Highlighting customer impact

During LIHEAP Action Day, we conducted 25 meetings with congressional representatives and staff from Arkansas, Louisiana, Mississippi and Texas, highlighting the direct impact of LIHEAP funding on customers. Our community action partners provided customer testimonials underscoring the critical need for the program and its benefit to low-income households.

���Our commitment goes beyond advocacy. We are taking action to ensure our customers receive the support they need,��� said Sandra Diggs-Miller, Entergy’s vice president of consumer and advocacy programs. ���Our commitment is reflected not only in our presence on Capitol Hill, but also in our ongoing efforts to provide direct assistance to our customers who need it the most.���

Legislators expressed strong bipartisan support for the LIHEAP program and acknowledged its vital role in assisting low-income families. Many also recognized that current funding allocations do not fully meet the demand, leaving many households at risk.

Building on advocacy efforts

To build on the progress made during LIHEAP Day, we will continue to engage with policymakers regarding the program���s impact, while strengthening partnerships with advocacy groups and stakeholders to ensure a unified voice in future funding efforts.

Access to affordable energy is a critical issue for millions of households. Entergy is committed to working with federal and local leaders to support policies that provide reliable assistance to customers in need. By continuing to advocate for LIHEAP funding, Entergy reinforces our commitment to ensuring energy security for the most vulnerable communities.

This combination leads to higher utility bills, placing a significant financial burden on households. Effective energy efficiency programs can help address these challenges. Moreover, as we face more extreme and frequent weather events, these programs contribute to climate resilience by decreasing energy consumption and reducing the City���s carbon footprint.

In 2010, in response to the city���s energy burdens, Entergy New Orleans, in collaboration with the New Orleans City Council, launched the . This comprehensive initiative encourages residents and businesses to save energy and reduce costs by offering cash incentives and free energy assessments. Since its inception, 窪蹋勛圖厙 Smart has awarded $43.7 million in incentives, benefiting over 113,000 homes and businesses while saving the city a staggering 350.3 million kilowatt-hours of power. With the potential for up to 100% cost coverage on qualifying projects, 窪蹋勛圖厙 Smart empowers customers to make energy-saving upgrades that contribute to a more sustainable city.

���Our team works with residents, business owners, facility managers and trade ally contractors to identify opportunities and provide cash incentives for completing eligible upgrades with measurable, verifiable energy savings,��� said Derek Mills, manager of demand side management at Entergy New Orleans. ���We recognize that helping customers reduce their energy at home or at their business is good customer service, while also helping us reduce the stress on the grid and our carbon footprint.���

For residential customers, 窪蹋勛圖厙 Smart provides essential services like home energy assessments and instant rebates for upgrades that improve energy efficiency and comfort. Programs like Home Performance with 窪蹋勛圖厙 Star deliver energy to the entire home to maximize savings, while initiatives such as the Peak Time Rebate reward participants for reducing energy use during periods of high demand.

窪蹋勛圖厙 Smart also extends its support to businesses, offering free assessments through the Small Business 窪蹋勛圖厙 Assessment program. Eligible businesses can also receive up financial incentives that covers up to 100% of the cost of for energy efficiency upgrades through the 窪蹋勛圖厙 Smart program. In 2024, $9M was available to businesses in the 窪蹋勛圖厙 Smart program for energy efficiency upgrades. To date, local businesses have claimed nearly $4 million of the funding.竅���

Partnerships with local organizations and trade allies are vital to the success of 窪蹋勛圖厙 Smart. Thrive NOLA, an 窪蹋勛圖厙 Smart partner, performs community outreach throughout the five City Council Districts, encouraging customers to participate in the energy-saving offerings. Thrive NOLA is immersed in the community and represents 窪蹋勛圖厙 Smart at fairs, festivals, neighborhood association meetings. 窪蹋勛圖厙 Smart also has trade allies in the energy sector that provide energy-saving solutions that help optimize business use.

Through the 窪蹋勛圖厙 Smart program, Entergy New Orleans is making significant progress toward a greener, more energy-efficient future for the city. These initiatives provide economic benefits to residents and businesses and foster a sustainable environment.

About Entergy New Orleans

Entergy New Orleans, LLC provides electricity to approximately 208,000 customers and natural gas to approximately 109,000 customers in Orleans Parish, Louisiana. Entergy New Orleans is a subsidiary of 窪蹋勛圖厙, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We���re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy New Orleans, visit the and connect with @EntergyNOLA on social media.

