Flood – Entergy We power life. Wed, 25 Jun 2025 18:36:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 /wp-content/uploads/2024/06/cropped-FavIcon-32x32.png Flood – Entergy 32 32 Update on the Pearl River flooding /stormcenter/pearl-river-flooding-692713855 Sat, 27 Aug 2022 00:40:00 +0000 /pearl-river-flooding-692713855 Entergy Mississippi is closely monitoring conditions in metro Jackson related to rising levels along the Pearl River. We are working closely with local emergency officials and civil defense departments to monitor the latest information on flood stages and ensure the safety of our employees and the public.

It’s particularly important to be prepared for flooding if you live in a low-lying area near a body of water, such as a river, stream or culvert, or downstream from a dam or levee.

Preparing for flooding

  •  It’s one of the best ways to be prepared for any type of severe weather.
  • Know your flood risk. Find out if you live, work or travel through areas prone to flooding. Based on what you learn, familiarize yourself with evacuation routes and assess the need for flood insurance.
  • If you own a generator, review the instructions. Be prepared to operate it according to the manufacturer’s guidelines. 
  • Particularly if you are considering evacuation, remove all food from freezers and refrigerators. Bring in outdoor furniture, and move important items to a higher elevation if possible. Shut off the electricity by locating your electrical circuit box. For your safety, always shut off all the individual circuits before shutting off the main circuit.

Flood safety

  • Stay away from downed lines. If you see a downed line, keep your distance and call 1-800-ENTERGY (1-800-368-3749) to report it.
  • Avoid areas of debris, as downed and energized power lines may not be visible.
  • Don’t walk or drive through flood waters. Just six inches of moving water can knock you down, and one foot of water can sweep your vehicle away. In addition, water may be electrified from nearby downed lines.
  • Use extreme caution when navigating boats in flooded areas around power lines to ensure boats and their occupants don’t come into contact with energized lines. 

For more information, consult the Federal Emergency Management Agency’s .

Terms to know

FLOOD WATCH: Watches inform of possible flooding. If you are in a watch area, check flood action plans, keep informed and be ready to act if a warning is issued or you see flooding.

FLOOD/FLASH FLOOD WARNING: A flood/flash flood warning is issued for specific communities, streams or areas where flooding is imminent or in progress. Persons in the warning area should take precautions immediately. Be prepared to move to higher ground on short notice.  

Sources: FEMA, U.S. Department of Homeland Security

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Pearl River Flood Update – Wednesday, Feb. 26 /stormcenter/pearl-river-flood-update-wednesday-feb-26 Thu, 27 Feb 2020 00:06:00 +0000 /pearl-river-flood-update-wednesday-feb-26 Flood waters along the Pearl River have receded and Entergy Mississippi has completed restoration for customers who are able to receive electrical service. While Pearl River flooding threats have subsided, Mississippi River water levels are rising. We have disconnected service to some customers affected by those conditions for public safety and to comply with the National Electric Safety Code. Our crews continue to inspect equipment related to both situations. We remain focused on working safely to restore service when customers can safely take power.

For those customers who had water in their home, power can be restored if an adult is home and wants to be restored. If no adult is home, the meter will be in the off position or off at a main breaker. In these cases, a notice will be left instructing the customer how to have service restored. Please remember, your city or county may require an inspection before service can be reestablished.

When flood waters have receded and customers are able to return to their homes, we urge you to take safety precautions and keep the following in mind:

  • Stay away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
  • Once flood waters recede, we will work with customers to restore service. Customers should call 1-800-ENTERGY (1-800-368-3749) to request service reconnections.
  • If your property has any water damage, turn off the electricity at either the main fuse box or circuit breaker and call a licensed electrician for advice and possible inspection of the property’s electric wiring. Customers should not step in water to get to the fuse box or circuit breaker.
  • Even if you do not have property damage, you should still be cautious. Look for electrical system damage after power is restored. If sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
  • For customers’ safety, we suggest a qualified electrician inspect electrical equipment inside of the facility or home, even if their city or county does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.
  • Remember, dehumidifiers, fans or other equipment used to dry out your home can use a lot of electricity, so even if you’re not living in the home, your electric use could be high. And, if insulation or walls are removed during clean up, your home may not be protected from exterior temperatures, causing your heater to run more. Both of these can lead to high bills.

