Jeffrey Brown, Entergy Arkansas line supervisor in the Warren network, was honored at the 2025 Entergy Awards Ceremony, held earlier this year. The awards celebrate outstanding employee performance, innovation and dedication that support the communities we serve. Brown received the Living the Values award, which recognizes individuals and teams who demonstrated Entergy’s vision, values and behaviors in their interactions with each other, our stakeholders, suppliers or business partners.

Brown, a native of Fordyce, now lives and works in nearby Monticello. So, it was natural for him to get involved in the response to the tragic mass shooting in Fordyce in 2024. Brown sprang into action and coordinated with public officials and Entergy’s customer service team to provide meals for first responders: police, fire, ambulance and hospital workers. He also worked to create and distribute “Frontline Hero/#FordyceStrong” challenge coins to first responders and employees of the Mad Butcher store where the shooting happened.

“I knew a lot of the people affected by that event. My parents still live in the town. I thought it was important to do something to help people get through it,” Brown said.

Leaders said that Brown’s initiative reflected Entergy’s high standards of organizational health and customer and community service excellence in a time of crisis. Even after the one-year anniversary of the tragedy, Brown is still actively working in the community to help find ways to lift up its leaders and continue to make the community stronger.

But the event was only one of the ways he has volunteered in the communities Entergy serves. Brown also has volunteered for the Arkansas food bank in Monticello, the Festival of Stars toy collection drive and other holiday events for families at Arkansas Children’s Hospital in Little Rock, the Hunger Relief Alliance Serving Up Solutions fundraiser, and the KTHV cereal drive. One of his favorite volunteer events is coordinating back-to-school events at area schools.

“Seeing the kids’ faces when they are welcomed back to school after the summer is really rewarding,” he said. “Coming to work at Entergy and then seeing how much we do in the community beyond keeping the lights on has been great. I’m just one of many people at Entergy who volunteer in their community.”

Brown joined the company in 2009 in the Warren network. After serving in several roles with the company, he has now come full circle and is a line supervisor for the network.

Abby Childress
Project manager, Distribution reliability

Abby Childress didn’t always envision herself in engineering.

It wasn’t until two weeks into college at Louisiana State University that she switched her major from nutrition to mechanical engineering and realized she was exactly where she was meant to be.

“I was always really strong at math and physics, and engineering was catered toward what I was good at academically,” she said.

Now six years into her career, Abby is managing reliability projects that directly impact customers across Southeast Texas.

Her journey reflects both the resilience and confidence she brings to her work.

“Engineering is hard, but that’s what makes it so rewarding,” she said. “The challenges are a function of the confidence you have in yourself.”

Her advice to the next generation of women interested in STEM?

“Your voice is of such great value. Push yourself to be confident in who you are and what you know. The reward is something you’ll be proud of for the rest of your life.”

Ana Garcia
Supervisor, Distribution design and engineering

For Ana Garcia, she knew early on that her professional journey would lead to a career in the STEM field. She pursued an engineering degree at the University of Texas at El Paso and has never looked back.

“It was always doing something different that kept me motivated and happy in my position,” she said.

While studying, she quickly noticed the gender gap in her classes and was inspired to be an agent of change.

“There were not many of us. I’d say it was an 85-to-15-percent or even 90-to-10-percent ratio of men to women.”

Garcia now leads a team supporting major infrastructure projects and finds fulfillment in the direct connection between her work and the lasting impact it has on people’s everyday lives.

“What we do is incredible. It’s technical to the core. We really do change lives out there.”

Oluwatobiloba Johnson
Engineer, Distribution Operations Center��

With encouragement from family, Oluwatobiloba Johnson stepped into engineering and found a passion for problem-solving and continuous learning.

“My brother and cousins said, ‘You can do it—you’re good at math and science.’ Everyone supported me.”

Now five years into her career, she’s helping ensure electric reliability across the Southeast Texas power grid—while still learning from those around her.

“Learn from anybody you can. Once you’re open to learning from people around you, even people in your shoes—you can do engineering.”

Her message to women wondering if they belong in this space is one of strength and persistence.

