At this time, fewer than 15,000 customers in southeast Louisiana remain without power after Hurricane Francine brought strong winds and heavy rain to the state. Ìý

All customers who can safely receive power in St. James and St. John parishes are anticipated to be restored today while those in the hardest-hit Terrebonne Parish are anticipated to be restored by tomorrow evening.

With damage assessments nearing completion, scouts have identified damage to nearly 815 utility poles, over 190 transformers, approximately 1,300 spans of distribution wire and more than 650 crossarms that require repair or replacement.

The geography of southeast Louisiana poses unique challenges for utilities, but our dedicated crews have been using Ìýto safely and efficiently carry out repairs.

Customers without power and using portable generators are urged to use them safely and according to the manufacturer guidelines. Please do not use portable generators indoors or near windows, and please do not connect them directly to the wiring of your home as that can send electricity back onto the grid and create a dangerous situation for utility workers trying to restore power.

Be aware of scams

Customers are urged to remain on alert as natural disasters also increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Make sure your home or business is ready for us to restore your power

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don’t have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here’s how you can stay up to date on our restoration efforts:Ìý

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.Ìý
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).Ìý
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

Currently, about 22,000 customers in southeast Louisiana remain without power from Francine, with most of the outages being in the coastal areas of Lafourche and Terrebonne parishes, which were hit hardest by strong winds and heavy rain.

Using every tool at their disposal, Entergy Louisiana’s storm team of about 8,000 continues to simultaneously assess damage and restore power.

With assessments nearly completed, scouts have identified damage to nearly 650 utility poles, over 150 transformers and approximately 1,125 spans of distribution wire that require repair or replacement.

The geography of southeast Louisiana poses unique challenges for utilities, but our dedicated crews are using to safely carry out repairs.

Estimated restoration times

While many customers will have power restored sooner, Entergy Louisiana expects to have most of its customers who can safely receive service restored by Sunday night.

Estimated restoration times will depend on the severity of the damage in each area. This is reflected in the parish-by-parish breakdown below. Coastal areas, including Assumption, Lafourche, and Terrebonne parishes, experienced some of the strongest winds, and restoration in these communities will take longer.

Make sure your home or business is ready for us to restore your power:

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don’t have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here’s how you can stay up to date on our restoration efforts:Ìý

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.Ìý
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).Ìý
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

Entergy crews, contractors and mutual-aid workers are using every available tool to make repairs in and around marshes, rivers and other hard-to-reach locations. In Terrebonne Parish, a specialized fleet of boats and storm response workers are navigating varying depths of waterways to reconstruct our electrical distribution system:

• Five large air boats rigged with cranes and buckets allow crews to gain access to utility poles in marshes and swamps. An additional large airboat supports the transportation of poles and repair equipment.
• Four marsh buggies capable of traversing land and water assist with the transportation of personnel and materials within marsh work zones.
• 12 small, single-engine boats are used to transport scouts to assist with damage assessments and work support.
• Flatbed pontoon marsh buggies carry materials like poles and wires to our restoration crews working in the water.
• Flex-track bucket trucks traverse agricultural fields to allow crews access to utility poles in muddy farmland.

Track, marsh and boating equipment have been utilized in Thibodaux, Gibson, Donaldsonville, Pierre Part and St. James throughout the Hurricane Francine restoration. Airboats have also been critical to restoration work in Luling, allowing crews to continue bringing service back to our communities despite areas of high water due to flooding.

In some cases, muddy terrain in tight spaces require lineworkers wearing special boots to climb utility poles without the assistance of machinery at all. Crews use safety ropes to secure climbers, who perform repairs up to 35 feet in the air.

Our teams prepare year-round to ensure we can access and repair even the most hard-to-reach residential areas along the Gulf Coast. As we continue to restore your communities, access the latest information by visiting ourÌý, a one-stop website for information on storm safety, preparation, restoration and regular updates specific to the storm. You can also access the View Outages map.

Significant strides continue to be made as Entergy’s storm team safely restores power after Hurricane Francine. As of 9 a.m., power has been brought back to nearly 90% of the 300,000 customers who lost power and can safely receive it.

At this time, approximately 35,000 customers remain without power across southeast Louisiana, with most being in the River Parishes and coastal communities of Lafourche and Terrebonne parishes that saw the strongest winds and rainfall.

Entergy Louisiana’s storm team of around 8,000 workers continue to work simultaneously to safely assess damage and restore power.

