This summer has brought some of the hottest weather on record, leading to record-level electricity usage by our customers. We remain committed to remaining one of the most affordable utilities in the country. Natural gas accounts for about a quarter of global electricity generation. While we have taken steps to limit our use of natural gas, we purchase natural gas to fuel some of our plants that create electricity for delivery to customers.

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1. What does natural gas have to do with my electric bill?

We purchase natural gas to fuel some of our plants that create electricity for delivery to customers. The fuel adjustment on customer bills reflects the cost of fuel purchased to generate electricity at those plants as well as the cost of power purchased from others. It is important to note Entergy does not profit off natural gas price increases that result in increases to the fuel costs collected through the fuel adjustment. Rather, these amounts are passed through to customers at Entergy’s actual cost and regularly reviewed by our regulators.

2. What are utility companies doing to address natural gas prices?

It’s true that gas prices increase and decrease based on global economic circumstances beyond any utility’s control. But that doesn’t mean we’re standing by in the face of higher gas prices. Rather, we’ve taken many proactive steps to help insulate our customers from exposure to higher gas prices and to mitigate the impacts of higher gas prices. These steps include building highly efficient natural gas plants that generate more energy (and produce less emissions) for every unit of gas they burn, investing in existing nuclear plants that generate large volumes of energy while using no gas and producing no emissions, and incorporating renewables like solar that produce energy without using fuel (other than natural sunlight). And by diversifying our portfolio as we have and continue to do, we can better protect our customers from negative impacts from increases in the cost of any specific type of fuel.

3. If natural gas costs are up, why aren’t customer gas bills also much higher?

Increased gas prices are affecting gas bills, too. But residential gas customers typically use less natural gas in the summer months, when electricity usage tends to be very high due to electric-powered air conditioning. If fuel prices are still elevated in the winter months when residential gas consumption for home heating is much higher, then the effects of those higher prices may be felt in the form of higher gas bills, as gas usage for heating increases.

4. Doesn’t Entergy set natural gas prices?

Entergy does not set gas prices and has little control over gas prices, which increase and decrease based on national or global economic circumstances beyond any utility’s control. Entergy doesn’t own natural gas production facilities, which means we don’t control the price of natural gas or benefit when gas prices are high. Natural gas pricing fluctuates and is impacted by supply and demand in the global gas markets. The ���ϳԹ��� Information Administration has attributed the high costs to pandemic-related supply chain constraints, extreme temperatures and severe weather events, and Russia’s ongoing war with Ukraine, which has led to a supply shortage from Russia, the world’s second largest producer of natural gas.

5. Aren’t natural gas prices only high in Louisiana? I don’t think customers in other markets are seeing higher bills.

Natural gas accounts for about a quarter of global electricity generation. After COVID-19 restrictions began easing in 2021, global demand for natural gas gradually picked up, and then supply was constrained because Russia’s invasion of Ukraine in February reduced supplies to Europe. Natural gas prices have more than doubled when comparing June 2021 with June 2022.��

JACKSON, Miss. – When it’s cold outside, energy bills can quickly heat up. That’s because electricity use is often higher in colder months than in the milder seasons of fall and spring.

Colder temps in January often result in higher bills in February. If you’re faced with a higher-than-usual bill and need help managing it, follow these suggestions:

First, use no more energy than necessary. Follow like these:

• Set your thermostat on 68 degrees or lower
• Reverse ceiling fans to push warm air down into the room
• Insulating doors and windows with inexpensive sealers from home improvement stores.

If a high bill has already arrived, here are ways to get help managing your costs or even paying your bill:

• Entergy averages your bill over a rolling 12-month period so you have a consistent bill each month of the year. Pay about the same every month, with no surprises.��
• . Choose what day of the month you get billed to line up with your budget and manage your cash flow.
• Power to Care. Through Entergy’s The Power to Care program, local nonprofit groups can provide emergency bill payment help to seniors and disabled individuals in crisis. Find out more at
• LIHEAP (Low Income Home ���ϳԹ��� Assistance Program) help people pay energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to help customers pay for and keep electric service in their homes. For information on how to apply for assistance, call 1-800-421-0762 or��.