Entergy���s newly launched online connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

���In the face of extreme temperatures, we���re doing all we can to keep costs down for customers with some of the lowest electricity rates in the country,��� said Steven Benyard, Vice President of Reliability for Entergy Louisiana. ���To help our customers take control of their budget and save money in extreme heat, we are connecting them with tools to monitor their energy use, manage their bills and find financial assistance.���

Track your energy use

Bill management tools like empower our customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity use over time can help customers identify habits that contribute to higher use and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage your bills your way

Entergy offers several flexible payment options so customers can choose when, where and how they receive their bills.

• allows customers to pay their bills when it works best for them.
• allows customers to ���level out��� seasonal energy use fluctuations, making their bills more consistent every month.
• billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
• allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy encourages customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit our mobile app or .

Find financial assistance

For customers needing assistance to pay their bills, Entergy is here to help. Throughout this summer, Entergy is implementing a series of measures through its ���Beat the Heat��� program focused on helping our low-income customers and communities stay cool and pay their bills. The program provides bill payment assistance, fans and energy efficiency kits and support from local community partners to help hundreds of residential customers across the state.��

In addition, Entergy partners with local and state organizations to connect qualifying customers with financial assistance including:

• The Power to Care program provides emergency bill payment assistance to older adults and customers with disabilities.
• makes it easy for customers to quickly and confidentially check their eligibility for federal, state and local financial assistance.
• provides financial assistance for energy bills and other energy-related expenses.

For more ways to save energy and money, customers can visit .

���Entergy New Orleans is proud to partner with Southern University at New Orleans in their efforts to become more energy efficient,��� said Deanna Rodriguez, president and CEO, Entergy New Orleans. ���The funding provided to SUNO through the 窪蹋勛圖厙 Smart program not only helps cover the costs of their energy efficiency upgrades, but also supports SUNO in accomplishing its broader sustainability goals.���

SUNO is committed to making its campus more energy efficient and sustainable and plans to complete four additional projects scheduled for July completion. The estimated cash incentives for future projects are $69,000. In addition to the funds received to help cover the total project costs, SUNO anticipates significant reductions in energy bills and fewer maintenance requests in the future. 竅���

���As an institution of higher learning, Southern University at New Orleans should be leading the quest for a sustainable future for the betterment of not only our SUNO community, but for our planet as a whole,��� stated Dr. James H. Ammons, Jr., chancellor, Southern University at New Orleans.

窪蹋勛圖厙 Smart offers incentives to Entergy New Orleans business customers to implement energy-saving upgrades in their businesses and facilities. Helping customers become energy efficient and sustainable aligns with Entergy New Orleans��� commitment to reducing energy consumption in Orleans Parish. To learn how your business can save energy and receive incentives for energy-saving upgrades, visit竅���.

���We are thrilled to announce Entergy New Orleans��� partnership with Feed the Second Line on its groundbreaking clean energy initiative, Get Lit, Stay Lit,��� stated Deanna Rodriguez, president and CEO of Entergy New Orleans. ���This partnership underscores our commitment to resiliency, renewable energy and to what makes our city so special ��� the people.���

Founded in 2021, FTSL, is a New Orleans-based nonprofit organization dedicated to uplifting and supporting the city���s vibrant culture-bearers, including Black Masking Indians, musicians, baby dolls and visual artists. Under the visionary leadership of Executive Director Tinice Williams, FTSL is pleased to acknowledge its partnership with Entergy New Orleans. The groundbreaking project, Get Lit, Stay Lit, is an initiative that promotes clean, renewable energy by transforming local restaurants into community hubs during crises such as hurricanes, flooding and heatwaves.

The Get Lit, Stay Lit project empowers local restaurants to adopt sustainable energy practices by installing microgrids. Most importantly, the project creates economic and job training opportunities in the solar industry for culture-bearers, contributing to the cultural and economic resilience of the community. Central to this initiative is Beanlandia, a community hub located in the Bywater area. Developed in collaboration with the Krewe of Red Beans, Beanlandia is set to be a solar-powered micro-hub that will strengthen community resilience during hurricanes and heatwaves.

