We have restored 910,000, or 96% of the 948,000 of the customers whose power was disrupted by Hurricane Ida, and restored 95%, or 659,000 of our Entergy Louisiana customers.

Hurricane Ida outage information at 7 a.m. included:

��Estimated restoration times by parish for customers who remain without power include Lafourche — Sept. 29; Livingston — Sept. 17; Plaquemines (Outside of Belle Chasse) – Sept. 29; Plaquemines (Belle Chasse) – Sept. 10; St. Charles – Sept. 29; St. John Parish – Sept. 17; Tangipahoa – Sept. 17; Terrebonne – Sept. 29; Jefferson Parish West Bank – Sept. 17.

Visit our dedicated Hurricane Ida restoration website at /hurricaneida/etr/ to get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed at /hurricaneida/etr/ for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Maps with Hurricane Ida power estimated restoration times can be viewed here��for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

As of 11 a.m. Sept. 16, we had returned 218 of the 226 affected transmission substations and 192 of 211 affected transmission lines. More than 236 miles of transmission lines remain out of service.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power to homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the portal last year, you must create a account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for , visit myentergy.com and select “Sign Up”. For added security purposes, the first time you log in to , you will be asked to reset your username and password and confirm your account preferences.��

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• 

VIEW HURRICANE IDA DAMAGE AND RESTORATION PHOTOS AND VIDEOS HERE

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.��Generator safety tips are available��.

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.��

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please visit myentergy.com/s/makepayment for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

Our current Hurricane Ida workforce stands at 17,200. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

HURRICANE IDA INFORMATION HUB

VIEW HURRICANE IDA DAMAGE AND RESTORATION PHOTOS AND VIDEOS HERE

As of 4:30 p.m. Wednesday, there are approximately 300 outages associated with Hurricane Nicholas in the Beaumont, Port Arthur and Winnie areas. We expect all customers who can safely accept power will be restored today. This will be our final update.

Please visit our ��map for restoration times on any current outages.

To report an outage text OUT to 36778, use or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

State of Texas Self Reporting Damage Survey

Governor Abbott is urging Texans who have been affected by Hurricane Nicholas to complete the Self Reporting Damage Survey��to help the state identify damages to private homes and businesses and to assist emergency management officials assess the damages that occurred. Texans can fill out the iSTAT Damage Reporting Tool by visiting: .

We would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage.�� If you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. If your electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE.�� Be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. Be smart, be safe and call a licensed electrician to check it out for you.�� Sometimes damage can be subtle. For example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect.�� Remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before Entergy can restore power to a home or business that has water damage from rain or flooding.

Customers should keep in mind that just because power is available does not mean their home can safely accept it. Residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. For information regarding electrical equipment on a home, please visit . If damage has been repaired by a qualified electrician, customer should call 1-800-ENTERGY to generate a service reconnection work order.

Customer Information Centers

Customers may visit a CIC to discuss their outage in person with Entergy personnel. ��Employees will follow COVID-19 social distancing protocols and customers are required to wear masks.��

• Terrebonne Parish:��
• Thursday, September 16 at Walmart, 933 Grand Caillou Rd. Houma, LA 70363 (10AM – 4PM)

• West Bank of Jefferson Parish:��
• Thursday, September 16 at Estelle Playground, 5801 Leo Kerner Parkway Marrero, LA 70072 (10AM – 4PM)

Parish Information

Assumption Parish
The vast majority of customers who can safely receive power have been restored.

East Bank of Jefferson Parish
The vast majority of customers who can safely receive power have been restored.

