May 12-16 marksĚý, but for Entergy employees, it seems like the observance is celebrated daily.

Throughout the company’s service area, a dizzying number of projects are being planned, designed, approved, built and put into service. These projects will improve resiliency, enhance reliability, supply economic growth and meet increased residential demand for Entergy’s 3 million customers.

Interested in how the company is investing in serving customers better, both now and for the future? Below are just a few of the many initiatives active right now.

Entergy LouisianaĚýis investing more than $400 million over the next four years to upgrade approximately 730 miles of distribution and transmission lines across the state’s Capital Region. As part of the project, approximately 20,300 poles will be upgraded to withstand winds of up to 150 mph, helping to ensure the continuity of service in the face of increasingly severe weather events.

The initiative will directly benefit the Capital Region’s vital industries, as well as small businesses, schools, hospitals and residential customers that rely on affordable and reliable power. With more than $30 billion in industrial projects currently evaluating investment in the region, enhanced grid reliability is a critical factor in supporting continued economic growth.

Learn more about future projects in theĚý.

Entergy TexasĚýis roughly 70% complete with construction of the Orange County Advanced Power Station. The plant, designed to generate 1,215 megawatts of power, remains on track to power more than 230,000 homes by June 2026.

Bringing this massive project to life requires an impressive inventory of materials:

• Over 1.3 million feet of electrical cables
• More than 43,000 feet of underground piping
• Nearly 2,000 tons of steel
• Over 22,000 cubic yards of concrete

Entergy Texas expects energy demand across residential, commercial and industrial customer bases to increase over the next few years. This growth in energy consumption requires the Entergy Texas power grid to have an additional 1,600 megawatts of generation capacity by 2028, which is approximately 40% of current generation capacity.Ěý.

Entergy New OrleansĚýhas announced a $100 millionĚý, approved by the New Orleans City Council in October 2024. The plan reflects a commitment to strengthening the grid and creating jobs while driving long-term growth.

The first phase of work, to be completed in 2025-2026, will include 65 individual projects, strengthening 3,096 structures and upgrading 63 electric line miles.

Company employees are already working closely with local partners to help transform the city’s economic landscape in other positive ways:

• The River District Neighborhood Initiative will feature a mixed-use neighborhood with sustainable designs, green spaces, and advanced infrastructure. This project is expected to generate over $1 billion in economic activity and $43 million in annual tax revenue.
• Five O’ Four Golf, a $40 million golf-entertainment facility, will include a driving range, dining options, and other amenities, bringing jobs, tourism, and entertainment to the region.
• ,Ěýthe first site in the city to be classified as a “Certified Site” under the Louisiana Economic Development’s Certified Sites Program, will benefit residents by creating jobs, improving infrastructure, and enhancing logistics and transportation services.

Entergy ArkansasĚýcontinues its plans to invest millions of dollars into grid upgrades and one example is the recently completed significant reliability upgrades in the Harrisburg community aimed at modernizing aging infrastructure, increasing resilience and reducing the risk of power interruptions. The year-long project, which includes more than two miles of new distribution lines and enhancing substation equipment, is expected to bring improved stability to the area, providing farmers and residents with the reliable power needed to operate essential irrigation systems during the hot summer months.

These upgrades represent a proactive investment in the community’s future, helping farmers, residents and local businesses thrive with expanded electrical stability. In total for this project, Entergy Arkansas has invested more than $12 million in new upgrades and has rebuilt more than a mile of existing distribution lines allowing the company to support increased load demands and provide consistent power delivery, even during high-demand periods.

For more on long-term plans:Ěýentergy.com/brightfutureark

´ˇłŮĚýEntergy Mississippi, construction is underway at theĚýDelta Blues Advanced Power StationĚýin Greenville. By replacing end-of-life gas generation with more clean and efficient generation, the company is ensuring customers continue to have modern, reliable energy well into the future.

Delta Blues Advanced Power Station will be a 754-megawatt facility capable of powering 385,000 homes across Entergy Mississippi’s 45-county service area.

The $1.2 billion investment represents a significant economic impact for the Mississippi Delta, including more than 300 construction jobs in the area over the next several years and additional tax revenue for Washington County. Entergy will employ about 21 full-time personnel to operate the plant when it comes online. When fully operational, the plant will provide the state a newer, cleaner and more attractive power source to highlight when recruiting new industry and jobs to Mississippi.

For more on long-term plans:Ěýentergy.com/brightfuturems

°Őłó±đĚýEntergy NuclearĚýRiver Bend Station in St. Francisville, La., has recentlyĚý, transitioning to a nationally approved system that continues to alert local broadcast and news outlets about severe weather, while putting information directly in the hands of residents.

