If you are still without power, you should check for damage to the electrical equipment attached to your home or business.�� If your electric meter or the wiring is damaged, contact an electrician to make repairs.�� If your electric equipment appears undamaged, call 1-800-9OUTAGE, 1-800-968-8243.��

Another wave of severe weather caused additional outages on Sunday, April 19, primarily affecting customers from I-20 to the southern part of our service territory. At peak, 4,905 customers were without power. We expect to restore power to all customers affected by this storm by end of the day today. Customers can visit the��Entergy Storm Center��website and our�� tool to check estimated restoration times for their area.

We understand this has been a very difficult and trying week for our customers who lost power. Many of you are working from home because of the coronavirus pandemic. Some of you lost food you could ill-afford to replace. Some are elderly or have elderly parents who are especially dependent on electricity. We understand. By the time we close the books on this one, the 3,308 workers in the field will have replaced 1,375 broken poles, along with all the electrical components that go with them, and re-strung hundreds of miles of wire, all while social distancing to avoid contracting and spreading the coronavirus.

This was the worst storm damage we’ve dealt with in 20 years, and we hope it’s another 20 years before one of that magnitude happens again. But we want you to know that if another storm hits our state today (as called for in the forecast, unfortunately), tomorrow or next month, we’re ready for it. We always hope for the best, but we plan for the worst.

Thank you again for your understanding and support, and thank you for being an Entergy Arkansas customer.

��

Laura Landreaux

Entergy Arkansas President and CEO

Nearly all customers that can accept electrical service safely have been restored; however, crews continue to work isolated especially difficult cases. If you are still without power, please call 1-800-9OUTAGE to ensure we are aware. If the service line to your home or business is damaged, you may have damage to your meter base. If so, you may be required to have an electrician make repairs before Entergy Arkansas can safely reconnect service. Once repairs are made, call 1-800-ENTERGY for a reconnection.

With the potential for more severe weather moving into the state starting Sunday afternoon and into Monday morning, be prepared if you should lose power.�� Review your storm preparedness plan and remember to charge your mobile devices.�� Our dedicated employees stand ready to restore your power again quickly and safely.

Thank you for your patience as our team worked to restore power.��And thank you for being a valued Entergy Arkansas customer.

Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 4:00 p.m. April 18, 93 percent of the 6,500 customers impacted by the storm have been restored. Approximately 501 customers remain without power in the northern area of Stuttgart. All customers who can safely take power are expected to be restored tonight by 10:00 p.m., April 18, with the possibility of some isolated customers carrying into tomorrow morning.

Dewitt Area

As of 4:00 p.m. April 18, approximately 279 customers remain without power down from a peak of 1,575. All customers who can safely take power are expected to be restored tonight by 10:00 p.m., April 18, with the possibility of some isolated customers carrying into tomorrow morning.

Bradley County

Hermitage & Jersey

As of 4:00 p.m. April 18, 85 percent of the 701 customers impacted by the storm have been restored. Approximately 126 customers remain without power in the Hermitage area. All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Cleveland

Kingsland Area

As of 4:00 p.m. April 18, 75 percent of the 452 customers impacted by the storm have been restored. Approximately 126 customers remain without power in the Kingsland area. All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Dallas County

Fordyce & New Edinburg Area

As of 4:00 p.m. April 18, 62 percent of the 2752 customers impacted by the storm have been restored. Approximately 1061 customers remain without power in the Fordyce and New Edinburg areas. All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Drew County

Wilmar Area

As of 4:00 p.m. April 18, there are approximately 356 customers without power in the Wilmar service area.�� Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment.�� All customers who can safely take power are expected to be restored by by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Jefferson County

Altheimer Area

As of 4:00 p.m. April 18, 45 percent of the 657 customers impacted by the storm have been restored. Approximately 296 customers remain without power.�� All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Pine Bluff Area

As of 4:00 p.m. April 18, 94 percent of the 24,459 customers impacted by the storm have been restored. Approximately 1,553 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 25 broken poles, 49 spans of wire on the ground, 10 damaged transformers, and 9 damaged pieces of equipment remaining to be repaired in the area. We currently have a total of 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

South Arkansas

Calhoun County

Thornton Area

As of 4:00 p.m. April 18, there are approximately 304 customers without power in the Thornton service area.�� Crews are working to make repairs to 3 broken poles, 9 spans of downed wire, and 11 additional pieces of damaged equipment.�� All customers who can safely take power are expected to be restored by by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Ouachita County

Bearden Area

As of 4:00 p.m. April 18, 50 percent of the 628 customers impacted by the storm have been restored. Approximately 314 customers remain without power in the Bearden area.�� All customers who can safely take power are expected to be restored by 10:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

East Arkansas

Phillips County

As of 4:00 p.m. April 18, over 90 percent of the 4,800 customers impacted by the storm have been restored. Approximately 465 customers remain without power in the Helena area. Over 37 broken poles, 45 spans of downed wire, and 23 pieces of damaged equipment remain to be repaired. Approximately 215 workers are engaged to clear fallen trees and restore power in the area. Power was restored today to many locations and neighborhoods including Franklin Street, Beech Street, Poplar Street, and Mimosa Street. Restoration work continues throughout the city including locations and neighborhoods on Cooke Street, Kentucky Street, McDonough Street, West Street, and Meadowbrook.�� All customers who can safely take power are expected to be restored by 11:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

