If you are still without power, check for damage to the electrical equipment attached to your home or business.��If the service line to your home or business has been damaged by this storm, you may have damage to your meter base. If it is damaged, you will need to have an electrician make repairs before Entergy Arkansas can safely reconnect service. Once repairs are made, call 1-800-ENTERGY for a reconnection. Thank you for your patience as our crews and resources continue to work to restore power.��And thank you for being a valued Entergy Arkansas customer.

Southeast Arkansas

Arkansas County

As of 5:00 p.m. February 4, approximately 721 customers remain without power in Stuttgart; our crews are continuing restoration efforts in St. Charles and Dewitt areas. We have crews working to restore the more than 18 broken poles and 4 spans of wire that were damaged due to the winter storm.�� We will continue to work throughout the evening to restore power to all customers who can receive power and estimate all customers who can receive power to be restored by 3:00 p.m. Saturday, February 5. If for some reason this cannot happen due to new damage or unforeseen circumstances, we will provide an update on the outage map and notify those who have signed up for updates.

Phillips County

As of 5:00 p.m. February 4, approximately 1,710 customers remain without power in Helena and surrounding areas. ����We have about 30 crews onsite with additional crews in route to assist with the replacement of 50 broken poles and 100 spans of wire; we continue to experience additional outages due to the weight of the ice on tree limbs fallen on the power lines. Customers in the Marvell and Barton area who can receive power are estimated to have service by 6 p.m. today; remaining customers are estimated to be restored by noon Saturday, February 5. If for some reason this cannot happen due to new damage or unforeseen circumstances, we will provide an update on the outage map and notify those who have signed up for updates.

��

Southeast Arkansas

Arkansas County

As of 11:00 am February 4, approximately 1,061 customers are without power in Stuttgart; our crews will be working in the St. Charles and Dewitt areas.�� We have crews working to restore the more than 30 broken poles, 30 spans of wire, and 7 cross arms that were damaged due to the winter storm.�� We will continue to work throughout the day to restore power to all customers who can receive power and expect all customers who can receive power to be restored by the end of the day. If for some reason this cannot happen due to new damage or unforeseen circumstances, we will provide an update on the outage map and notify those who have signed up for updates.

Phillips County

As of 11:00 am February 4, approximately 1,998 customers are without power in Helena and surrounding areas. ����We have several crews working to replace 87 broken poles, multiple cross arms, spans of wires, and continue to experience additional outages due to the weight of the ice on tree limbs fallen on power lines. We will continue to work throughout the day to restore power to all customers who can receive power and expect all customers who can receive power to be restored by the end of the day. If for some reason this cannot happen due to new damage or unforeseen circumstances, we will provide an update on the outage map and notify those who have signed up for updates.

��Crittendon County

As of 11:00 a.m. February 4, all 490 Entergy customers in the Horseshoe Lake area are without power; our crews will be working in the community of Hughes area.�� Power is unable to be restored in these areas due to 8 broken poles, 9 broken cross arms and 20 spans of downed wire. We are working with the Arkansas Highway Department of Transportation with access issues on Highway 38 E. This area will require off-road equipment to make repairs and we are working to restore power as soon as it is safe to do so. If for some reason this cannot happen due to new damage or unforeseen circumstances, we will provide an update on the outage map and notify those who have signed up for updates.

Crews have successfully restored approximately 65% of the more than 25,000 winter storm-related outages that occurred in Arkansas and Mississippi. At 8 a.m. today, 8,820 customer outages remained, including:

Our restoration workforce of approximately 2,900 is restoring power as quickly and safely as possible. ��

• Road closures due to icy conditions and other accessibility challenges may affect the ability of crews to reach some areas and could delay restoration in those communities.
• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration as well.

As we restore service to customers, demand for power will grow. We will restore service to our customers as safely and quickly as possible. However, we must continue our cold-weather restoration processes to manage instantaneous demand. Customers without power should turn off or unplug electric heat systems and appliances and turn them back on gradually after power is restored.