“Stretch yourself when needed. Engineering isn’t about physical strength — it’s about mental strength.”

Building the future, together

From classrooms to control centers, women like Abby, Ana and Oluwatobiloba are shaping a more inclusive and innovative energy future. Their work reflects Entergy Texas’ commitment to empowering the next generation of leaders in engineering and beyond.

Your energy costs at the lowest possible price: 20% below the national average��������������������������������������������������������������������������������������������

Whether you’re a grocery store owner, a school administrator, managing your household’s expenses, or overseeing a hospital or manufacturing plant, we understand that every dollar in your budget matters. That’s why we’re proud to say last year our rates were 20% below the national average.

7 cost-saving actions we’re taking today to stay below the national average

1. Protecting your bills: Our rates are frequently evaluated by our regulators, the Mississippi Public Service Commission, who determine electricity rates for our customers.����our plan to keep our rates steady throughout the summer, because we know that higher temperatures create higher usage and higher bills.
2. Recruiting new power partners: By bringing new, large customers into our service area we not only help create new jobs and dollars for the state, but we also create a framework that lessens the burden for our residential customers across Mississippi.
3. Building an all of the above generation mix: Using a diverse range of power sources makes our system more reliable, efficient and cost effective for customers.
4. Modernizing our generation fleet: Modern technologies equal better efficiency, and new power generation sources are in our plans. This will allow us to bring cleaner, more efficient and more cost-effective power generation to Mississippi. And it offers us the flexibility to lessen the impact on your bills should one fuel source spikes in price.
5. Managing fuel costs: We’re in a constant state of trying to procure fuel at the lowest price available. Fuel costs are never marked up, so customers pay exactly what we pay. Also, having a variety of power sources helps shield customers from fuel price fluctuations and enhances grid reliability.
6. Putting money back in your pockets: During the 2024 tax season, Entergy helped low-income customers across our service area receive $55 million in federal tax returns. We help customers save additional dollars through other federal funding resources including�������Ի���, and we offer��The Power to Care��– our long-held bill assistance program for qualifying customers.
7. Offering bill support: Our Bill Toolkit provides customers resources and available assistance options to help them more easily manage their energy bill. Whether you have questions about your bill, need more time to pay or are looking for assistance, our one-stop shop connects you to available programs and services.

Entergy Mississippi is invested in you in more ways than one. Our 2,500 employees across the state are your neighbors, your friends, your family. This is the place we happily call home just like you. As every day expenses continue to become more and more costly, as inflation rises, we remain focused on the impact of our customers’ bills.

Find a summary of available bill-related resources on our��.

Data source: 20% average is sourced from the U.S. ���ϳԹ��� Information Administration. EIA rate comparison data does not include any securitized riders, taxes or fees. Securitized riders typically include storm restoration costs, for example.

Entergy New Orleans business customers are taking advantage of a variety of savings opportunities through ���ϳԹ��� Smart,��Entergy New Orleans’��energy efficiency program.

How ���ϳԹ��� Smart can help your business

���ϳԹ��� Smart helps businesses like yours receive cash incentives to complete energy efficiency upgrades. Whether your business is large or small, we have a solution for you.

1. Contact an energy advisor.
2. Learn about offerings, savings and incentives available to you.
3. Implement your energy efficiency project.
4. Receive a check in the mail for up to 100% of the cost of your project.

Common projects and savings opportunities

Entergy New Orleans business customers are taking advantage of a variety of����through ���ϳԹ��� Smart, including upgrading to energy-saving equipment and implementing energy-reducing recommendations.

• LED lighting upgrades.
• A/C tune-ups.
• Smart thermostat installation.
• And more.

The first step is scheduling an appointment with an energy advisor – Don’t wait to get started on your improvements.����an energy advisor today.

The event spotlighted key projects beginning in District C, where work will be visible along the General DeGaulle corridor. These improvements include the installation of stronger utility poles designed to withstand winds of up to 140 miles per hour. The Accelerated Resilience Plan includes 63 infrastructure improvement projects across the city scheduled for completion between 2025 and 2026, with no impact to customer bills.

