Lowery and his wife, Robin, are part of Storm Services Engineering’s scouting teams, one of the contractors Entergy Mississippi hires to assess damage after a severe storm strikes. On February 19, the Lowerys arrived at an address on their assignment list to assess damages. Aside from the power outage, everything seemed typical at first. Then they noticed several women sitting outside in freezing temperatures trying to warm themselves in the sun. One woman was completely wrapped in blankets with only her face peeking out. The Lowerys sensed something was not quite right.

Danny inspected the meter base and advised the ladies they needed an electrician. Within a few minutes of conversation, the Lowerys learned they were at an independent living group home where five women with disabilities lived. The women said they hadn’t eaten that day and their food supplies were low. One of the women was dependent on oxygen. Their cell phone batteries were dead and with no way to charge them, the ladies could not call anyone for help. Overwhelmed with compassion, the Lowerys knew they had to do something to help.

“When we’re working a storm, we carry food supplies with us,” Danny said. “Robin immediately gave them all we had in our truck. It was just Vienna sausages, canned tuna and bread but they were so appreciative. We also let them take turns getting warm in our truck with its heated seats and the heater going full blast. They loved it.”

Danny was able to contact the home’s owner and explain the repairs required before power could be restored. He also got the sheriff’s department to come out to ensure the ladies’ safety until the property owner arrived to take them to a hotel. Danny said the women were terrified at first and thought they would be responsible for the damages caused by the outage. Robin comforted them and held their hands while reassuring them that help was on the way.

“It struck my heart to the core that these women were dependent on someone else for their well-being,” Robin said. “My eyes were opened to consider who lives at the property where we’re working and what their needs may be during this kind of crisis. If we hadn’t talked to them and asked questions, we wouldn’t have known that they were hungry and scared on top of being cold.”

Robin said in the future, she’ll be more observant of whether the people inside the homes and businesses on their storm assignments may need help. Danny agreed, saying this experience opened his eyes, too.

“I’m finding out there are a lot of group homes like the one we encountered,” he said. “It’s not something I expected looking at the outside of the home. Fortunately, we realized this was a different situation than most. ��Anyone on our team could have been assigned to work that ticket and they would have reacted the same way.

“If you’re questioning something in your mind, follow through on it. My hope is that others will hear our story and do the same.”��

��

This was an unprecedented storm, one our area hasn’t seen in more than 25 years. About 1/5 of our customers were without power. The icy weather caused significant equipment damage, including 147 broken poles, 1,081 spans of wire down and 46 damaged transformers. The effort to repair or replace these damages was monumental. For example, the number of spans downed in this storm was equivalent to about 56 miles of wire, which is enough to stretch across the entire state of Rhode Island and back.

A workforce of more than 2,300 lineworkers, contractors and support staff from across the United States and Canada were engaged in the restoration efforts, working through extreme cold while also maintaining social distancing and other safety measures throughout the restoration.

Thank you for your patience and understanding as our crews safely restored power. For more information on how we prepare and respond to storms visit .

If your power is still out, we know you want to know when your area will be restored. A community update is available on the banner at the top of the Entergy Stormcenter . The information posted in the banner link at the top of the page is updated several times each day.

We understand any time without power is difficult and we appreciate your patience as we work through the restoration process. Remaining outages are scattered across our service area. It takes time to restore such widespread outages.

Last week’s icy weather caused significant equipment damage, including 147 broken poles, 1,081 spans of wire down and 46 damaged transformers. Some of the damaged equipment is difficult to reach and we have brought in special equipment to access those areas.

• A span of wire measures about 250-300 feet in length. The number of spans downed in this storm is equivalent to about 56 miles of wire.
• Under ideal circumstances, a crew can replace a broken pole in about three hours. The number of broken power poles found in this storm could take crews more than 430 hours to replace.

Restoration work is proceeding as safely as possible. Crews continue to take additional safety measures, including practicing social distancing. We ask customers to do the same. For their safety and yours, please stay away from our work zones.

You can also use these tips to stay safe and keep in touch:

Safety

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage online or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Stay clear of linemen as they work. Our crews continue to practice social distancing and we ask that customers do the same.

