The messages look like they could be legit because the scammers have the target customer’s name and address. In some cases, they even provide the name or title of someone who is supposedly an Entergy employee – making the text look even more official.

Please remember this: If the text is demanding immediate payment under threat of disconnecting service, it is NOT Entergy. It’s a scam. Do not send them money.

If you are uncertain about the status of your Entergy account, please check it online or give us a call at 1-800-ENTERGY.

If you get a suspicious text, look for red flags identifying it as a scam: misspelled words; bad punctuation; random capitalizations; references to the “legal department,” and a threat of disconnection if the money isn’t paid virtually immediately.

The message directs the customer to call a number with a local area code. The target is then directed to purchase a prepaid money transfer card, then provide the scammer with the account number on the card, often via a screen shot of the back of the card.

What to do

• Refuse to take the bait – if you’re in doubt the safest action is to take no action.
• Always be suspicious of urgent requests for action, such as security alerts or “you-must-act-now” coupon redemptions, offers or deals.
• Always verify the sender is who they say they are through a trusted source, such as a phone number obtained by you going to the company’s website independently.
• Never click a reply link or phone number in a text message you’re not sure about.
• Always be suspicious of any text that contains a request for money.

Most outages are in the Harrison/Flippin area, though more than 200 instances of damaged electrical equipment range from Green Forest to Mountain View. Most outages are the result of heavy, wet snow causing trees and limbs to lean or fall onto power lines.

Because the terrain is rugged and covered in snow, scouting the trouble has been a challenge. Scouting damage is always the first step in storm restoration, followed by line crews repairing what the scouts found to be broken. Scouting reports are essential to creating work plans that prioritize safety for those working in dangerous conditions.

We have brought in 245 additional line workers to help the local crews restore power. Some of those are contractors, some are Entergy Arkansas lineworkers from other parts of the state.

While we will continue working to restore power throughout today, we estimate about 1,800 cases will carry over into tomorrow. We expect to have almost all back on by 10 p.m. tomorrow night, though a handful of especially difficult cases may carry over into Tuesday.

Because our View Outages system has been experiencing technical difficulties today, we are leaning more heavily on text notifications to communicate with customers whose power is out.

We apologize for the technical glitches in our outage information system today. We know it’s important for customers to know what to expect, and we’re working on getting the system back to normal working order.

Gassman has been with Entergy for 15 years. For his first seven years he was in the transmission group, working all over the Arkansas service territory, and the rest has been in distribution. He’s currently a serviceman working out of the Malvern network.

On a typical day, Gassman hops job to job, working tickets for tasks like installing new service and responding to lights-out calls. It’s the problem tickets that keep things interesting for Gassman. “I enjoy the troubleshooting part. I like helping people and making them happy.”

With a family and his co-workers depending on him, Gassman is vigilant about working safely. “You have to watch out for one another. Make sure everybody has a clear understanding of a job before going into it and, if things change, hey, let’s stop and talk about it.”

Gassman is quick to recommend Entergy as an employer. “It’s a great career. I mean, even my 16-year-old son, Cameron, is wanting to do this,” Gassman said. Gassman also has a daughter, 20, Sarah, who he’s encouraged to look into job opportunities at Entergy.��

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The International Association of Fire Fighters Local Union 34 established the program seven years ago after seeing some young children shivering at a school bus stop near their firehouse.

“Firefighters have a heart for helping,” said Matthew Stallings, vice president for IAFF Local 34. “We saw a need, then caught a vision of how we could make a difference. When you see the smiles on these kids’ faces when they receive their new coats, you know you’ve done some good in the world, and that’s all we ask.”

With the support of a $10,000 grant from Entergy Arkansas and payroll-deduction contributions from members of IAFF Local 34, firefighters purchased 770 new coats for children this year, 390 for Washington and 380 for Bale.

In years past, the firefighters and Entergy Arkansas have handed out coats to children at school assemblies. However, due to COVID-19, firefighters will deliver coats to the schools, and the schools will distribute to the children.

“Helping kids stay warm during the winter months so they can focus on learning is important to their development,” said Laura Landreaux, Entergy Arkansas’ president and CEO. “Operation Warm gives Entergy Arkansas the opportunity to support families in a special way, and we appreciate the opportunity to partner with Little Rock firefighters to be a part of this wonderful program.”

