Hurricane season starts Sunday, June 1,��and����there could be 17 named storms with 9 being hurricanes – four of which are predicted to be major hurricanes of Category 3 or higher.������

Severe weather is impacting our region with increased strength and greater frequency.��Last year’s storm seasons proved our resiliency and hardening investments are working, but summer can bring a variety of threats.��This spring season has been very active with numerous severe thunderstorms, tornados, and flooding impacts to our operations. It is important that we are ready for anything that Mother Nature may bring.��

Safety is one of our core values, and we encourage you to make it your top priority, too.��You��can keep yourself and your family safe by preparing a good personal disaster plan.��Learn how to make an emergency kit and get important severe weather safety tips on the������

Safety resources on the����include:��

• :��Make a plan, make a kit.��
• :��A lifeline during a disaster.��
• :��Stay storm ready.��
• :��Safety after the storm.��
• :��Know the hazards.��
• :��Know the signs.��
• :��Avoid loss and risk of illness.����

Additional weather safety information:��

• :��Water and electricity don’t mix.��
• :��Keep yourself and others safe.��
• :��Nature’s most violent storm.��
• :��Prepare for the unpredictable.��
• ��Stay aware and stay safe.��

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans.��Here’s how you can stay up to date on our preparations and restoration efforts:��

• Download the��Entergy app.��Customers can use the app to report outages or check on the status of power at their home or business.��
• Check our View Outages map. Maps show where outages are located and give information about restoration progress.��
• Follow us on��,����and��.��Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.����
• Sign up for  about storm and restoration efforts by texting REG to 36778.��
• Visit the  website. The site��has storm safety, preparation and restoration information that is updated throughout the day.��
• Download the��Operation: Storm Ready Guide.��This guide will help you plan and prepare for weather emergencies. Versions are available in����and����

During the exercise, a mock Category 4 storm made a simulated landfall near the Bolivar Peninsula located in Southeast Texas. Employees across our four-state service area tested and role-played how they would respond, including their restoration efforts, operations, logistics, communications and customer service responses.

Representatives from Tulane University’s Emergency and Security Studies program observed Entergy employees’ and shared insights on how the organization trains for its response efforts.

“Oftentimes in an exercise folks will rely heavily on assumptions about what support or capabilities they can expect. But real-world events are filled with challenges, obstacles, and unexpected factors that rise, which is why we were impressed to see Entergy’s approach to their tropical storm exercise,” said Dr. Rebecca Rouse, professor of practice and associate program director emergency and security studies at Tulane. “The various departments tested their plans for weakness versus rigging the scenario to ensure success. They started with vulnerabilities and lessons learned from the past and worked thoroughly through these. This kind of execution effectively reveals gaps in planning so the operators can avoid using precious resources to wrangle these later when the actual storms roll in- a great way to prepare for any emergency.”

The storm exercise gave employees a chance to sharpen their storm-response skills and prepare for this year’s hurricane season that����a total of 17 named storms, nine being hurricanes – four of which are predicted to be major hurricanes of Category 3 or higher. This forecast follows a stormy spring season that brought devastating tornadoes to communities we serve in Arkansas, Louisiana and Mississippi.

“Hurricanes Beryl and Francine caused widespread damage to our Louisiana, Mississippi and Texas service areas. We must remain ready for a variety of threats, which is why are continuing to refine how we train and prepare for storm season.” said Dakin DuBroc, vice president, incident response. “Our team takes training seriously and I am proud of their commitment to being prepared for anything.”

Customers encouraged to prepare now

Entergy remains storm ready and we want you to be ready, too. Our����features checklists and other helpful information that can be used to create a pre-storm kit and prepare for hurricane season.

Because our customers live in areas prone to some of the most severe weather in the country, we prepare for the worst of what Mother Nature might bring. Day after day and year after year, we stand storm ready. We have a proven plan of continuous preparation, planning and training. As severe weather threatens, we monitor, mobilize and act.

Last year’s storm seasons proved our resiliency and hardening investments are working, but summer can bring a variety of threats. Along with our annual preparations, Entergy is participating in recognizing Hurricane Preparedness Week and Wildfire Awareness Month.

Hurricane Preparedness Week
This year,��, sponsored by the National Oceanic and Atmospheric Administration, will be recognized May 4-10, and we are preparing for a potentially active hurricane season. This season,����there could be 17 named storms with 9 being hurricanes – four of which are predicted to be major hurricanes of Category 3 or higher. This forecast follows a stormy spring season that brought devastating tornadoes to communities we serve in Arkansas, Louisiana and Mississippi.