As of 4:00 p.m. April 18, over 95 percent of the 1,800 customers impacted by the storm have been restored. Approximately 75 customers remain without power in southern Phillips county. Approximately 10 broken poles, 15 spans of downed wire, and 7 pieces of damaged equipment remain to be repaired. Over 50 workers are engaged to clear fallen trees and restore power in the area. Power was restored this morning to locations around Martin Luther King Drive and Phillips County Road 438 in the Lake View area, and along Highway 44 south of Mellwood. Continued restoration work includes locations and neighborhoods on Phillips County Road 433 west of Wabash. All customers who can safely take power are expected to be restored by 11:00 tonight, with the possibility of some isolated customers carrying into tomorrow morning.

��

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

��

We at Entergy realize you have been greatly impacted during this difficult time.

��

Please refer to the outage map for your specific location.

Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

��

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 8:00 a.m. April 18, approximately 1,523 customers remain without power, down from a peak of 6,500. Additional resources have been mobilized to assist with the restoration. Due to the significant damage sustained at our Stuttgart north substation, the restoration efforts have been prolonged.�� All customers who can safely take power are expected to be restored by 10:00 tonight.

Dewitt Area

As of 8:00 a.m. April 18, approximately 323 customers remain without power down from a peak of 1,575.�� Due to the significant damage sustained to our equipment the restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 tonight.

Bradley County

Warren

As of 8:00 a.m. April 18, there are 70 customers without power in the Warren service area. This is down from an initial customer outage count of 3142. The remaining damage includes 9 broken poles, 20 locations with downed wire, and 17 locations with other damaged equipment. All customers who can safely take power are expected to be restored by10:00 tonight.

Hermitage & Jersey

As of 8:00 a.m. April 18, there are 701 customers without power in the Hermitage and Jersey service areas. Crews are in the area making repairs to the remaining damage including 2 broken poles, over 12 locations with downed wire, and 9 other locations with significant equipment damage.�� All customers who can safely take power are expected to be restored by 10:00 tonight.

Cleveland County

Kingsland Area

As of 8:00 a.m. April 17, there are 131 customers without power in the Kingsland service area. Crews are in the area making repairs to the remaining damage including 7 broken utility poles and 32 locations with downed wire. All customers who can safely take power are expected to be restored by 10:00 tonight.

Dallas County

Fordyce & New Edinburg Area

As of 8:00 a.m. April 18, there are 1133 customers without power in the Fordyce and New Edinburg service areas. This is down from an initial customer outage count of 2750. Crews are working to make repairs on 4 broken poles, 17 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 10:00 tonight.

Drew County

Monticello Area

As of 8:00 a.m. April 18, there are approximately 1,130 customers without power in the Monticello service area. This is down from an initial customer outage count of 4,350. Crews are working to make repairs to 14 broken poles, 29 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas where damage to our equipment remain. All customers who can safely take power are expected to be restored by 10:00 tonight..

Wilmar Area

As of 8:00 a.m. April 18, there are approximately 356 customers without power in the Wilmar service area.�� Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 10:00 tonight..

Jefferson County

Altheimer Area

As of 8:00 a.m. April 18, approximately 520 customers remain without power. All customers who can safely take power are expected to be restored by 10:00 tonight..

Pine Bluff Area

As of 8:00 a.m. April 18, approximately 2,706 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 37 broken poles, 70 spans of wire on the ground, 17 damaged transformers, and 16 damaged pieces of equipment remaining to be repaired in the area. We currently have a total of 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. Crews will be working in areas on Old Warren Road and on Hwy 79 today. All customers who can safely take power are expected to be restored by 10:00 tonight.

South Arkansas

Calhoun County

Thornton Area

As of 8:00 a.m. April 18, 322 customers remain without power in the Thornton service area. Crews are working to repair 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations. We expect to have all customers who can safely take power to be restored by 10:00 tonight.

Ouachita County

Bearden Area

As of 8:00 a.m. April 18, there are approximately 326 customers remaining without power in the Bearden area. Crews are working to repair 12 broken poles, 18 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 10:00 tonight.

East Arkansas

Phillips County

Helena & West Helena Area

The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 8:00 a.m. April 18, approximately 560 remain without power. Over 37 broken poles, 45 spans of downed wire, and 23 pieces of damaged equipment remain to be repaired. Approximately 165 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Our work plan for today includes locations and neighborhoods on Franklin Street, Beech Street, Poplar Street, Mimosa Street, Cooke Street, Kentucky Street, McDonough Street, West Street, and Meadowbrook. All customers who can safely take power are expected to be restored by 11:00 tonight.

Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 8:00 a.m. April 18, approximately 110 customers remain without power. Over 25 broken poles, 40 spans of downed wire, and 10 pieces of damaged equipment remain to be repaired. Approximately 100 workers are engaged to clear fallen trees and restore power in the area. Our work plan for today includes locations and neighborhoods on Phillips County Road 433 west of Wabash, Martin Luther King Drive, Phillips County Road 438 in Lake View, and Highway 44 south of Mellwood. All customers who can safely take power are expected to be restored by 11:00 tonight.