West Bank of Jefferson Parish – Estimated Date of Restoration:�� September 17 for remaining customers
Number of outages as of 8 a.m.:�� 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power.�� Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes:�� The vast majority of customers that can safely receive power have been restored.�� In the heavy hit areas in and around the location of the downed transmission tower in Avondale, Bridge City and some of Westwego, the restoration date has been extended due to several factors.�� The removal of the destroyed transmission tower and lines in the Mississippi River had to be coordinated with the Army Corps of Engineers, U.S. Coast Guard, Levee District, Louisiana State Police, Jefferson Parish EOC, and other agencies to ensure everyone’s safety.�� This was a national priority.�� The all clear to perform restoration work in this area was not completed until September 6, which was 8 days after landfall.�� In addition to the transmission system damages, the lower voltage electrical distribution system damages were extensive with challenging environmental conditions requiring off road work and track equipment.�� The affected customers are in Bridge City/Ninemile Point between Bridge City Avenue and the river, in Avondale along Hwy 90 and Jamie Blvd and some residential and commercial areas in Westwego and Bayou Segnette.�� Bad weather from Tropical Storm Nicholas somewhat delayed our progress, but the plan is to finish restoring power to all customers in these areas that can safely receive it by the end of the workday on September 15, barring any additional bad weather and/or unforeseen circumstances.�� Power is expected to be restored September 17 for Barataria and Crown Point in the lower portion of Jefferson Parish.

Lower Jefferson Parish – Estimated Date of Restoration:�� September 29
Number of outages as of 8 a.m.:�� 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power.�� Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes: The area suffered massive damage.�� Accessibility issues continue to present challenges.�� Grand Isle will be a rebuild rather than repaired.

Lafourche Parish – Estimated Date of Restoration:�� September 29
Number of outages as of 8 a.m.:�� 22,798 – 52% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish.�� The area suffered massive damage, and the electric network in southern portions of the parish will have to be completely rebuilt.�� These areas, including Golden Meadow and areas south of Golden Meadow, may experience outages that extend beyond September 29.�� We are currently evaluating alternate solutions to be able to safely provide power as quickly as possible.�� ��We cleared the majority of LA 1 to open heavy haul route to allow for equipment to be transported through the area of Port Fourchon.�� Critical customers restored include Thibodeaux Regional Hospital, St. Anne Hospital, City of Thibodaux Water Plant, Lafourche Water District in Lockport, Nicholls State University, Rouse’s, Lafourche High School, Lafourche Government, Wal-Mart, Lafourche 911, Raceland Elementary, Raceland Middle School and downtown Thibodaux.�� Also restored, main lines off of Rienzi, Ridgefield, Tiger Dr, Hwy 308, Abby Road and the South Acadia Substation.�� The majority of customers in the Raceland and Matthews communities and Lockport Heights that can take power have been restored.�� Crews continuing to work in the Valentine, Lockport, LaRose and Cut Off communities.�� We have energized eight feeders in this area out of the Lockport and Raceland Substations.�� Over the next several days, we will continue to pick up blocks of customers in the Central Lafourche community.�� We also have crews working the Lockport, Golden Meadow/Galliano and Cut Off areas and on Highway 308 to Lafourche Crossing and South to the water plant.�� Concurrently, we will be working to restore power north of Highway 90 on LA 1 and 308 moving towards the community of St. Charles and south of Highway 90 on LA 1 and 308 moving towards the community of Lockport.��

Livingston Parish – Estimated Date of Restoration:�� September 17
Number of outages as of 8 a.m.:�� 819 – 3% of customers remain without power��

Area Notes: Springfield substation energized enabling power to Springfield, Killian and Albany as well as Weyerhaeuser in Holden.�� All feeder backbones are restored, and crews are working on feeders from the Hammond and Springfield Substations and large laterals through wooded areas which will energize commercial and residential areas in the parish.��

Orleans Parish
All customers who can safely receive power have been restored.