Similar to how people now get storm warnings through their electronic and mobile devices, the Integrated Public Alert and Warning System is now set to give local residents more information in a timelier manner should an emergency occur.

IPAWS works by sending local emergency messages to the public to customer’s mobile phones using wireless emergency alerts, to radio and television via the Emergency Alert System and also on the National Oceanic and Atmospheric Administration’s, or NOAA, weather radio. The Federal Emergency Management Agency developed IPAWS over a decade ago is currently being used by major nuclear plants across the nation.

These investments, and many more like them, are part of an aggressive plan to invest $37 billion in the grid through 2028. For details,Ěýcheck out Entergy’s most recent performance report.

According to the National Weather Service, Louisiana has experienced drought conditions and nine consecutive days of triple-digit temperatures. But this has not stopped the barehand crews who have been hard at work on the company’s transmission system.

To allow lineworkers to perform energized work, these highly-skilled crews use special equipment like elevated bucket trucks that extend hundreds of feet and come equipped with robotic arms, conductive tethers to simulate a bird landing on a wire and a variety of insulated tools.Ěý

Throughout Louisiana, Entergy has over 5,000 miles of transmission lines, and transmission facilities with equipment operating at 69,000 to 500,000 volts. The ability to work on transmission lines while energized, allows the system to remain in a normal state. With elevated summer temperatures, this work method provides redundancy and adequate capacity to move power across the electrical system.Ěý Ěý

“Wesley Brown and Frank Morse have been champions in the success of this initiative,” said Steven Benyard, Entergy vice president of reliability in Louisiana. “Their ability to organize specialized crews to replace wooden poles, repair damaged conductors, insulators and shield wire, with zero impacts to our customers, has been instrumental to keeping homes and businesses powered during extreme heat.”

In 2019, Entergy Louisiana and Quanta, a contractor, worked together to establish a baseload energized transmission line crew to execute an asset renewal program in our industrial corridors across Louisiana and large capital projects that consist of complete rebuilds of transmission lines to add capacity to our system. The focus of this collaboration was to have these work methods and capabilities on our system everyday modernizing the system and being available to respond to emergent work.Ěý

Since the start of this initiative, Entergy implemented a full-time energized crew that safely completed the following work objectives on our transmission system:

• Increased the reliability on over 100 planned and emergent transmission projects in Louisiana.
• Replaced approximately 400 structures and more than 2,300 insulators.
• Improved customer satisfaction by reducing unplanned outage events by 35% in the Lake Charles industrial corridor.
• Supported other Entergy departments such as capital projects, power generation and the nuclear organization.

“Our team continues to find ways to mitigate the potential for a service interruption by performing hot work where it’s safe to do so,” said Daniel Calamari, director of transmission reliability in Louisiana. “The goal is to leverage the expertise and capabilities of each department across the state to efficiently perform work while continuously providing safe and reliable power throughout the communities we serve.”

For more information on Entergy Louisiana’s reliability plans, visit entergy.com/future.

The company has successfully completed concrete pole pilot projects in and various parts of Louisiana, where soil conditions support doing so. For example, on a distribution line along Pecue Lane in Baton Rouge, not far from Entergy’s Louisiana storm command center.

Crews will also be piloting the installation of concrete poles in May as part of a months-long construction project in Parks, Louisiana. More than 20% of the 260 poles being installed on a new distribution line that will be built to provide reliable power to a sugar mill in the area will be concrete.

It’s all about serving our customers

Our communities are no strangers to extreme weather. From record heat waves, hurricanes and even ice storms, over one million customers across our state depend on us every day to power their lives. That’s why we’ve been focused on building a more resilient system. Ěý

“Designing a grid that is even more sustainable to extreme weather and safe is always our top priority,” said Steven Benyard, vice president of reliability in Louisiana. “I am so proud of our teams for their consistent effort to collaborate and develop the best solutions to serve our customers, including the recent pilots involving the installation of concrete poles”

“Entergy plays an important role in attracting new businesses and driving economic growth that positively impacts our local communities,” said Ernest Peeples, Entergy Texas director of business and economic development. “We’re pleased to be recognized as a top utility in economic development for 15 straight years, and we look forward to many years of continued success for Southeast Texas.”¬†

Entergy was recognized for helping drive around $13.4 billion in corporate facility investments and create more than 6,700 jobs across its service territories. 