Washington and Bale are the 8th and 9th schools in the Little Rock School District to receive the coats. The others are Geyer Springs Gifted and Talented Academy (2015), Baseline Elementary (2016), Booker Arts Magnet (2017), Stephens Elementary (2018), Chicot Elementary (2019), and Meadowcliff Elementary and Wakefield Elementary (2020).

The group has set its sights on providing coats for every child from kindergarten to 5^th grade in the Little Rock School District.

“We would like to express our sincere gratitude to both Entergy Arkansas and Little Rock Fire Department IAFF 34 for their ongoing commitment to our students,” said Mike Poore, superintendent for the Little Rock School District. “The timing couldn’t be better for supporting hundreds of families at Washington and Bale – before the cold weather arrives and right before Christmas. We like to use a phrase at LRSD called, ‘the Power of Us’ and I can’t think of a better demonstration of this mantra. Because of your strong partnership and investment in the communities you serve, hundreds of LRSD students at multiple school sites have benefited from your generosity.”

Operation Warm is a national nonprofit that manufactures brand-new, high-quality coats for children in need. “We partner with compassionate individuals, community organizations, and corporations across North America to provide emotional warmth, confidence to socialize and succeed, and hope of a brighter future through the gift of a brand-new coat,” according to the organization’s website.

The Nature Conservancy explains the project as follows:

October 21 The Nature Conservancy staff, Entergy Arkansas volunteer David Wasson, and staff from the Arkansas Natural Heritage Commission gathered at the Alum Fork Natural Area in Saline County to collect native seeds from a variety of blooming grasses and plants and redistribute them along a recently restored stretch of stream.��

Just a few months prior, The Nature Conservancy had removed a major barrier – an old, washed-out road and culvert system – from this site situated along a tributary to the Alum Fork of the Saline River. The crossing here had been impassable for years, yet was causing erosion that ultimately landed in the Saline River, and that was preventing fish from migrating up and down the river system.

The restoration involved completely removing the old crossing and big metal culverts, decommissioning the road and rebuilding the river channel to once again connect it to its historic floodplain. The final phase was to stabilize the channel by planting native vegetation along its newly formed banks, a task the volunteers were completing this day. ��By spring, the hope is visitors to the site will experience a walk through newly emerged plants and shrubs to find a healthy, meandering stream, and perhaps never know it was once a dry, dirt road. ����

Thousands of old, outdated crossings like this exist on rivers and streams throughout the Ouachitas and Ozarks. The Nature Conservancy works with communities, landowners, state and federal agencies, and other partners to remove and repair crossings and other major sources of sediment to improve quality of water for people and wildlife. This restoration on the Alum Fork was one of the first barrier removals in the Saline River watershed, the start of more projects to come. Support from Entergy’s Environmental Initiatives Fund helped launch this work and attract additional public funding to help conserve the Saline River. ����

She found one as the first female Entergy Arkansas lineworker.

Saw it on TV

Russell-Lingo, 25, grew up in South Bend, Ark., a community near Jacksonville. It may be that electricity is in her blood; her grandfather is a retired electrician. He saw a story on KATV news about , an Entergy-supported lineworker school at UA Pulaski Tech and told her about it. She was intrigued by the prospects of working outdoors, earning good pay, having a promising career path, and helping people all day every day. Before long, she was enrolled at H-VOLT Academy while continuing a job at Lowe’s.

Entergy Arkansas leadership saw her scores, liked her attitude, and made her a part of the team beginning May 12, reporting to Line Supervisor Bert Wilson out of the West Markham Service Center. Step one in her training was two months of “linemen’s boot camp” in Jackson, Miss., where new apprentices learn to climb poles, are taught to appreciate the importance of safety on and off the job, and begin to acquire other basic skills needed for line work. She’s now in the next phase of her professional development, a four-year apprenticeship, after which she will be a journeyman lineworker.

Life as a Lady Lineworker

“I love the adventure,” Russell-Lingo said. “I love going to communities; their lights are off and they’re all grumpy and upset, and we leave and they’re just all smiling and happy.”

What’s it like being a woman in a job in Arkansas that, up to now, has been done entirely by men? “I don’t look at it as a man’s job. It’s a career, and it’s awesome. And the guys I work with have been great. They don’t treat me any different, and I don’t see myself as any different. You know, I just fit in. They’re teaching me what I need to know and watching out for me.”