• As of 9 p.m. Thursday, assessors had found 57 poles, 10 transformers and 116 spans of wire were damaged or destroyed.
• The majority of damage assessment in Arkansas is complete. While more than 73% of customers have already been restored, we expect slower restoration progress today due to the amount of damage in remote locations and limited access due to icy road conditions and blocked access. ��
• Damage assessment is still underway in Mississippi. Estimated restoration times for customers in Mississippi will be made available after damage assessments are further along.

We remind customers that ice accumulating on trees and power lines can result in power outages. :

• Ice can increase the weight of branches by 30 times.
• At 1/8 inch of freezing rain accumulation, small limbs and lines become coated and can begin to cause outages by breaking limbs hanging over power lines.
• At 1/4 inch of freezing rain accumulation, the problem becomes worse. Younger evergreen trees will start to become so heavy that they may lean onto distribution lines, causing more outages.
• A 1/2″ accumulation on power lines can add 500 pounds of extra weight.

Customers are reminded to stay away from downed lines and, if using a portable generator, use it safely.

• Downed power lines could be energized and dangerous. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE (1-800-968-8243)..
• Also, be aware while outdoors. Ice can severely damage trees and power lines. Strong winds can add extra force to already weighted down tree branches and power lines, increasing the likelihood of power line failure.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Follow the manufacturer’s instructions that come with your generator. Locate the unit outdoors and away from doors, windows, and vents that could allow dangerous carbon monoxide gas to come indoors.
• Portable generators should never be connected directly to a home or building’s wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.

We ask customers to minimize energy usage as much as possible until the extreme cold weather passes.

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

Restoration Information

Our restoration workforce is restoring power for our customers where it is safe to do so. Road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities.

There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGE��(1-800-968-8243).

Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

The extreme cold temperatures for the service area are expected to bring periodic snow and ice throughout the week, which already has caused generation and transmission challenges for Entergy’s operating companies and its neighboring utilities.

These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when service is restored.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line were designed to handle.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances on to spread out the increase in power usage over a longer time.

Our preparations include ensuring the safety of our workers.

• Workers will begin restoration work when it is safe to do so.
• In some cases, we can restore service by re-setting breakers on the power lines and re-routing power around damaged facilities. We do this first, then move on to repairing what is broken.
• As we learn more about the damage, we develop a restoration plan to restore the greatest number customers safely in the shortest amount of time.

We are all keenly aware of the damage major winter storms have caused in recent years. We’ve learned from them and we’re ready for additional winter storms.

• Ice accumulating on trees and power lines can result in power outages.
• We have a plan of continuous preparation, training and action that we call Operation: Storm Ready.
• We’ve improved our operations based on more than 100 years of experience in previous storm responses, as well as annual storm drills.
• A first step of our action plan is to bring in extra personnel and make arrangements for their food, lodging, etc.��

Here is what our customers can expect from us in responding to this storm:

• We will assemble and organize the workforce we need to restore service safely and quickly to all customers.
• We will keep you informed about our restoration progress using the channels listed below.
• After the storm, it could take up to three days to complete damage assessment before we will know how long it will take to restore everyone’s power.
• While we are assessing damage, we will begin restoring service where it is safe to do so.

Facing a winter storm is very challenging. It could take several days after the storm is over before we restore power to most of our customers.

• We use weather forecasts and computer models based on knowledge from past storms to predict an estimated number of customers without power and the number of days needed to restore power.
• We can restore power faster in areas with less damage. Harder-hit areas take longer.
• We will know more after the storm passes and we are able to fully assess damages.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE (1-800-968-8243).
• Report your power outage or call 1-800-9OUTAGE (1-800-968-8243).
• If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.��

Entergy Began Prep Months Ago

Entergy continually reviews its data and processes and has identified ways to be more prepared for prolonged freezes.

Our power plants have customized plans to support fleetwide winter preparedness efforts, including:

• Insulating critical equipment using improved methods and materials to protect them from lower temperatures.
• Insulating all piping, with the potential for standing water during normal operation, to prevent freezing.
• Designing and building permanent windbreaks or enclosures to protect pumps and other critical equipment.
• Exploring the use of wireless instrument line monitoring systems to monitor temperatures of critical equipment.