Montgomery County Power Station is one of Entergy Texas’ recent notable economic development projects. In total, construction of the plant resulted in approximately 1,000 onsite employees and created a significant economic impact on the local area, with millions spent with local vendors. Continued operations of the plant will employ 45 people.¬†

Criteria used by Site Selection magazine for its rankings include the use of innovative programs and incentives for business, website tools and data and each utility’s job-creating infrastructure and facility investment trends.¬†

Entergy Texas’ state-of-the-art site selection website, , empowers communities with the tools they need to market commercial and industrial properties. Site Selection magazine’s profile of Entergy may be viewed in the September 2022 print issue and on their .¬†

In addition to Entergy’s continuous support to local communities and workforce development, the company is also a utility industry leader in sustainability and has committed to net-zero carbon emissions by 2050. Entergy’s Economic Opportunity and Empowerment program was recognized by the U.S. Chamber Foundation, and the utility also received the 2021 HIRE Vets Medallion Award.¬†¬†

Entergy provides companies with access to essential information needed to locate, expand and promote their business within our four-state region. In addition, Entergy provides companies with services in site selection, project management, large projects and contracts. Learn more how Entergy generates business growth for our entire region at . 

About Entergy Texas 

Entergy Texas, Inc. provides electricity to more than 500,000 customers in 27 counties. Entergy Texas is a subsidiary of şÚÁĎłÔąĎÍř, a Fortune 500 company headquartered in New Orleans. Entergy powers life for 3 million customers through its operating companies across Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone with our diverse power generation portfolio, including increasingly carbon-free energy sources. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. Our approximately 12,000 employees are dedicated to powering life today and for future generations. For the latest news from Entergy, visit the .

Crews have successfully restored approximately 65% of the more than 25,000 winter storm-related outages that occurred in Arkansas and Mississippi. At 8 a.m. today, 8,820 customer outages remained, including:

Our restoration workforce of approximately 2,900 is restoring power as quickly and safely as possible. Ěý

• Road closures due to icy conditions and other accessibility challenges may affect the ability of crews to reach some areas and could delay restoration in those communities.
• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration as well.

As we restore service to customers, demand for power will grow. We will restore service to our customers as safely and quickly as possible. However, we must continue our cold-weather restoration processes to manage instantaneous demand. Customers without power should turn off or unplug electric heat systems and appliances and turn them back on gradually after power is restored.

• As of 9 p.m. Thursday, assessors had found 57 poles, 10 transformers and 116 spans of wire were damaged or destroyed.
• The majority of damage assessment in Arkansas is complete. While more than 73% of customers have already been restored, we expect slower restoration progress today due to the amount of damage in remote locations and limited access due to icy road conditions and blocked access. Ěý
• Damage assessment is still underway in Mississippi. Estimated restoration times for customers in Mississippi will be made available after damage assessments are further along.

We remind customers that ice accumulating on trees and power lines can result in power outages. :

• Ice can increase the weight of branches by 30 times.
• At 1/8 inch of freezing rain accumulation, small limbs and lines become coated and can begin to cause outages by breaking limbs hanging over power lines.
• At 1/4 inch of freezing rain accumulation, the problem becomes worse. Younger evergreen trees will start to become so heavy that they may lean onto distribution lines, causing more outages.
• A 1/2″ accumulation on power lines can add 500 pounds of extra weight.

Customers are reminded to stay away from downed lines and, if using a portable generator, use it safely.

• Downed power lines could be energized and dangerous. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE (1-800-968-8243)..
• Also, be aware while outdoors. Ice can severely damage trees and power lines. Strong winds can add extra force to already weighted down tree branches and power lines, increasing the likelihood of power line failure.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Follow the manufacturer’s instructions that come with your generator. Locate the unit outdoors and away from doors, windows, and vents that could allow dangerous carbon monoxide gas to come indoors.
• Portable generators should never be connected directly to a home or building’s wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.

We ask customers to minimize energy usage as much as possible until the extreme cold weather passes.

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

Restoration Information

Our restoration workforce is restoring power for our customers where it is safe to do so. Road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities.

There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGEĚý(1-800-968-8243).

Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

The extreme cold temperatures for the service area are expected to bring periodic snow and ice throughout the week, which already has caused generation and transmission challenges for Entergy’s operating companies and its neighboring utilities.

These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when service is restored.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line were designed to handle.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances on to spread out the increase in power usage over a longer time.

Our preparations include ensuring the safety of our workers.

• Workers will begin restoration work when it is safe to do so.
• In some cases, we can restore service by re-setting breakers on the power lines and re-routing power around damaged facilities. We do this first, then move on to repairing what is broken.
• As we learn more about the damage, we develop a restoration plan to restore the greatest number customers safely in the shortest amount of time.

We are all keenly aware of the damage major winter storms have caused in recent years. We’ve learned from them and we’re ready for additional winter storms.

