During the panel, Marsh emphasized Entergy’s commitment to assisting ALICE customers and communities across our service area of Arkansas, Louisiana, Mississippi and Texas. Marsh shared the panel with Gianetta Jones, senior vice president and chief people officer for Coca-Cola Bottling Company. The panel discussion was moderated by LaMont Bryant, who heads Ethicon and Johnson & Johnson MedTech Research and Development.

Throughout the conversation, Marsh highlighted Entergy’s programs that help ALICE households and communities, including customer bill payment assistance and free tax preparation services, as well as volunteer support from the company’s 12,000 employees. Entergy uses data from ALICE reports in each state to partner with regulators and United Way affiliates in designing shareholder-funded bill assistance programs tailored for ALICE residents living in our service area. In total, these initiatives have provided $15 million in bill payment support to numerous ALICE households in the past two years.

Marsh also cited the Earned Income Tax Credit, or EITC, as a crucial poverty reduction program, emphasizing that Entergy has made it a significant volunteer initiative since 2009.

“Each year, our employee volunteers collaborate with the IRS, United Way affiliates and nonprofits to provide free tax preparation services for our low-income customers living in our service area,” said Marsh. “Since this service began, we have helped 200,000 families access $300 million in EITC refunds. This impactful initiative highlights the importance of supporting and uplifting ALICE households in our communities.”

During the discussion, Marsh stressed the importance of advocating for the ALICE population, who are, at times, overlooked because they are living just above the federal poverty level but, when faced with a life-threatening accident or medical illness, they too must decide between paying for groceries, medicine or electricity.

Marsh emphasized the vital role businesses and corporations play in supporting ALICE households through education and advocacy on public policies at the local, state and federal levels. Supporting ALICE households aligns with our commitment to enhance the lives of our customers, employees and communities. By providing essential resources and assistance to ALICE families, Entergy aims to create a brighter future for everyone. Learn more about how we serve our communities.

JACKSON, Mississippi – For more than 12 years, Entergy Mississippi employees have volunteered to help customers who qualify for the federal Earned Income Tax Credit receive help claiming the money they have earned. And this year is no different.

The company is also continuing its partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers. Funding for this effort is provided through shareholder contributions and does not impact customer bills.

Since 2009, Entergy’s support of Volunteer Income Tax Assistance sites has helped return $298 million to more than 164,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. In Mississippi, nearly 35,000 residents have received more than $76 million.

The federal government estimates EITC has lifted more than 5.6 million people out of poverty, including 3 million children. However, one out of five people who qualify for the EITC fail to claim it.��

“The Earned��Income Tax Credit��is one of our country’s more effective tools for lifting low-income workers and their families above the poverty line,” said Amy Davidson, Entergy Mississippi senior public affairs representative.��“Our goal is to increase the amount of federal money returned to our customers by raising awareness of the credit and supporting VITA sites to help qualified customers avoid high fees.”

Free tax preparation services are provided at VITA sites throughout the 2022 tax season. At local VITA sites, IRS-certified volunteers from Entergy Mississippi and community partners will be available to help residents who earn $57,000 or less determine if they qualify to receive the tax benefits. Qualifying families can receive as much as $6,700 through EITC.

In some VITA locations, local community partners are offering appointments for tax preparation services, drop-off tax prep services, financial coaching, budget workshops, free legal services and more. Contact the provider in your community to confirm available services. VITA site locations are available at entergy.com/freetaxhelp or by calling 211. Residents may sign up to have their taxes prepared at . Information from getyourrefund.org will be used to match a tax filer with a nearby VITA provider.

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 456,000 customers in 45 counties. Entergy Mississippi is a subsidiary of�����ϳԹ���,��an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including��7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and approximately 12,500 employees. Learn more at entergy.com and follow @Entergy on social media.

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��

Entergy Arkansas is continuing its partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers. Funding for this effort is provided through shareholder contributions and does not impact customer bills.

Certified volunteers from Entergy Arkansas and community partners will be available to help residents who earn $57,000 or less determine if they qualify to receive the tax benefits. Qualifying families can receive as much as $6,700 through EITC.