Entergy Mississippi will continue to work with customers affected by flooding until service is restored. We will provide updates on stormcenter.entergy.com should additional flooding threaten our service area.

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Pearl River Flood Update – Wednesday, Feb. 19 /stormcenter/pearl-river-flood-update-wednesday-feb-19 Wed, 19 Feb 2020 22:14:00 +0000 /pearl-river-flood-update-wednesday-feb-19 As flood waters in the Jackson metro area have begun to recede, we continue to focus on maintaining safety for our customers. Crews are inspecting our equipment and meters impacted by the flood in hopes of restoring customers who can take service. We expect this to take several days to complete. 

If a house has taken on flood waters, a city inspection may be required prior to reestablishing service. The City of Jackson is requiring a city inspection for homes with 18 inches or more water in the home before service can be restored. Homes with less than 18 inches will be restored if someone is home. If no one is home the meter or an outside breaker will be turned off and customers can turn the breaker on when returning home.

Flood waters are beginning to threaten other towns along the Pearl River, and we may have to begin disconnecting electrical service to homes and businesses as a public safety precaution and to comply with the National Electric Safety Code.

While we expect this to be limited to those areas that experience flooding, service disconnections could extend to more areas as water levels continue to rise and approach customer homes, businesses and electrical equipment. As flood waters rise and enter houses, we may have to disconnect service to customers. In some cases where accessibility is an issue with flood waters, we may have to de-energize a line segment which may disconnect service to houses that are not flooded, as well as those that are flooded. Our intent is to take every reasonable step to avoid interrupting service to areas not affected by flooding.

With assistance from state and local officials, Entergy Mississippi is closely monitoring the situation and will keep our customers informed of plans to disconnect service as conditions warrant.

When flood waters have receded and customers are able to return to their homes, we urge you to take safety precautions and keep the following in mind:

  • Stay away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
  • Once flood waters recede, we will work with customers to restore service. Customers should call 1-800-ENTERGY (1-800-368-3749) to request service reconnections.
  • If your property has any water damage, turn off the electricity at either the main fuse box or circuit breaker and call a licensed electrician for advice and possible inspection of the property’s electric wiring. Customers should not step in water to get to the fuse box or circuit breaker.
  • Even if you do not have property damage, you should still be cautious. Look for electrical system damage after power is restored. If sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
  • For customers’ safety, we suggest a qualified electrician inspect electrical equipment inside of the facility or home, even if their city or county does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.
  • Remember, dehumidifiers, fans or other equipment used to dry out your home can use a lot of electricity, so even if you’re not living in the home, your electric use could be high. And, if insulation or walls are removed during clean up, your home may not be protected from exterior temperatures, causing your heater to run more. Both of these can lead to high bills.
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Pearl River Flood Update – Monday Evening, Feb. 17 /stormcenter/pearl-river-flood-update-monday-evening-feb-17the-pearl-river-has-crested-however-that-does-not Tue, 18 Feb 2020 05:19:00 +0000 /pearl-river-flood-update-monday-evening-feb-17the-pearl-river-has-crested-however-that-does-not The Pearl River has crested, however that does not mean this flood event is over. More rain is expected this week which may delay our ability to restore power, as the water must first recede. When flood waters do recede, we will work with customers to restore service.  If a house has taken on flood waters, a city inspection may be required prior to reestablishing service.  

Stay vigilant! Stay away from downed power lines and flooded areas. Do not walk in standing water or venture into areas of debris, since energized and dangerous power lines may not be visible.  Use extreme caution when navigating boats in flooded areas around power lines to ensure the boats and their occupants do not come in contact with energized lines.