• Ice accumulating on trees and power lines can result in power outages.
• We have a plan of continuous preparation, training and action that we call Operation: Storm Ready.
• We’ve improved our operations based on more than 100 years of experience in previous storm responses, as well as annual storm drills.
• A first step of our action plan is to bring in extra personnel and make arrangements for their food, lodging, etc.Ěý

Here is what our customers can expect from us in responding to this storm:

• We will assemble and organize the workforce we need to restore service safely and quickly to all customers.
• We will keep you informed about our restoration progress using the channels listed below.
• After the storm, it could take up to three days to complete damage assessment before we will know how long it will take to restore everyone’s power.
• While we are assessing damage, we will begin restoring service where it is safe to do so.

Facing a winter storm is very challenging. It could take several days after the storm is over before we restore power to most of our customers.

• We use weather forecasts and computer models based on knowledge from past storms to predict an estimated number of customers without power and the number of days needed to restore power.
• We can restore power faster in areas with less damage. Harder-hit areas take longer.
• We will know more after the storm passes and we are able to fully assess damages.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE (1-800-968-8243).
• Report your power outage or call 1-800-9OUTAGE (1-800-968-8243).
• If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.Ěý

Entergy Began Prep Months Ago

Entergy continually reviews its data and processes and has identified ways to be more prepared for prolonged freezes.

Our power plants have customized plans to support fleetwide winter preparedness efforts, including:

• Insulating critical equipment using improved methods and materials to protect them from lower temperatures.
• Insulating all piping, with the potential for standing water during normal operation, to prevent freezing.
• Designing and building permanent windbreaks or enclosures to protect pumps and other critical equipment.
• Exploring the use of wireless instrument line monitoring systems to monitor temperatures of critical equipment.

Other efforts to prepare and maintain critical systems and infrastructure across the grid in advance of colder temperatures included:

• Inspecting and testing equipment that can be impacted by extreme cold such as gas-filled circuit breakers.
• Ensuring the readiness of assets that provide electric service to critical gas infrastructure and other points of delivery that are vital to support generation reliability and resiliency.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.Ěý

Stay Informed

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage. You can also report an outage online
• Visit “View Outages.”Ěý
• Follow Entergy at or .
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, visit ourĚý.

As we face the possibility of winter storms, we want to be sure you are prepared.

• Above all, stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the Entergy Storm Center website for planning tools that can help guide you through the decisions you need to make.
• As we focus resources on storm restoration, routine tasks, such as installation of new service, are likely to be delayed.Ěý

We will keep our workers safe during the storm response.

• As the storm approaches, keeping our workers safe from worsening weather conditions could limit our ability to restore service.
• As the storm approaches, we will continue working to restore power. But we will keep our employees safe and sheltered should the storms present any danger to them.

You should stay safe as well. Several online resources are available to help you stay safe during severe winter weather.

• Hypothermia (abnormally low body temperature) and frostbite are both dangerous conditions that can happen when a person is exposed to extremely cold temperatures. .
• , especially safely heating and lighting your home, operating a generator safely, and ensuring the warmth of babies and older adults.
• – Information from AccuWeather.com on how to stay warm and reduce risk.
• – Dangers of winter weather, what to do if under a winter storm warning and how to stay safe when a winter storm threatens.

At 9 a.m., 14,920 winter storm-related customer outages occurred, including:

We have a workforce of approximately 3,000 prepared to respond to the storm. Crews and damage assessment teams are staged close to home locations to respond quickly when conditions are safe.

• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration.

We remind customers that ice accumulating on trees and power lines can result in power outages. :

• Ice can increase the weight of branches by 30 times.
• At 1/8 inch of freezing rain accumulation, small limbs and lines become coated and can begin to cause outages by breaking limbs hanging over power lines.
• At 1/4 inch of freezing rain accumulation, the problem becomes worse. Younger evergreen trees will start to become so heavy that they may lean onto distribution lines, causing more outages.
• A 1/2″ accumulation on power lines can add 500 pounds of extra weight.

Customers are reminded to stay away from downed lines and, if using a portable generator, use it safely.

• Downed power lines could be energized and dangerous. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Also, be aware while outdoors. Ice can severely damage trees and power lines. Strong winds can add extra force to already weighted down tree branches and power lines, increasing the likelihood of power line failure.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Follow the manufacturer’s instructions that come with your generator. Locate the unit outdoors and away from doors, windows, and vents that could allow dangerous carbon monoxide gas to come indoors.
• Portable generators should never be connected directly to a home or building’s wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.

We ask customers to minimize energy usage as much as possible until the extreme cold weather passes.

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

Restoration Information

Our restoration workforce is restoring power for our customers where it is safe to do so. Road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities.

There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGE.

Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

The extreme cold temperatures for the service area are expected to bring periodic snow and ice throughout the week, which already has caused generation and transmission challenges for Entergy’s operating companies and its neighboring utilities.