So, lineman? Line worker? “I’m perfectly fine with being called a lineman,” Russell-Lingo said.

Customers notice that she’s not a line man. “I pulled up to this house one time and got out of the truck and put my hard hat on and everything. This girl looks at her mom and says, ‘Mom, it’s Superwoman!’”

Now that Russell-Lingo has opened the door for women to be Entergy Arkansas line workers, who’s next? “I’ve been asking around, encouraging women I know to look into it. And I can’t find any. It’s unbelievable. I don’t know what it is. But you got to want to do it.” Still, the opportunity is there, and Entergy Arkansas would welcome additional female applicants.

Overcoming Challenges

Russell-Lingo is realistic about the road ahead. “You know, when a girl comes into the program and doesn’t even know how to change a tire, there’s a lot to learn. It helps to be mechanically inclined, and I wasn’t. But I’m learning every day.”

Russell-Lingo had her doubts about line work because of the physical strength required. But after she got some hands-on experience, she found that, with the tools and techniques available to her, she is physically strong enough. It was the mental challenge that took some getting over. “If you tell yourself you can’t do something, you’re not going to do it. It’s all in the mindset. So I told myself ‘you can do this.’”

And she can. At boot camp, she recalls, in a class of 20, she’d sometimes finish second in a series of pole-climbing drills. “You don’t just hop on a pole and go up. It’s rhythm. You got to find your rhythm.”

Another common challenge for new line workers is a fear of heights. Fortunately, Russell-Lingo said, heights “don’t bother me a bit.”

All About Safety

Russell-Lingo has learned that everything about line work for Entergy starts and ends with safety. “Safety is number one priority, always. You always want to be watching. Electricity is no joke.” In addition to formal training in the classroom and in the field, Russell-Lingo has the benefit lately of working alongside Journeyman Serviceman Aaron Ramos. “He’s wants every task done perfectly and perfectly safely. He reminds me that, with some mistakes, you don’t get any do-overs. You have to stay focused all the time.”

Russell-Lingo and her husband, Dale Fairchild, live in Jacksonville. They have no children just yet.

As for the future, Russell-Lingo is focusing mostly on being the best lineworker she can be. But, for the first time, she’s excited about working for a company from which she can see herself retiring someday after a long, fulfilling and safe career.

The COVID-19 pandemic, an economic shutdown and political turmoil: Could things have been much worse in late summer 2020? Yes, it turns out they could be and were, especially for electric utilities with operations across the U.S. Gulf Coast and their customers. A series of destructive storms hit the coastline.

On Aug. 27, Hurricane Laura slammed Louisiana with a ferocity not seen since 1856, decimating T&D equipment and even damaging some generation units. More than 900,000 ���ϳԹ��� customers were left in the dark, some for as long as 35 days. Just weeks after Entergy completed restoration work from Hurricane Laura, Hurricane Delta lashed many of the same areas of Louisiana, Mississippi and Texas as a Category 2 hurricane, causing yet another round of widespread power outages. Then, on the heels of Hurricane Delta, came Hurricane Zeta, which delivered destructive high winds and heavy rains across a wide swath of Louisiana, Mississippi, Florida, Alabama, Georgia, the Carolinas and Virginia.

Destructive storms like these are an unfortunate but not unexpected part of living on the coast of the Gulf of Mexico. They hit harder in some years ― as in 2020 ― than others. The Colorado State University Tropical Weather & Climate Research team released a report April 7, 2021, stating the chance of a major landfall on any part of the U.S. coastline is 69% in 2021, compared to an average of 52% over the last century. CSU predicts 17 named storms will occur during the Atlantic hurricane season, which runs from June 1 to Nov. 30. By comparison, 30 named storms occurred in 2020, and an average season sees 12 storms.

Having been in business for 108 years, Entergy is no stranger to major storms. Headquartered in New Orleans, Louisiana, the utility survived Hurricane Katrina in 2005 as well as hundreds of violent storms before and after it. However, the 2020 season ― Hurricane Laura, in particular ― was legendary. Thanks to a well-rehearsed plan, the utility was up for the challenge.

Linemen access damaged transmission structures��in a swampy area near Orange, Texas, in a fan boat.

Facing Down Hurricane Laura

Entergy lives by the adage: Prepare for the worst but hope for the best.