��

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

��

We at Entergy realize you have been greatly impacted during this difficult time.

��

Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

��

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 8:00 p.m. April 17, approximately 1,918 customers remain without power down from a peak of 6,500. Additional resources have been mobilized to assist with the restoration. Due to the significant damage sustained at our Stuttgart north substation the restoration efforts have been prolonged.�� All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Dewitt Area

As of 8:00 p.m. April 17, approximately 1,305 customers remain without power down from a peak of 1,575.�� Due to the significant damage sustained to our equipment the restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Slovak Area

The Slovak area is served out of our Stuttgart North substation. Due to the significant damage to our equipment, restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Bradley County

Warren

As of 8:00 p.m. April 17, there are 2635 customers without power in the Warren service area. This is down from an initial customer outage count of 3142. The remaining damage includes 9 broken poles, 15 locations with downed wire, and 17 locations with other damaged equipment. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Hermitage

As of 8:00 p.m. April 17, there are 701 customers without power in the Hermitage service area. The remaining damage to the Hermitage area includes several broken poles, over 12 locations with downed wire, and 9 other locations with significant damage.�� Crews are in the area making repairs.�� All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Cleveland

Kingsland Area

As of 8:00 p.m. April 17, there are 452 customers without power in the Kingsland service area. Damage in the area includes 7 broken utility poles and 32 locations with downed wire. Crews are in the area making repairs. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Dallas County

Fordyce & New Edinburg Area

As of 8:00 p.m. April 17, there are 2,635 customers without power in the Fordyce and New Edinburg service areas. Crews are working to make repairs on 13 broken poles, 11 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Drew County

Monticello Area

As of 8:00 p.m. April 17, there are approximately 2,077 customers without power in the Monticello service area. This is down from an initial customer outage count of 4,350. Crews are working to make repairs to 28 broken poles, 43 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas where damage to our equipment remain. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Wilmar Area

As of 8:00 p.m. April 17, there are approximately 2,356 customers without power in the Wilmar service area.�� Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment.�� All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Jefferson County

Altheimer Area

As of 8:00 p.m. April 17, approximately 644 customers remain without power. Due to the significant damage to our equipment, restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Pine Bluff Area

As of 8:00 p.m. April 17, approximately 4,570 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 68 broken poles, 150 spans of wire on the ground, 27 damaged transformers, and 26 damaged pieces of equipment remaining to be repaired in the area. Approximately 200 additional workers arrived in the area yesterday bringing the total to 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

South Arkansas

Calhoun County

Thornton Area

As of 8:00 p.m. April 17, 322 customers remain without power in the Thornton service area. Our damage assessment teams have identified 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations remaining to be repaired. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Saturday, April 18.

��

Ouachita County

Bearden Area

As of 8:00 p.m. April 17, there are approximately 267 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 12 broken poles, 18 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Saturday, April 18.

��

Stephens Area

Approximately 64 customers are still without power as of 8:00 p.m. in the Stephens area. We will continue power restoration efforts on Columbia Rd. and throughout neighborhoods in Stephens. Approximately 35 crew members are working to restore power in this area using special off-road equipment to repair damaged equipment in areas that are difficult to access. Entergy crews are also working near the intersection of Columbia Rd. 111 and Columbia Rd. 64, Columbia Rd. 469, Columbia Rd. 60, Ouachita 102, and Ouachita 117. Damaged equipment still needing repairs includes 4 broken poles, 9 spans of wire down, and several trees and tree limbs down on equipment. All customer who can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.

��

Southwest Arkansas

Clark County

Arkadelphia & Gurdon Area

As of 8:00 p.m. today, 66 customers remain without power in the Arkadelphia area, down from initial customer outages of 5,326 customers. In the Gurdon area 343 customers remain out of power, down from initial outages of 4,446 customers. Entergy has 130 workers in the area assisting with restoration efforts on the remaining 9 broken poles and 28 spans of wire on the ground. Entergy Crews will be working today in and around Arkadelphia, Gurdon, Prescott, Dalark, Sparkman, Antoine, Delight, Reader, Bluff City, Prescott, Curtis and Bismarck. All customers who can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.

��

Grant County

Sheridan Area

As of 8:00 p.m. April 17, approximately 136 customers are without power in the Sheridan area. Restoration efforts continue for 3 broken poles, 22 spans of wire on the ground, 1 damaged transformer, and 1 damaged piece of equipment requiring repair. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

Hot Spring County

Malvern Area

As of 8:00 p.m. approximately 70 customers remain without power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 lineman and support staff are working to repair damaged equipment in the Malvern area. Entergy Crews are working around Malvern along Mt. Zion Road and Ridge Road. All customers who can safely take power are expected to receive power by 10:00 a.m. Saturday, April 18.

