Don’t wait for weather conditions to deteriorate before you prepare yourself, your family and your home for severe weather. Keep yourself and your family safe by having a personal disaster plan and an emergency kit ready year-round.

Need help developing a plan and kit? Our has you covered. Storm Center has numerous safety resources, including:

• : Make a plan, make a kit.
• : A lifeline during a disaster.
• : Stay storm ready.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Avoid loss and risk of illness.

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our preparations and restoration efforts:

• Download the��Entergy app to report outages or check on the status of power at your home or business.
• Check View Outagesto see where outages are located and get information about restoration progress.
• Follow us on��,�����Ի���.
• Sign up for�� about storm and restoration efforts by texting REG to 36778.
• Download the��Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Abbreviated versions are available in�����Ի���.

Here are some basic����when using a generator:

1. Follow all manufacturer instructions for proper setup and operation.
2. Use proper extension cords and never plug the generator into a wall outlet.
3. Place generators at least 20 feet from a building, away from doors, windows and vents. Make sure the generator has three to four feet of clear space on all sides and above it to ensure adequate ventilation.
4. Never use a generator indoors or in any partially-enclosed area. Even with ventilation, generators can produce high levels of carbon monoxide��very quickly.
5. Install battery-operated carbon monoxide alarms in your home or business; test alarms frequently and replace dead batteries.
6. Do not use a generator in a wet area. This can cause shock or electrocution.
7. Do not fuel your generator when it is running. Spilling gas on a hot engine can cause a fire.��

While most portable generators carry several hazards, including electric shock and fire, the most generator-related fatalities are caused by carbon monoxide poisoning. Carbon monoxide is a colorless, odorless gas that builds up quickly in enclosed spaces. If levels are high enough, it can be deadly in as little as five minutes.

According to data from the Consumer Product Safety Commission, between 2005 and 2017, more than 900 people died of carbon monoxide poisoning while using portable generators. Sadly, after Hurricane Laura devastated Lake Charles in 2020, 14 of the 28 storm-related deaths were caused by carbon monoxide poisoning from unsafe use of emergency generators.

Carbon monoxide is odorless and colorless, so even though you may not smell or see exhaust fumes, you may still be exposed. Opening doors and windows or using fans��will not prevent carbon monoxide build-up in your home or business. If you start to feel sick, dizzy or weak while using a��generator, get to fresh air immediately. The toxic fumes from generators can rapidly lead to full��incapacitation and death. If you experience serious symptoms, get medical��attention right away, and inform medical staff that carbon monoxide��poisoning is suspected.

If you experience symptoms��while indoors, have someone call the fire department to��determine when it is safe to re-enter the building.

Additional generator safety resources:

In fact, some of our most destructive tropical events have occurred in August.

• Hurricane Katrina hit Aug. 29, 2005.
• Hurricane Harvey hit Aug. 25, 2017.
• Hurricane Laura hit Aug. 27, 2020.
• Hurricane Ida hit Aug. 29, 2021.

We prepare for severe weather year-round.
Our employees stay so we can restore power to customers as quickly and safely as possible:

• We complete annual storm response exercises to ensure company procedures are reviewed and updated before hurricane season begins.
• We perform inspections of the grid and our facilities, using infrared cameras and drones to inspect power lines and look for “hotspots” and other areas that might be likely to fail.
• As we identify areas to upgrade equipment, we replace outdated equipment with more reliable and modern infrastructure.
• We conduct “sky to ground” vegetation trimming to removes tree limbs that would normally have been above the power line and outside our standard trimming scope. Satellite imagery and computer modeling is used to help predict when trimming may be needed.��

We also monitor severe weather 24/7. When weather threatens, we use forecasts to predict the number and duration of outages that could occur. Based on those estimates, we bring in workers from around the country to restore power.��

And we don’t stop there. We’ve been focused on building a more resilient power grid for decades; however, we are accelerating these efforts to better protect our infrastructure against severe weather events, such as hurricanes and ice storms.����

Safety is one of our core values and we encourage you to make it your top priority, too.
You can keep yourself and your family safe by preparing a good personal disaster plan. Learn how to make an emergency kit and get important severe weather safety tips on the��. Resources include:

• : Make a plan, make a kit.
• : A lifeline during a disaster.
• : Stay storm ready.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Avoid loss and risk of illness.

Stay informed to stay safe.
Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our preparations and restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check our��View Outages Maps show where outages are located and give information about restoration progress.
• Follow us on , and . Social media��also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Sign up for��about storm and restoration efforts by texting REG to 36778.
• Visit the�� The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Abbreviated versions are available in and .

