Entergy New Orleans customers, who are not currently enrolled in a deferred payment arrangement, now can initiate deferred payment arrangements through self-service options.

Customers are encouraged to sign up for up to a six-month deferred payment arrangement on the portal, through the Entergy Mobile App or through the company’s interactive voice response system by calling 1-800-Entergy. There are no eligibility requirements to qualify for a deferred payment arrangement.

Customers who are interested in renegotiating or extending a current deferred payment arrangement must speak to an Entergy representative by calling 1-800-Entergy or visiting one of the company’s two walk in Care Centers at 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center or 3400 Canal Street, New Orleans.

As a reminder, Entergy New Orleans has suspended disconnects for nonpayment for customers through Nov. 29. The company continues to work with community partners and the city to help those customers eligible for bill assistance to avoid disconnects. Entergy New Orleans will resume disconnects on Dec. 1 and customers are encouraged to take action if they are struggling to pay their bills.

Additional Payment Assistance Available

In addition to deferred payment arrangements Entergy New Orleans has several bill payment options for those needing help paying their energy bills, including payment extensions and level billing. For more information on bill payment options and assistance, please visit /billhelp/.

The Power to Care program, which is funded by donations from Entergy employees, customers and shareholders and the federal Low-Income Home ���ϳԹ��� Assistance Program are available to assist customers who may be struggling to pay their utility bills.

The City of New Orleans’ Rental Assistance Program also offers utility bill assistance. Please visit for information.

Don’t Fall Victim to Scams

Unfortunately, Entergy New Orleans continues to see an increase in attempts to scam customers. Please know: 

• Entergy customer service representatives never demand immediate payment from customers over the phone. Do not give up your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• Learn more about how to spot a scam by visiting entergy.com/scams/.

LITTLE ROCK, Ark. – Entergy Arkansas customers will see a one-time credit on February 2021 bills, following an annual adjustment based on the outcome of certain federal tax positions and a decrease in the state tax rate.

“Providing affordable, safe and reliable energy is at the heart of what we aim to do each day,” said Michael Considine, Entergy Arkansas customer service vice president, “and our goal is to pass along additional credits to our customers as quickly as possible.”

The amount varies by customer based on the kilowatt-hours consumed, but the average residential customer will see a $3.85 credit on February bills. The total to be credited back to all customers is estimated at $5.6 million, with a credit for commercial and industrial customers also based on usage.

This credit comes at a time when some customers may have trouble paying their bills, officials said, and Entergy has worked diligently to help ease the burdens the COVID-19 pandemic has caused for many customers.

Beginning in March 2020, Entergy utility companies in their four-state service area worked with their respective retail regulators to suspend all electricity shut-offs for non-payment of bills or for past-due amounts. During this time, the company implemented an Enhanced Customer Assistance Plan that provides customers with new flexible options to extend time to pay.

Under this plan, any customer needing additional time to pay amounts owed can take up to 12 months to pay a current bill or unpaid balances. Officials have encouraged customers to continue making payments so balances do not accrue to an unmanageable level.

Customers may access any of the following self-service options:

• Log onto entergy.com/payassistance
• Use the Entergy mobile app on your phone
• Call the automated response system at 1-800-368-3749, press 3
• Speak with an agent at 1-800-368-3749 between 7 a.m. and 7 p.m. weekdays

As a reminder, beware of scams. Entergy never demands immediate payment from customers. If a call is suspected to be from a scammer, hang up and call 1-800-ENTERGY (368-3749) to speak to an Entergy Arkansas customer service representative.

ABOUT ENTERGY ARKANSAS

Entergy Arkansas provides electricity to approximately 715,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

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Our Customers

The pandemic is not just a health crisis—it has dealt an economic blow to the country and to many Mississippians, who found themselves out of work or earning less. To help struggling customers, we worked with the Mississippi Public Service Commission to implement an enhanced Customer Assistance Plan  with new flexible options to extend time to pay.

We also launched the $385,000 Entergy Mississippi Relief Fund  to support Mississippi food banks and non-profit organizations. And we gave away 70,000 energy-efficiency lightbulbs  that were packed in food boxes destined for struggling Mississippians. The bulbs help customers lower their energy use and in turn save money on their power bills.