��

East Arkansas

Phillips County

Helena & West Helena Area

The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 8:00 p.m. April 17, approximately 578 remain without power. Over 40 broken poles, 50 spans of downed wire, and 25 pieces of damaged equipment remain to be repaired. Approximately 165 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Restoration efforts continue throughout the city including locations and neighborhoods on Franklin Street, Beech Street, Poplar Street, Mimosa Street, Cooke Street, Kentucky Street, West Street, and Meadowbrook. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

��

Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 8:00 p.m. April 17, approximately 174 remain without power. Over 35 broken poles, 55 spans of downed wire, and 12 pieces of damaged equipment remain to be repaired. Approximately 100 workers are engaged to clear fallen trees and restore power in the area. Restoration efforts continue throughout the area including locations and neighborhoods on Phillips County Road 352 north of Lake View, Woodland Street and Martin Luther King Drive in Lake View, Phillips County Road 433 west of Wabash, and Phillips County Road 433 west of Mellwood. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

��

��

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

��

We at Entergy realize you have been greatly impacted during this difficult time.

��

Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 9:00 a.m. April 17, approximately 2,478 customers remain without power, down from a peak of 6,500. Additional resources have been mobilized to assist with the restoration. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Dewitt Area

As of 9:00 a.m. April 17, approximately 734 customers remain without power down from a peak of 1,575. Critical services such as police departments and 911 services will be focused this morning. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Bradley County

Warren

As of 9:00 a.m. April 17, there are 3,142 customers without power in the Warren service area. The remaining damage includes 9 broken poles, 15 locations with downed wire, and 17 locations with other damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Hermitage

As of 9:00 a.m. April 17, there are 701 customers without power in the Hermitage service area. The remaining damage includes several broken poles, and over 12 locations with downed wire.�� Crews will be making repairs to the areas with damages.�� All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Cleveland

Rison Area

As of 9:00 a.m. on April 17, there are 213 customers without power in the Rison service area. Crews are in Rison making repairs to damaged equipment including 9 locations with downed wire. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Kingsland Area

As of 9:00 a.m. April 17, there are 452 customers without power in the Kingsland service area. Damage in the area includes 7 broken utility poles and 32 locations with downed wire. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Dallas County

Fordyce & New Edinburg Area

As of 9:00 a.m. April 17, there are 2,659 customers without power in the Fordyce and New Edinburg service areas. Crews are working to make repairs on 43 broken poles, 143 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Drew County

Monticello Area

As of 9:00 a.m. April 17, there are approximately 1070 customers without power in the Monticello service area.�� Crews are working to make repairs to 28 broken poles, 43 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas where damage to our Entergy facilities remain. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Wilmar Area

As of 9:00 a.m. April 17, there are approximately 2,356 customers without power in the Wilmar service area.�� Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment.�� All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

Jefferson County

Altheimer Area

As of 9:00 a.m. April 17, approximately 644 customers remain without power. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.��

Pine Bluff Area

As of 9:00 a.m. April 17, approximately 9,439 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 119 broken poles, 275 spans of wire on the ground, 38 damaged transformers, and 66 damaged pieces of equipment remaining to be repaired in the area. Approximately 200 additional workers arrived in the area yesterday bringing the total to 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

South Arkansas

Calhoun County

Thornton Area

As of 9:00 a.m. April 17, 322 customers remain without power in the Thornton service area. Our damage assessment teams have identified 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations remaining to be repaired. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.

Ouachita County

Bearden Area

As of 9:00 a.m. April 17, there are approximately 621 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 12 broken poles, 18 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.

Stephens Area

Approximately 210 customers are still without power as of 9:00 a.m. in the Stephens area. We will continue power restoration efforts on Columbia Rd., and throughout neighborhoods in Stephens. Today, 35 crew members are committed to restoration efforts in the area, and additional off-road equipment has been brought in to work difficult to access areas. Entergy crews are working near the intersection of Columbia Rd. 111 & Columbia Rd. 64, Columbia Rd. 469, Columbia Rd. 60, Ouachita 102, and Ouachita 117. Damage remaining includes 6 broken poles, 16 spans of wire down, and several trees and tree limbs down on equipment. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Friday, April 17. We will continue to update individual restoration times. Please be on the lookout for those updates.

Southwest Arkansas

Clark County

Arkadelphia & Gurdon Area

As of 9:00 a.m. April 17, approximately 457 customers are without power in Arkadelphia and Gurdon area. Entergy has 130 workers in the area assisting with restoration efforts on the remaining 9 broken poles and 28 spans of wire on the ground. Entergy Crews will be working today in and around Arkadelphia, Gurdon, Prescott, Okolona, Dalark, Sparkman, Antoine, Delight, Whelen Springs, Reader, Bluff City, Prescott, Emmet, and Laneburg. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 17.

Grant County

Sheridan Area

As of 9:00 a.m. April 17, approximately 303 customers are without power in the Sheridan area. Restoration efforts continue for 10 broken poles, 51 spans of wire on the ground, 3 damaged transformer, and 10 damaged pieces of equipment requiring repair. Crews are working in areas on Grant County Road 58 and Grant County Road 56. All customers that can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.

Hot Spring County

Malvern Area

As of 9:00 a.m. there are 659 customers out of power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 linemen and support staff are working on restoration efforts in the Malvern area.�� An additional 30 crews have entered the area this morning to help with repairs. Crews will be working in the Friendship area along Antioch Road, Glen Rose Area, Donaldson Area along Ridge Road, and Big Creek Community along Sulphur Springs Road. Entergy has 59 broken poles, 76 spans of wire on the ground, and 13 damaged equipment locations in the area remaining to be repaired. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 17.