Other efforts to prepare and maintain critical systems and infrastructure across the grid in advance of colder temperatures included:

• Inspecting and testing equipment that can be impacted by extreme cold such as gas-filled circuit breakers.
• Ensuring the readiness of assets that provide electric service to critical gas infrastructure and other points of delivery that are vital to support generation reliability and resiliency.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.��

Stay Informed

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage. You can also report an outage online
• Visit “View Outages.”��
• Follow Entergy at or .
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, visit our��.

As we face the possibility of winter storms, we want to be sure you are prepared.

• Above all, stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the Entergy Storm Center website for planning tools that can help guide you through the decisions you need to make.
• As we focus resources on storm restoration, routine tasks, such as installation of new service, are likely to be delayed.��

We will keep our workers safe during the storm response.

• As the storm approaches, keeping our workers safe from worsening weather conditions could limit our ability to restore service.
• As the storm approaches, we will continue working to restore power. But we will keep our employees safe and sheltered should the storms present any danger to them.

You should stay safe as well. Several online resources are available to help you stay safe during severe winter weather.

• Hypothermia (abnormally low body temperature) and frostbite are both dangerous conditions that can happen when a person is exposed to extremely cold temperatures. .
• , especially safely heating and lighting your home, operating a generator safely, and ensuring the warmth of babies and older adults.
• – Information from AccuWeather.com on how to stay warm and reduce risk.
• – Dangers of winter weather, what to do if under a winter storm warning and how to stay safe when a winter storm threatens.

Southeast Arkansas

Arkansas County

As of 3:00 p.m. February 3, approximately 1,808 customers are without power in Stuttgart and surrounding areas.�� We have several crews working to restore power and will continue to work into the evening hours to restore power to all customers who can receive power.���� We will continue the assessment and restoration process as soon as it is safe for us to resume work Friday morning.

Phillips County

As of 3:00 p.m. February 3, approximately 3,027 customers are without power in Helena and surrounding areas.���� We have several crews working to restore power and will continue to work into the evening hours to restore power to all customers who can receive power.�� We will continue the assessment and restoration process as soon as it is safe for us to resume work Friday morning.

Jefferson County

As of 3:30 p.m. February 3, 2022, approximately 364 customers in the Pine Bluff area remain without power.�� Entergy crews are working to replace wire that is down in various locations, replace broken poles and damaged equipment.���� We expect to have most customers restored by 10:00 p.m. tonight.

Northeast Arkansas

Poinsett County

As of 4:00 p.m. February 3, all Entergy customers in Harrisburg and Trumann are without power, 3,867 customers in total.��

HARRISBURG: About 1 p.m. yesterday equipment in the substation that serves Harrisburg failed. Sometimes components fail without warning, and we respond as quickly as possible to repair or replace equipment. This was unrelated to the winter storm. With the storm came the galloping lines, which complicated power restoration. The primary problem was the failed component in the substation, it has been repaired and re-reenergized restoring customers service at 5:50 p.m. this afternoon.

TRUMANN: The substation that serves Trumann had a high-voltage transformer fail at 12:21 a.m. today. This was caused by galloping lines coming into contact with one another. Galloping lines continue to be a problem, but it is possible that the voltage irregularities caused by the galloping lines damaged the substation transformer. We are conducting tests on the transformer now. If tests indicated it can be re-energized, we will do so, probably late this afternoon. If the transformer is inoperable, it will be necessary to bring in a mobile transformer, and that will take longer. We’ll provide an estimate of how long that will take if the mobile transformer becomes necessary.

We understand that it’s very cold, and everyone would like to have their electricity back on. Please be assured we working to get all service restored as quickly as we safely can.��

STORM RESTORATION PROCESS

As the winter storm impacts Arkansas, we will deploy scouts to assess damage. Our scouts will work as quickly and safely as possible, in sometimes very dangerous conditions, as the storm moves across our service area. As damages are being assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. While our scouts gather more information on damages, our crews will simultaneously be restoring service where it is deemed safe to do so. We ask for your patience, and please know restoring your power safely and quickly is our top priority.