Plaquemines Parish (Outside of Belle Chasse) – Estimated Date of Restoration:�� September 29

Plaquemines Parish (Belle Chasse) – Estimated Date of Restoration:�� September 10
Number of outages as of 8 a.m.:�� 585 – 4% of customers remain without power

Area Notes: All critical customers in the parish who can safely receive power have been restored as well as the vast majority of customers in Belle Chase.�� Accessibility issues continue to present challenges in lower Plaquemines Parish.�� All feeders out of Happy Jack substation have been energized including the medical center, fire station, police station, and Shell Nairn. We have restored the Boothville Water Plant and the majority of customers between Port Sulphur and Buras and from Diamond to Venice are restored are energized.�� Crews continue to work from Alliance to Venice but are still dealing with access issues due to high water.

St. Bernard Parish
The vast majority of customers who can safely receive power have been restored.

St. Charles Parish – Estimated Date of Restoration:�� September 29
Number of outages as of 8 a.m.:�� 10,337 – 45% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers restored include Luling Hospital which also allowed power restoration to several connected businesses and residential customers, St. Charles Ochsner Hospital, a water treatment plant, several sewer-lift stations, Ashton Manor Nursing Home, the St. Charles Parish Sheriff‘s Office, St. Charles Parish Community Center, the Parish Performance Arts Center, St. Charles Parish Courthouse, the St. Charles Parish EOC and Montz Town Hall.�� Additionally, we have energized two large Luling residential neighborhoods along with residents in the Hahnville area.�� In Destrehan, we have crews working on the feeders along the railroad that service customers around I-310 and River Rd.�� Along Airline Hwy that serves customers on each side of I-310, repairs on this feeder are 80% complete.�� And feeders along Jonathon Street have been restored.�� In Luling, crews have energized feeders along Hwy-90 between Monsanto and Paul Maillard Rd.�� Feeders being repaired from Monsanto Recreation Area to Paul Maillard Rd.�� In Paradis, feeders to Phillips 66 energized.�� Crews are restoring service along Bayou Gauche, and the work is 80% complete.�� Crew restoring service along Hwy-90 in Des Allemands and is about 80% complete.

St. James Parish – Estimated Date of Restoration:�� September 17
Number of outages as of 8 a.m.:�� 685 – 7% of customers remain without power��

Area Notes: Power has been restored to St. James High School, water treatment plant in Lutcher and Gramercy, Lutcher Sr. Citizens home, Noranda Alumina, Louisiana Sugar Refinery and River Road from Veterans bridge to VNM Motors.�� Lutcher Hospital and Louisiana Sugar Refinery were also restored.�� Customers along River Rd in Convent restored. Crews continue to make good progress at Convent, Uncle Sam and Vacherie Substations, and we energized feeders coming out of those substations in Lutcher and Vacherie.�� Additionally, Vacherie Elementary School, Sixth Ward Elementary School in Vacherie, and the Gramercy sewer lift station were restored.�� Crews are working the west bank of the parish as well as commercial and residential areas throughout the parish.

St. John Parish – Estimated Date of Restoration:�� September 17
Number of outages as of 8 a.m.:�� 2,169 – 11% of customers remain without power��

Area Notes: We have energized the feeder in Laplace that serves along Airline Hwy from the Spillway to Hwy 51 along with the Belle Point feeder that serves Ochsner Clinic Hospital, several commercial businesses along Airline Hwy and customers in Reserve from Central Ave to River Rd.�� Laplace Hospital, St. John VA Clinic, St. John High School, the St. John sewer lift station and St. John Parish Courthouse have been restored as well as multiple hotels and the Walmart in Laplace.�� West 10th Street in Reserve restored power to some commercial customers.�� Central St. to River road, Airline Hwy from St. Charles/St. John Parish Line to Hwy 51 and Hwy 51 from Airline Hwy to Total Choice Credit Union is energized as well as feeders in Garyville and Edgar.�� We are continuing to work on the feeders coming out of the Laplace Substation, Belle Point and Dutch Bayou.�� Congestion and rear access poles continue to pose challenges, but our crews are working with local officials and bringing in necessary equipment to address.�� Crews are working River Road in Reserve, parts of River Land Estate in Laplace, Lucy, Edgard, Wallace and the west bank of the parish as well as commercial and residential areas throughout the parish.