East Arkansas

Phillips County

Helena & West Helena Area

The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 9:00 a.m. April 17, approximately 1,095 remain without power. Over 65 broken poles, 82 spans of downed wire, and 35 pieces of damaged equipment remain to be repaired. Approximately 165 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Our work plan for today includes locations and neighborhoods on Franklin Street, Beech Street, Poplar Street, Mimosa Street, Cooke Street, Kentucky Street, West Street, and Meadowbrook. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

Lake View, Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 9:00 a.m. April 17, approximately 370 remain without power. Over 52 broken poles, 73 spans of downed wire, and 20 pieces of damaged equipment remain to be repaired. Approximately 100 workers are engaged to clear fallen trees and restore power in the area. Our work plan for today includes locations and neighborhoods on Phillips County Road 352 north of Lake View, Woodland Street and Martin Luther King Drive in Lake View, Phillips County Road 433 west of Wabash, and Phillips County Road 433 west of Mellwood. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

��

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

��

We at Entergy realize you have been greatly impacted during this difficult time.

��

“Restoration for many remaining customers we had hoped to be back on by now has proven more challenging due to access issues for our equipment in hard to reach or flooded areas,” said Entergy Arkansas President and CEO Laura Landreaux. “Crews are working hard to bring back power as quickly as they can safely can. Our linemen want customers to know how grateful they are for the well wishes, generosity and support for their safety as they manage through storm damage of historical proportions while also dealing with the challenges created by the COVID-19 pandemic.”��

More than 3,300 Entergy employees, contractors and linemen borrowed from other utility companies are working to rebuild the electrical system, which includes replacing 1,375 broken poles, more than 2,000 spans of wire and all the related electrical components. As other areas of our territory are restored, we move workers into areas yet to be restored to assist restoration crews there. ��

Customers can get updates on our restoration progress by visiting and the View Outages map. Other information, such as Entergy Arkansas’ response to COVID-19 and other valuable resources can be found on the Entergy website.

In some cases, customers may need to make repairs to customer-owned equipment – the meter base – where electricity enters the structure. If damaged, then repaired, customers may be required to obtain inspections before we are able to safely restore power to these locations. The inspection requirement varies location to location. ��

The public is asked to keep their distance from utility workers at job sites. Work zones can be dangerous locations, and interruptions will slow workers’ progress. This is especially true regarding social distancing and other aspects of the response to COVID-19.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

��

-30-

Twitter: @EntergyARK

Facebook.com/EntergyARK

A large line of severe thunderstorms with straight-line winds passed through Arkansas late Sunday evening April 12 causing more than 128,000 customer outages across the state. The heaviest area of impact is south of Interstate I-40. Additional resources have been mobilized to assist with the restoration. Restoration may be slower than normal due to COVID-19 social distancing requirements. Repairs are underway. The estimated restoration times below are for the general areas identified.�� Please refer to the outage map for your specific location.

Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

��

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 7:00 p.m. Thursday, April 16, approximately 2,741 customers remain without power, down from a peak of 6,500. Due to the major damage to the electrical system in the northern part of Stuttgart, restoration efforts are expected to be prolonged. Additional resources have been mobilized to assist with the restoration. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Dewitt Area

As of 7:00 p.m. Thursday, April 16, approximately 1,574 customers remain without power. Crews will continue working this evening repairing damaged equipment. The Dewitt Hospital was restored to service today.�� All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.��

��

Bradley County

Warren & Hermitage

As of 7:00 p.m. April 16, there are 3,843 customers without power in the Warren and Hermitage service areas. The remaining damage includes 9 broken poles, 33 locations with downed wire, and 22 locations with other damaged equipment. Our work plan for the remainder of the evening is to continue making repairs to the West Pine Street area, along HWY 278 W, and continue tree removal in several areas within the Warren city limits. Approximately 60 additional field workers arrived in the area today and are assisting with restoration efforts. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Cleveland

Rison Area

As of 7:00 p.m. on April 16, there are 670 customers without power in the Rison service area. Damage in the area includes 11 broken utility poles and 38 locations with downed wire. Crews are in the Rison area and are making repairs to damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Kingsland Area

As of 7:00 p.m. on April 16, there are 452 customers without power in the Kingsland service area. Damage in the area includes 7 broken utility poles and 32 locations with downed wire. Entergy is working hard to restore service to all customers who can safely take power by 6:00 p.m. Friday, April 17.

��

Dallas County

Fordyce & New Edinburg Area

As of 7:00 p.m. April 16, there are 2,750 customers without power in the Fordyce and New Edinburg service areas. Our storm damage assessment has identified 43 broken poles, 159 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Drew County

Monticello & Wilmar Area

As of 7:00 p.m. April 16, there are approximately 2,356 customers without power in the Monticello and Wilmar service areas.�� Crews are working to make repairs to 53 broken poles, 127 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas east of Main Street and along the Hwy 425 South corridor. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Jefferson County

Altheimer Area

As of 7:00 p.m. April 16, approximately 644 customers remain without power. Crews are in the area repairing equipment that was damaged due to the storm. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.��

��

Pine Bluff Area

As of 7:00 p.m., April 16, approximately 8,168 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 119 broken poles, 275 spans of wire on the ground, 38 damaged transformers, and 66 damaged pieces of equipment remaining to be repaired in the area. Approximately 200 additional workers arrived in the area today bringing the total to 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.