“The Earned��Income Tax Credit��is one of our country’s most effective tools for lifting low-income workers and their families above the poverty line,” said Entergy Arkansas President and CEO Laura Landreaux.��“Our goal is to increase the amount of federal money returned to our customers by raising awareness of the credit and supporting VITA sites to help qualified customers avoid high fees.”

Since 2009, Entergy’s support of VITA sites has helped return $298 million to more than 164,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. In Arkansas, approximately 36,750 customers have received $60,520,625 in refunds.

The federal government estimates EITC has lifted more than 5.6 million people out of poverty, including 3 million children; however, one out of five people who qualify for the EITC fail to claim it.��

Local community partners are offering a variety of services, which may include appointments for tax preparation services, drop-off tax prep services, financial coaching, budget workshops, free legal services and more. Residents can register at to be matched with a nearby VITA provider or use to choose a provider.

ABOUT ENTERGY ARKANSAS

Entergy Arkansas provides electricity to approximately 722,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy delivers electricity to three million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $10 billion and approximately 12,500 employees.

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For more than 12 years, Entergy employees have volunteered to help customers who qualify for the federal Earned Income Tax Credit receive assistance in claiming the money they’ve earned. And this year is no different. We will also continue our partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers.��

The Earned��Income Tax Credit��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��The federal government estimates EITC has lifted more than 5.6 million people out of poverty, including 3 million children; however, it is estimated that one out of five people who qualify for the EITC fail to claim it.��That is where Entergy’s support comes in.��

We help increase the amount of federal money returned to our customers by raising awareness of the credit and supporting VITA sites to help qualifying��customers avoid high fees. Entergy’s VITA Plus program also provides customers with the opportunity to receive other services aimed at economic self-sufficiency, such as savings, credit repair, free bank accounts and financial coaching.��

Since 2009, Entergy’s support of Volunteer Income Tax Assistance sites has helped return $298 million to more than 164,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. The program has resulted in an estimated $450 million in economic benefits to the communities served by Entergy.��

This tax season, Entergy will support free tax preparation services in person or virtually at VITA tax preparation sites. Due to COVID-19, many VITA sites are offering drop-off services. Customers can contact their����to confirm available services and sign up at����to get their taxes prepared. ����

In 2021, employees logged nearly 2,000 volunteer hours helping customers file taxes and claim the EITC. More than 37,000 Entergy customers received $59 million in federal tax refunds through Entergy-sponsored VITA sites, including 7,006 customers who received $16 million in earned income tax credits.����

To ensure a safe environment for volunteers and customers this tax season, Volunteer Income Tax Assistance centers are following virus-prevention protocols and promoting opportunities to assist customers virtually on the .

“Our partnering organizations and volunteers have done an extraordinary job of adjusting to COVID-19 and finding safer ways for volunteers to support the program,” said Amy Davidson, Entergy Mississippi senior customer service specialist.��“Even when we didn’t have as many volunteer opportunities in Jackson, we were able to connect them to United Way organizations in Louisiana and north Mississippi to continue their support.”

Since 2009, Entergy has helped return $280 million to 160,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. In Mississippi, nearly 33,000 Entergy customers have received more than $71 million.

With the passage of the American Rescue Plan Act, qualifying customers stand to gain even more benefits this year with critical expansions of EITC and the Child Tax Credit.

“The VITA program was designed to be community-based and volunteer-driven,” said Ira E. Murray, president and CEO of United Way of the Capital Area. “Thus, volunteers are the lifeblood of what we do. We could not exist without the dedication of everyday people who devote months of service to ensure hard-working, EITC-eligible families receive free, high-quality service. VITA is about much more than tax preparation; it is an anti-poverty program, and our volunteers make it possible.”

“I love doing taxes, and I love helping people.”
�� �� �� �� �� �� �� �� �� – Robin Lewis, Entergy volunteer.

One of those volunteers is Robin Lewis, a senior scheduler for Entergy Nuclear who volunteers at the UWCA’s headquarters in downtown Jackson and online on the Get Your Refund website.