With 80% of the system assessed as of Saturday morning, scouts found approximately 525 utility poles, nearly 125 transformers and over 900 spans of distribution wire damaged and in need of repair or replacement.

The geography of southeast Louisiana can present challenges for utilities, but our dedicated crews are utilizing every available tool to safely make repairs and restore power. Distribution poles are often located in marshes, swamps, rivers, heavily wooded areas and other hard-to-reach places. To overcome these obstacles, crews are using helicopters and drones to identify damage, airboats and marsh buggies to navigate waterways and rear-alley machines to access tight spaces in residential areas.

Estimated restoration times

While many customers will have power restored sooner, Entergy Louisiana expects to have most of its customers who can safely receive service restored by Sunday night.

Estimated restoration times will depend on the severity of the damage in each area. This is reflected in the parish-by-parish breakdown below. Coastal areas, including Assumption, Lafourche, and Terrebonne parishes, experienced some of the strongest winds, and restoration in these communities will take longer.

Make sure your home or business is ready for us to restore your power:

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don’t have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here’s how you can stay up to date on our restoration efforts:Ìý

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.Ìý
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).Ìý
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

Entergy anticipates that 95% of all customers in Louisiana will be restored by tomorrow evening.

At this time, approximately 50,000 customers remain without power across southeast Louisiana, with most being in the coastal communities of Lafourche, Terrebonne and Assumption parishes that saw the strongest winds and rainfall.

Entergy New Orleans and Entergy Louisiana’s storm team has grown to over 8,000 workers, including scouts, lineworkers, tree trimmers and support personnel. They continue to work simultaneously to safely assess damage and restore power.

While no transmission structures were lost during the storm, 36 transmission lines and 13 substations were impacted. As of 4 p.m., only two transmission lines remained out of service.

Thus far, scouts found approximately 525 utility poles, nearly 125 transformers and over 900 spans of distribution wire damaged and in need of repair or replacement.

The geography of southeast Louisiana can present challenges for utilities, but our dedicated crews are utilizing every available tool to safely make repairs and restore power. Distribution poles are often located in marshes, swamps, rivers, heavily wooded areas and other hard-to-reach places. To overcome these obstacles, crews are using helicopters and drones to identify damage, airboats and marsh buggies to navigate waterways and rear-alley machines to access tight spaces in residential areas.

Estimated restoration times

While many customers will have power restored sooner, Entergy Louisiana expects to have most of its customers who can safely receive service restored by Sunday night. Entergy New Orleans expects to have most of its customers restored by Saturday night.

As of today, we have essentially restored service in the following parishes: East Baton Rouge, Iberville, Livingston, St. Charles, St. Tammany, and Washington. Essentially restored means that service has been restored to at least 95% of customers capable of safely receiving service.

Estimated restoration times will depend on the severity of the damage in each area. This is reflected in the parish-by-parish breakdown below. Coastal areas, including Assumption, Lafourche, and Terrebonne parishes, experienced some of the strongest winds, and restoration in these communities will take longer.

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Make sure your home or business is ready for us to restore your power:

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don’t have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here’s how you can stay up to date on our restoration efforts:Ìý

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.Ìý
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).Ìý
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

Vegetation managementÌý

Vegetation interference of power lines is one of the critical causes of interruption to electric service. Before Hurricane Francine’s impact, our crews and contractors proactively managed vegetation across our service area to protect our infrastructure.Ìý

In Louisiana, our teams patrolled more than 1,200 miles, trimmed overhanging tree limbs at approximately 1,400 locations and removed 342 trees that threatened electrical infrastructure.

Following Francine’s impact on Sept. 11, our crews began leveraging a specialized Black Hawk helicopter carrying a grapple hook to accelerate the restoration in Louisiana, which is used to displace trees impacting major transmission lines. The Black Hawk operators lower the grapple hook to secure a piece of vegetation, maneuver it off a de-energized transmission line and drop it into a safe zone. In some cases, there is no damage to the line, so crews immediately re-energize the line to flow power back into the interconnecting system that powers our communities.ÌýÌý

Hurricane Francine damage assessmentsÌý

While the new Airborne Damage Assessment Tool might not look as impressive as the hook-wielding Black Hawk helicopter at first glance, the potential of this small aircraft could significantly impact restoration efficiency. The AirDAT is a fixed-wing airplane equipped with Light Detection and Ranging sensors and artificial intelligence capabilities, which creates a three-dimensional map of the landscape by scanning the environment for damage from the sky.Ìý