��

South Arkansas

Calhoun County

Thornton Area

As of 7:00 p.m. April 16, 322 customers remain without power in the Thornton service area. Our damage assessment teams have identified 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations remaining to be repaired. Entergy is working hard to restore service to the Thornton area as soon as possible. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.

��

Ouachita County

Bearden Area

As of 7:00 p.m. April 16, there are approximately 621 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 10 broken poles, 12 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.

��

Camden Area

As of 7:00 p.m. April 16, power has been restored to approximately 6,500 customers in Camden. Currently, 283 customers remain without power. Damage in the remaining area includes 13 broken poles, 28 spans of downed wire, and 10 other pieces of damaged equipment. Crews are in the Arkansas Ave., Harding Ave., Apple St., Palisade Dr., Forrest View Dr., and Omega St. areas. Special equipment is required to access Harding Ave. 60 additional linemen are allocated between Camden, El Dorado, Chidester, & Smackover. The majority of customers who can safely take power are expected to be restored by 9:00 p.m. April 16.�� Customers with isolated outages are expected to be restored by 10:00 p.m. Friday, April 17. We will continue to update individual restoration times. Please be on the lookout for those updates.

��

Chidester Area

As of 7:00 p.m. today, power has been restored to over 250 customers in the Chidester area. Approximately 136 customers remain without power. Crews are working along Hwy 22 just north of Chidester, Hwy 57 to the southwest of Chidester, & Hwy 24 to the west of Chidester around White Oak Lake. Damage includes 2 broken poles and 4 spans of downed wire. We expect to have all remaining customers who can safely take power restored by 9:00 p.m. April 16.

��

Stephens & Waldo Area

Approximately 460 customers are still without power as of 7:00 p.m. in the Stephens and Waldo areas. We will continue power restoration efforts on Columbia Rd. and throughout Stephens. 35 crew members are committed to restoration efforts in Stephens, and additional off-road equipment has been needed to access many affected areas. Entergy crews are working throughout Waldo with concentrated efforts on Dogwood Rd, Olive Rd, Hwy 371 North, and East McKissack Rd today. Damage remaining includes 2 broken poles, 16 spans of wire down, and several trees and tree limbs down on equipment. We expect most customers who can safely take power to be restored by 9:00 p.m. on April 16. Customers with isolated outages are expected to be restored by 10:00 p.m. Friday, April 17. We will continue to update individual restoration times. Please be on the lookout for those updates.

��

Southwest Arkansas

Clark County

Arkadelphia & Gurdon Area

As of 6:00 p.m. April 16, approximately 340 customers are without power in Arkadelphia and Gurdon. Entergy has 130 workers in the area assisting with restoration efforts on the remaining 9 broken poles and 28 spans of wire on the ground. Today, Entergy crews restored power to Anthony Timberland in Bernie, and Georgia Pacific Mill in Gurdon, Okolona, Whelen Springs, and Antoine. Entergy Crews will also be throughout other areas in and around Whelen Springs, Reader, Bluff City, Prescott, Delight, Curtis, Bismarck, and Sparkman. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 16.

��

Nevada County

Prescott & Bluff City

As of 6:00 p.m. approximately 208 customers remain without power in the Nevada County area, down from initial customer outage of 1,300 customers. Entergy crews will be working on restoration efforts in Bluff City, Prescott and throughout other neighborhoods within the county. Service to all customers who can safely take power are expected to be restored by 9:00 p.m. Thursday, April 16.

��

Grant County

Sheridan Area

As of 6:00 p.m. April 16, approximately 358 customers are without power in the Sheridan area. Restoration efforts continue for 10 broken poles, 51 spans of wire on the ground, 3 damaged transformer, and 10 damaged pieces of equipment requiring repair. Crews are working in areas on Turkey Creek Rd and Grant County Road 58. All customers that can safely take power are expected to be restored by 9:00 p.m. Thursday, April 16.

��

Hot Spring County

Malvern Area

As of 6:00 p.m. there are 691 customers out of power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 linemen and support staff are working on restoration efforts in the Malvern area.�� Entergy Linemen Completed work on Waco road n Malvern, and are in the Gloster Court, Section Line Road, and Main Street areas. Repairs have also been completed between Poyen and Leolo on Hwy. 229, and power has been restored to West Fraser and Toler Mills at Leolo. Entergy Crews also continue to work in Glen Rose and Gifford areas along Hwy’s 67 and 270. Crews are also working in the Friendship area. Entergy has 40 broken poles, 83 spans of wire on the ground, and 98 damaged equipment locations in area remaining to be repaired. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 17.

��

East Arkansas

Phillips County

Helena & West Helena Area

The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 6:00 p.m. on Thursday, April 16, approximately 1,480 remain without power. Over 210 broken poles, 196 spans of downed wire, and 97 pieces of damaged equipment remain to be repaired. Approximately 130 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Power was restored this morning to some locations around Cherry Street and Miller Street. Workers continue to restore power in those neighborhoods.�� Restoration efforts continue throughout the city throughout neighborhoods on Liberty Street, Summit Street, and Franklin Street. All customers who can safely take power are expected to be restored by 11:00 p.m. on Friday, April 17.