As Hurricane Laura gained strength over the warm waters of the Gulf in late August 2020, it became increasingly apparent to the utility’s emergency response planners this hurricane would be like the worst-case scenarios they plan for and run through during storm drills. The atmosphere was still settling from the recent Hurricane Marco when Hurricane Laura approached, making storm intensity and path predictions particularly difficult. With every mile Laura traveled across the warm waters of the Gulf of Mexico, the forecast for Louisiana and Texas became more ominous.

Entergy’s well-rehearsed storm plan calls for placing workers, equipment and materials close enough to the expected destruction to respond quickly, but far enough away to avoid damage themselves while they ride out the storm safely. As outside help from mutual-assistance partners and contractors were preparing for aid, the nearly 3000 Entergy employees in the path of the storm implemented their personal emergency plans and prepared to respond once the storm cleared and it was safe to do so.

Hurricane Laura exceeded expectations as it made landfall at Cameron, Louisiana, as a high-end Category 4 hurricane, packing sustained winds of 150 mph (241 kmph). In Laura’s wake would be the destruction of nearly 14,000 distribution poles and more than 1,900 transmission structures. Four Entergy power plants were damaged, as well.

The region of southwest Louisiana in and around Lake Charles took the brunt of the storm’s force while southeast Texas, served by Entergy Texas, sustained extensive damage that caused 120,000 customer outages. Because of the storm’s historic intensity, it continued through northern Louisiana and stubbornly held on as a tropical storm deep into Arkansas. As a result, a day after Laura made landfall, nearly 48,000 Entergy Arkansas customers also lost power.

Even as Hurricane Laura was traveling across Louisiana, the Midcontinent Independent System Operator, Entergy’s reliability coordinator, directed the utility to shed load in portions of Texas that were not affected by the storm. “Shedding load in the western regions of our system protected the stability of the bulk electric system and helped prevent further widespread outages,” explained Jim Schott, vice president of transmission for Entergy.

The most immediate challenge was the storm had taken out all nine transmission ties to Entergy Texas. This left southwest Louisiana completely isolated from the grid. “This is not a restoration,” said Entergy Louisiana President and CEO Phillip May at the time. “It’s almost a complete rebuild of our transmission and distribution system that serves Calcasieu and Cameron parishes.”

Hurricane Laura’s historic intensity caused sever damage to the Entergy distribution and transmission systems resulting in nearly 616,000 outages at its peak and impacting more than 919,000 customers in total.

Making Electricity

With the transmission lines into Lake Charles unable to bring in power from outside and the five local generating units out of service, Entergy engineers faced two interesting dilemmas: they needed power to make power and, once the utility started making power, customers needed to be ready to receive it.

As the winds calmed, restoration crews poured into the region and began rebuilding the T&D systems. Damage was so severe it would be well into September 2020 before any of the transmission feeds into Lake Charles were returned to service. The Calcasieu power plant is about 9 miles (15 km) southwest of Lake Charles. It was out of service but had suffered only minor damage, so getting it on-line was a priority.

An early major decision was whether to black start the Calcasieu plant, firing up portable diesel generators first to provide power to the fans, pumps and other systems in the station so, in turn, the plant could generate power to send to the grid. Entergy has power plants equipped for black starts, but the Calcasieu plant is not one of them. Nevertheless, its capability and available ties to transmission made it the quickest solution to return power to the region.

Black starting the Calcasieu plant introduced multiple complications. While the plant did not have its own backup generators, Entergy had some on order for use to power up pockets of the city or black start a power plant, or both. So, backup generation was on the way, but it was not there yet. Further, because the Calcasieu plant was not designed to be started with portable backup power, a lot of modifications would have to be made on the fly, with each modification carrying the risk of introducing a failure, explained Charles Long, Entergy’s vice president of transmission planning and strategy.

A less risky but still precarious option was to wait for a transmission line from neighboring utility Cleco Power to be rebuilt and restored to service, and then rely on that electricity to power the systems in Entergy’s generating plant. Cleco’s transmission lines had been ravaged by the storm, as well. “In an early discussion with Terry Whitmore, vice president of transmission services for Cleco, Entergy and Cleco restoration planning teams had agreed not to depend on each other any time soon due to the extreme damage to both systems,” Long recalled.

As restoration work progressed, Whitmore kept inching in on the restoration date of the Cleco line until an in-service date of Sept. 8 appeared more and more doable.