The small aircraft identifies downed or leaning poles and other impacts to the transmission and distribution systems using artificial intelligence in near real-time. Ultimately, this technology significantly reduces restoration times and costs, allowing our crews on the ground to focus on further scouting and repairs to the system.Ìý

This is the first time Entergy has utilized AirDAT. If the pilot program demonstrates the positive results projected, the technology’s use may be expanded and implemented into our regular storm assessment strategy.Ìý

In addition to AirDAT, our restoration team continues to leverage specialized aircrafts like drones and helicopters to assess the electrical system. Aircraft operators work in coordination with crews on the ground, airboats and high-water vehicles to determine the exact causes of outages, which provides the data used to configure estimated restoration times.ÌýÌý

Building back betterÌý

After making landfall last evening in Terrebonne Parish as a Category 2 hurricane, Francine moved through the Entergy service territory causing power outages throughout Louisiana and Mississippi. We began restoring power to customers as safely and quickly as possible after the storm passed. To prepare for future storms, resilience efforts are already underway in some parts of our service area, including Phase I of Entergy Louisiana’s Future Ready Resilience Plan.ÌýÌý

If you are seeking information specific to your home or community, visit our , a one-stop website for information on storm safety, preparation, restoration and regular updates specific to the storm. You can also access the View Outages map from here. â¶Ä¯Ìý

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As of 10 a.m., approximately 104,000 customers remain without power across southeast Louisiana, with the coastal communities of Lafourche, Terrebonne, Assumption and Ascension parishes that saw the strongest winds being particularly hard hit.

The combined storm team for Entergy New Orleans and Entergy Louisiana has grown to more than 8,100 workers, including scouts, lineworkers, tree trimmers and support personnel. They are working simultaneously to assess damage and restore power where it is safe to do so.

Damage assessments are underway and expected to be completed by the end of day tomorrow in the hardest-hit areas farther south where access is more challenging.ÌýAs of this morning, teams have identified 258 damaged or broken poles, 474 spans of wire (a span being the length of power line between poles) and 63 transformers. Those numbers are anticipated to increase as more assessments are completed in the hardest-hit regions that were in Hurricane Francine’s direct path.Ìý

While the geography of southeast Louisiana presents challenges for utilities, crews are using every available tool to make repairs and restore power. Distribution poles are often located in marshes, swamps, rivers, heavily wooded areas, and other hard-to-reach places. To overcome these obstacles, crews are using helicopters and drones to identify damage, airboats and marsh buggies to navigate waterways and rear-alley machines to access tight spaces in residential areas.

At the transmission level, crews have also made progress, with 70% of affected transmission line sections back in service. On Friday, a Black Hawk helicopter equipped with a grapple hook was deployed to remove trees from transmission lines near Sorrento in Ascension Parish. Today, it will be used for similar work in Napoleonville. Crews are also focused on restoring two substations, one in Gonzales and another in lower Terrebonne Parish, as well as six transmission line segments.

Estimated restoration times

While many customers will have power restored sooner, Entergy Louisiana expects to have most of its customers who can safely receive service restored by Sunday night. Entergy New Orleans expects to have most of its customers restored by tomorrow night.

Estimated restoration times will depend on the severity of the damage in each area. This is reflected in the parish-by-parish breakdown below. Coastal areas, including Assumption, Lafourche, and Terrebonne parishes, experienced some of the strongest winds, and restoration in these communities will take longer.

Here’s how you can stay up to date on our restoration efforts:Ìý

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.Ìý
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).Ìý
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

Entergy Louisiana and Entergy New Orleans leadership have provided a restoration update following Hurricane Francine’s landfall in Southeast Louisiana.

Michelle Bourg, Vice President of Customer Service for Entergy Louisiana, and Deanna Rodriguez, Entergy New Orleans President and CEO, detailed progress in this recorded news conference. Key takeaways are:

• Our crews have made tremendous progress in restoring power to our customers. More than 65% of Entergy Louisiana and Entergy New Orleans customers have had their power restored less than 48 hours after Hurricane Francine’s landfall.
• have been issued for the remainder of out-of-service customers.
• In Orleans Parish, 90% of customers are estimated to be restored by end of day Friday, Sept. 13.
• In Jefferson and East Baton Rouge parishes, 90% of customers are estimated to be restored by end of day Saturday, Sept. 14.
• Coastal areas are estimated to be restored within 2 to 3 days.
• We are using every tool at our disposal to safely restore power to all our customers.
• Our efforts to restore power quickly and safely are made possible by mutual assistance crews.
• Customers are advised to exercise caution .
• Customers are also advised to beware of scams: Entergy will never require or demand money to reconnect service after a weather-related event.