St. Tammany Parish
The vast majority of customers who can safely receive power have been restored.

Tangipahoa Parish – Estimated Date of Restoration:�� September 17��
Number of outages as of 8 a.m.:�� 5,465 – 8% of customers remain without power

Area Notes: While the estimated date of restoration is September 17 for the vast majority or 90% of customers, we have already begun to power certain critical facilities and other social infrastructure within the parish.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers and infrastructure restored include Hood Memorial Hospital in Amite, North Oaks Hospital in Hammond, Lallie Kemp Regional Medical Center in Independence, the Amite Lift Station, Tickfaw Fire Station, Southeastern University, the Wal-Mart Distribution Center and the Winn Dixie Distribution Center.�� In Amite, crews have made repairs on the I-55 crossing and have energized the feeder down Hwy 1054 North and South.�� Town of Roseland has been restored.�� Three Kentwood Feeders energized as well as three feeders and Wienberger Rd in Ponchatoula for the customers that can receive power.�� Crews continue to work in Loranger, Independence, Tickfaw, Amite, Ponchatoula, Robert and Hammond.

Terrebonne Parish – Estimated Date of Restoration:�� September 29
Number of outages as of 8 a.m.:�� 12,348 – 44% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date.���� We continue to clear roads and pick up poles and wire while simultaneously repairing feeder lines to critical customers.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers restored include the Terrebonne Sewer Treatment Plant and Targa.�� Crews continue to work on two lines around the Southland Substation South of Hwy 90 along the west side of Hwy 24 and continuing along West Park to Fairmont Drive. One of the main backbones are energized, and work will continue on laterals and taps to fully restore the line.�� Workers continue to repair significant damages around the Terrebonne substation to the four distribution lines that serve the area which include Bayou Gardens, Evangeline Business Park, Evergreen Estates and Broadmoor Heights.�� Three of the lines are energized. A fourth line is being repaired along with taps and laterals to be able to fully energize all customers who can receive power.�� Crews have energized two lines out of the Cascade substation which runs along both sides of Hwy. 24 South of Broadmoor to Highland Drive and includes Southland Estates, Colonial Acres, Stone’s Throw Apartments, Woodburn, and Deroche Estates.�� We will continue to make repairs to laterals and taps on the line to ensure that all customers who can receive power will be energized.�� Continue to work on lines from the Humphrey Substation, utilizing airboats and other specialized equipment to repair damaged lines. One of the lines is now energized with the other lines is 60% restored.�� One of the lines out of the Coteau Substation, which run along both Hwy. 660 and Hwy. 316 as well as along St. Louis Canal Road, has been energized and repairs on the second expected to be complete within a few days.�� In the Schriever Substation area, which runs along Hwy. 311 from Rebecca’s Pond Drive on the Northern end to Ellendale Blvd on the Southern end, both feeders are energized, and crews continue to repair work on laterals and taps. This will allow all customers who can receive power will be fully energized.�� In the Houma Substation area, we now have five energized lines and will continue to repair laterals and taps to ensure all customers who can receive power can be energized.�� This area is primarily located Southeast of the City of Houma south of Hwy 56.�� In the Coteau Substation area, we have now energized two distribution lines. Crews will continue to repair laterals and taps to make sure any customer who can receive power is fully energized. The area is located Southeast of the City and runs parallel along Hwy 24 and then Hwy 55 to Bourg and then to Montegut.�� We will continue to address major damages to lines in and around areas with an emphasis on trying to restore power to key commercial locations like grocery stores, pharmacies, and gas stations in the near future.�� Continue to communicate with the local EOC and assist the City and Parish with their specific needs in the area and quickly tie those services in when repairs are made, and a transmission source is available.

Washington Parish
All customers who can safely receive power have been restored.