If you’re behind on your bill payments, don’t delay. Contact Entergy either through your account online or by phone at 1-800 ENTERGY (1-800-368-3749) to make payment arrangements, which can include delaying the due date or spreading the amount owed over a period of up to 12 months. Entergy’s customer service representatives can help you determine what solution might be right for you.

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 456,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and approximately 12,500 employees.

Entergy New Orleans customers, who are not currently enrolled in a deferred payment arrangement, now can initiate deferred payment arrangements through self-service options.

Customers are encouraged to sign up for up to a six-month deferred payment arrangement on the portal, through the Entergy Mobile App or through the company’s interactive voice response system by calling 1-800-Entergy. There are no eligibility requirements to qualify for a deferred payment arrangement.

Customers who are interested in renegotiating or extending a current deferred payment arrangement must speak to an Entergy representative by calling 1-800-Entergy or visiting one of the company’s two walk in Care Centers at 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center or 3400 Canal Street, New Orleans.

As a reminder, Entergy New Orleans has suspended disconnects for nonpayment for customers through Nov. 29. The company continues to work with community partners and the city to help those customers eligible for bill assistance to avoid disconnects. Entergy New Orleans will resume disconnects on Dec. 1 and customers are encouraged to take action if they are struggling to pay their bills.

Additional Payment Assistance Available

In addition to deferred payment arrangements Entergy New Orleans has several bill payment options for those needing help paying their energy bills, including payment extensions and level billing. For more information on bill payment options and assistance, please visit /billhelp/.

The Power to Care program, which is funded by donations from Entergy employees, customers and shareholders and the federal Low-Income Home ���ϳԹ��� Assistance Program are available to assist customers who may be struggling to pay their utility bills.

The City of New Orleans’ Rental Assistance Program also offers utility bill assistance. Please visit for information.

Don’t Fall Victim to Scams

Unfortunately, Entergy New Orleans continues to see an increase in attempts to scam customers. Please know:��

• Entergy customer service representatives never demand immediate payment from customers over the phone. Do not give up your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749)��to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• Learn more about how to spot a scam by visiting��entergy.com/scams/.

Entergy New Orleans is suspending disconnects for nonpayment for customers through Nov. 29. In addition, we will be reestablishing service for customers who were disconnected for nonpayment from Nov. 12 through today. We continue to work with our community partners and the City to help those customers eligible for bill assistance to suspend disconnects.

Entergy New Orleans has several bill payment options for those needing help paying their energy bills, including payment extensions, deferred payment arrangements and level billing. For more information on bill payment options and assistance, please visit /billhelp/.

In addition, the Power to Care program, which is funded by donations from Entergy employees, customers and shareholders and the federal Low-Income Home ���ϳԹ��� Assistance Program are available to assist customers who may be struggling to pay their utility bills. The City of New Orleans’ Rental Assistance Program also offers utility bill assistance. Please visit for application and qualification information.

THE WOODLANDS, Texas – While freezing temperatures are in the forecast for parts of southeast Texas, it doesn’t have to add a chill to customers’ bills. Instead of cranking up the thermostat when the temperatures drop, customers can take some to help save energy and money on their utility bill.

We typically think about hot weather driving spikes in electric bills, but cold weather also contributes to increased usage. Heating and cooling costs can account for as much as 55% of a customer’s monthly energy usage. The bigger the difference between inside and outside temperatures and the more consecutive days of colder temperatures, the more energy customers use, which results in higher bills. had particularly cold days compared to previous years.��

With people spending more time at home due to the pandemic and colder than average temperatures, electricity consumption is up for customers across southeast Texas. As winter weather heads our way, there are a few easy things customers can do to help manage their bill and keep costs down. ��

How to Manage ���ϳԹ��� Usage

If customers have had their installed, they can login to to manage and track their energy usage. Customers no longer have to wait until the end of the month to view their energy usage. Shortly after meters are installed, customers can log into their account and view how much electricity has been used daily, shown in 15-minute increments for residential customers. Through the new online tools, customers will also be able to set up alerts when reaching budgetary goals to keep them aware of their monthly spending. Advanced meters are designed to provide customers with more timely usage information so that customers can make necessary adjustments to reduce consumption if they choose to, which could reduce their electric bill.