“Resilience is about storms, making sure that if the power goes out—hopefully it won’t—but if it does, that we can get it back on as quickly as possible,” said Deanna Rodriguez, president and CEO of Entergy New Orleans. “Our city needs to be more resilient, and we have solutions and that is exactly what we need to be investing in.”

Councilmember Helena Moreno echoed the need for grid improvements and highlighted the broader impact. “Strengthening our power grid is one of the most important things that we can do to improve quality of life in our city,” said Councilmember-at-Large Helena Moreno. “This effort also supports public health, our local businesses, and future job creation.”

“One of the first phases is installing brand new poles along General DeGaulle Highway to guard against power loss after a storm,” said Councilmember Freddie King III, who represents District C. “I’m proud to be a part of a city council that not only talks but acts and invests in these much-needed improvements.”

The Accelerated Resilience Plan reflects a shared commitment to improving service reliability and preparing the city for future storms. Entergy New Orleans will continue to work closely with city leaders to ensure long-term grid resilience.

Learn more about how we’re developing resilient solutions for a sustainable future. �վ���������entergy.com/future.

Most of us don’t program our thermostats. In fact, 89% admit they don’t. But smart thermostats learn your habits and adjust automatically. They save energy when you’re away, get your home comfortable before you return, help you track usage, send alerts if it gets too hot or cold, and let you control the temperature from your phone.

Right now,��Entergy Louisiana residential customers can get up to two smart thermostats for $0.��There are no promo codes or rebate forms, and no charges for shipping or tax. Just pick the model that works best for your home.

Here are the three no-cost smart thermostats available now on the����while supplies last:

• ��$0 (retail: $79.99).
• ��$0 (retail: $89.99).
• ��$0 (retail: $129).

�վ�����������to shop the sale today and watch for more summer savings. To learn more about Entergy Solutions and energy-saving programs for homes and businesses, visit��.

Adams has shaped her career in project management, inspired by a family legacy of first responders. Growing up surrounded by retired rangers, mail carriers, railroad nurses, police officers and military personnel, she learned the value of service and resilience early on. For Adams, the noble cause of making power was a calling, and she found her niche in the technical and team-oriented environment of the nuclear industry.����
��
Starting her career in operations, Adams quickly knew she wanted to learn every aspect of��operating��a plant. After years as a plant operator, her passion for cross-functional teamwork led her to move into project management within the engineering sector. She recognized that building connections and strong relationships was key to success in project management, enabling effective communication and progress in complex projects.����

Trust is essential in project management, and Adams has fostered this trust with her colleagues throughout her career at Entergy. This trust is��evident��in the successful outcome of her projects. Her efforts created a supportive environment where every team member thrived and effectively addressed the challenges that arose.����

As Adams reflects on her development over the years, she credits her mother with instilling the importance of paving the way for future generations of women, teaching her that every action she takes impacts those who will follow. “The women who come today set the stage for those who come tomorrow,” Adams said.����

Committed to recognizing the��hard work��of her team, Adams strives to ensure that strong contributions do not go unnoticed. She��demonstrates��that leadership is not just about authority but also about empowering others.����
Adam’s ability to build trust and support within her team has been a crucial factor in her success. By creating an environment where everyone feels valued and empowered, she has not only contributed to multiple project achievements but has also strengthened the foundation for future collaboration within the organization.��

To accomplish this, Entergy New Orleans deployed a highly specialized bare-hand crew to complete the work—an elite team of linemen trained to safely repair high-voltage, energized transmission lines. Keeping the lines energized during upgrades prevents power outages and ensures substations continue operating under normal, stable conditions.

The team recently completed work on a major transmission line in New Orleans, replacing older insulators on 26 towers with stronger, more modern equipment. Working in coordination with distribution and vegetation management teams, they also replaced aging wooden cross arms and cleared overgrown vegetation. This collaborative approach enhances both transmission and distribution reliability across the New Orleans service area.

Additional work is underway in New Orleans East, where the bare-hand crew is replacing insulators on several water-crossing circuits. The crew is scheduled to complete critical upgrades on the Michoud–Front transmission line crossing over Lake Pontchartrain. This line provides a vital interconnection between Entergy and Cleco and serves as an emergency power source for the New Orleans grid. These enhancements will significantly strengthen the electrical grid and improve regional reliability.