STORM RESTORATION PROCESS

• Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
• As we assess the damage, we will begin restoring service where it is deemed safe to do so.
• To help ensure a smooth resumption of service, we ask that customers experiencing outages turn off or unplug their air conditioners and large appliances so that when power is restored, those appliances may be turned back on gradually.

IMPORTANT GAS SERVICE INFORMATION

• Stay away from suspected gas leaks.
• Do not attempt to turn natural gas valves on or off.
• To report a gas leak, call 1-800-9-OUTAGE.

STAY INFORMED

We continuously keep our communities informed throughout a storm using the following channels:

• Disaster Resources
• Download our free app for your smartphone at entergy.com/app.
• Sign up for text alerts. From your cell phone text REG to 36778.
• Visit the website and our page.
• Follow us on or .
• Call us at 800-9OUTAGE (800-968-8243).
• Follow updates in your local news media like radio television and newspapers.

Our crews have restored power to over 13,300 customers from a peak count of 14,000 customers at 9:15 am on Tuesday. Entergy Texas continues to restore outages in the hardest-hit areas and expects to restore all remaining customers by late afternoon today.��

Estimated Restoration Times:

Please visit our ��map to keep up to date.

Outage Viewer map information:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself. ��The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• If you are aware of an inconsistency between the reported status and power availability at a location, please report your outage by texting OUT to 36778, use or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

For details on how to prepare for storms, updates, and other important tips, visit , where you can also sign up for text messages and download the Entergy app. ��And follow us on Facebook and Twitter.

For the safety of our crews and your individual safety, please stay away from their work zones. ��If you need to report a problem with your service or get bill payment help, we’re just a phone call away: ��1-800-ENTERGY.

Safety is our number one priority

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. ��Call 1 800 9OUTAGE or 1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.��
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to light your home.��
• Check on others that could be susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.�� First responders also need to be able to access roads in order to safely assist people in emergency situations.
• We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • – Customers can register for outage text alerts through . Be sure to update your notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
  • Follow us on or .

Follow updates from your local news media, like radio, television, and newspapers.��

Our workforce has restored 95%, or 900,000 of the 948,000 total customers who lost power due to Hurricane Ida.

We have restored 93%, or 649,000 of Entergy Louisiana customers who lost power due to Hurricane Ida.��

Continued storms today could adversely affect Hurricane Ida restoration. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.

Our crews will stay safe as Nicholas affects Ida restoration. They will shelter in either their trucks or another safe site if lightning is within 10 miles of a work location. In addition, our teams cannot put their buckets in the air when winds are greater than 30 mph. Please know, once conditions improve, we will resume our work to restore power quickly and safely.

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system. We estimate Sept. 29 to restore the heaviest-damage areas.

Hurricane Ida outage information at 6:30 a.m. included:

Hurricane Nicholas outage information at 6:30 a.m. included 18,000 customer outages in Texas and Louisiana. The remaining 1,000 Texas customers without power should be restored by 4 p.m. today.

Nicholas caused power outages for 12,000 in Louisiana (corrected as of noon Sept. 15). We will provide estimated times of restoration as damage assessment is completed.

As of 11 a.m. Sept. 14, we had returned 218 of the 226 affected transmission substations and 192 of 211 affected transmission lines.

Hurricane Ida restoration continues where it is safe to do so and where power can be received.

Visit our dedicated Hurricane Ida restoration website��to get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed here for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. An estimated restoration time of Sept. 29, for the areas that received the heaviest damage from Ida, was provided to affected customers.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the myEntergy portal last year, you must create a myEntergy account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for myEntergy, visit and select “Sign Up”. For added security purposes, the first time you log in to myEntergy, you will be asked to reset your username and password and confirm your account preferences.

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

View Hurricane Ida Damage and Restoration Photos and Videos Here

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring. Generator safety tips are available .

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please visit myentergy.com/s/makepayment for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

• Our current Hurricane Ida workforce stands at 18,400. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.
• We have nearly 400 workers in Texas who will complete Hurricane Nicholas restoration today.