��

Lake View, Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 6:00 p.m. Thursday, April 16, approximately 493 remain without power. Over 95 broken poles remain to be repaired. Approximately 95 workers are engaged to clear fallen trees and restore power in the area.�� Power was restored this morning to some locations along Highway 20 west of Elaine, and workers continue with remaining repairs in the area.�� Continued restoration work for the evening includes areas along Phillips County Road, 507 south of Elaine, replacing 55 poles along Highway 44 through Mellwood and into the Lundell community. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

��

��

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

��

We at Entergy realize you have been greatly impacted during this difficult time.

��

Should you have structural damages and/or damages to your electrical service connection equipment please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.

Southeast Arkansas

Arkansas County Stuttgart Area

Stuttgart Area

As of 8:00 a.m. Thursday, April 16, approximately 3,153 customers remain without power, down from a peak of 6,500. The Baptist Hospital in Stuttgart has been restored today, and crews continue to repair equipment to restore other critical customers such as police stations and fire departments. ��Due to the major damage to the electrical system in the northern part of Stuttgart, restoration efforts are expected to be prolonged.�� All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Dewitt Area

As of 8:00 a.m. Thursday, April 16, approximately 1,572 customers remain without power. Crews will continue working this morning repairing damaged equipment. The Dewitt Hospital is expected to receive power by 6:00 p.m. today.�� All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.��

��

Bradley County

Warren & Hermitage

As of 8:00 a.m. on April 16, there are 4,044 customers without power in the Warren and Hermitage service areas. The remaining damage includes 3 broken poles and 32 locations with downed wire. Our work plan for the day is to continue making repairs on the West Pine Street area, along HWY 278 W, and Fullerton Street. Approximately 60 additional field personnel will arrive in the area today.�� ��All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Cleveland

Rison & Kingsland Area

As of 8:00 a.m. on April 16, there are 1,342 customers without power in the Rison service area. Damage in the area includes 11 broken utility poles and 38 locations with downed wire. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Dallas County

Fordyce & New Edinburg Area

As of 8:00 a.m. on April 16, there are 2,752 customers without power in the Fordyce and New Edinburg service areas. Our storm damage assessment has identified 26 broken utility poles and 46 locations with downed wire. Additional crews will arrive today to begin execution of a safe work plan to restore service within the city limits of Fordyce. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.

��

Drew County

Monticello & Wilmar Area

As of 8:00 a.m. April 16, there are approximately 2,344 customers without power in the Monticello and Wilmar service areas.�� Crews are working to make repairs to 36 broken poles, 71 spans of downed wire and over 40 additional pieces of damaged equipment. Over 120 Entergy personnel will continue making repairs East of Main Street as well as along the Hwy 425 South corridor. We expect that all customers who can safely receive power to be restored by 6:00 p.m. Friday, April 17.

��

Jefferson County

Altheimer Area

As of 8:00 a.m. Thursday, April 16, approximately 644 customers remain without power. Crews are in the area repairing equipment that was damaged due to the storm. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.��

��

Pine Bluff Area

As of 8:00 a.m. Thursday, April 16, approximately 10,948 customers remain without power in the Pine Bluff area. Damage assessment and restoration continues, including work on 101 broken poles, 221 spans of wire on the ground, 40 damaged transformers, and 69 damaged pieces of equipment. Crews will be working in the Watson Chapel area today near W. 13 and W. 35 Avenues. Currently, we have 275 line workers and 111 vegetation workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. Most of the customers that can safely take power are expected to be restored by 8:00 p.m. Thursday, April 16.

��

South Arkansas

Calhoun County

Thornton Area

As of 8:00 a.m. April 16, there are 322 customers without power in the Thornton service area. Our damage assessment teams have identified 6 broken poles and 25 spans of downed wire remaining to be repaired. Entergy is working hard to restore service to the Thornton area as soon as possible. We expect to have all customers who can safely take power restored by 6:00 p.m. Friday, April 17.

��

Columbia County

Magnolia Area

As of 8:00 a.m. April 16, there are approximately 13 customers in Magnolia without power.�� Damage remaining includes 7 broken poles, 9 spans of downed wire and several trees on our equipment. Our work plan for today includes crews working to restore power on S. Washington St., Bethel, and Beach Creek Road.�� All customers who can safely take power are expected to be restored by 10:00 p.m. on April 16.

��

Ouachita County

Bearden Area

As of 8:00 a.m. April 16, there are approximately 621 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 10 broken poles, 12 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.

��

Camden Area

As of 8:00 a.m. April 16, power has been restored to almost 6,500 customers in Camden. Currently, 379 customers remain without power. Damage in the remaining area includes 13 broken poles, 28 spans of downed wire, and 10 other pieces of damaged equipment. Crews will be working in the following areas today: Arkansas Ave., Harding Ave., Apple St., Palisade Dr., Forrest View Dr., and Omega St. Special equipment is required to access Harding Ave. 60 additional linemen are allocated between Camden, El Dorado, Chidester, & Smackover. All customers who can safely take power are expected to be restored by 9:00 p.m. on April 16.