Stay in touch

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Follow Entergy Mississippi at or .
• Follow updates in local news media, including radio, television and newspapers.

We appreciate your patience as we work to safely restore power. For more tips and storm updates, visit��.

At this point in our restoration effort, the remaining outages are widely scattered across the portions of our service area affected by the storm. Damage to our equipment includes 147 broken poles, 1,081 spans of wire down and 46 damaged transformers. Such widespread damage takes time to restore, especially when some equipment is difficult to reach.

• A span of wire measures about 250-300 feet in length. The current number of spans down is equivalent to about 56 miles of wire.
• Under ideal circumstances, a crew can replace a broken pole in about three hours. The number of broken power poles found in this storm so far could take crews more than 430 hours to replace.

Restoration work is proceeding as safely as possible. Crews continue to take additional safety measures, including practicing social distancing. We ask customers to do the same. For their safety and yours, please stay away from our work zones.

We know you want to know when power will be restored in your area. A community update is available on the banner at the top of the Entergy Stormcenter . We continue experiencing a delay in reflecting restoration status on the outage map, causing temporary discrepancies in information presented. The information posted in the banner link at the top of the page is updated several times each day. We are working to correct the issues and apologize for the inconvenience.

You can also use these tips to stay safe and keep in touch:

Safety

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage online or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Stay clear of linemen as they work. Our crews continue to practice social distancing and we ask that customers do the same.

Stay in touch

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Follow Entergy Mississippi at or .
• Follow updates in local news media, including radio, television and newspapers.

We appreciate your patience as we work to safely restore power. For more tips and storm updates, visit��.

If customers are still without power, they should check for damage to the . If their electric meter or the wiring is damaged, they should contact an electrician to make repairs. If their electric equipment appears undamaged, they should call 1-800-9OUTAGE, 1-800-968-8243.

How to Manage ���ϳԹ��� Usage

These record-breaking temperatures can drive increased electricity usage which can impact customer bills. Customers have a number of questions about their bill and how this storm might affect their bill.

Entergy Texas is a fully regulated utility that can only charge rates already approved by the Public Utility Commission of Texas. The price Entergy Texas charges per kilowatt hour for energy usage does not fluctuate based on market conditions. We can only change rates by making a request that is either approved or rejected by the Public Utility Commission of Texas.��

If customers have had their��installed, they can login to����to manage and track their energy usage. Customers no longer have to wait until the end of the month to view their energy usage. Shortly after meters are installed, customers can log into their account and view how much electricity has been used daily, shown in 15-minute increments for residential customers. Through the new online tools, customers will also be able to set up alerts when reaching budgetary goals to keep them aware of their monthly spending. Advanced meters are designed to provide customers with more timely usage information so that customers can make necessary adjustments to reduce consumption if they choose to, which could reduce their electric bill.

Bill Payment Assistance

We understand the impact this event has on our customers. As part of our response to the COVID-19 pandemic, we have developed a series of new payment options for customers who are having trouble paying their bills, including taking up to twelve months to pay their current bill and/or unpaid balances. For more information on these options please visit entergy.com/mypaymentoptions.

��

��

Crews have successfully restored nearly 134,000 of the more than 160,000 outages that occurred since Feb. 18.

At 9 a.m. today, 26,162 customer outages remained, including:

Louisiana: 9,680
Mississippi: 16,394
Arkansas: 77
Texas: 11

Restoration for most customers without power should occur by this evening. Restoration for customers in more remote locations could last until early in the week.

As we restore service to customers, demand for power will grow. We will restore service to our customers as safely and quickly as possible. However, we must continue our cold-weather restoration processes to manage instantaneous demand. Customers without power should turn off or unplug electric heat systems and appliances and turn them back on gradually after power is restored.

Our total restoration workforce of 7,952 is restoring power as quickly and safely as possible.

• We remind customers that ice remaining on trees and power lines can result in power outages.
• Road closures due to icy conditions and other accessibility challenges may affect the ability of crews to reach some areas and could delay restoration in those communities.
• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration as well.