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Pearl River Flooding – Monday, Feb. 17 /stormcenter/pearl-river-flooding-monday-feb-18 Mon, 17 Feb 2020 22:54:00 +0000 /pearl-river-flooding-monday-feb-18 Flood Update: We are continuing to patrol the neighborhoods that are experiencing flooding to monitor the flood level and the rise in water to determine whether additional customers will need to be disconnected.  We are making every effort to avoid disconnecting customers if possible, but may need to do so for safety reasons. We are closely monitoring Georgetown and Monticello as flood waters are expected to crest there on Tuesday and Wednesday, respectively.

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Pearl River Flooding Update /stormcenter/pearl-river-flooding-1738361995 Sun, 16 Feb 2020 03:42:00 +0000 /pearl-river-flooding-1738361995 If you have been told by authorities to evacuate due to potential flooding, please do so. If you choose to stay, understand that Entergy may need to cut your electrical service and you will be without power until the waters recede. Even if your home has not been flooded, if you are on a street where other homes are flooded, you may lose power as well.

We’ll take every reasonable step to avoid disconnecting service, however we may need to do so in some instances to meet codes and for public safety. 

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Pearl River Flooding /stormcenter/pearl-river-flooding Sat, 15 Feb 2020 04:48:00 +0000 /pearl-river-flooding Due to rising levels on the Pearl River, Entergy Mississippi has de-energized two Jackson substations and disconnected electrical service to some low-lying deer camps in Madison County as a public safety precaution and to comply with the National Electric Safety Code.

While this has been limited to those areas that have experienced flooding, service disconnections could extend to more areas if water levels continue to rise and approach customer homes, businesses and electrical equipment. As flood waters rise and enter houses, we may have to disconnect service to customers. In some cases where accessibility is an issue with flood waters, we may have to de-energize a line segment which may disconnect service to houses that are not flooded, as well as those that are flooded. Our intent is to take every reasonable step to avoid interrupting service to areas not affected by flooding. 

With assistance from state and local officials, Entergy Mississippi is closely monitoring the situation and will keep our customers informed of plans to disconnect service as conditions warrant.

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Entergy Provides Important Information for Flooded Customers /news/entergy-provides-important-information-for-flooded-customers Tue, 24 Sep 2019 09:26:00 +0000 /blog-post/entergy-provides-important-information-for-flooded-customers/ Power has been restored to all customers who can safely receive it, but for customers whose homes and businesses flooded during Imelda, it could be some time before their buildings can be energized.

Entergy Texas is conducting walkdowns of the hardest-hit neighborhoods and is working to estimate the number of customers who cannot safely have power due to high water or severe flood damage. The company will continue working with these customers on an individual basis until their power can be restored.

Entergy Texas workers are inspecting meters and repairing or replacing them as necessary. Customers may need to make repairs to property and obtain inspections before Entergy is able to safely restore power to these locations.  For more information please visit www.entergy.com/imelda.

Entergy Texas will spend the next few weeks rebuilding and repairing parts of the system that were damaged by replacing some temporary and damaged equipment with new, upgraded assets.

“The scenes from Tropical Storm Imelda look a lot like Hurricane Harvey in some parts of our service area. More than three feet of water in some areas has created catastrophic damage for our customers,” said Stuart Barrett, vice president of customer service for Entergy Texas, Inc. “I thank our customers for their patience during this historic event. With the lights back on, we will turn to supporting our communities as we work to rebuild.”

As customers remove water-soaked walls and flooring and prepare to rebuild their homes and businesses, they may need to obtain inspections before Entergy can safely reestablish service. Some tips for customers who experienced flooding:

  • If the water level rose above electrical outlets but stopped below the electric meter, Entergy advises you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on.
  • If customers are not home when a worker arrives to inspect the meter and detects a problem, Entergy will disconnect the electric meter, but keep it place. When repairs are made, call 1-800-368-3749 to request a reconnect.
  • If customers’ property has any water damage, they should turn off the electricity at either the main fuse box or circuit breaker and call a licensed electrician for advice and possible inspection of the property’s electric wiring. Customers should not step in water to get to the fuse box or circuit breaker.
  • Customers without property damage should still be cautious. Look for electrical system damage after power is restored. If sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

For customers’ safety, Entergy suggests a qualified electrician inspect electrical equipment inside of the facility or home, even if their city or county does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.