“I love doing taxes, and I love helping people,” Lewis said. “The tax software program is simple to use and has prompts that lead you through each section of the return. The testing software lets you practice before you help actual clients, and someone else reviews your work to make sure it’s OK. It’s much easier than people would think.”

Retiree Tim Ngau was encouraged by a former Entergy colleague to become a VITA volunteer a few years ago and found that it was a good match for his skills and interests.

“As someone who’s always prepared my own taxes, it seemed like something worthwhile to do with a relatively limited time commitment because of the deadline for filing taxes,” said Ngau, who volunteers at the Vicksburg campus of Hinds Community College. “It’s always gratifying to help people, and given their low incomes, they really don’t have the means to pay for professional��help.”

Volunteers receive training to become IRS-certified preparers and are provided materials before tax season to prepare for the certification test. Volunteers also at VITA sites, including greeters, site coordinators, interpreters and computer specialists.

“I would encourage anyone who desires giving back to the community to get involved with VITA at any capacity,” said Mae Robinson, a specialty clerk in Clinton who became a certified preparer in 2019 and began volunteering this year at Hinds Community College in Jackson.

“It’s particularly gratifying serving the population of clients at Hinds, which includes members of the community and employees of the Mississippi School for the Blind,” Robinson said. “Being able to serve knowing that my employer supports and encourages my volunteering makes it that much more satisfying.”

Entergy Mississippi employees and retirees are active volunteers in their communities. In 2020, they engaged in 13,500 hours of volunteer service valued at more than $367,000, on a variety of charitable causes.

The IRS has extended the deadline for filing 2020 taxes to May 17, 2021. Qualified customers can visit entergy.com/freetaxhelp to find a Volunteer Income Tax Assistance site and available services in their area.

As part of the company’s commitment to empower low-income customers, Entergy Texas is once again helping customers who qualify for federal Earned Income Tax Credits claim the money they’ve earned. Entergy Texas is also continuing its partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers. Funding for this effort is provided through shareholder contributions and does not impact customer bills.

At local VITA sites, IRS-certified volunteers from Entergy Texas and community partners are available to help residents who earn $57,000 or less determine if they qualify to receive the tax benefits. Qualifying families can receive as much as $6,700 through EITC.

The Earned��Income Tax Credit��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��The federal government estimates EITC lifted 5.6 million people out of poverty, including 3 million children; however, it is estimated that one out of five people who qualify for the EITC fail to claim it.��Entergy Texas has helped more than 11,400 households receive over $15 million since 2011.

“Services provided through the VITA program help power lives for our customers, who can gain long-term benefits by claiming the EITC,” said Stuart Barrett, Entergy Texas vice president of customer service. “By putting our customers’ hard-earned money back in their pockets, we are helping improve customers’ lives, creating opportunities and strengthening our communities.”

Qualified customers can get their taxes prepared for free by IRS-certified volunteers at Volunteer Income Tax Assistance tax preparation sites. Due to the COVID-19 pandemic, many VITA programs are offering drop-off tax preparation services. Contact the provider in your community to confirm available services. VITA site locations are available at entergy.com/freetaxhelp.

Also due to COVID-19, customers may qualify for an Economic Impact Payment, also known as a “stimulus check,” of $1,200. Customers who didn’t receive your stimulus check in 2020 may be able to claim the payment as the Recovery Rebate Tax Credit on their tax return filed in 2021 for tax year 2020.

Free tax preparation services are provided at VITA sites throughout the 2021 tax season. In some VITA locations, local community partners are offering appointments for tax preparation services, drop-off tax prep services, financial coaching, budget workshops, free legal services and more. For more information, visit entergy.com/freetaxhelp.��

In addition to assisting qualified customers with free tax preparation, Entergy Texas has also implemented several new bill payment options for customers who may be experiencing financial hardship. Customers that are experiencing financial hardship may be eligible to take up to twelve months to pay their current bill and/or unpaid balances.