Additionally, please be aware the restoration process can be hampered by the large demand of instantaneous electrical demand from appliances (heating units, water heaters, etc.) when service is restored to your service, potentially overloading Entergy protective devices on the electrical system. To help mitigate this problem, Entergy encourages you to turn off any electrical heaters or electrical appliances that can easily be turned off or disconnected until power is restored.

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
• Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers’ safety guidelines.
• Turn off any electrical appliances that can easily be turned to the off position until power is restored.
• Check on seniors, who can be particularly susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage page on our website. Additional resources for your convenience:

• Download our app for your smartphone at entergy.com/app or visit to stay informed on our restoration progress.
• Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
• Follow us on Facebook and on Twitter @ EntergyARK.
• Follow updates in your local news media, like radio, television and newspapers.

At 9 a.m., 14,920 winter storm-related customer outages occurred, including:

We have a workforce of approximately 3,000 prepared to respond to the storm. Crews and damage assessment teams are staged close to home locations to respond quickly when conditions are safe.

• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration.

We remind customers that ice accumulating on trees and power lines can result in power outages. :

• Ice can increase the weight of branches by 30 times.
• At 1/8 inch of freezing rain accumulation, small limbs and lines become coated and can begin to cause outages by breaking limbs hanging over power lines.
• At 1/4 inch of freezing rain accumulation, the problem becomes worse. Younger evergreen trees will start to become so heavy that they may lean onto distribution lines, causing more outages.
• A 1/2″ accumulation on power lines can add 500 pounds of extra weight.

Customers are reminded to stay away from downed lines and, if using a portable generator, use it safely.

• Downed power lines could be energized and dangerous. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Also, be aware while outdoors. Ice can severely damage trees and power lines. Strong winds can add extra force to already weighted down tree branches and power lines, increasing the likelihood of power line failure.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Follow the manufacturer’s instructions that come with your generator. Locate the unit outdoors and away from doors, windows, and vents that could allow dangerous carbon monoxide gas to come indoors.
• Portable generators should never be connected directly to a home or building’s wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.

We ask customers to minimize energy usage as much as possible until the extreme cold weather passes.

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

Restoration Information

Our restoration workforce is restoring power for our customers where it is safe to do so. Road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities.

There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGE.

Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

The extreme cold temperatures for the service area are expected to bring periodic snow and ice throughout the week, which already has caused generation and transmission challenges for Entergy’s operating companies and its neighboring utilities.

These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when service is restored.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line were designed to handle.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances on to spread out the increase in power usage over a longer time.

Our preparations include ensuring the safety of our workers.

• Workers will begin restoration work when it is safe to do so.
• In some cases, we can restore service by re-setting breakers on the power lines and re-routing power around damaged facilities. We do this first, then move on to repairing what is broken.
• As we learn more about the damage, we develop a restoration plan to restore the greatest number customers safely in the shortest amount of time.

We are all keenly aware of the damage major winter storms have caused in recent years. We’ve learned from them and we’re ready for additional winter storms.

• Ice accumulating on trees and power lines can result in power outages.
• We have a plan of continuous preparation, training and action that we call Operation: Storm Ready.
• We’ve improved our operations based on more than 100 years of experience in previous storm responses, as well as annual storm drills.
• A first step of our action plan is to bring in extra personnel and make arrangements for their food, lodging, etc.��

Customers should be prepared, as well:

• Charge mobile devices and back-up batteries.
• Download the Entergy app to and sign up for text updates.
• Review guidance at .
• If you have medical equipment that requires electricity to properly function, take steps to secure an alternative source of electricity or make plans to move to an alternate location in the event of a power disruption.
• Have an emergency kit including flashlights, medicine, first aid, water and food.

Here is what our customers can expect from us in responding to this storm:

• We will assemble and organize the workforce we need to restore service safely and quickly to all customers.
• We will keep you informed about our restoration progress using the channels listed below.
• After the storm, it could take up to three days to complete damage assessment before we will know how long it will take to restore everyone’s power.
• While we are assessing damage, we will begin restoring service where it is safe to do so.

Facing a winter storm is very challenging. It could take several days after the storm is over before we restore power to most of our customers.