“Entergy New Orleans plays a critical role in making our communities more resilient to the effects of climate change,��� stated Williams. ���Entergy New Orleans is an important leader that can make our communities safer, more equitable and more resilient.���

Feed the Second Line continues to champion environmental stewardship and community support through initiatives like Get Lit, Stay Lit��and looks forward to a brighter, more sustainable future for New Orleans.

The 2023 Summit theme was “Expedient and Equitable Implementation,” and attendees heard from members of Congress, key congressional staffers, federal officials, policy experts and industry colleagues regarding the implementation of the Bipartisan Infrastructure Law, the Inflation Reduction Act and other energy-related legislation.

During the Summit, remarks and panel discussions covered topics related to our national clean energy transition, including successful sustainable solutions, the impact of U.S. foreign policy and how we can collaborate to ensure a just and prosperous energy future for all. AABE is a key local and national stakeholder that serves as a partner for the company on energy policies, regulations, emerging technologies, and environmental issues.

Entergy served as a Gold Sponsor of the 2023 窪蹋勛圖厙 Policy Summit, and Senior Vice President of External Affairs John Hudson delivered remarks introducing the new President and CEO of the Edison Electric Institute, Dan Brouillette, and U.S. Secretary of 窪蹋勛圖厙 Jennifer Granholm.

“The AABE 窪蹋勛圖厙 Policy Summit discussed current challenges to expedient implementation in the energy transition and amplified diverse voices for building an inclusive and equitable future,” said Hudson. “Entergy’s sponsorship of the conference helped AABE deliver this vital conversation for resilient, sustainable and equitable communities. Together, we’re shaping a cleaner energy landscape that benefits us all. We look forward to engaging in and continuing to champion our communities at these types of events in the months and years ahead.”

Our participation in the event allowed members of the Entergy team to be part of this important industry-wide conversation while also giving us the opportunity to share information about our work and the importance of federal funding to help our communities become more resilient, sustainable and equitable through the clean energy transition.

We are also proud to sponsor the in April of 2024, where Entergy executives including Senior Vice President of External Affairs and President John Hudson and Senior Vice President and Chief Customer Officer David Ellis will give remarks and share their expertise in panel discussions on topics such as energy equity and environmental justice and how to leverage federal infrastructure funding opportunities to invest in our communities. Learn more about how we are building a cleaner, more resilient and sustainable energy future for everyone at entergy.com/future.

Although AABE’s mission is to support Black professionals in the energy industry, the organization welcomes and encourages membership from individuals of all races who share its values and goals. AABE recognizes that promoting diversity and inclusion benefits everyone in the energy sector, and it actively seeks to engage with a broad range of individuals and organization to advance its mission. AABE’s focus is on creating a more diverse and inclusive industry for all, and it welcomes anyone who is committed to that goal.

LITTLE ROCK, Ark. �����Officials with the Low-Income Home 窪蹋勛圖厙 Assistance Program (LIHEAP) have announced residents can begin submitting applications Monday, July 25 for help with the costs of summer cooling bills, including those from Entergy Arkansas and other utilities.

LIHEAP is funded through the U.S. Department of Health and Human Services (DHHS) and is designed to lower the energy burden for low-income households, who pay a high proportion of household income for home energy costs, by paying benefits for home energy bills.

This assistance will be available until Sept. 30 or funds are completely expended, whichever comes first, officials said. The program will have another application period to assist with winter heating costs beginning in January.

Eligibility is determined by household size and income. For example, a single individual with a maximum monthly countable income of $1,859 and a family of four with $3,574 would both be eligible.

The program is offered in all 75 counties in the state through community-based organizations, which can be found online at , along with a complete list of eligibility and required documentation to complete the application.

For additional ways to help with managing your Entergy Arkansas bill, such as Level Billing or Pick Your Date, visit , where energy efficiency tips can also be found.

Entergy Arkansas provides electricity to approximately 728,000 customers in 63 counties. Entergy Arkansas is a subsidiary of 窪蹋勛圖厙 (NYSE: ETR), an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Entergy has annual revenues of $10 billion and approximately 12,500 employees.

When Johnny Roberts, a retired chef, signed up for Entergy���s Residential Rooftop Solar Program he knew he would be helping the company provide renewable energy to New Orleans and saving money on his electricity bill, but he didn���t know that he would be building a lasting partnership with Entergy.