The extreme cold temperatures across our region drove increased energy consumption by customers which may lead to higher bills. about the charges on customer bills and how they are set.��

If customers have had their��installed, they can login to����to manage and track their energy usage. Advanced meters allow customers to log into their accounts and view how much electricity has been used daily, shown in 15-minute increments for residential customers, rather than having to wait until the end of the month to view their energy usage. Through the new online tools, customers also will be able to set up alerts when reaching budgetary goals to keep them aware of their monthly spending. Advanced meters are designed to provide customers with more timely usage information so that they can decide whether to reduce consumption in order to reduce their electric bill.

Bill Payment Assistance

If a high bill has already arrived, there are ways customers can get help managing their costs or even paying their bill.

• – Customers experiencing financial hardship due to the pandemic are eligible to take up to twelve months to pay their current bill and/or unpaid balances.
• ��–��Entergy Texas will averages a customer’s bill over a rolling 12-month period to provide a consistent bill each month of the year, with no surprises.��
• ��–��Choose what day of the month to be billed to line up with the customer’s budget and cash flow.
• Power to Care��–��Through Entergy’s The Power to Care program, local nonprofit agencies can provide emergency bill payment assistance to seniors and disabled individuals in crisis. Find out more at��.
• LIHEAP –��The Low Income Home ���ϳԹ��� Assistance Program is a program that provides money to help people with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to help customers pay for and keep electric service in their homes. For information on how to apply for assistance, customers can call or call 877-399-8939 or 877-541-7905 or visit��.

For those struggling to pay their utility bills due to the pandemic, Entergy Texas has flexible payment arrangements through its��Enhanced Customer Assistance plan. Customers with past-due accounts should contact the company as soon as possible. Entergy has several self-service options for setting up payment arrangements that they can access 24 hours a day:

• visit��;
• select ‘deferred payment’ on the free Entergy mobile app; or
• call 1-800-ENTERGY (1-800-368-3749). Press “3” to follow the automated response billing and payment menu.

Customers who need extra assistance can speak with an agent during normal business hours. Call 1-800-ENTERGY (1-800-368-3749) Monday through Friday between 8 a.m. and 5 p.m.

About Entergy Texas

Entergy Texas, Inc. provides electricity to approximately 473,000 customers in 27 counties. Entergy Texas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and more than 13,000 employees. Learn more at entergy.com and follow @Entergy on social media.

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JACKSON, Mississippi – As part of its commitment to empower low-income customers, Entergy Mississippi is once again helping those who qualify for federal Earned Income Tax Credits claim the money they have earned.

Entergy is also continuing its partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers. Funding for this effort is provided through shareholder contributions and does not impact customer bills.

At local VITA sites, IRS-certified volunteers from Entergy Mississippi and community partners are available to help residents who earn $57,000 or less determine if they qualify to receive the tax benefits. Qualifying families can receive as much as $6,700 through EITC.

The Earned��Income Tax Credit��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��The federal government estimates EITC lifted 5.6 million people out of poverty, including 3 million children. However, it is estimated that one out of five people who qualify for the EITC fail to claim it.��

Entergy’s goal is to help increase the amount of federal money returned to Mississippians by raising awareness of the credit and supporting VITA sites to help customers avoid high fees and refund-anticipation loans.��

Since 2009, Entergy has helped return $280 million to 160,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas. In Mississippi, nearly 33,000 Entergy customers have received more than $71 million.

“Services provided through the VITA program help power lives for our customers, who can gain long-term benefits by claiming EITC,” said Lea Turnipseed, Entergy Mississippi vice president of customer service. “By putting our customers’ hard-earned money back in their pockets, we help improve their lives, create opportunities and strengthen our communities.”

Qualified customers can get their taxes prepared for free by IRS-certified volunteers at Volunteer Income Tax Assistance tax preparation sites. Due to the COVID-19 pandemic, many VITA programs are offering drop-off tax preparation services. Contact the provider in your community to confirm available services. VITA site locations are available at entergy.com/freetaxhelp.

Also due to COVID-19, customers may qualify for an Economic Impact Payment, also known as a “stimulus check,” of $1,200. Customers who didn’t receive a stimulus check in 2020 may be able to claim the payment as the Recovery Rebate Tax Credit on their tax return filed in 2021 for tax year 2020.