These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when service is restored.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line were designed to handle.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances on to spread out the increase in power usage over a longer time.

Our preparations include ensuring the safety of our workers.

• Workers will begin restoration work when it is safe to do so.
• In some cases, we can restore service by re-setting breakers on the power lines and re-routing power around damaged facilities. We do this first, then move on to repairing what is broken.
• As we learn more about the damage, we develop a restoration plan to restore the greatest number customers safely in the shortest amount of time.

We are all keenly aware of the damage major winter storms have caused in recent years. We’ve learned from them and we’re ready for additional winter storms.

• Ice accumulating on trees and power lines can result in power outages.
• We have a plan of continuous preparation, training and action that we call Operation: Storm Ready.
• We’ve improved our operations based on more than 100 years of experience in previous storm responses, as well as annual storm drills.
• A first step of our action plan is to bring in extra personnel and make arrangements for their food, lodging, etc.Ěý

Customers should be prepared, as well:

• Charge mobile devices and back-up batteries.
• Download the Entergy app to and sign up for text updates.
• Review guidance at .
• If you have medical equipment that requires electricity to properly function, take steps to secure an alternative source of electricity or make plans to move to an alternate location in the event of a power disruption.
• Have an emergency kit including flashlights, medicine, first aid, water and food.

Here is what our customers can expect from us in responding to this storm:

• We will assemble and organize the workforce we need to restore service safely and quickly to all customers.
• We will keep you informed about our restoration progress using the channels listed below.
• After the storm, it could take up to three days to complete damage assessment before we will know how long it will take to restore everyone’s power.
• While we are assessing damage, we will begin restoring service where it is safe to do so.

Facing a winter storm is very challenging. It could take several days after the storm is over before we restore power to most of our customers.

• We use weather forecasts and computer models based on knowledge from past storms to predict an estimated number of customers without power and the number of days needed to restore power.
• We can restore power faster in areas with less damage. Harder-hit areas take longer.
• We will know more after the storm passes and we are able to fully assess damages.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.Ěý

Entergy Began Prep Months Ago

Entergy continually reviews its data and processes and has identified ways to be more prepared for prolonged freezes.

Our power plants have customized plans to support fleetwide winter preparedness efforts, including:

• Insulating critical equipment using improved methods and materials to protect them from lower temperatures.
• Insulating all piping, with the potential for standing water during normal operation, to prevent freezing.
• Designing and building permanent windbreaks or enclosures to protect pumps and other critical equipment.
• Exploring the use of wireless instrument line monitoring systems to monitor temperatures of critical equipment.

Other efforts to prepare and maintain critical systems and infrastructure across the grid in advance of colder temperatures included:

• Inspecting and testing equipment that can be impacted by extreme cold such as gas-filled circuit breakers.
• Ensuring the readiness of assets that provide electric service to critical gas infrastructure and other points of delivery that are vital to support generation reliability and resiliency.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.Ěý

Stay Informed

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage. You can also report an outage online
• Visit “View Outages.”Ěý
• Follow Entergy at or .
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, visit ourĚý.

As we face the possibility of winter storms, we want to be sure you are prepared.

• Above all, stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the Entergy Storm Center website for planning tools that can help guide you through the decisions you need to make.
• As we focus resources on storm restoration, routine tasks, such as installation of new service, are likely to be delayed.Ěý

Here are some other ways you can prepare for the storms:

Decide to stay or go well before a storm strikes. If you choose to stay, you should be prepared to be without power several days.

A kit of basic emergency supplies and a first aid kit are smart ways you can prepare for severe weather.

A little advance preparation before a storm hits is helpful in surviving a power outage. Consider keeping on hand:

• Flashlights and batteries.
• A battery-powered radio to keep informed of the status of the outage.
• A battery-powered lantern to illuminate larger spaces.
• Battery-operated cell phone chargers.
• Matches and candles.
• Canned foods and bottled water.
• Camping gear, such as portable lanterns, cook stoves and warm sleeping bags.
• Extra batteries in a variety of cell sizes for extended power outages, along with batteries for critical-care devices.

We will keep our workers safe during the storm response.

• As the storm approaches, keeping our workers safe from worsening weather conditions could limit our ability to restore service.
• As the storm approaches, we will continue working to restore power. But we will keep our employees safe and sheltered should the storms present any danger to them.

You should stay safe as well. Several online resources are available to help you stay safe during severe winter weather.

• Hypothermia (abnormally low body temperature) and frostbite are both dangerous conditions that can happen when a person is exposed to extremely cold temperatures. .
• , especially safely heating and lighting your home, operating a generator safely, and ensuring the warmth of babies and older adults.
• – Information from AccuWeather.com on how to stay warm and reduce risk.
• – Dangers of winter weather, what to do if under a winter storm warning and how to stay safe when a winter storm threatens.