The series of storms has caused damage to our electricity distribution equipment. By 9 p.m. Saturday, assessors had found 442 poles, 502 transformers and 3,317 spans of wire were damaged or destroyed.

Entergy’s reliability coordinator, MISO, has canceled its directive to conserve electricity, but continues monitoring the demand for electrical power with the available supply.

We continue experiencing a delay in reflecting restoration status on the outage map, causing temporary discrepancies in information presented. We are working to correct the issues and apologize for the inconvenience. If power is restored in your area and/or an outage at your location is not displayed on the map, please contact us to report your outage. To report an outage, call 1-800-9OUTAGE��(1-800-968-8243), or, if registered, text OUT to 36778.

Restoration Information

• Our restoration crews are restoring power for our customers where it is safe to do so. Road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities.
• There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGE (1-800-968-8243).
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.
• These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and make the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when we try to restore power.
• Restoring all customers on the same power line has the potential to create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line can handle.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help in the restoration process by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances to spread out the increase in power usage over a longer time.
• If you heat your home with natural gas, your furnace still requires electricity to run. Both the motor that powers the blower fan and the ignition systems in most modern furnaces require electricity. Also, as a safety precaution, your furnace typically won’t operate unless the blower has power to prevent the unit from overheating.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE��(1-800-968-8243).
• Report your power outage or call 1-800-9OUTAGE (1-800-968-8243). If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, . DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Visit “View Outages.”
• Follow us at ��or��.
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, go to Entergy’s Storm Center and view our Operation: Storm Ready Guide.

Unfortunately, we have seen an increase in attempts to scam our customers during these winter storms.

• Entergy customer service representatives never demand immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

Click here for more storm photos

At 3 p.m., approximately 19,600 Entergy customers in Louisiana were without power, most being in the hardest-hit areas south of I-20. The second winter storm brought freezing rain and ice Wednesday and into Thursday, causing widespread damage to the company’s electric system in central and north Louisiana.

Since the initial storm on Monday, damage assessment personnel have found approximately 230 poles, 180 transformers and 1,750 spans of wire that were damaged and either in need of repair or replacement statewide. Much like in south Louisiana earlier this week, scouts have found numerous downed power lines due to ice accumulation and fallen trees and limbs in the northern portion of the state.

Crews are making repairs, setting new poles and installing new wire and equipment as far west as Natchitoches Parish and as far east as Madison Parish. With damage being widespread, crews expect restoration to continue into Monday in some of the hardest-hit areas of Avoyelles, Caldwell, Catahoula, Grant, Ouachita and Richland parishes.

Entergy’s reliability coordinator, Mid-Continent Independent Service Operator, has canceled its directive to conserve electricity, but continues monitoring the demand for electric power with the available supply. Customers who have lost power can help restoration crews by unplugging electric heating and appliances and plugging them back in gradually once power has been restored. This will help avoid placing instantaneous demand on the electric system and causing additional damage or recurring power outages.

“This has been tough week for many of our communities across Louisiana, but we’re getting closer to seeing light at the end of the tunnel,” said John Hawkins, vice president of distribution operations for Entergy in Louisiana. “Our restoration workforce is making significant progress, but there’s still work to do. We know that when you reach for the switch, you want the lights to come on and we’re working as quickly and safely as possible to make that happen.”

LATEST ESTIMATED TIMES OF RESTORATION

East Baton Rouge Parish
Number of outages as of 9 a.m.: 67
Percentage of damage assessments complete: 100%
Estimated restoration: The vast majority of customers who can accept power have been restored with a few customer outages, most of which occurred after Tuesday, extending into��Saturday, February 20.��

Livingston Parish
Number of outages as of 9 a.m.: 8
Percentage of damage assessments complete: 100%
Estimated restoration:����The vast majority of customers who can accept power have been restored.��

St. Helena Parish
Number of outages as of 9 a.m.: 5
Percentage of damage assessments complete: 100%
Estimated restoration:�� The vast majority of customers who can accept power have been restored.

Tangipahoa Parish
Number of outages as of 9 a.m.: 24
Percentage of damage assessments complete: 100%
Estimated restoration:�� The vast majority of customers who can accept power have been restored with a few customer outages extending into��Saturday, February 20.