Free tax preparation services are provided at VITA sites throughout the 2021 tax season. In some VITA locations, local community partners are offering appointments for tax preparation services, drop-off tax prep services, financial coaching, budget workshops, free legal services and more. For more information, visit entergy.com/freetaxhelp������

Entergy Mississippi, LLC provides electricity to approximately 456,000 customers in 45 counties. ���ϳԹ��� (NYSE: ETR) is an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and more than 13,000 employees. Learn more at entergy.com and follow @Entergy on social media.

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LITTLE ROCK, Arkansas – The federal tax filing season through the Internal Revenue Service runs now through April 15, and low- to moderate-income Entergy Arkansas customers can receive free IRS-certified Volunteer Income Tax Assistance to ensure they are correctly filing returns for their greatest benefits.

As part of the company’s commitment to empower those customers, Entergy Arkansas is also helping those who qualify to claim their federal Earned Income Tax Credits (EITC), which can be up to $6,700 for those making $57,000 or less. Funding for these tax assistance efforts is provided through Entergy shareholder contributions and does not impact customer bills.

“Our goal is to help ensure the amount of federal dollars earned by our customers is returned to them by raising awareness of the EITC credit and helping them file correct forms,” said Entergy Arkansas President & CEO Laura Landreaux. “The tax experts at the Volunteer Income Tax Assistance sites and online are trained to advise filers for the best outcome.”

The EITC��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��The federal government estimates EITC lifted 5.6 million people out of poverty, including three million children; however, it is estimated that one out of five people who qualify for the EITC fail to claim it.��

IRS-certified volunteers from Entergy Arkansas and community partners offer a variety of services, including appointments for tax preparation services, drop-off tax prep services, online��assistance, financial coaching, budget workshops and free legal services, at most VITA sites.

“The VITA program helps power lives for our customers in a number of ways,” said Landreaux. “By putting our customers’ hard-earned money back in their pockets, we are helping improve customers’ lives, creating opportunities, and strengthening our communities.”

Customers may also qualify for an Economic Impact Payment, also known as a “stimulus check,” of $1,200 or more as part of federal COVID-19 assistance efforts. Customers who didn’t receive a stimulus check in 2020 may be able to claim the payment as the Recovery Rebate Tax Credit on their tax return filed in 2021.

Since 2009, Entergy has helped return $280 million to 160,000 residents throughout the company’s utility service area in Arkansas, Louisiana, Mississippi and Texas with VITA services. In Arkansas, nearly 35,000 customers have received $57 million based on their returns.

For a list of VITA site locations, visit entergy.com/freetaxhelp. For other programs and information about saving on your energy bill, visit .

ABOUT ENTERGY ARKANSAS

Entergy Arkansas provides electricity to approximately 715,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy delivers electricity to three million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $10 billion and approximately 13,000 employees.

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As part of this commitment to empower low-income customers, the company will once again help customers who qualify for the federal Earned Income Tax Credit claim the money they’ve earned. Entergy will also continue its partnership with community advocates to support free IRS-certified Volunteer Income Tax Assistance tax preparation services for qualifying customers. Funding for this effort is provided through shareholder contributions and does not impact customer bills.��

The Earned��Income Tax Credit��is one of the nation’s most effective tools for lifting low-income workers and their families above the poverty line.��A worker’s EITC grows with each additional dollar of earnings until reaching the maximum value. This creates an incentive for people to leave welfare for work and for low-wage workers to increase their work hours.����

Although Entergy’s tax season support continues this year, it will be largely virtual or using safe, social distancing practices due to COVID-19. For example, while the company won’t hold Super Tax Day events this tax season, we will continue to support free tax preparation services with employee volunteers and financial support for technology and personal protective equipment to ensure a safe environment for tax filers and preparers.��

Qualifying customers can get their taxes prepared for free by IRS-certified volunteers at Volunteer Income Tax Assistance tax preparation sites. Due to COVID-19 pandemic, VITA programs are offering more options to tax filers including appointments, drop off services and virtual tax preparation. In addition, customers may sign up for a VITA site to prepare taxes at . Information from getyourrefund.org will used to match a tax filer with a nearby VITA provider. Contact the provider in your community to confirm available services. VITA site locations are available at .��

Also due to COVID-19, customers may qualify for an Economic Impact Payment, also known as a “stimulus check,” of $1,200. Customers who didn’t receive your stimulus check in 2020 may be able to claim the payment as the Recovery Rebate Tax Credit on their tax return filed in 2021 for tax year 2020.��

IRS-certified volunteers from Entergy and community partners are available to help residents who earn $57,000 or less determine if they qualify to receive the tax benefits. Qualifying families can receive as much as $6,700 through EITC. Household funds gained through EITC enable recipients to make life-changing choices such as improved education, home ownership and other actions which have long-term positive economic benefits.��

Entergy’s VITA Plus program also provides customers with the opportunity to receive other services aimed at economic self-sufficiency, such as savings, credit repair, free bank accounts and financial coaching. In some areas, Entergy’s VITA Plus program also includes matched savings accounts for qualified families. Families who open an individual development account and participate in a year of financial coaching and continued savings have the opportunity for their savings to be matched 2:1 or more, through some of Entergy’s community partners.��

In 2020, more than 39,000 Entergy customers received $49.3 million in federal tax refunds, including 11,000 customers who received $24.1 million through the EITC.��Since 2009, we’ve helped more than 160,000 working families receive $280 million in EITC refunds. This has resulted in an estimated $420 million in economic benefits to communities served by Entergy.��

From COVID-19 and nationwide protests for racial justice, to the multiple hurricanes that have affected our service territory, our communities have faced unprecedented challenges. However, as devastating and disruptive as these times are for everyone, those most heavily impacted are those living in poverty, (low-wage working families). These low-income, older adults and people with disabilities make up roughly 40%-50% of our customer base.��

Our mission is to create sustainable value for our stakeholders: customers, employees, communities and owners. Our future is inextricably tied to theirs, and as we progress, so should they. That’s why Entergy is committed to supporting our most vulnerable customers.��

Two decades ago, we revised our customer service policies, placing greater emphasis on our customers’ fundamental needs, and launched our low-income customer initiative.��

In the 20 years since, we have introduced several highly effective and innovative ways to benefit low-income customers. We established the Entergy Charitable Foundation, The Power to Care and , and worked to help customers claim their during tax season.��

As a result, our low-income customer initiative has helped power the lives of hundreds of thousands of people. We not only keep their power on and gas flowing, but work to put them on the path to economic self-sufficiency. These programs have helped our customers reduce debt, increase their assets, improve their credit ratings, become homeowners, and access opportunities for education and job training.��

As we mark the 20^th anniversary of our low-income customer initiative, we know the fight isn’t over. We can only become the premier utility if our most vulnerable customers have the resources they need during future crises like those we have seen in 2020. To this end, we have renewed our commitment to serve low-income customers for the next 20 years by expanding our poverty solutions to help more customers in need.��

All our stakeholders benefit from our commitments to our most vulnerable customers. As they rise, we all rise, something we can all be thankful for.

Thank you,
Leo Denault
Chairman and CEO, ���ϳԹ���

Two Decades of Progress

Entergy has helped power the lives of thousands of customers in the 20 years since the company launched its low-income customer initiative:

• $57 million donated to The Power to Care has helped more than 225,000 customers in need. 100% of contributions go to help elderly and disabled customers living on low or fixed incomes.

• Through Entergy’s Super Tax Day program, employee volunteers helped 160,000 customers receive $280 million in Earned Income Tax Credit refunds. The result: an estimated $420 million in economic benefits to communities served by Entergy.��

• 7 million customer bills paid through FINA, Entergy’s financial assistance program. FINA allows charitable organizations/agencies to pay all or some of a low-income customer’s utility bill using federal Low Income Home ���ϳԹ��� Assistance Program funds.��

• Employees helped 60,000 elderly customers “Beat the Heat” by partnering with nonprofit agencies each summer to provide fans to qualifying low-income customers.