��

Chidester Area

As of 8:00 a.m. today, power has been restored to over 250 customers in the Chidester area. Just over 100 customers remain without power. Crews will be working along Hwy 22 just north of Chidester, Hwy 57 to the southwest of Chidester, & Hwy 24 to the west of Chidester around White Oak Lake. Damage includes 2 broken poles and 4 spans of downed wire. We expect to have all remaining customers who can safely take power restored by 9:00 p.m. on April 16.

��

Stephens & Waldo Area

Approximately 454 customers were restored yesterday, April 15, leaving 587 customers still without power as of 8:00 a.m. in the Stephens and Waldo areas. We will continue power restoration efforts on Columbia Rd. and throughout Stephens. 35 crew members are committed to restoration efforts in Stephens, and additional off-road equipment has been needed to access many affected areas. Entergy crews are working throughout Waldo with concentrated efforts on Dogwood Rd, Olive Rd, Hwy 371 North, and East McKissack Rd today. Damage remaining includes 2 broken poles, 16 spans of wire down, and several trees and tree limbs down on equipment. We expect to have all customers who can safely take power restored by 9:00 p.m. on April 16.

��

Union County

El Dorado Area

As of 8:00 a.m. today, power has been restored to over 2,060 customers in the El Dorado area. Today we are focusing restoration efforts on 102 remaining customers without power. Today, crews will be working near the intersection of Hillsboro & Jersey as well as Hawthorne St. We expect to restore power to all customers who can safely take power by 9:00 p.m. on April 16.

��

Southwest Arkansas

Clark County

Arkadelphia & Gurdon Area

As of 8:00 a.m. April 16, approximately 469 customers are without power in Arkadelphia area. This is down from initial customer outages of 5,326 customers. In the Gurdon area there are 1,268 customers remaining without power, down from the initial count of 4,446 customers. Over 100 lineman and support staff are working on restoration efforts throughout both areas. Entergy Crews will be working in the Bismarck, Arkadelphia, Curtis, Gurdon and Prescott communities. All customers who can safely take power are expected to receive power by 9:00 p.m. Thursday, April 16.

��

Nevada County

Prescott, Rosson, & Bluff City

As of 8:00 a.m. there are 311 customers out of power in the Nevada County area,�� down from initial customer outage of 1,300 customers. Entergy crews will be working on restoration efforts in Bluff City and throughout other neighborhoods within the county. Service to all customers who can safely take power are expected to be restored by 9:00 p.m. Thursday, April 16.

��

Grant County

Sheridan Area

As of 8:00 a.m. April 16, approximately 1,519 customers are without power in the Sheridan area. Restoration efforts continue for 9 broken poles, 44 spans of wire on the ground, 2 damaged transformer, and 9 damaged pieces of equipment requiring repair. Crews will be working in areas on Hwy 365 and Hwy 46 North. All customers that can safely take power are expected to be restored by 8:00 p.m. Thursday, April 16.

��

Hot Spring County

Malvern Area

As of 9:00 a.m. there are 2,690 customers out of power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 linemen and support staff are working on restoration efforts in the Malvern area. As of Wednesday April 15, the Arkansas Department of Correction, Acme Brick, Pictin, Anthony Timberland and the Industrial Park have been restored. Entergy crews will be working on Hwy. 229 between Poyen and Leola with expectation to complete repairs by noon. Entergy lineman will also be working in Glen Rose Area, Hwy. 9 South of Lono, the Prattsville Area, and Hwy. 229 North of Poyen. All customers who can safely take power are expected to receive power by 9:00 p.m. Thursday, April 16.

��

��

East Arkansas

Phillips County

Helena & West Helena Area

The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 8:00 a.m. on Thursday, April 16, approximately 1,830 remain without power. Damage assessment revealed over 175 broken poles needing repair. Approximately 115 workers are engaged to assess damage, clear fallen trees, and restore power in the area. Power has been restored to the police station, city waterworks, and the hospital. Crews continue to restore power to the sewer lift stations and other critical services. Our work plan for today includes locations and neighborhoods on Liberty Street, Summit Street, Franklin Street, and Cherry Street near Miller Street. All customers who can safely take power are expected to be restored by 11:00 p.m. on Friday, April 17.

��

Lake View, Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas

The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 8:00 a.m. Wednesday, April 15, approximately 605 remain without power. Damage assessment is complete revealing over 95 broken poles needing repair. Approximately 80 workers are engaged to assess damage, clear fallen trees, and restore power in the area. Our work plan for today includes replacing 25 poles along Highway 20 west of Elaine, 55 poles along Highway 44 through Mellwood and into the Lundell community. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.

As with any weather event, please be mindful of the following safety tips:

1. Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
2. Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
3. Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
4. If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.��
5. Do not run a generator in a confined space without adequate ventilation.
6. Turn off any electrical appliances that can easily be turned to the off position until power is restored.

We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:

1. Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
2. Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
3. Follow us on Facebook and on Twitter @ EntergyARK.
4. Follow updates in your local news media, like radio, television and newspapers.

We at Entergy realize you have been greatly impacted during this difficult time.