North and Central Louisiana Parishes:

Avoyelles Parish
Number of outages as of 9 a.m.:�� 1406
Percentage of damage assessments complete: 80%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 22.

Bienville Parish
Number of outages as of 9 a.m.:�� 143
Percentage of damage assessments complete: 90%
Estimated restoration:�� While most customers will be restored by 10 p.m. February 20, some isolated cases may extend into��February 21.

Caldwell Parish
Number of outages as of 9 a.m.:�� 2664
Percentage of damage assessments complete: 80%
Estimated restoration:�� While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 22.

Catahoula Parish
Number of outages as of 9 a.m.:�� 6
Percentage of damage assessments complete: 80%
Estimated restoration:����Customers who can accept power are expected to be restored by 10 p.m., February 22.

Concordia Parish
Number of outages as of 9 a.m.:�� 2479
Percentage of damage assessments complete: 80%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

East Carroll Parish
Number of outages as of 9 a.m.:�� 374
Percentage of damage assessments complete: 85%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Franklin Parish
Number of outages as of 9 a.m.:�� 1603
Percentage of damage assessments complete: 80%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Grant Parish
Number of outages as of 9 a.m.: 618
Percentage of damage assessments complete: 80%
Estimated restoration:�� While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 22.

Jackson Parish
Number of outages as of 9 a.m.: 151
Percentage of damage assessments complete: 90%
Estimated restoration:��The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Lasalle Parish
Number of outages as of 9 a.m.:�� 1132
Percentage of damage assessments complete: 80%
Estimated restoration:��The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Lincoln Parish
Number of outages as of 9 a.m.:�� 2
Percentage of damage assessments complete: 100%
Estimated restoration:��The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Madison Parish
Number of outages as of 9 a.m.:�� 1931
Percentage of damage assessments complete: 85%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.

Morehouse Parish
Number of outages as of 9 a.m.:�� 226
Percentage of damage assessments complete: 85%
Estimated restoration:����The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 21.����

Natchitoches Parish
Number of outages as of 9 a.m.:�� 17
Percentage of damage assessments complete: 90%
Estimated restoration:�� While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 21.

Ouachita Parish
Monroe/West Monroe:
Number of outages as of 9 a.m.: 604
Percentage of damage assessments complete: 100%
Estimated restoration: While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 20.

Other Areas:
Number of outages as of 9 a.m.: 169
Percentage of damage assessments complete: 80%
Estimated restoration: While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 22.

Red River Parish
Number of outages as of 9 a.m.: 34
Percentage of damage assessments complete: 100%
Estimated restoration: We expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 20.

Richland Parish
Number of outages as of 9 a.m.: 1461��
Percentage of damage assessments complete: 80%
Estimated restoration: While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 22.�� �� �� �� ����

Tensas Parish
Number of outages as of 9 a.m.: 1273
Percentage of damage assessments complete: 80%
Estimated restoration: While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 21.

Webster Parish
Number of outages as of 9 a.m.: 33
Percentage of damage assessments complete: 100%
Estimated restoration:��The vast majority of customers who can accept power are expected to be restored by 10 p.m., February 20.

West Carroll Parish
Number of outages as of 9 a.m.: 359��
Percentage of damage assessments complete: 85%
Estimated restoration: While some customers may be restored sooner, we expect the��vast majority of customers who can accept power to be restored by 10 p.m., February 21.

Winn Parish
Number of outages as of 9 a.m.: 1446
Percentage of damage assessments complete: 80%
Estimated restoration: While most customers will be restored by 10 p.m. February 20, some isolated cases may extend into��February 21.

Customers should remain prepared:

• Charge up mobile devices and back-up batteries.
• Download the Entergy app to sign up for text updates.
• Review guidance at��.
• If you have medical equipment that requires electricity to properly function, take necessary steps to secure an alternative source of electricity in the event of a power disruption.
• Have an emergency kit including flashlights, medicine, first aid, water and food.