The storm disrupted electrical service to approximately 315,380 customers in Louisiana, New Orleans and Mississippi. Our workforce will continue working safely to restore your power as quickly as possible. Occasionally we’ll restore power to an area only to find another issue. This may require us to turn off the power again in order to complete additional repairs. We will also make initial repairs in some areas in order to get the power flowing to as many customers as possible. We then have to go back, take customers out of service, and complete more long-term repairs.

All Entergy Mississippi customers who can safely accept service are expected to be restored today. Learn more about our .Ìý

Approximate current outages (as of 7:30 a.m. on Sept. 13, 2024):

Restoration times for Louisiana and New Orleans (as of 7:30 a.m. on Sept. 13, 2024):

Latest restoration estimates can be found in the restoration information link on the .

Entergy Louisiana’s outage map shows the total number of outages including Entergy New Orleans customers.

Southeast Louisiana coastal parishes were the hardest hit.

The hardest-hit areas appear to be coastal parts of Lafourche and Terrebonne parishes, as well as Assumption and Ascension parishes — regions that faced some of the strongest winds. Hurricane Francine impacted 32 transmission lines and 25 substations. As of 3:30 p.m. today, 13 of those transmission lines and 14 substations have been returned to service. As of 1 p.m., preliminary damage assessments to the distribution system showed approximately 40 poles, 20 transformers and 150 spans of wire damaged, with seven poles, six transformers and 24 spans of wire already restored.

Our crews are ready to respond.

We know you want your power restored and we have started the process.

While we restore power to critical services, we assess damage and put in place our restoration plan that will help us restore the greatest number of customers safely in the shortest amount of time. Assessment could take up to three days. While we are assessing damage, we will continue restoring service where it is safe to do so. Our scouts are assessing damage to determine the exact cause of your outage and how long it will take to correct the problem. We use advanced technology such as infrared cameras, drones and satellite imagery to assess damage by foot, vehicles, airboats, high-water vehicles and helicopters.

We will begin to communicate more information on estimated restoration times as damage assessment progresses.

Safety always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

In addition to our normal workforce, we have acquired 6,100 restoration workers who are ready, restoring service for customers whose power was affected by Francine. Restoration crews have been brought in from 12 states to support Entergy Mississippi, Entergy Louisiana and Entergy New Orleans.

• Total restoration field workforce includes company employees, contractors and mutual aid resources numbering approximately 1,600 in Mississippi, 7,100 in Louisiana and 1,000 in New Orleans. Please be mindful of restoration crews working in travel lanes and near the edge of roadways. As restoration is completed in portions of Entergy’s territory affected by Hurricane Francine, we can add those crews to those already working the restoration in the harder-hit areas.

Every storm is unique, but our history with storm restoration is a guide to predicting the amount of damage and restoration time following a hurricane. Before a hurricane makes landfall, we make estimates on restoration timelines based on the category, intensity, size and track of the storm. As we know, major hurricanes can cause extended outage restoration times. While the majority of customers may be restored quicker, some of the hardest hit areas could take longer dependent on the extent of damage to Entergy’s electrical facilities.

We strive to give an estimate of how long it will take to restore most of our customers 48-72 hours after landfall.

• We can provide better estimates as damage assessments are completed.
• Power is restored faster in areas with less damage.
• Restoration times in the hardest hit areas depend on the extent of damage to Entergy’s electrical facilities.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.

We restore power as quickly as it is safe to do so.

Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.Ìý
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.Ìý
• To support the safety of our workforce and avoid fatigue, individuals are generally not allowed to work more than 16 hours in a 24 hour period and should never work more than 13 days in a row without a 24 hour rest period. This allows our restoration crews to get adequate rest and safely restore power when working.
• Our crews, contractors and mutual-assistance partners are prepared to work long hours after the storm passes, restoring service to customers as safely and as quickly as possible. We continue acquiring more resources to restore service.
• We pre-position crews as close as possible to where restoration activities will occur to begin restoring power to customers as quickly as possible after the storm passes, and it is safe to commence work.

We begin restoring power to customers as safely and quickly as possible after the storm passes, and the restoration process is done in an orderly, deliberate manner. This starts with assessing the damage and then repair power plants, transmission lines, substations and then the poles and wires in your neighborhood.