“These types of upgrades help prevent potential issues and keep the power flowing safely,” said Kenyon Stipe, transmission line supervisor at Entergy New Orleans. “Upgrading our equipment reduces the chance of outages and helps ensure reliable service for our customers.”

This work would not be possible without the expertise and collaboration of key personnel and partners. North Houston Pole Line provided experienced contract support. Linh Tran, Grid Engineer; Josh Rollins, Transmission OC; Kenyon Stipe Sr., Transmission Line Supervisor; and Frank Morse, Senior Manager of Transmission Lines, all played vital roles in planning and execution. The Tulane Network also contributed valuable support to the project’s success.

By completing this work with energized lines and minimizing disruption, Entergy New Orleans continues to meet its promise of delivering safe, reliable power to its customers.

Keeping your rates as low as possible; 21%below the national average

Whether you’re a grocery store owner, a school administrator, managing your household’s expenses, or overseeing a hospital or manufacturing plant — every dollar in your budget matters. That’s why we’re proud to say last year our rates were ~21% below the national average.

Entergy New Orleans is powering our city, in more ways than one. Beyond delivering reliable, affordable energy today—we’re energizing our future by investing in a stronger, more resilient future for New Orleans.

Powering our future

The first phase of our Accelerated Resilience Plan is now underway, strengthening more than 3,000 structures and upgrading over 60 miles of power lines to better withstand extreme weather. These improvements are critical to reducing outages and improving restoration times after storms.

We’re also modernizing our power generation with advanced technologies and a diverse mix of energy sources. This approach not only supports our clean energy goals but also helps us keep��costs low. By staying flexible, we can better manage fuel price fluctuations and continue to deliver affordable power to our customers.

8 Ways We’re Keeping ���ϳԹ��� Costs Low

1. Building a storm-strong grid.��By upgrading our grid to withstand stronger and more frequent storms, Entergy New Orleans customers will save an estimated $1.2 billion in avoided storm costs.
2. Modernizing our generation fleet.��Modern technologies equal better efficiency, and our new, modern power generation sources help us, and our customers meet clean energy goals, and offer us the flexibility to lessen the impact on your bills should one fuel source spikes in price.
3. Building a power generation mix.��Using a diverse range of power sources makes our system more reliable, efficient and cost effective for customers.
4. Managing fuel costs.��We’re in a constant state of trying to procure fuel at the lowest price available. Fuel costs are never marked up, so customers pay exactly what we pay. Also, having a variety of power sources helps shield customers from fuel price fluctuations and enhances grid reliability.
5. Recruiting new power partners.��By bringing new, large customers into our service area we create new jobs and dollars for the region and lessen the energy cost burden for residential customers.
6. Putting money back in your pockets.��During the 2024 tax season, Entergy helped low-income customers across our service area receive $55 million in federal tax returns. We help customers save additional dollars through other federal funding resources including�������Ի���, and we offer��The Power to Care��– our bill assistance program for qualifying customers.

A community partner

With over 2,000 members in the Entergy family, Entergy New Orleans is deeply rooted in the community. This is our home. As inflation drives up daily costs, we remain focused on limiting the impact on your energy bill while maximizing the support we provide.

Through our partnership community organizations, we put money back into our customers’ pockets when they need it the most. During the 2024 tax season, Entergy assisted low-income customers across our service area in securing $55 million in federal tax returns. Additionally, we ��help customers maximize their savings by connecting them with federal funding resources such as����and��. ��We also offer��The Power to Care,��our bill assistance program for qualifying customers.

Entergy offers billing support for customers facing financial hardships. Our����provides valuable resources and available assistance options to help customers better manage their energy bills.�� Whether you have questions about your bill, need additional time to pay, or seeking financial assistance, our one-stop-shop connects you to available programs and services.

Through our��Energize New Orleans��initiative,��we’re committed to powering our city today while laying the foundation for sustainable growth tomorrow. This effort goes beyond delivering electricity—it focuses driving economic development, supporting job creation, and ensuring our customers have access to the resources they need.