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We use surveys and research studies to better understand our customers’ perceptions and needs. Customers are invited to participate in our surveys on a voluntary basis. Here’s a list of Entergy-sponsored surveys that are in progress as of Feb. 28, 2024:
|
Survey |
Customer Type(s) |
Timing |
Participants |
Length and Format |
Research Partner/ Platform |
|
Entergy plugged in residential online panel |
Residential |
Continuous all year |
Randomly selected Entergy customers invited via email to join the panel |
Varies; Quick Polls, Virtual Focus Groups, Quantitative Surveys, In-Depth Interviews, Surf-alongs, Digital Diaries and Usability Testing |
Bellomy (aka, Opinion Counts) |
|
Formula Rate Plan study – Entergy Mississippi |
Residential |
Last two weeks of: March and October |
Randomly selected Entergy Mississippi ºÚÁϳԹÏÍø contacted by phone |
Approximately 5 minutes via email/web |
CX Solutions, Inc. |
|
Net promoter survey |
Residential and business |
Continuous all year |
Randomly selected Entergy customers invited via email |
Less than 5 minutes via email/web |
Entergy-initiated survey utilizing Qualtrics XM |
|
Recent experience study |
Residential |
Continuous all year |
Randomly selected Entergy customers who had a recent Billing & Payment, Technical Services or Outage experience with Entergy |
Less than 5 minutes via email/web |
Entergy-initiated survey utilizing Qualtrics XM |
|
Electric utility residential and business customer satisfaction study |
Residential and business |
Continuous all year |
Randomly selected Entergy customers invited via email |
Approximately 15-20 minutes via email/web |
J.D. Power |
Important information about surveys and research studies sponsored by Entergy:
- Survey or research partners will never ask for payment or credit/debit card information.
- Survey or research participants are invited to participate in surveys by choice.
- Demographic or firmographic information requested in a survey or research study is for classification purposes and to ensure that survey respondents represent the composition of Entergy’s service area.
- Entergy’s residential customer surveys typically include questions about age, income, education and/or gender.Â
- Entergy commercial and industrial business surveys typically include questions about business type, number of employees and total annual business revenues.
- Participants in the Recent Experience Study who indicate that their Technical Services request is not completed are asked if they would like someone from Entergy to follow-up with them.