In December 2018, Mr. Roberts was the first Residential Rooftop Solar Program participant to have the utility owned solar panels installed on his roof and the first to receive a $30 credit on his bill every month���rain or shine. During the enrollment process, Entergy New Orleans employees sat down with him to answer any questions and walk through the installation process and the partnership developed from there.

���I enjoy having Entergy���s solar panels on my roof. The installation went smoothly, employees always check on me and a year later there has been no issues from the installation,��� said Mr. Roberts. ���Paying my bill every month has gotten easier with the credit on my bill. I would recommend the program to anyone who qualifies��� sign up while the program is still available.���

The Residential Rooftop Solar Program is a simple and straightforward way for approved New Orleans customers to participate in the benefits of distributed renewable energy. ��Low to moderate income customers have the opportunity to participate in the program and there are no costs associated with enrolling.

Through partnerships with local vendors, Entergy New Orleans will:

• Install the rooftop solar system at no cost to customers.
• Stand behind the installation quality.
• Operate and maintain the solar system.
• Provide home owners with a $30 bill credit every month.

���This program is as important as it is innovative for a sustainable energy future for New Orleans and our customers,��� said David Ellis, president and CEO of Entergy New Orleans. ���We want to thank our customers and neighbors for joining us in this journey as we continue to build the utility of the future and find solutions to help them save money.���

Since the programs launch, 70 Entergy New Orleans customers have signed up to have solar panels installed on their roofs and the company is still working with non-profit organizations and home owners to sign up more customers. There are only 30 spots left. Interested customers should apply .

At Entergy, our vision of ���We Power Life��� means working together to improve lives, create opportunities, strengthen communities and proactively find solutions to customers facing economic challenges.

During this year���s tax season, Entergy employee volunteers and community partners provided free tax preparation services to qualifying customers across our service areas of Arkansas, Louisiana, Mississippi and Texas. More than 18,500 customers received a total of $34 million in federal tax refunds through the Earned Income Tax Credit this year. EITC is one of the nation���s most effective means of lifting Americans out of poverty by providing additional income and boosting employment for low-income workers.

���Some of the most hard-working, yet disadvantaged, people in the country live in our service territories. That is why we strive to help improve the lives of our customers and the economic health of our communities,��� said Liz Brister, Entergy���s manager of low-income initiatives. ���This tax credit has proven to provide a necessary economic ladder that helps families reach the next level financially.���

EITC can help customers pay their monthly bills, build credit, save for a down payment on a home, pursue education or save for unexpected expenses like a leaky roof, a flat tire or medical costs. Roughly , but new families continue to qualify for the help that the tax credit provides.

Collectively, Entergy has helped approximately 146,000 customers receive $258 million through the EITC program since 2011. The company has received national recognition from the U.S Chamber of Commerce Foundation for implementing the best economic empowerment program in the country.

Entergy has promoted the EITC and sponsored free tax preparation sites throughout its service territory for ten years. Employee volunteers are trained and placed in communities throughout the four-state region. Entergy shareholders have also provided nearly a half-million dollars in grants to local Volunteer Income Tax Assistance sites annually.

In some VITA locations, local community partners offer scheduled appointments for tax preparation services, drop-off tax prep services, financial coaching, budget workshops, free legal services and more.

For more information on Entergy���s Super Tax Day, VITA and to see if you or someone you know qualifies for the EITC, visit��entergy.com/freetaxhelp.

��After winning first place at Automation Anywhere���s first-ever Bot Genius competition last year, Quick didn���t hesitate to participate in this year���s competition. He also didn���t hesitate to share his success with Entergy and its customers.

�����Entergy invested heavily in the automation program, including providing significant training, and without this investment I wouldn���t know how to create a bot,��� said Quick. ���There was no doubt in my mind that I wanted to return the favor and support our initiatives by helping our low-income customers.���

Quick took home the award for FinBot, a digital and interactive worker that responds to short cycle and specified financial requests from employees. His bot was one of four selected, among dozens, by Automation Anywhere judges before the competition and judged by audience participation at the event.

In addition to the competition, he participated in Automation Anywhere���s Imagine conference and presented on change management. He plans to teach a class on bot development at Tulane University this summer.

The Power to Care provides utility bill-payment assistance for qualifying low-income elderly and disabled customers. Entergy shareholders double the impact of contributions by matching all donations, up to $500,000.