Prepare now before the season begins. Take time to get your personal storm plans in place and make a kit with the basic supplies needed in an emergency.

Stay connected with us throughout a storm
Keeping our customers and employees informed before, during and after severe weather is important to us.����at����to ensure you receive important information. Here are some ways to stay up to date:

• : Sign up to stay informed about an outage.
• Entergy app: Download the free mobile app.
• View Outages map: Get details on power outages in your area.
• : Be prepared and stay safe – before, during and after the storm.
• Social media: Follow us for updates on major outage events.

Wildfire Awareness Month��
May is��, sponsored by the Federal Emergency Management Administration. The month will highlight the importance of preparing for the increased risk of wildfires as hotter, drier summer weather approaches.

While drought conditions and wildfires have not been common in most areas across Entergy’s service territory, we have recently experienced several instances where high winds and the presence of dry fuels have increased our risk for wildfire. Entergy closely monitors many factors that could pose a risk for wildfires – drought conditions, red flag warnings, elevation, humidity, winds, rainfall levels and weather forecasts – so that we can take proactive measures to prevent our work or equipment from sparking a fire.

Those proactive measures include:

• Monitoring weather conditions, such as red flag warnings issued by the National Weather Service, and active wildfire threats across our service area.
• Coordinating with local officials and emergency response agencies.
• Monitoring our grid for wildfire risk and implementing appropriate safety measures.

Safety is one of our core values and we encourage you to make it your top priority. Learn how to make an emergency kit and get important severe weather safety tips on the��.

Entergy’s team deployed a new Entergy-owned helicopter for its inaugural patrol flights to help restore power to thousands of customers in the wake of severe storms that swept through the Gulf Coast region on March 15 and the more recent spring storms in Arkansas earlier this month.����

The new helicopter��takes the place of contracted helicopters Entergy has utilized��to survey damage in impacted areas, providing real-time information to Entergy crews making crucial repairs to damaged transmission lines. The helicopter patrols expedited the restoration process for nearly 15,000 customers impacted by the severe weather in March. During the April storms in Arkansas that left approximately 71,300 customers without power, the helicopter was used for damage assessments to again expedite the restoration process.��

The Entergy helicopter is equipped with advanced safety and flight technologies to assist our patrol and damage assessment flight profiles from the air.��

Storm impact and immediate response
The March storms, which brought heavy rain, high winds and tornadoes, caused damage across different parts of Entergy’s service territory,��particularly��in Mississippi. According to the National Weather Service, wind gusts reached up to 70 miles per hour, uprooting trees and downing power lines. As a result, Entergy reported approximately 30,000 customers across its four-state service area experienced power outages at the peak of the storm.��

The April storms, which brought heavy rain, straight-line winds and flooding, caused damage across different parts of Entergy’s service territory, particularly in Arkansas. According to the National Weather Service, wind gusts reached up to 60 miles per hour, damaging transmission and distribution infrastructure in areas that included neighborhoods, business districts, fields, waterways and mountainous and remote areas. As a result, Entergy reported approximately 100,000 customers across its Arkansas service area experienced power outages at the peak of the storm.��

Helicopter expedites restoration efforts��
Within four days of the March spring storms, power was restored to all customers affected by the weather who could safely receive power. During the April storms, the Entergy Arkansas service area sustained five rounds of severe weather and we were able to restore power to all customers who could safely receive it within five days.����

While the challenges of severe weather continue to pose a significant threat to the Gulf Coast region and the company’s electrical system, modern solutions like flight patrols are enabling crews to better prepare for storms and improve restoration practices, while also optimizing our approach to storm response and even vegetation management.��

“Our commitment to restoring power to our customers and communities quickly, reliably and safely following severe weather events is strong,” said Charles Long, Entergy senior vice president, power delivery. “We’re excited about the successful debut of our new helicopter.”��

Aerial inspections and response: A game changer
During the recent storms, Entergy’s helicopter crew was able to quickly survey large areas, pinpointing trouble spots that required immediate attention.��

“Patrols by helicopters provide unparalleled access to remote and hard-to-reach areas along our transmission infrastructure,” said Ned Biehl, Entergy director of aviation. “Helicopters allow more comprehensive inspections, maintenance and vegetation management, ultimately supporting enhanced reliability and resilience for our grid.”��

As Entergy continues restoration efforts following severe storms, the deployment of helicopters for aerial inspections marks a significant advancement in the company’s response strategies. The dependability and versatility of helicopters help maximize efficiency, safety and responsiveness across our operations.