Other things customers might want to keep in mind:

  • Dehumidifiers, fans and other equipment used to dry out houses can use a lot of electricity, so even if a customer isn’t living in the home, their electric use could be high.
  • Houses that have had insulation torn out and walls removed may not be protected from the warm temperatures. This can cause air conditioners to run constantly as they try to keep the dwelling at the temperature set on the thermostat. This can also lead to high bills.
  • Some customers will have their meter reading estimated, because meter readers cannot access their meter because of high water or inaccessibility to get to the meter to read it. Customers who believe their bill is inaccurate can call 1-800-ENTERGY (1-800-368-3749).

Entergy Texas, Inc. provides electricity to more than 440,000 customers in 27 counties. It is a subsidiary of ϳԹ. ϳԹ is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $10.8 billion and nearly 13,000 employees.

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entergytexas.com

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After the Flood: Getting Power Restored /stormcenter/flood-safety Thu, 19 Sep 2019 20:52:00 +0000 /flood-safety Flood Safety
  • Stay away from downed lines. If you see a downed line, keep your distance and call 1-800-9OUTAGE to report it.
  • Avoid areas of debris, as downed and energized power lines may not be visible.
  • Don’t walk or drive through flood waters. Just six inches of moving water can knock you down, and one foot of water can sweep your vehicle away. In addition, water may be electrified from nearby downed lines.
  • Use extreme caution when navigating boats in flooded areas around power lines to ensure boats and their occupants don’t come into contact with energized lines. 

When You Return Home

  • Return home only when authorities say it’s safe.
  • Drive only on roads the authorities have declared passable. Water is powerful. Roads and bridges may have been weakened or washed out during the flood.
  • Remember, your house may have serious damage. Only enter if safe to do so.
  • If your home flooded during the storm, you may need to take special actions before electric service can be restored.
  • Use a flashlight to check for damage around your home. Never use candles, matches or other open flame.
  • Check to see that the electric, gas and water services are not damaged. Have licensed professionals check gas, water and electrical lines and appliances for damage. If you find or suspect damaged gas or power lines, call us at 1-800-9OUTAGE to report them.
  • Use tap water for drinking and cooking only when local officials say it is safe to do so.

After the Flood: Getting Power Restored

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Getting Electric Service After Flooding /news/getting-electric-service-after-flooding Fri, 07 Jun 2019 08:33:00 +0000 /blog-post/getting-electric-service-after-flooding/ Flood waters from Arkansas River are beginning to recede in some parts of the state. We will begin reconnecting customers when it is safe to do so.

If your power was disconnected due to flooding, here are a some things you need to know about your electrical service.

We will inspect affected customer’s meter before restoring service.

If your meter was underwater and you live in a city that requires electrical permits, we will remove the meter and leave a door hanger asking you to call us to get service restored. Before we can restore service, you will need to have an electrician do an inspection, then get an electrical permit from the city.

If your meter was underwater and you live in in an area that does NOT require electrical permits, we will inspect your meter socket, install a new meter, turn off your main breaker if there is one, and leave a door hanger telling you what we have done. At that point you have the option to turn on your main breaker to restore service, but we highly recommend having an electrician do an inspection before you turn on your main breaker allowing electricity into your house.

If water did not go over the meter, but DID go over electrical sockets inside the house, we highly recommend opening your main breaker – if you have one – and having an electrician do an inspection before allowing electricity into the house. For our part, if water did NOT go over the meter, when we energize the line serving the home, power will be back on with no further action required by the customer.

Regardless of where you live, if the meter socket is damaged or the meter base has been dislodged from the house, we will remove the meter and require that repairs be made before we can re-connect service.

The contact number for Entergy is 1-800-ENTERGY, or 1-800-368-3749.

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