“So, we’re at this point where we’re getting the plant prepared so that it will be able to black start, and we’ve done some preliminary tests and things are checking out,” Long said. “Meanwhile, Cleco’s return-to-service estimation on that line kept getting better and better.”

It came down to either black starting the Calcasieu plant on Sept. 7 or starting with the Cleco power on Sept. 8.

In any major restoration, getting the power back on safely and as quickly as possible is what drives every decision when Entergy leaders develop strategy for what actions to take next. “In the end, the risks associated with black starting the plant just weren’t worth the reward of shaving off a few hours, so we went with the normal operations afforded by the Cleco line,” Long recalled.

Late in the evening on Sept. 8, the Cleco tie was closed and allowed to serve just a portion of one distribution feeder in Lake Charles.

Receiving Electricity

Getting the Calcasieu plant into a state where it could begin energizing the region in and around the city of Lake Charles was “just the beginning of the story,” Long explained.

Normally, the plant would place power on the grid and thousands of customers would consume it as it is produced. However, the grid was down and there were few customers ready to receive the power, either because of damage to their property or to the distribution lines that deliver the power.

“With just one transmission line coming in, you have to operate the plant as if it is an island,” Long said. “You have to balance supply and demand all the time to stay in balance. If you don’t, things trip and you have to start over.”

Since the amount of demand at the time was largely unknown, the trick would be to start small and work up from there until, eventually, reconnecting to the larger grid and turning control back over to MISO. The challenge was the Calcasieu plant is a combustion turbine capable of producing more than 150 MW of power. Emergency minimum output from that plant is about 20 MW. Anything less than that and the plant will trip off-line. For a town that had been without power for 13 days, the biggest challenge was finding customers who could accept at least 20 MW of power, to avoid exporting any power onto Cleco’s damaged system.

On the morning of Sept. 9, the Calcasieu plant began slowly feeding power into Lake Charles and delivering it to a few customers at first and then a few more over the next several days. The plant continued to operate as if it were in an island, “but we had the security blanket of that one line to help absorb small imbalances in load and generation,” Long said.

Part of the success of the re-energization of Lake Charles was teamwork with customers. It was important to know which of them would be drawing how much power and when. Up to that point, the Lake Charles load was only for commercial and residential customers.

Then, the utility brought a second plant, the Lake Charles power station, back on-line, which made it possible to begin adding some of the many high-demand industrial customers in the area. “Some of them were like, ‘Yeah, we’re ready to go,’ then they weren’t. And some were like, ‘We’re not ready to go, then they were.’ We were trying to just get enough flow to be stable,” Long recalled.

Entergy’s industrial account executives were working one-on-one with petroleum refineries, chemical manufacturers, major pipelines, liquefied natural gas exporters and other large-load customers that make up the enormous industrial complex that spans the Gulf Coast region.

As restoration continued, additional transmission lines into Lake Charles were restored, along with the distribution lines to deliver the power they carried. “Once we got three transmission lines energized, we started feeling more confident that we could lose one and not lose control while managing the interchange between Lake Charles and the outside world,” Long said.

Maintaining Load Balance

All this was still without the dispatching and load control normally provided by MISO. “Our transmission control center staff was in storm mode 24/7 during this restoration. It became their job to carefully watch their screens and remotely but manually dial the generators’ output up and down, much like we did it 100 years ago,” Long noted.

In addition, the Entergy load-balancing authority group within Entergy’s system planning organization worked closely with the transmission control center to keep things on an even keel until MISO was able get involved. Keeping the load balanced was a constant, tedious challenge. “You’re trying to wait until you get enough load so that you never drop below the minimum of whatever generators you’ve got on, but you want room to grow so you can add generation to get things closer and closer to normal,” Long said.

Eventually, structure by structure, line by line and substation by substation, the Entergy T&D system was rebuilt and reenergized. Entergy employees, mutual-assistance workers and contractors made up the largest workforce mobilization in the utility’s history. A team of at least 26,000 men and women from 31 states, the District of Columbia, and Canada restored service after one week to 80% of those who had lost power, 86% after two weeks and 94% after three weeks. By the end of week four, 99% of customers were back on-line.