Additionally, customers can follow , like setting your thermostat on 68 degrees or lower; reversing ceiling fans to push warm air down into the room and insulating doors and windows.

Bill Payment Assistance

If a high bill has already arrived, there are ways customers can get help managing their costs or even paying their bill.

• – Customers experiencing financial hardship due to the pandemic are eligible to take up to twelve months to pay their current bill and/or unpaid balances.
• – Entergy averages your bill over a rolling 12-month period, so you have a consistent bill each month of the year. Pay about the same every month, with no surprises.��
• – Choose what day of the month you get billed to line up with your budget and manage your cash flow.
• Power to Care – Through Entergy’s The Power to Care program, local nonprofit agencies can provide emergency bill payment assistance to seniors and disabled individuals in crisis. Find out more at .
• LIHEAP – The Low Income Home ���ϳԹ��� Assistance Program is a program that provides money to help people with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to help customers pay for and keep electric service in their homes. For information on how to apply for assistance, customers can call or call 877-399-8939 or 877-541-7905 or visit .

For those struggling to pay their utility bills due to the pandemic, Entergy Texas has flexible payment arrangements through its��Enhanced Customer Assistance plan. Customers with past-due accounts should contact the company as soon as possible. Entergy has several self-service options for setting up payment arrangements that they can access 24 hours a day:

• visit��;

• select ‘deferred payment’ on the free Entergy mobile app, or;
• call 1-800-ENTERGY (1-800-368-3749). Press “3” to follow the automated response billing and payment menu.

Customers who need extra assistance can speak with an agent during normal business hours. Call 1-800-ENTERGY (1-800-368-3749) Monday through Friday between 8 a.m. and 5 p.m.

About Entergy Texas

Entergy Texas, Inc. provides electricity to approximately 461,000 customers in 27 counties. ���ϳԹ��� (NYSE: ETR) is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $11 billion and more than 13,600 employees.

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LITTLE ROCK, Ark. – Entergy Arkansas customers will see a one-time credit on February 2021 bills, following an annual adjustment based on the outcome of certain federal tax positions and a decrease in the state tax rate.

“Providing affordable, safe and reliable energy is at the heart of what we aim to do each day,” said Michael Considine, Entergy Arkansas customer service vice president, “and our goal is to pass along additional credits to our customers as quickly as possible.”

The amount varies by customer based on the kilowatt-hours consumed, but the average residential customer will see a $3.85 credit on February bills. The total to be credited back to all customers is estimated at $5.6 million, with a credit for commercial and industrial customers also based on usage.

This credit comes at a time when some customers may have trouble paying their bills, officials said, and Entergy has worked diligently to help ease the burdens the COVID-19 pandemic has caused for many customers.

Beginning in March 2020, Entergy utility companies in their four-state service area worked with their respective retail regulators to suspend all electricity shut-offs for non-payment of bills or for past-due amounts. During this time, the company implemented an Enhanced Customer Assistance Plan that provides customers with new flexible options to extend time to pay.

Under this plan, any customer needing additional time to pay amounts owed can take up to 12 months to pay a current bill or unpaid balances. Officials have encouraged customers to continue making payments so balances do not accrue to an unmanageable level.

Customers may access any of the following self-service options:

• Log onto entergy.com/payassistance
• Use the Entergy mobile app on your phone
• Call the automated response system at 1-800-368-3749, press 3
• Speak with an agent at 1-800-368-3749 between 7 a.m. and 7 p.m. weekdays

As a reminder, beware of scams. Entergy never demands immediate payment from customers. If a call is suspected to be from a scammer, hang up and call 1-800-ENTERGY (368-3749) to speak to an Entergy Arkansas customer service representative.