Severe weather is impacting our region with increased strength and greater frequency. But we stand storm ready. We have a proven plan of continuous preparation, planning and training. As severe weather threatens, we monitor, mobilize and act.��

Safety is one of our core values and we encourage you to make it your top priority, too. You can keep yourself and your family safe by preparing a good personal disaster plan. Learn how to make an emergency kit and get important severe weather safety tips on the��.��

Safety resources on the include:

• : Make a plan, make a kit.
• : A lifeline during a disaster.
• : Stay storm ready.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Avoid loss and risk of illness.

Additional information include:

• : Water and electricity don’t mix.
• : Keep yourself and others safe.
• : Nature’s most violent storm.
• : Prepare for the unpredictable.

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our preparations and restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check our��View Outages Maps show where outages are located and give information about restoration progress.
• Follow us on , and . Social media��also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Sign up for��about storm and restoration efforts by texting REG to 36778.
• Visit the�� The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Versions are available in and .

Entergy is ready for another hurricane season beginning June 1, and we want you to be ready, too.

We prepare for the worst of what Mother Nature might bring, because our customers live in areas prone to severe weather. We know that weather impacting our region is increasing in strength and occurring with greater frequency.

And this hurricane season will be just as active, with at least 19 named storms��and nine hurricanes.��

Our storm preparations are performed year-round – from inspections and vegetation management to training and industry collaboration. Since trees and other vegetation are a leading cause of power outages, we conduct “sky to ground” vegetation trimming, which removes tree limbs that would normally have been above the power line and out. And, we use satellite imagery and computer modeling to help predict when trimming may be needed.

Enhancing the grid is also an ongoing effort that’s well-planned. We know perform well, for example: During Hurricane Ida, a section of our transmission system with roughly 380 newly built structures was in the direct path of the storm, and only three of them were damaged – and not by wind, but by flying heavy-duty barge debris. In fact, flying debris is often another cause of damage to our equipment.

We stand storm ready. We have a proven plan of continuous preparation, planning and training. As severe weather threatens, we monitor, mobilize and act.

As we recognize National Hurricane Preparedness Week (May 1-7), now is a good time to make your own storm preparation and safety plans.

Stay prepared

Staying storm ready is a full-time job, 24/7, 365 days a year. When there’s a severe weather threat, we use forecasts and computer models based on experience with past storms to predict an estimated number and duration of outages that could occur. Based on those estimates, we will call on restoration workers from around the country as needed to safely get the power back on as quickly as possible.

Assessing damage, deploying personnel to the right place with the right materials and restoring power are all processes we continually plan for and improve. In fact, Entergy employees across the company complete annual storm-response exercises to make sure procedures are reviewed and updated prior to the beginning of hurricane season.

Safety is one of our core values and we encourage you to make it your top priority, too. Take the time now to get your personal storm plans in place and make a kit with the basic supplies needed in an emergency. You can learn how to make an emergency kit and get important severe weather safety tips on the��.��

Another preparation step we take is supporting the American Red Cross Disaster Responder Program. Entergy shareholders provide an annual $250,000 commitment to support the program which helps our communities better prepare for and recover from potential disasters. The contribution will help streamline the response process in times of disaster, allowing funds to arrive more quickly to help those affected across the company’s four-state service area.

Stay informed

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our preparations and restoration efforts:

• Download the Entergy App. Customers can use the app to report outages or check on the status of power at their home or business.
• Check our��View Outages Maps show where outages are located and give information about restoration progress.
• Follow us on , and . Social media��also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Sign up for��about storm and restoration efforts by texting REG to 36778.
• Visit the�� The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Versions are available in and .

This trash — plastic cups, doubloons, toys and beads – can make its way into storm drains, where it increases the chance for flooding, and into the environment, creating a��hazard��to wildlife. But with a little effort, these items can be collected and recycled.��

That’s why we are proud to partner for a more sustainable Carnival season by supporting several projects through our Environmental Initiatives Fund.��

The EIF, funded by company shareholders, identifies environmentally beneficial projects or programs that help better the environment by reducing emissions, protecting natural resources and restoring wetlands and forests.��

Entergy is once again working with��, a nonprofit organization focused on waste prevention, to increase recycling efforts and expand the use of eco-friendly throws and consumable goods. Formed in 2017, Grounds Krewe’s efforts have proven to be the most successful parade waste reduction and recycling effort in the history of New Orleans.��

“Supporting a recycling program that helps ensure a sustainable Mardi Gras, which is so closely associated with our company hometown’s unique culture and appeal, fits well with our mission to add sustainable value to our communities and our commitment to protect the environment,” said Kelli Dowell, Entergy’s director of environmental policy.��

On the Route Parade Recycling
Revelers will benefit from a parade recycling activity in partnership with Entergy, ArcGNO, The Urban Conservancy and Republic Services.��

Paradegoers should be on the lookout for volunteers in neon vests Feb. 26, during the krewes of Iris and Tucks parades and Feb. 27, during the krewes of Okeanos, Mid-City and Thoth parades. Volunteers��will distribute labeled recycling bags to paradegoers before the first parade and collect unwanted throws, aluminum cans and plastic waste following the last parade.��

Sustainable Throw Catalog
Entergy is also helping ensure a more sustainable Mardi Gras even before a parade begins. Grounds Krewe was awarded a grant from Entergy’s shareholder-funded Environmental Initiatives Fund to launch an online��.��

Catalog items are made from sustainable materials and biodegradable packaging and promote Louisiana’s unique culture. This year’s environmentally friendly options include red beans, jambalaya mix and ground coffee. Keep your eyes peeled and your hands raised high for these coveted sustainable throws throughout the Carnival season.

For more than 12 years, Entergy employees have volunteered to help customers who qualify for the federal Earned Income Tax Credit receive assistance in claiming the money they’ve earned. And this year is no different. We will also continue our partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers.��

The Earned��Income Tax Credit��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��The federal government estimates EITC has lifted more than 5.6 million people out of poverty, including 3 million children; however, it is estimated that one out of five people who qualify for the EITC fail to claim it.��That is where Entergy’s support comes in.��

We help increase the amount of federal money returned to our customers by raising awareness of the credit and supporting VITA sites to help qualifying��customers avoid high fees. Entergy’s VITA Plus program also provides customers with the opportunity to receive other services aimed at economic self-sufficiency, such as savings, credit repair, free bank accounts and financial coaching.��

Since 2009, Entergy’s support of Volunteer Income Tax Assistance sites has helped return $298 million to more than 164,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. The program has resulted in an estimated $450 million in economic benefits to the communities served by Entergy.��

This tax season, Entergy will support free tax preparation services in person or virtually at VITA tax preparation sites. Due to COVID-19, many VITA sites are offering drop-off services. Customers can contact their����to confirm available services and sign up at����to get their taxes prepared. ����

In 2021, employees logged nearly 2,000 volunteer hours helping customers file taxes and claim the EITC. More than 37,000 Entergy customers received $59 million in federal tax refunds through Entergy-sponsored VITA sites, including 7,006 customers who received $16 million in earned income tax credits.����

As we welcome the new year, we reflect on our top 10 corporate social responsibility moments of 2021 and how our company and employees helped to create long-term, sustainable growth for the communities we serve – even in times of disaster.

1. 
   For the sixth consecutive year, Entergy was recognized as one of the 50 most community-minded companies in the U.S. The Civic 50 provides a national standard for corporate citizenship and showcases how companies can use their time, skills and resources to impact their communities and company.
2. 
   Entergy Texas committed $650,000 to help community nonprofits and qualifying customers impacted by the severe winter storm in February. The grants went directly to local nonprofits assisting low-income customers with emergency needs.
3. 
   Entergy earned a place on the Dow Jones Sustainability Index North America for the 20^th��consecutive year. The DJSI is one of the most prestigious environmental, social and governance rankings for corporate responsibility and sustainability performance.
4. 
   Entergy made a $1.25 million commitment in shareholder contributions to help nonprofit partners provide disaster relief and assistance with rebuilding and recovery.
5. 
   3BL Media named Entergy one of the top��, recognizing outstanding environmental, social and governance transparency and performance among the 1,000 largest, U.S. public companies. This is the 11th year Entergy has been included in this prestigious ranking since 2007.
6. Entergy New Orleans Helps Support Healthy Communities
   Entergy New Orleans joined the United Way of Southeast Louisiana, the GNO Foundation and other funders in contributing $150,000 to support Mayor LaToya Cantrell and NOLA Public School’s initiative to provide high school students, who have parental or guardian consent, the opportunity to receive COVID-19 vaccinations on campus.
7. Entergy’s Economic Opportunity and Empowerment Program Recognized by U.S. Chamber Foundation
   Entergy was awarded the Best Economic Opportunity and Empowerment Program for its outreach efforts to communicate with low-income customers about resources and assistance available to pay their utility bills in response to the challenges communities faced in 2020.
8. 
   Entergy’s shareholders are helping protect the environment by contributing more than $1 million to partnering organizations through the company’s Environmental Initiatives Fund. These grants mark the 21st consecutive year that Entergy has earmarked funds at this scale to support the work of these important local drivers of needed environmental progress.
9. Entergy Named Top Supporter of HBCU Engineering Programs
   US Black Engineer & Information Technology magazine named Entergy one of the top 20 industry supporters of historically Black colleges and universities’ engineering schools. Entergy is the only utility company in this year’s top 20 list. Entergy has contributed more than $7.4 million to HBCUs in the company’s service area.
10. Entergy Provides Laptops to Students in Need
    Entergy donated more than 460 refurbished laptops this summer to school districts in our service territory to help bridge the digital divide and ensure students have the technology they need to succeed.