• We use weather forecasts and computer models based on knowledge from past storms to predict an estimated number of customers without power and the number of days needed to restore power.
• We can restore power faster in areas with less damage. Harder-hit areas take longer.
• We will know more after the storm passes and we are able to fully assess damages.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.��

Entergy Began Prep Months Ago

Entergy continually reviews its data and processes and has identified ways to be more prepared for prolonged freezes.

Our power plants have customized plans to support fleetwide winter preparedness efforts, including:

• Insulating critical equipment using improved methods and materials to protect them from lower temperatures.
• Insulating all piping, with the potential for standing water during normal operation, to prevent freezing.
• Designing and building permanent windbreaks or enclosures to protect pumps and other critical equipment.
• Exploring the use of wireless instrument line monitoring systems to monitor temperatures of critical equipment.

Other efforts to prepare and maintain critical systems and infrastructure across the grid in advance of colder temperatures included:

• Inspecting and testing equipment that can be impacted by extreme cold such as gas-filled circuit breakers.
• Ensuring the readiness of assets that provide electric service to critical gas infrastructure and other points of delivery that are vital to support generation reliability and resiliency.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.��

Stay Informed

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage. You can also report an outage online
• Visit “View Outages.”��
• Follow Entergy at or .
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, visit our��.

As we face the possibility of winter storms, we want to be sure you are prepared.

• Above all, stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the Entergy Storm Center website for planning tools that can help guide you through the decisions you need to make.
• As we focus resources on storm restoration, routine tasks, such as installation of new service, are likely to be delayed.��

Here are some other ways you can prepare for the storms:

Decide to stay or go well before a storm strikes. If you choose to stay, you should be prepared to be without power several days.

A kit of basic emergency supplies and a first aid kit are smart ways you can prepare for severe weather.

A little advance preparation before a storm hits is helpful in surviving a power outage. Consider keeping on hand:

• Flashlights and batteries.
• A battery-powered radio to keep informed of the status of the outage.
• A battery-powered lantern to illuminate larger spaces.
• Battery-operated cell phone chargers.
• Matches and candles.
• Canned foods and bottled water.
• Camping gear, such as portable lanterns, cook stoves and warm sleeping bags.
• Extra batteries in a variety of cell sizes for extended power outages, along with batteries for critical-care devices.

We will keep our workers safe during the storm response.

• As the storm approaches, keeping our workers safe from worsening weather conditions could limit our ability to restore service.
• As the storm approaches, we will continue working to restore power. But we will keep our employees safe and sheltered should the storms present any danger to them.

You should stay safe as well. Several online resources are available to help you stay safe during severe winter weather.

• Hypothermia (abnormally low body temperature) and frostbite are both dangerous conditions that can happen when a person is exposed to extremely cold temperatures. .
• , especially safely heating and lighting your home, operating a generator safely, and ensuring the warmth of babies and older adults.
• – Information from AccuWeather.com on how to stay warm and reduce risk.
• – Dangers of winter weather, what to do if under a winter storm warning and how to stay safe when a winter storm threatens.

STORM RESTORATION PROCESS

As the winter storm impacts Arkansas, we will deploy scouts to assess damage. Our scouts will work as quickly and safely as possible, in sometimes very dangerous conditions, as the storm moves across our service area. As damages are being assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. While our scouts gather more information on damages, our crews will simultaneously be restoring service where it is deemed safe to do so. We ask for your patience, and please know restoring your power safely and quickly is our top priority.

Additionally, please be aware the restoration process can be hampered by the large demand of instantaneous electrical demand from appliances (heating units, water heaters, etc.) when service is restored to your service, potentially overloading Entergy protective devices on the electrical system. To help mitigate this problem, Entergy encourages you to turn off any electrical heaters or electrical appliances that can easily be turned off or disconnected until power is restored.

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
• Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers’ safety guidelines.
• Turn off any electrical appliances that can easily be turned to the off position until power is restored.
• Check on seniors, who can be particularly susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s��View Outage��page on our website. Additional resources for your convenience:

• Download our app for your smartphone at entergy.com/app or visit����to stay informed on our restoration progress.
• Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
• Follow us on Facebook and on Twitter @ EntergyARK.

Follow updates in your local news media, like radio, television and newspapers.

