Entergy uses surveys and research studies to better understand our customers' perceptions and needs. Participants are invited to participate in Entergy's surveys on a voluntary basis. The following list was updated Feb. 28, 2024, and includes Entergy-sponsored surveys that are currently in progress.

Survey

Customer Type(s)

Timing

Participants

Length and Format

Research Partner/ Platform

Bill Toolkit site survey

Residential

June

Randomly selected Entergy customers invited via email

Less than 5 minutes via email/web

Entergy-initiated survey utilizing Qualtrics XM
333 W River Park Drive
Provo, UT 84604

Entergy plugged in residential online panel

Residential

Continuous all year

Randomly selected Entergy customers invited via email to join the panel

Varies; Quick Polls, Virtual Focus Groups, Quantitative Surveys, In-Depth Interviews, Surf-alongs, Digital Diaries and Usability Testing

Bellomy (aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106

Formula Rate Plan study – Entergy Mississippi

Residential

Last two weeks of: March and October

Randomly selected Entergy Mississippi ϳԹ contacted by phone

Approximately 5 minutes via email/web

CX Solutions, Inc.
3949 Pender Drive Suite 210
Fairfax, VA 22030

Net promoter survey

Residential and business

Continuous all year

Randomly selected Entergy customers invited via email

Less than 5 minutes via email/web

Entergy-initiated survey utilizing Qualtrics XM
333 W River Park Drive
Provo, UT 84604

Recent experience study

Residential

Continuous all year

Randomly selected Entergy customers who had a recent Billing & Payment, Technical Services or Outage experience with Entergy

Less than 5 minutes via email/web

Entergy-initiated survey utilizing Qualtrics XM
333 W River Park Drive
Provo, UT 84604

Electric utility residential and business customer satisfaction study

Residential and business

Continuous all year

Randomly selected Entergy customers invited via email

Approximately 15-20 minutes via email/web

J.D. Power
20870 Russell Ranch Road
Suite 300
Westlake Village, CA 91362

Important information about surveys and research studies sponsored by Entergy:

  • Survey/Research Partners will never ask for payment or credit/debit card information.
  • Survey/research participants are invited to participate in surveys voluntarily.
  • Demographic/firmographic information requested in a survey/research study is for classification purposes and to ensure that survey respondents represent the composition of Entergy’s service area.
    • Entergy’s residential customer surveys typically include questions about age, income, education and/or gender. 
    • Entergy commercial and industrial business surveys typically include questions about business type, number of employees and total annual business revenues.
  • Participants in the Recent Experience Study who indicate that their Technical Services request is not completed are asked if they would like someone from Entergy to follow-up.