The Citizens Awards program recognizes the most innovative and impactful corporate citizenship initiatives that raise the bar on social responsibility and advance a more equitable and sustainable future.

“Entergy has formed strong partnerships with state and local agencies to combat poverty across our region,” said Patty Riddlebarger, Entergy’s vice president of corporate social responsibility. “We are proud that the U.S. Chamber Foundation has recognized Entergy for our low-income customer outreach efforts that help power the lives of hundreds of thousands living in our communities.”

Entergy was awarded the Best Economic Opportunity and Empowerment Program for its outreach efforts to communicate with low-income customers about resources and assistance available to pay their utility bills. In response to the challenges Entergy’s communities faced in 2020, the company formed a task force to ensure eligible customers received the maximum amount of available assistance and that customers who had never needed financial assistance knew about resources available to them.

The task force leveraged a variety of communication platforms, including a robotic process automation program, to customize and deliver 3.5 million messages to more than 230,000 potentially eligible households. As a result, a record number of Entergy customers received utility bill assistance and program awareness increased by 43%. More than 250,000 utility bills were paid with $65.4 million in financial assistance, increasing the number of bills paid by 26% from 2019.

Last year, Entergy celebrated 20 years of its Low-Income Customer Initiative. Entergy is in the U.S. Chamber Foundation’s Corporate Citizenship Hall of Fame.

Thirty-four attorneys and law students, including Entergy counsel from seven offices, collaborated to support a virtual legal clinic created and organized by Entergy, answering questions submitted to����by low-income community members throughout the service area in Arkansas, Louisiana, Mississippi and Texas.��

Examples of the questions they addressed included:

• I get paid $3/hour as a server, and the employer takes some of my tips. Is this legal?
• My mother gave notice to her apartment building to end her lease because she was moving into a home being built, but the build was delayed due to Hurricane Ida. The apartment building says they have already rented her unit. Does she have to move out of her apartment?
• I was fired because I evacuated for Hurricane Ida. Is there anything I can do?

Collectively, participants logged 59.5 hours of legal pro bono time in just two hours – an approximate market value of $16,000 in legal services.

This was a first-of-its-kind event in our service area. Christy Kane, Entergy’s pro bono counsel, came up with the idea to bring together legal professionals in all four states, simultaneously, to help clear the queue of questions in each state’s freelegalanswers.org website.

“This event was an efficient and effective way to add sustainable value by helping low-income customers with pressing legal needs,” Kane said. “It was also fun to work with each other in teams, partnering with students and outside counsel from law firms Bradley and Duggins Wren. We look forward to hosting this again.”

Since 2012, the company’s legal pro bono program increased the commitment of company lawyers and paralegals to provide free legal assistance to some of the most vulnerable citizens living in our utility service territory.

In 2018, Entergy named Kane, a veteran litigator and leader of a Louisiana-based public interest law center, as Entergy’s first pro bono counsel. The Louisiana State Bar Association has honored members of the company’s legal department with the prestigious 2019 Friend of Pro Bono Award. In 2020, the Pro Bono Project named Entergy Outstanding Pro Bono Corporate Partner of the Year and the Mississippi Volunteer Lawyers Project awarded Entergy their Torchbearer and Pro Bono awards.

In 2020, the legal department dedicated 3,622 hours to pro bono service, resulting in $932,000 of in-kind legal services to help more low-income customers in the communities we serve.

Entergy’s Day of Pro Bono Service was held during National Pro Bono Week Oct. 24-30.

Christy Kane and co-workers worked virtually to help low-income residents.

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