Current weather conditions, including high winds combined with changing temperatures and declining relative humidity, are contributing to a rise in fire hazard risk and red flag warnings across our service area in Arkansas, Louisiana, Mississippi and Texas. The primary driver for these conditions is the presence of dry vegetation,��which is expected to persist for the next few weeks.����

We are monitoring the increased risk and ask customers to join us in remaining vigilant by monitoring local conditions for isolated areas with more severe drought impacts and following all local or state orders, such as full or partial burn bans and evacuation orders. Residents and businesses should take all recommended steps to help reduce potential issues from fire hazards.��

We proactively look for, and mitigate, vegetation growth year-round and are taking additional steps to prevent our work and equipment from causing a fire.��

All year long, we monitor the potential for wildfire danger. One way we do this is by performing “sky to ground” vegetation trimming on targeted sections of line, which removes tree limbs that would normally have been above or near the power lines. We also use a combination of computer modeling and site inspections to help predict when trimming may be needed and to assess the landscape from many angles – from the ground, overhead and by using satellites to help monitor growth rate, for example.��

Your safety is most important.��

Make sure   is in place ahead of time and prepare for any disaster in advance. Keep these things in mind as you get ready:��

• A wildfire can spread very quickly, leaving you little time to get to safety.��
• With wildfires, you should have plans in place in case you have to evacuate and plans for handling power outages caused by wildfires.��
• If you are in an area determined to be at increased risk of wildfires, have an evacuation plan in place ahead of time.��
• �ճ��  on preparing for the threat of wildfires in your community, including the tips listed here.��

You can find additional wildfire safety tips on our ����

The����recently awarded Entergy with its 50th Emergency Response Award, recognizing the dedication and excellence of our power restoration workers during and after Hurricane Francine.��

The Category 2 storm made landfall in Terrebonne Parish on September 11, packing sustained winds of approximately 100 miles per hour. After landfall, the center of the storm moved northward into Mississippi. In response to Francine’s widespread power outages across Louisiana, New Orleans and Mississippi, Entergy deployed specialized equipment and more than 6,400 additional field restoration workers in addition to our normal workforce to restore power safely and efficiently meeting estimated restoration times.��

Hurricane Francine caused damage to approximately 1000 poles, 1,270 spans of wire, 165 transformers and 540 cross arms in Louisiana, New Orleans and Mississippi. In just three days, workers were able to restore power to 90% of customers who experienced outages which was a remarkable achievement given that restoration timelines for storms of Francine’s intensity have historically taken longer.������

“Receiving our 50th��award from EEI is a remarkable achievement that speaks to the culture of our company, commitment to our customers and unwavering dedication of our workforce,” said Dakin DuBroc, Entergy’s vice president of incident response. “We’re a recognized leader in storm response because our employees take our company’s mission to heart. I congratulate and applaud our team for their continued dedication to the customers and communities that they serve, and I’m honored to present them with this well-deserved award.” ��

Presented to EEI member companies, the emergency response awards recognize recovery and assistance efforts of electric companies following service disruptions caused by extreme weather or other natural events. The winners were chosen by a panel of judges following an international nomination process, and the awards were presented during EEI’s annual thought leadership forum.��

��Other notable EEI awards received by Entergy over the years:��

• A����for helping Louisville Gas and Electric and Kentucky Utilities when a severe weather system containing intense damaging winds, tornados and flash flooding caused extensive damage to public infrastructure, utility distribution systems and private properties.����
• A 2022����for Power Restoration After Hurricane Ida.��
• Three����for��recovery efforts following hurricanes Delta and Zeta in 2020, and the February 2021 winter storm.��
• A��mutual aid assistance award��in 2018��for power restoration efforts following several nor’easters.��
• The����for exceptional power restoration��efforts during five different storm events over the course of the previous year.��
• A����in 2006 for outstanding efforts to restore power following Tropical Storm Cindy and Hurricanes Katrina and Rita.��

��

Piglia, who has a Bachelor of Science in finance from Louisiana State University and a Master of Accounting degree from the University of Missouri—St. Louis, grew up in Harvey, Louisiana. She joined Entergy in 2019 as a financial analyst lead for the utility finance and strategy group. She later changed roles to be the financial analyst lead for Entergy Louisiana prior to joining the incident response group.��

“Our team is responsible for ensuring employees assigned to incident response roles are trained and prepared to respond when the company experiences a disruption in normal operations,” said Piglia. “We recognize that responding to incidents is not part of most employees’ everyday jobs, and that it can be intimidating to be activated for storm duty not knowing what to do or what is expected of them.”��

The goal of the training and exercise programs is to better prepare Entergy’s workforce to efficiently and effectively respond to incidents. “We do this by determining what each role needs to know to be successful in its area of incident response, assisting with setting up and tracking incident role training and testing our preparedness with a variety of exercises throughout the year,” said Piglia.��

The direct impact we have on our customers during incident response activities is one of Piglia’s favorite things about her job.����

She noted, “Preparing our employees to feel more knowledgeable and comfortable when they temporarily step away from their day jobs to respond to a storm or some other kind of incident is so rewarding.”����

The company and our customers benefit from the efficiency of our company’s incident response training program with potential shorter restoration times and lower costs. Like many Entergy employees, Piglia notes how impactful it is to see the connection our company has to the communities we serve during storm restoration–an opportunity she didn’t always have in her day job which is why she values each incident response role.����

��“My current storm role is serving as the deputy administration section chief, and I enjoy it. The administration section roles are responsible for the administrative tasks that are involved in storm restoration,” said Piglia.��

The administration team does a great deal of work while response crews are actively restoring customers’ power. In fact, many of the workers who support this team stay activated after restoration is complete in order to process invoices, reconcile credit cards, refine cost estimates and assist in regulatory filings and financial disclosures.��������

Just recently Piglia had the opportunity to support the company’s preparation efforts for the Taylor Swift concert and the Super Bowl-two events that were big economic boosts to the city.��

“My first involvement with the Taylor Swift concerts and Super Bowl planning started in January 2024 when the��incident response team was asked to co-present very early plans for Super Bowl LIX and what changes have taken place since the last time New Orleans hosted the Super Bowl in 2013. Over the next few weeks, that morphed into me leading the planning team for both events.”��

The planning team consisted of several business functions – power delivery, security, power generation, facilities, event planning, customer service and many more – all with their own objectives for Super Bowl planning. Piglia was charged with ensuring those plans were moving forward, understanding each function’s plans, and forming it all into one cohesive plan. She, along with several others, also represented Entergy in two Super Bowl sub-committees led by city agencies and had the opportunity to engage with external stakeholders.����

“This Super Bowl was important for our company following the power outage that occurred during the 2013 Super Bowl,” said Marcelle. “We went into the event confident we would not see a repeat of the outage that occurred in 2013.”��

Several upgrades were made within the Superdome and to Entergy’s infrastructure serving the Superdome since 2013, including the equipment that was determined to cause the outage. As part of the massive renovation, Caesar’s Superdome upgraded its lights from metal halide to LED, which take a much shorter amount of time to power up. Entergy has served the Superdome through several large events since 2013 without any power interruptions, but used the Taylor Swift concerts in October as a dry run to ensure the team would successfully execute all business functions.����

“It has been quite an experience seeing it all come together, and I am very proud of what this team accomplished over the last several months – not to mention a hurricane and a once-in-a-lifetime snowstorm impacting us in that time frame, too!”����

Piglia noted that similar to her feelings on incident response, she finds joy in seeing Entergy and many other organizations come together with the common goal of making New Orleans shine throughout events like Super Bowl week.

When she sees the company’s involvement in, and impact on, the communities we serve, Piglia is proud to work for Entergy,��especially when the company’s involvement positively��impacts��her hometown of��the New Orleans Metro-area.��

Outside of work, Piglia enjoys spending time with her husband, two sons and two dogs. She enjoys reading, traveling, being with family and friends, spending time outside and practicing yoga.����

The impact of winter storms is very difficult to predict, but forecasts indicate the approaching weather system could bring below freezing temperatures, snow, ice or freezing rain beginning as early as this evening. We are all keenly aware of the damage major winter storms has caused in recent years. We’ve learned from them and we’re ready.

Cold weather restoration is handled differently

We use a����in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related. Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.

Customer preparations and storm safety

Hazards are all around us following severe winter weather – from downed electric lines and equipment to personal generator risks.

