I wanted to inform you of two factors that will impact your bills in the coming months.

First, the cost of natural gas, which we use to operate numerous power generation facilities, continues to rise. Natural gas prices in April of 2022 were more than double those in April of 2021 and three times higher than April 2020. As a result, these higher-than normal costs will be seen on customer bills as increases to the Fuel Adjustment throughout the summer months and until there is some relief on this commodity pricing. Higher natural gas pricing is a factor that our customers should account for in their budgeting through the summer. For a customer consuming 1,000 kWh this would translate to roughly a $25 increase in June. Entergy Louisiana is deferring recovery of approximately $10 of that increase from June bills for future recovery leaving approximately $15 increase on June bills.

We will continue to work with the Louisiana Public Service Commission to spread out natural gas costs over several months, rather than placing them all on one bill.

Second, the severe weather that has impacted our region over the past two years, including hurricanes Laura, Delta, Zeta and Ida along with Winter Storm Uri have brought unprecedented challenges to every corner of our state.

Damages caused by these events were widespread and, in some instances, required an entire rebuild of our electrical infrastructure. Severe storms like those seen in 2020 and 2021 are an unfortunate reality to our portion of the country and like many of you, we also must do what is necessary to recover, rebuild and harden our system ahead of the next weather event.

Our team worked hand-in-hand with the Commission to help mitigate the impact of those restoration charges on our customers. After a thorough review, the LPSC approved earlier this year our plan to securitize those funds and spread those costs over a 15-year span, ensuring that our customers will pay the lowest possible price and incur a smaller burden per month on their bills.

The securitization approved by the Commission removes Entergy Louisiana’s profit on investment and is expected to save customers approximately $2 billion relative to traditional utility financing.

On average, a typical customer using 1,000 kWh can expect to see a roughly $9-10 increase on their Entergy bills beginning in June to go towards those restoration costs.

Also of note, the charges for hurricanes Katrina and Rita rolled off customer bills in 2018 and the charges for Gustav and Ike, which started in 2010, will expire later this summer.

It is important to note that Entergy does not profit off either natural gas price increases collected through the fuel adjustment or storm recovery costs. We will continue to do everything we can to assist those who are burdened by these increases along with the LPSC and our community partners.

We know these are difficult times; that’s why we wanted to give notice before these costs are seen on bills. Further, we have made several flexible payment options available to help those facing economic hardships.

We offer customers a number of bill payment assistance plans, including deferred payment arrangements for up to 12 months and payment extensions with waived late fees. Customers can visit to find an option that best fits their needs.

Additionally, we partner with many agencies across the state to help qualifying individuals receive payment assistance. For a full set of details, and to see what programs are available in your area, click .

I want to again thank you for your patience, understanding and sense of community during what was a difficult time.

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Yovanka Daniel

Entergy Louisiana Customer Service Vice President

We see it as our guiding principle to help support our customers every step of the way, especially when they need us most. We don’t want to see our services, which are a cornerstone in the return to normalcy, serve as a roadblock to the recovery efforts.

For many in our state, particularly in the hardest-hit areas, resources are falling short. But please know that we’re doing everything we can to make sure you continue receiving safe, reliable and affordable electric and gas services. We’ve created a customer assistance plan to aid customers who may find themselves behind, including:

• Deferred Payment Arrangement – Customers experiencing financial hardship due to the pandemic are eligible to take up to 12 months to pay their current bill and/or unpaid balances.

• Waiving of late fees for all customers impacted during the storm.

We’ve also enhanced our bill payment options. Those seeking to make payment arrangements can now do so at any time through our upgraded phone system by calling 1-800-ENTERGY, or via our online portal, myEntergy, and our Entergy mobile app continues to provide a one-stop option for all payment needs.

We’re encouraging customers to use those options before reaching out to a representative to save time. Also, we’re continuing to offer existing tools like Pick-A-Date, Auto Pay, Analyze My Bill, among others, as a way to help customers manage their bills. To learn more about those tools and options, please visit these pages:

• – includes Level Billing for a more consistent monthly bill

Although many in our state find themselves in a financial bind, we encourage anyone who can pay their monthly bills to continue doing so to make certain they do not fall behind and to avoid the potential loss of service in the future.

There are also additional bill payment assistance programs that can help. The federally fundedÌýÌýhelps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers. Additionally, there’s alsoÌý, which helps seniors and customers with disabilities pay their utility bills.

We’re all going through this process together. Entergy Louisiana is only as strong as the communities we serve and together, we can ensure that our state rebuilds more resilient than ever before.

It has come to our attention that there has been an unfortunate rise in scammers attempting to take advantage of our customers. At Entergy, we put the safety and well-being of our communities at the forefront of everything we do. And we want to ensure we are providing the most current and reliable information regarding scams to help keep you, and your information, safe.

If you suspect you are the victim of a scam:

• If the suspected scammer is present and you feel you are in immediate danger, call 911 as soon as possible.
• Contact Entergy by calling 1-800-ENTERGY (1-800 368-3749) to speak with a company customer service representative.
• Inform your bank or financial institution, who may then direct you to other protective measures.

Steps you can take to protect your personal information from scammers:

• Never give out your banking information by email or phone – Entergy does not demand banking information by email or phone or force you to pay by phone as your only option.
• Never give out your personal information by email or phone – Never give out personal information such as your social security number or Entergy account number to an unsolicited caller. Entergy will never call you to request personal information over the phone.
• Cut offs – Entergy does not cut off service without considerable advance warning.
• Do not pay any Entergy bill with a gift card, cash reload card, wiring money or cryptocurrency – Entergy does not demand or accept gift cards (such as iTunes or Amazon), cash reload cards (such as MoneyPak, Vanilla, or Reloadit), or cryptocurrency (such as bitcoin).

Remember, we will never demand immediate payment and only use when paying your bill.

Scammers are becoming more elusive and convincing, especially in the digital age. While we continue to do everything within our power to stop these unfortunate circumstances, we need our customers to be informed and on the lookout so they can protect themselves as well.

Our latest information regarding scams, including recent trends, can be found by visiting entergy.com/scams. And, as always, if you feel you are being scammed, hang up and call 1-800-ENTERGY (1-800 368-3749) immediately to speak with a customer service representative.

Thank you,

Yovanka Daniel
Entergy Louisiana Customer Service Vice President