Practice Makes A Difference

While getting the lights back on is the objective that gets the most public attention, the most important measure for Entergy employees and contractors is their health and safety. “We always want folks to go back home in the same good health in which they arrived and that includes our pandemic protocols, too,” said Eliecer Viamontes, vice president of utility distribution operations. “We never stop looking for ways to improve our processes, procedures, equipment and, most importantly, our mindset to make this dangerous work safer for those who bravely do it.”

Through it all, the Entergy team had a well-practiced plan, worked the plan, and came out stronger and more experienced after Hurricane Laura. The utility will continue to build on this experience in upcoming hurricane seasons. TDW

DAVID LEWIS is a senior communications specialist with ���ϳԹ���.��This article was originally published in the July 2021 issue of����magazine.

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Kicked off in late 2019, Entergy Arkansas partnered with the University of Central Arkansas Center for Community and Economic Development to help five Arkansas communities with grassroots citizen engagement through the Community Catalyst program.

After taking a pandemic hiatus, Entergy Arkansas, among others, helped conduct the first 2021 Community Catalyst program in Harrison Sept. 21. Harrison was one of five communities in Arkansas selected to be a part of the program.

The Harrison event, held at the North Arkansas College John Paul Hammerschmidt Conference Center, hosted 30 community leaders, including members of the Boone County Leadership class.

Mississippi State University’s Stennis Institute’s Dr. Joe Fratesi and Dr. Jeremy Murdock facilitated the workshop with assistance from UCA’s Center for Community and Economic Development Assistant Director Dylan Edgell and project manager Emily Cooper and Entergy Arkansas Community Development Program Manager Tandee White.

The Community Catalyst program applies a process called “Strategic Doing.” Unlike traditional strategic planning, Strategic Doing focuses on immediate, impactful small wins and goals. The process involves forming collaborations quickly and guiding them toward measurable outcomes.

The Harrison group identified several categories of importance, including education and workforce; business growth, development, and entrepreneurship. Entergy Customer Service Manager Mark Martin is a member of the business growth, development, and entrepreneurship team. These teams walked through the Strategic Doing process to each identify a project that they will accomplish using assets of the team members.

“The community leaders in the Harrison area understand what it takes to compete for business, and they’re enthusiastically embracing new tools to support success in the growth of Harrison’s economy,” said White. “Entergy Arkansas is glad to help add to their toolbox.”

Entergy Arkansas has a 48-mile stretch of transmission line from Parkin to Newport. Crops are still in the fields, and in this area there are numerous bodies of water. So, there’s food to eat, water to drink, and 48 miles of power lines on which the well-fed birds like to perch and sleep.

And all is well. Until about 4 a.m. when they wake up. “You can almost set your watch by it,” said Customer Service Manager Matt Faries. The birds – thousands of them – open their eyes, stretch their wings and take flight. As they lift off, they relieve themselves on whatever lies below, including electrical components. These components include strings of ceramic and polymer insulators that keep energized wires safely separate from one another.

Layers of droppings have landed and dried on the insulators. Even that is not a problem, except in the moment when there is a new, wet deposit. This can occur with additional excrement, but often occurs during periods of high humidity early in the morning hours.�� At that moment – around 4 a.m. – electricity travels from one wire, through the excrement, to another wire, causing a fault on the line. This results in a protective breaker opening, causing a power outage. Fortunately, these breakers automatically attempt to re-close and re-energize the line when a fault occurs. This action sends a jolt of electricity that, as luck would have it, creates enough heat to dry the liquid waste, solving the problem. The outage lasts only a few seconds.

And even that wouldn’t be much of a problem except that on this line are some industrial customers running overnight shifts, and a blink for them causes a disruption in production. And it has happened every morning except Monday since Saturday, Aug. 21.

“This is an unusual convergence of circumstances,” Faries said. “This particular problem is very rare, but we are looking at options to mitigate the issue.” ��

So, what to do?

“A good rain would really help by washing the muck from the insulators,” Faries said.

Fortunately, it’s reasonable to expect that the unusual problem will go away on its own, but Entergy is taking action now.

Using drone-mounted cameras, the transmission team has identified multiple structures with excessive bird contamination. Technicians have begun replacing Insulators on one of four line sections. The new insulator strings have an “umbrella” type of insulator on the top of the string to shelter the lower insulators from the next round of droppings. Each of the remaining three line sections will be removed from service, in turn, as several additional insulators are replacing in the coming weeks.������