Customers should be finalizing last-minute preparations as weather conditions allow. We want you and your family to remain safe with any preparations and precautions, especially for anticipated freezing temperatures and potentially dangerous surroundings outside – whether on the road or if the weather in your area brings winter conditions.

We urge customers to take extreme care with heaters, fireplaces and generators. Check in on your neighbors, especially seniors and disabled.

Personal generators are very useful following a disaster, but��. The primary hazards to avoid when using a generator are carbon monoxide poisoning from the toxic engine exhaust, electric shock or electrocution and fire. Generators should be operated in accordance with manufacturers’ standards. Incorrectly connecting a generator to a home or building’s electrical system can create a danger for utility workers and the public.

Stay alert for��. If you smell natural gas, or if you hear a blowing or hissing noise, open a window and leave the area immediately. Do not operate electrical switches. If possible, turn the outside main gas valve off and call your natural gas provider, remaining away from the potential leak. Entergy gas customers should call 1-800-ENTERGY (800-368-3749).

Above all, stay safe. A����is the best way to remain safe and be winter storm ready.

Stay informed and stay in touch
As you make your plans, we will keep you informed throughout about our response. We send storm and restoration updates to customers who are signed up to receive notifications from us.��

Verify your contact information in��your����before severe weather strikes, so you receive our notifications. Download our free app for your smartphone at��entergy.com/app. And sign up to receive notifications ahead of a storm:����or by texting REG to 36778.

If this storm impacts your area, you can��report an outage��quickly and easily through our digital options – using either our free mobile app, online at��, or by texting OUT to 36778.

Visit our����a one-stop website for information on winter storm safety, preparation, restoration and regular updates specific to the storm. You can also access the��View Outages map��from here and learn more about winter safety, for example:

• : Make a plan, make a kit.
• : A lifeline during a disaster.
• : Get the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Indoor and outdoor tips.
• : Know the signs.

According to the National Oceanic and Atmospheric Administration’s��, a developing La Niña is expected to persist through the winter season. We can expect a warmer and drier season for our four-state service area. However, a sudden stratospheric disturbance or SSD is possible this season which can lead to short but extremely cold weather fronts like those we endured in recent years.������

In January,��severe thunderstorms hit Arkansas and knocked out power to approximately 82,000 customers. In 2022 and 2023, parts of our service area experienced severe winter weather that brought high winds, freezing rains and ice accumulation.����

We’re storm ready, 365 days a year��

To ensure our company is prepared for the winter weather ahead we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.��

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed��to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.��

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.��

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:��

• : Make a plan, make a kit.��
• : Winterize inside and out.��
• : A lifeline during a disaster.��
• : Download the app, report an outage.����
• : Safety after the storm.��
• : Know the hazards.��
• : Know the signs.��
• : Indoor and outdoor tips.��

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.��

The three-day symposium with PG&E was an opportunity for the incident response team, Power Delivery Customer Service and other Entergy stakeholders to discuss wildfire response and other topics that the company’s incident response team continually works on to improve preparedness and response capabilities for operations and future preparedness.

“We attended a wildfire conference earlier in the year, and we knew our entire organization could benefit from learning from the PG&E team,” said Gino Spadafore, Entergy lead incident response specialist. “We created the symposium so we could collaborate and share knowledge with a utility that leads the industry in wildfire response.”

Each day featured five, 50-minute sessions, ensuring comprehensive coverage of key aspects of incident response, with a heavy focus on wildfire preparedness and response.��

“While our overall wildfire risk is different from our peers in the West, partnership with PG&E and other Western utilities has been tremendously helpful in establishing our wildfire mitigation and response program,” said Dakin DuBroc Entergy director incident response. “We are so appreciative of their partnership in this area, and we plan to expand this concept to other incident response topics in the future so we can continue to learn from one another.”

Participants also discussed cutting-edge strategies and case studies that will help us sharpen our response protocols and enhance collaboration across the industry.

“We each have different threat conditions that make our threats unique,” said Jeff Millar, senior director for emergency field operations, PG&E. “We don’t have all the answers, but we learn from each other’s bumps and bruises to strengthen the entire industry.”

As utility companies continue to navigate new environmental challenges, preparing for incidents like wildfires reminds us of the importance of sharing industry best practices and fostering innovative solutions to secure a sustainable future for our company and customers.