Safety is our number one priority.�� If you lose power:

• Stay away from downed power lines and assume they are energized. Report them to 1-800-9OUTAGE.
• Report your power outage online to Entergy Louisiana or call 1-800-9OUTAGE. There is no need to speak with a customer service representative to report an outage if completed online.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician to prevent back feed on to the distribution system.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Please stay clear of linemen as they work to safely restore power
• Customers without power can help in the restoration process by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances to spread out the increase in power usage over a longer time.

Conserve Electricity:

Remember that extreme cold can drive increased electricity consumption.�� Follow these easy steps to reduce consumption and lower your usage:

• Heating can account for as much as 55% of your monthly electric bill. Setting the thermostat to 68 degrees in the winter is an easy way to reduce how much energy you use. Every degree above 68 on the thermostat can increase your bill by about 3%.
• Conserve hot water. Wrap your electric water heater with a water heater blanket that can be found at local home improvement stores and set the thermostat to 120 degrees or medium.
• Keep all doors and windows closed. Constant traffic will let out the warm air, forcing your heater to work harder to keep the room at the set temperature.
• Ensure fans are turning the right way. Fans should be run at a low speed clockwise during the winter. This helps keep the cold air from blowing down on you.
• Keep the air circulating. Don’t block heat registers or air returns with curtains or furniture.
• Leverage the sun. During the day, open your curtains and blinds to let in the warm sunlight. Close them at night to reduce heat loss.

STORM RESTORATION PROCESS

• Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
• As we assess the damage, we will begin restoring service where it is deemed safe to do so.��

STAY INFORMED

• We continuously keep our communities informed throughout a storm using the following channels:
• Download our free app for your smartphone at��www.entergy.com/app.
• Sign up for text alerts. From your cell phone text REG to 36778.
• Visit����and��.
• Follow us on����or��.
• Call us at 800-9OUTAGE (800-968-8243).
• Follow updates in your local news media like radio television and newspapers.

Your preparation is essential too:

• Above all stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the����website for planning tools that can help guide you through the decisions you need to make.
• Whether you shelter in place or evacuate, you should make preparations to protect your home.
  • Decide to stay or go well before the storm strikes.
  • Basic emergency supplies and a first aid kit are key items to keep on hand during severe weather.
  • Visit the����website in advance for details on how to prepare for hurricanes and other types of storms.

Travel in the icy conditions has been difficult, causing delays in our ability to reach damaged equipment to make repairs. Overnight refreezing could also hamper travel today until roads thaw. As temperatures rise and weather improves, we expect the pace of restoration will increase. However, damage is extensive, and while restoration work is proceeding as safely as possible, we expect it will take several days to complete.

We continue to assess damage and have identified 124 broken poles, 782 spans of wire down and 28 damaged transformers. We have brought in additional resources to help with restoration efforts. Our workforce includes more than 2,200 lineworkers, contractors and support staff. Assistance crews have come from Alabama, Arkansas, Illinois, Florida, Kentucky, Missouri, Tennessee and Canada, among other locations.

There will be a growing demand for more electricity as we restore service to customers, and we must continue our cold weather restoration processes to manage instantaneous demand. Customers without power can help in the restoration process by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then gradually turn on other appliances to spread out the increase in power usage over a longer period of time.

We know you want to know when power will be restored in your area. Updates by community, as of 8 a.m., are below.

Use these tips to stay safe, stay in touch and conserve energy:

Safety

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage online or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Stay clear of linemen as they work. Our crews continue to practice social distancing and we ask that customers do the same.

Stay in touch

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Follow Entergy Mississippi at or .
• Follow updates in local news media, including radio, television and newspapers.

Conserve energy

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

��

We appreciate your patience and your conservation efforts. For more tips and storm updates, visit��

Our Louisiana and Mississippi areas of our service territory continue to see extensive outages caused by the recent series of winter storms.��Restoration for most customers without power should occur over the weekend. Restoration for those in more remote locations could last until early next week.