LITTLE ROCK, Ark. – As Winter Storm Landon rapidly closes in on the state, Entergy Arkansas encourages customers to prepare for outages due to freezing rain and ice accumulation likely to affect the service area.

Roughly 3,000 personnel – including transmission and distribution line workers, drone and helicopter operators and scouts, vegetation crews, emergency operations, safety and logistics managers – are placed at strategic locations across the state and ready to begin assessments, repairs and restorations as soon as it’s safe to do so.

“Predicting outages due to winter storms can be challenging, but we know ice brings about a different set of challenges for our crews working to restore power,” said Ventrell Thompson, acting vice president of Entergy Arkansas Customer Service. “It can make roads and walkways treacherous, impact access to our transmission and distribution lines, and generally cause greater damage to the power system as ice accumulates.

“This makes restoration more difficult and time-consuming, so we ask for your patience. In the more heavily impacted areas, customers may experience service interruptions for days, but please know that Entergy Arkansas is working to keep the power on and restore outages as safely and as quickly as possible.”

Freezing rain and ice is particularly harmful to electrical lines and tree limbs, with various effects based on the amount that accumulates.

One-eighth inch of freezing rain coating tree limbs and lines can begin to cause outages by breaking limbs hanging over power lines.

At one-quarter inch of freezing rain accumulation, the problem becomes worse. Younger evergreen trees will start to become heavy and lean into the distribution lines, causing more outages.

One-half inch accumulation of ice can add 500 pounds to power lines or tree limbs, which can snap and fall onto people and property.

COLD WEATHER RESTORATION

Entergy Arkansas uses a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse. This is standard practice for electric providers.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when service is restored.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line were designed to handle.
• Customers without power can help by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances on to spread out the increase in power usage over a longer time.

Stay Informed in Several Ways

An important part of weathering a severe storm includes staying informed before, during and after an event. To stay current on our preparations and restoration efforts:

• Download the Entergy app¬†. Customers can use the app to report outages or check on the status of power at their home or business.
• Sign up for¬† about storm and restoration efforts by texting REG to 36778.
• Follow Entergy Arkansas on social media, as it plays an important role in keeping customers informed. Search for @EntergyArk on Facebook and Twitter.
• �ճ��¬† website¬†has storm safety, preparation and restoration information that is updated throughout the day.

Stay Away from Downed Lines

Customers are encouraged stay away from downed lines. If you see downed or low-hanging lines, call 1-800-9OUTAGE to report them.

ABOUT ENTERGY ARKANSAS

Entergy Arkansas provides electricity to approximately 722,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ���, an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy delivers electricity to three million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $10 billion and approximately 12,500 employees.

-30-

CUTLINE

Daniel Cushing, a journeyman line worker, moves materials at the West Markham Service Center to stock crews with necessary equipment and resources in preparation for Winter Storm Landon.

If your power goes out overnight, the outage map will not give an estimated restoration time, because we won’t be able to give an accurate estimate until the storm passes, and we can safely scout the area to assess damage. With ice and dangerous travel conditions, this can be a slow and difficult process.

This storm could be a multi-day restoration effort, but Entergy Arkansas has about 3,000 people working to restore your power as quickly and as safely as possible.

Please be mindful that the winter storm will create dangerous conditions that will bring snow and ice that puts excess weight on trees and power lines. Always be on the lookout for falling trees and downed power lines. If you see a line down, stay away and report it to 1-800-ENTERGY.

Harrisburg

Harrisburg experienced an outage around 1 p.m. today that has left about 1,500 customers in the dark because of an outage on a major transmission line. Crews are working to determine the cause so they can make repairs.

Even though Harrisburg may not have had bad weather at the time of the outage, transmission lines serve large areas, and the fault could have been caused by a problem several miles away.

Our crews have already patrolled about 20 of the 30 line-miles related to the transmission outage in Harrisburg, but nightfall is inhibiting our ability to inspect the line. We’ll begin scouting those last 10 miles at first light. It takes time to cover that much ground.

Overnight weather and road conditions may make it more difficult. Rest assured we’ll begin making repairs and provide an estimated restoration time as soon as possible.��

��