• Right after the storm passes, and when it’s safe to do so, crews assess damage to electric equipment and facilities to determine what corrective actions and repairs are needed so that we can deploy the right personnel with the right material to make repairs. In harder to reach areas, we use advanced technology, such as infrared cameras, drones and satellite imagery to assess damage by foot, vehicles, airboats, high-water vehicles and helicopters. Where possible, we will begin restoration of damaged infrastructure while simultaneously bringing customers online where there is minimal to no damage by rerouting power flows.
• We start at the source with our power plants as they are the primary sources of power production for all customers.
• Large transmission lines are then repaired and restored. These high-voltage lines, which are often strung on high steel towers, deliver power to cities, towns and major industrial facilities and serve large numbers of customers.
• Next, substations are brought online. Local substations must be functioning for energy to reach the power lines on your street.
• Finally, we move on to the poles and wires you see in your neighborhood. For the safety of our crews, we can’t use our bucket trucks until sustained winds are less than 30 mph. Line and vegetation crews may be the most visible part of the restoration, but many other employees behind the scenes provide the support needed to keep the restoration moving – from the start until the last light is on.
• The order in which we restore customers is also deliberate. We start with essential services, move on to large neighborhoods and then to individual homes. Power is first restored to critical community infrastructure and essential services such as hospitals, water treatment plants, police and fire stations, and communication systems. Next, lines serving large areas of customers, then neighborhoods are restored. This returns power to the largest number of customers in the shortest amount of time. Some homes and businesses take longer, as individual customer homes or businesses with damage are often the most time-consuming repairs.
• Note, while our resilience efforts are already underway in some parts of our service area, construction began in Louisiana this July on Phase I of the approved resilience plan and will last approximately five years.

Make sure your home or business is ready for us to restore your power.

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• Make sure your home or business is ready for us to restore your power.
  • Check outside your home or business for damage to your electrical equipment.
  • If the meter or any of the piping and wires on the outside wall of your home or business is missing or looks damaged, call an electrician to make repairs.
  • If your home or business has been flooded, you will need to contact the city or county where you live or work for an electrical inspection before service can be restored.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker. Don’t step in water to get to the fuse box or circuit breaker. Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don’t have any property damage, you should still be cautious. Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker. Call a licensed electrician for advice when necessary. Don’t step in water to get to the fuse box or circuit breaker.

Customers should stay aware and stay safe.Ìý

• The most dangerous part of a storm is often just after it has passed. Hazards are all around us following severe weather – from downed electric lines and equipment, vegetation and other debris, personal generator risks or flooding dangers.ÌýÌý
  • Stay away from downed power lines and areas of debris. Energized lines may not be visible among the rubble. Report downed lines immediately by calling 1-800-9OUTAGE (800-968-8243) and call your local police station or fire department.Ìý
  • Personal generators are very useful after a disaster, but can also be hazardous. The primary hazards to avoid when using a generator are carbon monoxide poisoning from the toxic engine exhaust, electric shock or electrocution and fire.Ìý
    • Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.Ìý
  • Stay alert for natural gas leaks. If you smell natural gas, or if you hear a blowing or hissing noise, open a window and leave the area immediately. Do not operate electrical switches. If possible, turn the outside main gas valve off and call your natural gas provider away from the potential leak. Entergy gas customers should call 1-800-ENTERGY (800-368-3749).Ìý
  • Water and electricity can be a fatal combination. Don’t walk in flooded areas or standing water. Remember that wet tree limbs can conduct electricity.Ìý
  • Return home only when authorities advise and you know it’s safe. Drive only on roadways and bridges that are passable, and if a power line falls on your vehicle while driving, continue to drive away from the line. Once home, don’t step in water to get to the fuse box or circuit breaker.
• Customers can learn more about storm safety on the company’sÌý.

Customers should stay connected with us throughout a storm.