Extra Table, one of 15 nonprofits that received a share of more than $385,000 in grants from Entergy Mississippi as part of the company’s Mississippi Relief Fund, has rescued tons of food and distributed it to food pantries throughout the state during the pandemic.

During the hottest months of the year, June through September, we dropped rates by nearly $10 for the typical residential customer using 1,000 kilowatts per month.

To make it easier to do business with us, we replaced MyAccountOnline with myEntergy, an easier-to-use. And we launched a new-and-improved free Entergy app.

To help small businesses, we created a hub of resources to connect owners to information, tools and opportunities that could help them during the COVID-19 pandemic.

Our Communities

We are proud to have helped recruit 15 new economic development projects to our service area this year resulting in more than 2,200 new jobs and $650 million in new capital investments in Mississippi. These included a new , , and . Our efforts earned us recognition as a Top U.S. Utility in Economic Development  for the 13^th consecutive year and a Golden Shovel award ���ڰ��dz� Site Selection magazine.

We awarded more than $100,000 in Excellerator Grants to Mississippi communities to help them stand out in the economic development arena, and we qualified three industrial sites  in Warren, Rankin and Washington counties, bringing the number of qualified sites in our service area to 10.��

Qualified industrial sites in Washington, Rankin and Warren Counties are ready to compete for jobs, growth.

The year 2020 marked the 20th anniversary of Entergy’s low-income initiatives. Through our charitable giving, Entergy and our shareholders awarded more than $1.3 million to some 200 Mississippi groups. These grants provided funding and support for initiatives ranging from education and workforce development, to poverty solutions, the arts and community improvement efforts.��

Our People

It was a record-breaking storm season, and the pandemic added to the challenges of safe restorations as our employees had to work under COVID-19 protocols. They rose to the occasion, though, working through three severe storms in two weeks in April  and preparing for and/or responding to six named storms: Cristobal, Marco, Laura, Sally, Delta and Zeta.

Once again, we hosted Super Tax Day and opened VITA sites  across our service area so our employee volunteers could provide qualified customers with free tax preparation assistance and help determine their eligibility for the Earned Income Tax Credit. Since 2009, Entergy’s Super Tax Day program has helped return nearly $65 million to more than 29,000 Mississippi residents.

Crews worked day and night throughout the year to safely restore power for customers.

Eight Mississippi high-school seniors were this year’s recipients of Entergy Community Power Scholarships. Each year, Entergy awards $5,000 scholarships to dependents of employees in recognition of their community service and academic success. Judging from their accomplishments, Mississippi’s future looks bright!

Our employees continued to come up with innovative new ways to serve customers. One of the more notable programs launched this year was Power Through, a pilot program for Entergy Mississippi’s commercial and industrial customers that uses Entergy-owned back-up generators to stop power interruptions. While generators are not a new solution, the way in which Entergy and customers use them is. Entergy has found a way to make back-up power benefit both the customer and the community.

Another bright idea was when an employee found a way to keep his fellow workers healthy during a pandemic while helping a hard-hit local business keep its workers employed. Dillon Allen’s efforts ultimately led to Goodness & Mercy Hand Sanitizer, a new product by Cathead Distillery.

Finally, our own president and CEO, Haley Fisackerly, played an instrumental role in helping push for a .��

Our Future

As Entergy Mississippi looks to 2021, we see even more ways we can help Mississippi in its recovery from a tough year. They include:

• Working to move up our grid modernization investments to continue to help spur Mississippi’s economic recovery while keeping rates low
• Expanding the Grand Gulf Nuclear Station’s role in area workforce training and job creation
• Beginning construction on one of Mississippi’s largest solar projects in the Mississippi Delta
• Working on more ways to use our electrical infrastructure and right-of-way to further expand rural broadband access for Mississippians.

Entergy Mississippi has continued installing advanced meters throughout our service area.

In short, the men and women of Entergy are looking ahead to 2021 with optimism, and we hope you are, too. There is always hope on the horizon…a vaccine, political and racial harmony, sunny days and a better Mississippi. We hope you and yours have a safe, healthy and happy 2021.

With the expiration of the PUCT’s moratorium on disconnects ending on August 31, 2020, Entergy Texas plans to resume normal business operations. This includes resuming disconnecting service in January to commercial, industrial and governmental customers with past-due balances that have not made payment arrangements with the company. Entergy Texas will also begin disconnecting service in January for residential customers with past-due amounts who have not made payment arrangements.