NEW ORLEANS – Following Hurricane Ida making landfall near Port Fourchon, Louisiana on Aug. 29, şÚÁĎłÔąĎÍř (NYSE: ETR) announced today its utilities have restored power to approximately 932,000 customers, which is 98% of customers affected by the storm. Entergy is still making significant progress in the remaining hardest hit areas of southeast Louisiana. Crews have restored power to all affected Entergy customers in Mississippi.

In response to the extensive damage caused by the storm, Entergy deployed a workforce of approximately 27,000 workers from 41 states.

“We are grateful for the thousands of men and women who worked tirelessly to safely restore power for our customers,” said Rod West, Entergy utility group president. “Hurricane Ida inflicted significant damage on Entergy’s electric system that resulted in 948,000 outages at its peak. Our job is not yet complete and despite the extent of the damage, the teams have made significant progress. We anticipate that all remaining customers who can safely take power should be restored by Sept. 29.”

Damage Assessment

Hurricane Ida’s historic intensity brought a tremendous amount of damage to the Entergy distribution and transmission systems in southeast Louisiana. The storm’s damage across Entergy’s system included:

• more than 30,500 distribution poles,
• nearly 6,000 transformers,
• nearly 36,500 spans of distribution wire,
• approximately 500 transmission structures damaged or destroyed,
• more than 225 substations, and
• more than 210 transmission lines.

Over the past five years, Entergy’s operating companies have invested $9.5 billion in transmission and distribution assets that met or exceeded then-current resiliency standards. Ida demonstrated the resiliency benefits of these investments. Along a transmission path originating in Port Fourchon, where Ida made landfall, only three out of the 387 newer, more resilient structures were destroyed. In contrast, a seven-mile transmission line with pre-1997 design structures along this same path was taken down by Ida, with more than half of the line’s structures destroyed.

Hurricane Ida presented a severe wind-loading event that caused significant damage to the distribution system. With strong Category 4 strength winds upon landfall and sustained hurricane strength winds through New Orleans and beyond, Ida caused substantially more distribution pole damage than previous storms. On key lines in coastal areas, poles are being replaced with more resilient Class 1 grade distribution poles that can be configured to withstand winds of more than 130 miles per hour, which exceeds current requirements. To meet the intensity of future weather events, Entergy recognizes the need for accelerated system hardening, as well as continuing to advance its preventive maintenance programs including vegetation management and pole inspections.

As part of the recovery efforts, Entergy has worked to provide support for its communities while they recover from Ida. The company deployed 165 commercial scale generators to power critical community infrastructure such as medical facilities, gas stations, grocery stores, municipal water systems and community cooling centers in advance of their power being restored. Further, Entergy’s shareholders committed $1.25 million in financial support to help affected communities rebuild and recover from the storm.

For additional information on Entergy’s restoration efforts following Hurricane Ida, visit entergy.com/hurricaneida.

Financial Implications

Total restoration costs for the repair and/or replacement of the electrical facilities damaged by Hurricane Ida are estimated to be in the range of $2.1 billion to $2.6 billion. Most of the storm costs were incurred by Entergy Louisiana and Entergy New Orleans. The preliminary estimate for Entergy Louisiana is $2.0 billion to $2.4 billion, and the preliminary estimate for Entergy New Orleans is $120 million to $150 million.

Entergy also expects utility revenues in 2021 to be adversely affected, primarily due to power outages resulting from the hurricane. The company’s initial estimate of lost non-fuel revenue is approximately $75 million to $85 million, with most of this impact occurring in Entergy Louisiana’s and Entergy New Orleans’s service areas, $65 million to $70 million and $10 million to $15 million, respectively. The financial impact of the lost revenue is expected to be partly offset by lower operation and maintenance expenses.

The company affirms its 2021 adjusted earnings per share guidance range of $5.80 to $6.10 and its 2022 and 2023 adjusted earnings per share outlooks of $6.15 to $6.45 and $6.55 to $6.85, respectively.

Entergy believes its liquidity is sufficient to meet its current obligations. As of Aug. 31, 2021, Entergy’s liquidity of $4.2 billion consists of cash and cash equivalents ($1.0 billion), available revolver capacity ($4.1 billion), and storm escrows ($72 million), less commercial paper outstanding ($1.0 billion). The company plans to seek expedited recovery of its Hurricane Ida storm expenses using securitization financings. Assuming Entergy receives the proceeds from these securitization financings in 2022, the company expects to achieve key S&P Global Ratings’ and Moody’s Investors Services’ credit metrics by the end of 2022 sufficient to maintain current credit ratings.