Hurricane Ida Information Hub

View Hurricane Ida Damage and Restoration Photos and Videos Here

Maps with estimated restoration times can be viewed at��entergy.com/hurricaneida/etr

for the following areas: ��River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne Parish. ��Please note that these restoration dates represent the vast majority of customers who can safely accept power and a few customers in the most affected areas could still be without power for longer.�� These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more.��

Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing OUT to 36778 or go to MyEntergy or Mobile App and report your outage or dial 1-800-9OUTAGE or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible.

Map Details:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• In addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
• Review FAQs for more details.

Tropical Depression Nicholas continues its slow trek across Louisiana bringing heavy rainfall and winds.�� The potential for flash floods will linger across southern Louisiana into Thursday.�� Despite the challenges brought on by Nicholas’ rain and thunderstorms, crews continued restoration efforts where it was safe to do so.�� Power has been restored to nearly 95% or 854,000 of the 902,000 customers who lost power due to devastating Hurricane Ida.�� The majority of the 48,000 customers that remain without power are in the hardest hit areas of the Bayou Region, River Parishes and I-55 corridor extending to the Northshore.�� We are committed to repairing and rebuilding the electric system until every customer who can safely receive power has been restored.��

We would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage.�� If you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. If your electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE.�� Be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. Be smart, be safe and call a licensed electrician to check it out for you.�� Sometimes damage can be subtle. For example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect.�� Remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before Entergy can restore power to a home or business that has water damage from rain or flooding.

Customers should keep in mind that just because power is available does not mean their home can safely accept it. Residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. For information regarding electrical equipment on a home, please visit��. If damage has been repaired by a qualified electrician, customer should call 1-800-ENTERGY to generate a service reconnection work order.

Parish Information

Assumption Parish

The vast majority of customers who can safely receive power have been restored.

East Bank of Jefferson Parish

The vast majority of customers who can safely receive power have been restored.

West Bank of Jefferson Parish – Estimated Date of Restoration:�� September 17 for remaining customers

Number of outages as of 8 a.m.:�� 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power.�� Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes:�� The vast majority of customers that can safely receive power have been restored.�� In the heavy hit areas in and around the location of the downed transmission tower in Avondale, Bridge City and some of Westwego, the restoration date has been extended due to several factors.�� The removal of the destroyed transmission tower and lines in the Mississippi River had to be coordinated with the Army Corps of Engineers, U.S. Coast Guard, Levee District, Louisiana State Police, Jefferson Parish EOC, and other agencies to ensure everyone’s safety.�� This was a national priority.�� The all clear to perform restoration work in this area was not completed until September 6, which was 8 days after landfall.�� In addition to the transmission system damages, the lower voltage electrical distribution system damages were extensive with challenging environmental conditions requiring off road work and track equipment.�� The affected customers are in Bridge City/Ninemile Point between Bridge City Avenue and the river, in Avondale along Hwy 90 and Jamie Blvd and some residential and commercial areas in Westwego and Bayou Segnette.�� Bad weather from Tropical Storm Nicholas somewhat delayed our progress, but the plan is to finish restoring power to all customers in these areas that can safely receive it by the end of the workday on September 15, barring any additional bad weather and/or unforeseen circumstances.�� Power is expected to be restored September 17 for Barataria and Crown Point in the lower portion of Jefferson Parish.��

Lower Jefferson Parish – Estimated Date of Restoration:�� September 29

Number of outages as of 8 a.m.:�� 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power.�� Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes: The area suffered massive damage.�� Accessibility issues continue to present challenges.�� Grand Isle will be a rebuild rather than repaired.