ABOUT ENTERGY ARKANSAS

Entergy Arkansas provides electricity to approximately 715,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

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Entergy New Orleans has created an Enhanced Customer Assistance Plan to help you manage potential arrear balances. We understand that every situation is unique, and this plan provides options such as up to a 12-month payment option and additional resources to help you manage your bill.

Additionally, there are several federal, local and state financial assistance options available. With higher government relief funding and broader eligibility requirements, customers may qualify for funding even if you did not previously qualify. If you think you may be eligible, act now, as funds and time are limited. Additional payment and financial assistance resources for residential customers are available on our customer resources page.

Eligible Entergy New Orleans customers also can�� participate in the The program ��provides $100 ��in direct bill credits for up to four months for customers who have received ��unemployment benefits due to the pandemic. Text CCC to 69516, call (504) 493-7004 or visit one of Entergy’s two New Orleans walk-in customer care centers– 4021 Behrman Hwy or 3400 Canal St.– to apply for the Program.

Customers can access easy to use self-service options 24/7. Here are several easy ways to make deferred payment arrangements:

Please beware of scams. Opportunistic scam artists are coming up with new and unique ways to take advantage of customers. Entergy NEVER demands immediate payment from customers. If you are not sure if a call is from Entergy, hang up and call us at 1-800-Entergy to speak to a customer service representative.

For more than 100 years of serving our customers, we have faced many challenges together. But we have never wavered in our commitment to do everything we can to safely support our customers and the communities we serve. Together, we power life.

“We recognize that the COVID-19 pandemic is still affecting our customers and understand how disruptive this continues to be,” said Michael Considine, Entergy Arkansas vice president of customer service. “We want to do everything we can to help our customers, which is why we encourage any customers needing assistance to contact us now so we can work with you.”

Customers with a past due balance are encouraged to contact Entergy as soon as possible to make payment arrangements and discuss other enhanced customer assistance offers while available.

For customers’ convenience, new self-service options are available at online at myentergy.com/s/makepayment or by selecting Deferred Payment on the Entergy Mobile App.

Customers who are more comfortable using the automated response system billing and payment menu or require further special assistance are encouraged to call 1-800-ENTERGY for help with their unpaid balance.

Customers can access more information regarding federal, local and state financial assistance while it is still available at entergy.com/covid-19/arresources/.

“We also urge our customers to remain cautious, as scammers are working to take advantage of the fear this pandemic has created, threatening disconnection of service and asking for immediate payment over the phone,” continued Considine. “Please know that we will never ask for your personal information over the phone or demand payment using money orders or gift cards. You can visit entergy.com/scams/ to learn how to protect yourself.”

Entergy Arkansas will continue to monitor the pandemic impact and update our Enhanced Customer Assistance Plan as appropriate in consultation with the Arkansas Public Service Commission.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

“We recognize that the COVID-19 pandemic is still affecting our customers and understand how disruptive this continues to be,” said Michael Considine, Entergy Arkansas vice president of customer service. “We want to do everything we can to help our customers, which is why we encourage any customers needing assistance to contact us now so we can work with you.”

Customers with a past due balance are encouraged to contact Entergy as soon as possible to make payment arrangements and discuss other enhanced customer assistance offers while available.

For customers’ convenience, new self-service options are available at online at myentergy.com/s/makepayment or by selecting Deferred Payment on the Entergy Mobile App.

Customers who are more comfortable using the automated response system billing and payment menu or require further special assistance are encouraged to call 1-800-ENTERGY for help with their unpaid balance.

Customers can access more information regarding federal, local and state financial assistance while it is still available at entergy.com/covid-19/arresources/.

“We also urge our customers to remain cautious, as scammers are working to take advantage of the fear this pandemic has created, threatening disconnection of service and asking for immediate payment over the phone,” continued Considine. “Please know that we will never ask for your personal information over the phone or demand payment using money orders or gift cards. You can visit entergy.com/scams/ to learn how to protect yourself.”

Entergy Arkansas will continue to monitor the pandemic impact and update our Enhanced Customer Assistance Plan as appropriate in consultation with the Arkansas Public Service Commission.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.