The company has a long history of working collaboratively with its regulators to recover storm costs. Entergy Louisiana and Entergy New Orleans are considering all available avenues to recover storm-related costs from Hurricane Ida in a manner that will minimize the effects on customers, including federal government assistance and securitization financing. There are well-established mechanisms for recovery of prudently incurred storm costs in accordance with applicable regulatory and legal principles. Further, Entergy has been coordinating with Governor Edwards and the Louisiana congressional delegation to seek Community Development Block Grant disaster recovery funds and other funding options from the federal government. President Biden, who has been a vocal advocate of support for the recovery of the Gulf region, recently sent a $24 billion request to Congress for supplemental disaster appropriations, which includes $10 billion for Ida impacts nationwide. If approved, a portion of these funds could be allocated to Entergy to, in turn, reduce the customer burden dollar-for-dollar.

Forward-Looking Statements

In this news release, and from time to time, şÚÁĎłÔąĎÍř makes certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include, among other things, statements regarding Entergy’s 2021 earnings guidance; its current financial and operational outlooks; expectations around restoration timing, costs and recovery; and other statements of Entergy’s plans, beliefs, or expectations included in this news release. Readers are cautioned not to place undue reliance on these forward-looking statements, which apply only as of the date of this news release. Except to the extent required by the federal securities laws, Entergy undertakes no obligation to publicly update or revise any forward-looking statements, whether because of new information, future events, or otherwise.

Forward-looking statements are subject to a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied in such forward-looking statements, including (a) those factors discussed in this release and in Entergy’s most recent Annual Report on Form 10-K, any subsequent Quarterly Reports on Form 10-Q, and Entergy’s other reports and filings made under the Securities Exchange Act of 1934; (b) uncertainties associated with rate proceedings, formula rate plans and other cost recovery mechanisms, including the risk that costs may not be recoverable to the extent or on the timeline anticipated by the utilities; (c) uncertainties associated with efforts to remediate the effects of major storms and recover related restoration costs; (d) legislative and regulatory actions and risks and uncertainties associated with claims or litigation by or against Entergy and its subsidiaries; (e) effects of changes in federal, state or local laws and regulations and other governmental actions or policies, including changes in monetary, fiscal, tax, environmental or energy policies; (f) the direct and indirect impacts of the COVID-19 pandemic on Entergy and its customers; and (g) the effect of technological change, including the cost, pace of development and commercialization of new and emerging technologies.

About şÚÁĎłÔąĎÍř

şÚÁĎłÔąĎÍř is an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and approximately 12,500 employees. Learn more at entergy.com and follow on social media.

-30-

We have restored 910,000, or 96% of the 948,000 of the customers whose power was disrupted by Hurricane Ida, and restored 95%, or 659,000 of our Entergy Louisiana customers.

Hurricane Ida outage information at 7 a.m. included:

ĚýEstimated restoration times by parish for customers who remain without power include Lafourche — Sept. 29; Livingston — Sept. 17; Plaquemines (Outside of Belle Chasse) – Sept. 29; Plaquemines (Belle Chasse) – Sept. 10; St. Charles – Sept. 29; St. John Parish – Sept. 17; Tangipahoa – Sept. 17; Terrebonne – Sept. 29; Jefferson Parish West Bank – Sept. 17.

Visit our dedicated Hurricane Ida restoration website at /hurricaneida/etr/ to get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed at /hurricaneida/etr/ for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Maps with Hurricane Ida power estimated restoration times can be viewed hereĚýfor the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

As of 11 a.m. Sept. 16, we had returned 218 of the 226 affected transmission substations and 192 of 211 affected transmission lines. More than 236 miles of transmission lines remain out of service.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power to homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the portal last year, you must create a account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for , visit myentergy.com and select “Sign Up”. For added security purposes, the first time you log in to , you will be asked to reset your username and password and confirm your account preferences.Ěý

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• 

VIEW HURRICANE IDA DAMAGE AND RESTORATION PHOTOS AND VIDEOS HERE

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.ĚýGenerator safety tips are availableĚý.

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.Ěý

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please visit myentergy.com/s/makepayment for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

Our current Hurricane Ida workforce stands at 17,200. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

HURRICANE IDA INFORMATION HUB

VIEW HURRICANE IDA DAMAGE AND RESTORATION PHOTOS AND VIDEOS HERE

Our workforce has restored 95%, or 900,000 of the 948,000 total customers who lost power due to Hurricane Ida.

We have restored 93%, or 649,000 of Entergy Louisiana customers who lost power due to Hurricane Ida.Ěý

Continued storms today could adversely affect Hurricane Ida restoration. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.