“We know this is an extraordinary time. That’s why we have developed new payment options to help customers defer overdue balances for up to 12 months,” said Stuart Barrett, Entergy Texas vice president of customer service. “We want to provide solutions to those who are experiencing financial difficulty and give them every opportunity to make arrangements. Disconnecting service is the option of last resort. We urge all customers to contact us to easily enroll in a payment arrangement plan that meets their needs.” 

Entergy is committed to work with customers on a case-by-case basis.

Customers with past-due accounts should contact the company as soon as possible. Entergy has several self-service options for setting up payment arrangements that they can access 24 hours a day:

• visit
• select ‘deferred payment’ on the free Entergy mobile app, or
• call 1-800-ENTERGY (1-800-368-3749). Press “3” to follow the automated response billing and payment menu.

Customers who need extra assistance can speak with an agent during normal business hours. Call 1-800-ENTERGY (1-800-368-3749) Monday through Friday between 8 a.m. and 5 p.m.

Have questions? Learn more here.

Low Income Relief

Entergy is also guiding customers to federal, local and state financial assistance. Access this information at www.entergy.com/covid-19/txresources/.  Additionally, some customers may qualify for assistance from the federal Low Income Home ���ϳԹ��� Assistance Program. LIHEAP is a program that helps provide federally funded assistance in managing costs associated with home energy bills, energy crises and weatherization and energy-related minor home repairs.�� For more information on LIHEAP funding in your area, please visit: or call 877-399-8939 or 877-541-7905.

“We recognize that the COVID-19 pandemic is still affecting our customers and understand how disruptive this continues to be,” said Michael Considine, Entergy Arkansas vice president of customer service. “We want to do everything we can to help our customers, which is why we encourage any customers needing assistance to contact us now so we can work with you.”

Customers with a past due balance are encouraged to contact Entergy as soon as possible to make payment arrangements and discuss other enhanced customer assistance offers while available.

For customers’ convenience, new self-service options are available at online at myentergy.com/s/makepayment or by selecting Deferred Payment on the Entergy Mobile App.

Customers who are more comfortable using the automated response system billing and payment menu or require further special assistance are encouraged to call 1-800-ENTERGY for help with their unpaid balance.

Customers can access more information regarding federal, local and state financial assistance while it is still available at entergy.com/covid-19/arresources/.

“We also urge our customers to remain cautious, as scammers are working to take advantage of the fear this pandemic has created, threatening disconnection of service and asking for immediate payment over the phone,” continued Considine. “Please know that we will never ask for your personal information over the phone or demand payment using money orders or gift cards. You can visit entergy.com/scams/ to learn how to protect yourself.”

Entergy Arkansas will continue to monitor the pandemic impact and update our Enhanced Customer Assistance Plan as appropriate in consultation with the Arkansas Public Service Commission.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

“We recognize that the COVID-19 pandemic is still affecting our customers and understand how disruptive this continues to be,” said Michael Considine, Entergy Arkansas vice president of customer service. “We want to do everything we can to help our customers, which is why we encourage any customers needing assistance to contact us now so we can work with you.”

Customers with a past due balance are encouraged to contact Entergy as soon as possible to make payment arrangements and discuss other enhanced customer assistance offers while available.

For customers’ convenience, new self-service options are available at online at myentergy.com/s/makepayment or by selecting Deferred Payment on the Entergy Mobile App.

Customers who are more comfortable using the automated response system billing and payment menu or require further special assistance are encouraged to call 1-800-ENTERGY for help with their unpaid balance.

Customers can access more information regarding federal, local and state financial assistance while it is still available at entergy.com/covid-19/arresources/.

“We also urge our customers to remain cautious, as scammers are working to take advantage of the fear this pandemic has created, threatening disconnection of service and asking for immediate payment over the phone,” continued Considine. “Please know that we will never ask for your personal information over the phone or demand payment using money orders or gift cards. You can visit entergy.com/scams/ to learn how to protect yourself.”

Entergy Arkansas will continue to monitor the pandemic impact and update our Enhanced Customer Assistance Plan as appropriate in consultation with the Arkansas Public Service Commission.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ��� (NYSE: ETR), an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.