• We provide restoration progress by email, text or phone call to customers who are signed up to receive notifications from us.
  • Download our free app for your smartphone atÌýentergy.com/app.
  • Sign up ahead of a storm:ÌýÌýor by texting REG to 36778.
    • Customers should have their account number and ZIP code handy.
    • The registration pattern is as follows including spaces: REG (account number) (ZIP code).
    • Notifications will only be sent to the contact information supplied and selected by our customers.
  • Visit ourÌý, a one-stop website for information on storm safety, preparation, restoration and regular updates specific to the storm. You can also access the View Outages map from here.
  • Storm-related updates are also shared on Twitter and Facebook.
• OurÌýView Outages mapÌýprovides outage status and estimated restoration information to customers across the company’s service area.
  • The map offers several viewing options, including a street map, imagery and topographic, with the ability to overlay weather conditions.
  • Alert message boxes support the area view map with additional damage assessment and restoration information.
  • Red and green lines and icons indicate specific outages on the company’s distribution system and the number of customers affected. Generally speaking, green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
  • It’s important to note that while the main line may be energized (displaying as a green line), the map doesn’t show power flow all the way to the customer’s property. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself.
  • During major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly as possible. Workers in the field provide restoration information back to the office, and that information must be updated in the underlying systems that supply data to the outage map. Because these steps take time, and restoration activities are constantly ongoing, the outage map may not reflect the most current outage and restoration information.
  • For more information on the View Outages map, visitÌýentergy.com/viewoutages.
• Customers may experience delays when calling our telephone centers when severe weather strikes. We encourage them to use the other quick and easy options available to report an outage, but they may call us at 1-800-9OUTAGE (800-968-8243).

Customers should report their outages.

As you make your plans, we will keep you informed throughout about our response.ÌýIt is very important for customers to update their contact information with us to receive urgent messages.ÌýWe send storm and restoration updates by text or phone call to customers who are signed up to receive our notifications.ÌýWe encourage all customers to check their Entergy mobile app before landfall to ensure you have the latest version or download our free app for your smartphone atÌýentergy.com/app.

• Customers may download our app for iPhone or Android and use it to report an outage or check if power is restored. To download the free app, access your app store or visit:Ìýentergy.com/app.
• You can also sign up to receive our notifications and enable two-way texting. Once registered (instructions above), text OUT to 36778 to report an outage.
• Customers can report an outage on our website, by visitingÌý. You can first log into your online account or submit as a guest.

Be on alert: stormy weather also increases scam attempts.

• Entergy will never demand immediate payment from customers over the phone. Customers should never share personal information with strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of a scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• When severe weather strikes, utility imposter scammers who pretend to be Entergy representatives may attempt to steal your money or identity.
• Protect yourself by knowing the risks and staying alert for warning signs atÌýentergy.com/scams.

We are an industry leader.

We are a recognized leader in storm response. It takes an army to restore a village. That is why Entergy partners with other utilities in mutual assistance agreements, in preparation of restoring widespread outages that occur after severe weather. We rely on our continuous cycle of planning, preparation, training and evaluation. Annual readiness drills and training, such as computer-based and event tabletops are conducted to promote and test awareness.ÌýWe collect lessons learned after each storm, including the recent past storms, and incorporate those learnings into improving our storm readiness operations and response plans for the future.

NEW ORLEANS – The extraordinary efforts of Entergy’s Louisiana storm team have restored more than 50% of the over 300,000 who lost electric service when Hurricane Francine moved across southeast Louisiana. As of 8:30 p.m., more than 150,000 customers have been restored in both Entergy New Orleans and Entergy Louisiana service territories.

Below is a list of estimated restoration times for affected communities. While these are timeframes Entergy New Orleans and Entergy Louisiana expect to restore power to most customers, many will be restored sooner.

Please note that these estimates are subject to change as we complete our assessments and continue with restoration work in the affected areas. We will issue updates to these estimates as we learn more.

*Please note, estimated restoration times are when 90% of a given parish are anticipated to be restored.

Entergy Louisiana and Entergy New Orleans advise customers that if they live in a neighborhood that has had power restored but don’t have power at their home, they likely have electrical damage.¬†If a customer is without power, they should check for damage to the electrical equipment attached to their home or business and contact an electrician to make repairs. For information about a home’s electrical equipment, visit¬†.

If electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). If damage has been repaired by a qualified electrician, call 1-800-ENTERGY (800-368-3749) to generate a service reconnection work order.

Entergy Louisiana and Entergy New Orleans teams began restoring power to customers as safely and quickly as possible after Hurricane Francine passed. To support the safety of our workforce and avoid fatigue, individuals are generally not allowed to work more than 16 hours in a 24-hour period and should never work more than 13 days in a row without a 24-hour rest period. This allows our restoration crews to get adequate rest and safely restore power when working.

Here’s how you can stay up to date on our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at , ,  and . Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• Visit the  The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in and .

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ºÚÁϳԹÏÍø, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.