Our crews will stay safe as Nicholas affects Ida restoration. They will shelter in either their trucks or another safe site if lightning is within 10 miles of a work location. In addition, our teams cannot put their buckets in the air when winds are greater than 30 mph. Please know, once conditions improve, we will resume our work to restore power quickly and safely.

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system. We estimate Sept. 29 to restore the heaviest-damage areas.

Hurricane Ida outage information at 6:30 a.m. included:

Hurricane Nicholas outage information at 6:30 a.m. included 18,000 customer outages in Texas and Louisiana. The remaining 1,000 Texas customers without power should be restored by 4 p.m. today.

Nicholas caused power outages for 12,000 in Louisiana (corrected as of noon Sept. 15). We will provide estimated times of restoration as damage assessment is completed.

As of 11 a.m. Sept. 14, we had returned 218 of the 226 affected transmission substations and 192 of 211 affected transmission lines.

Hurricane Ida restoration continues where it is safe to do so and where power can be received.

Visit our dedicated Hurricane Ida restoration websiteĚýto get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed here for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. An estimated restoration time of Sept. 29, for the areas that received the heaviest damage from Ida, was provided to affected customers.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the myEntergy portal last year, you must create a myEntergy account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for myEntergy, visit and select “Sign Up”. For added security purposes, the first time you log in to myEntergy, you will be asked to reset your username and password and confirm your account preferences.

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

View Hurricane Ida Damage and Restoration Photos and Videos Here

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring. Generator safety tips are available .

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please visit myentergy.com/s/makepayment for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

• Our current Hurricane Ida workforce stands at 18,400. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.
• We have nearly 400 workers in Texas who will complete Hurricane Nicholas restoration today.

Hurricane Ida Information Hub

View Hurricane Ida Damage and Restoration Photos and Videos Here

Nicholas could adversely affect Hurricane Ida restoration as Entergy’s Louisiana storm team continues making progress restoring power across southeast Louisiana. Our workforce has restored 91%, or 861,000 of the 948,000 total customers who lost power.

In Louisiana, we have restored 88%, or 610,000 of our customers who lost power due to Hurricane Ida. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.

Hurricane Ida outage information at 6 a.m. included:

Hurricane Ida restoration continues where it is safe to do so and where power can be received.

Visit our dedicated Hurricane Ida restoration websiteĚýto get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed hereĚýfor the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent the vast majority of customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more.

As of 11 a.m. Sept. 13, we had returned 218 of the 226 affected transmission substations and 191 of 211 affected transmission lines. Less than 262 miles of transmission lines remain out of service.

Entergy’s Texas and Louisiana crews and contractors are safely responding to Hurricane Nicholas.

• The companies have crews working to repair and rebuild portions of the electric system in southeast Louisiana because of Hurricane Ida.
• Our commitment to that region does not impact our ability to support customers elsewhere.

Entergy encourages customers to continue monitoring local weather alerts and implementing their storm plans.

• It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.
• Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. An estimated restoration time of Sept. 29, for the areas that received the heaviest damage from Ida, was provided to affected customers.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the myEntergy portal last year, you must create a myEntergy account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for myEntergy, visit and select “Sign Up”. For added security purposes, the first time you log in to myEntergy, you will be asked to reset your username and password and confirm your account preferences.

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

View Hurricane Ida Damage and Restoration Photos and Videos Here

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please go to for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

Our current Hurricane Ida workforce stands at 20,000. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

Here’s how we approach things at this stage to restore your power safely and quickly:

• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Then we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.
• You may see trucks, other vehicles and workers lined up while we process them into our system, taking inventory of equipment and personnel and giving a complete safety orientation.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.
• When restoration starts, keep in mind that if you don’t see us working near you, we may be working on another part of the electrical system that you can’t see but must be repaired to get power to you.

Following a storm, we deploy scouts to assess damage. It may take up to three days before we know how long until power is restored.

As safety is always the highest of priorities, and as we assess the damage, we’ll begin restoring service where it is deemed safe to do so.

Our employees are our greatest assets; we will keep our workers safe during a storm response.

• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.
• For strong hurricanes, we evacuate from the predicted landfall area, but quickly return as soon as conditions are safe to begin restoration.

Facing severe weather can be extremely challenging; we’re committed to minimizing the effects of a bad storm.

• Weather forecasts and computer models based on knowledge from past storms are used to predict the estimated number of customers without power and the number of days needed to restore power.
• Power is restored faster in areas with less damage. Some of the hardest-hit areas may take longer, which should be factored into your personal storm plan. Remember, safety first.
• Once the storm passes, we can fully assess the damage and will have more information to share.

Hurricane Ida Information Hub

View Hurricane Ida Damage and Restoration Photos and Videos Here