Despite conditions hampering restoration, crews have successfully restored over 103,000 of the over 160,000 outages that occurred Feb. 18 at 9 a.m. At 7 a.m. today, 57,131 customer outages occurred, including:

Louisiana: 19,279
Mississippi: 37,645
Arkansas: 31
Texas: 176

As we restore service to customers, demand for power will grow. We will restore service to our customers as safely and quickly as possible. However, we must continue our cold-weather restoration processes to manage instantaneous demand. Customers without power should turn off or unplug electric heat systems and appliances and turn them back on gradually after power is restored.��

Our restoration workforce totals over 7,700 helping restore power.

• We remind customers that ice accumulating on trees and power lines can result in power outages.
• Road closures due to icy conditions and other accessibility challenges may affect the ability of crews to reach some areas and could delay restoration in those communities.
• Crews will continue to take extra safety precautions and practice social distancing due to the COVID-19 pandemic, which could slow restoration as well.
• The series of storms has caused damage to our electricity distribution equipment. By 9 p.m. yesterday, assessors had found 386 poles, 482 transformers and 2,895 spans of wire were damaged or destroyed.
  
• Entergy’s reliability coordinator, MISO, has canceled its directive to conserve electricity, but continues monitoring the demand for electrical power with the available supply.

Power supply availability has improved, but low temperatures across our territory continue to cause high demand for electricity. Unusually high demand for power is expected to continue through Saturday.

Entergy’s reliability coordinator, MISO, continues monitoring the demand for electrical power with the available supply. MISO ensures reliable, cost-effective electricity delivery across parts of 15 U.S. states and one Canadian province. MISO manages approximately 65,000 miles of high-voltage transmission and 200,000 megawatts of power-generating resources across its footprint.

We ask customers to continue minimizing energy usage as much as possible until the extreme cold weather passes.

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• If you can, take advantage of mother nature. If it’s cold, open blinds, drapes and curtains when the sun is shining to let in warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• The high level of instantaneous demand is hampering efforts to restore power in some areas. Customers without power should turn off or unplug electric heat systems and appliances and turn them back on gradually after power is restored.

We continue experiencing a delay in reflecting restoration status on the outage map, causing temporary discrepancies in information presented. We are working to correct the issues and apologize for the inconvenience. If power is restored in your area and/or an outage at your location is not displayed on the map, please contact us to report your outage. To report an outage, call 1-800-9OUTAGE��(1-800-968-8243), or, if registered, text OUT to 36778.

Restoration Information

• Our restoration crews are restoring power for our customers where it is safe to do so. Remaining road closures due to icy conditions and other accessibility challenges due to the storm may affect our ability to reach some areas of our territory and could delay restoration in those communities until rising temperatures thaw remaining ice.
• There can be many factors that cause momentary interruptions in power. During extremely cold weather, the electric load increases significantly in comparison to “normal” cold weather conditions. Colder temperatures during the early morning and late-night hours can prompt many customers to heat their homes around the same time. This can sometimes cause voltage variations, causing power to go off and on repeatedly. Report such incidents to entergy.com or 1-800-9-OUTAGE (1-800-968-8243).
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.
• These are extreme conditions creating high demand for electricity. It takes more electricity to heat your home. When using an air conditioner to cool, excess heat is taken from inside your home and moved outside. Heating your home requires a machine inside to make heat and then move it.

Cold Weather Restoration

We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related.

• Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and make the situation worse.
• During cold temperature extremes, customers tend to use a lot of electricity to keep heating or other devices running. Electric heaters often will run continuously, creating a constant power demand.
• When power is disrupted during winter, many customers leave their heating systems and appliances turned on, creating too much energy demand all at once when we try to restore power.
• Restoring all customers on the same power line has the potential to create large, instantaneous power demands. The instant demand could be higher than the built-in protective devices on a line can handle.
• We have devices that protect our system during times of normal, day-to-day operations and power demand. During weather extremes, we must change our processes to protect our system and restore power in a way that best ensures safety and reliability for our customers.
• During extreme cold weather conditions, these specific restoration challenges are experienced not just by Entergy, but throughout the industry and the country.
• Customers without power can help in the restoration process by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then, gradually turn other appliances to spread out the increase in power usage over a longer time.
• If��you heat our home with natural gas, your furnace still requires electricity to run. Both the motor that powers the blower fan and the ignition systems in most modern furnaces require electricity. Also, as a safety precaution, your furnace typically won’t operate unless the blower has power to prevent the unit from overheating.

Our restoration focus includes ensuring the safety of our workers.

• Workers restore service where it is safe to do so.
• We restore service to customers by closing circuit breakers, rerouting power and other means.
• As we learn more about the damage, we put in place a restoration plan that helps us restore the greatest number of customers safely in the shortest amount of time.

Here is what our customers can expect from us in responding to this storm:

• We have assembled and organized the workforce we need to restore service safely and quickly to all customers.
• We will keep you informed about our restoration progress.

If you lose power:

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE��(1-800-968-8243).
• Report your power outage or call 1-800-9OUTAGE (1-800-968-8243). If you report your outage by phone, trust the automated system. It works very well. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, . DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Stay clear of linemen as they work.

To stay up to date on outages and restoration:

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Visit “View Outages.”
• Follow us at ��or��.
• Follow updates in local news media, including radio, television and newspapers.
• For tips on battling winter’s chill, while still keeping a lid on energy bills, go to Entergy’s Storm Center and view our Operation: Storm Ready Guide.

As we respond to these winter storms, we want to be sure you are prepared.

• Above all, stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the website for planning tools that can help guide you through the decisions you need to make.
• As we focus resources on storm restoration, routine tasks, such as installation of new service, are likely to be delayed.

Unfortunately, we have seen an increase in attempts to scam our customers during these winter storms.

• Entergy customer service representatives never demand immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

The aftermath of wintry conditions continues to cause outages. Frozen precipitation and wind have caused tree limbs to fall and create new outages. Some additional outages and damage have resulted from vehicles sliding on icy roads into power poles. These treacherous conditions and other accessibility challenges are affecting our ability to reach some areas and delaying restoration.

So far, damage assessors have identified 111 broken poles, 652 spans of wire down and 28 damaged transformers. We have brought in additional resources to help with restoration efforts. Our workforce includes more than 2,200 lineworkers, contractors and support staff. Assistance crews have come from Alabama, Arkansas, Illinois, Florida, Kentucky, Missouri, Tennessee and Canada, among other locations. While crews are restoring power as quickly and safely as possible, we expect it will take several days.

There will be a growing demand for more electricity as we restore service to customers, and we must continue our cold weather restoration processes to manage instantaneous demand. Customers without power can help in the restoration process by turning off major appliances but leaving on a lamp or other light to indicate when power is restored. Then gradually turn on other appliances to spread out the increase in power usage over a longer period of time.

The demand for power remains extremely high during this period of sustained cold weather and continues to strain the electric grid. We ask customers not affected by outages to keep minimizing energy usage as much as possible until the extreme cold weather passes.

Use these tips to stay safe, stay in touch and conserve energy:

Safety

• Stay away from downed power lines. You can’t tell from looking at them whether they are energized or not, so assume they are. Report them to 1-800-9OUTAGE.
• Report your power outage online or call 1-800-9OUTAGE. If you report your outage by phone, trust the automated system. There is no need to speak with a customer service representative to report an outage.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting to the whole house, do so only if the connection has been installed by a licensed electrician.
• Stay clear of linemen as they work. Our crews continue to practice social distancing and we ask that customers do the same.

Stay in touch

• Download the Entergy app for Apple or Android operating systems at Entergy.com/app.
• Register for address-specific alerts by texting REG to 36778. Customers will need an account number and ZIP code. Once registered, text OUT to 36778 to report an outage.
• Follow Entergy Mississippi at or .
• Follow updates in local news media, including radio, television and newspapers.

Conserve energy

• Keep warm, not hot. Lower your thermostat to 68 degrees. When possible, wear additional layers of clothing.
• Unplug electronic devices and turn off lights that are not in use.
• When the sun is shining, open blinds, drapes and curtains to let in the sun’s warmth.
• Hold off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.
• Wash clothes with cold water, shower quickly instead of taking a bath, cook foods at the lowest possible setting and refrain from opening the oven door while baking.
• Don’t allow warmed air to escape from the home.

We appreciate your patience and your conservation efforts. For more tips and storm updates, visit��.