Lafourche Parish – Estimated Date of Restoration:�� September 29

Number of outages as of 8 a.m.:�� 22,798 – 52% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish.�� The area suffered massive damage, and the electric network in southern portions of the parish will have to be completely rebuilt.�� These areas, including Golden Meadow and areas south of Golden Meadow, may experience outages that extend beyond September 29.�� We are currently evaluating alternate solutions to be able to safely provide power as quickly as possible.�� ��We cleared the majority of LA 1 to open heavy haul route to allow for equipment to be transported through the area of Port Fourchon.�� Critical customers restored include Thibodeaux Regional Hospital, St. Anne Hospital, City of Thibodaux Water Plant, Lafourche Water District in Lockport, Nicholls State University, Rouse’s, Lafourche High School, Lafourche Government, Wal-Mart, Lafourche 911, Raceland Elementary, Raceland Middle School and downtown Thibodaux.�� Also restored, main lines off of Rienzi, Ridgefield, Tiger Dr, Hwy 308, Abby Road and the South Acadia Substation.�� The majority of customers in the Raceland and Matthews communities and Lockport Heights that can take power have been restored.�� Crews continuing to work in the Valentine, Lockport, LaRose and Cut Off communities.�� We have energized eight feeders in this area out of the Lockport and Raceland Substations.�� Over the next several days, we will continue to pick up blocks of customers in the Central Lafourche community.�� We also have crews working the Lockport, Golden Meadow/Galliano and Cut Off areas and on Highway 308 to Lafourche Crossing and South to the water plant.�� Concurrently, we will be working to restore power north of Highway 90 on LA 1 and 308 moving towards the community of St. Charles and south of Highway 90 on LA 1 and 308 moving towards the community of Lockport.��

Livingston Parish – Estimated Date of Restoration:�� September 17

Number of outages as of 8 a.m.:�� 819 – 3% of customers remain without power��

Area Notes: Springfield substation energized enabling power to Springfield, Killian and Albany as well as Weyerhaeuser in Holden.�� All feeder backbones are restored, and crews are working on feeders from the Hammond and Springfield Substations and large laterals through wooded areas which will energize commercial and residential areas in the parish.��

Orleans Parish

All customers who can safely receive power have been restored.

Plaquemines Parish (Outside of Belle Chasse) – Estimated Date of Restoration:�� September 29

Plaquemines Parish (Belle Chasse) – Estimated Date of Restoration:�� September 10

Number of outages as of 8 a.m.:�� 585 – 4% of customers remain without power

Area Notes: All critical customers in the parish who can safely receive power have been restored as well as the vast majority of customers in Belle Chase.�� Accessibility issues continue to present challenges in lower Plaquemines Parish.�� All feeders out of Happy Jack substation have been energized including the medical center, fire station, police station, and Shell Nairn. We have restored the Boothville Water Plant and the majority of customers between Port Sulphur and Buras and from Diamond to Venice are restored are energized.�� Crews continue to work from Alliance to Venice but are still dealing with access issues due to high water.

St. Bernard Parish

The vast majority of customers who can safely receive power have been restored.

St. Charles Parish – Estimated Date of Restoration:�� September 29

Number of outages as of 8 a.m.:�� 10,337 – 45% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers restored include Luling Hospital which also allowed power restoration to several connected businesses and residential customers, St. Charles Ochsner Hospital, a water treatment plant, several sewer-lift stations, Ashton Manor Nursing Home, the St. Charles Parish Sheriff‘s Office, St. Charles Parish Community Center, the Parish Performance Arts Center, St. Charles Parish Courthouse, the St. Charles Parish EOC and Montz Town Hall.�� Additionally, we have energized two large Luling residential neighborhoods along with residents in the Hahnville area.�� In Destrehan, we have crews working on the feeders along the railroad that service customers around I-310 and River Rd.�� Along Airline Hwy that serves customers on each side of I-310, repairs on this feeder are 80% complete.�� And feeders along Jonathon Street have been restored.�� In Luling, crews have energized feeders along Hwy-90 between Monsanto and Paul Maillard Rd.�� Feeders being repaired from Monsanto Recreation Area to Paul Maillard Rd.�� In Paradis, feeders to Phillips 66 energized.�� Crews are restoring service along Bayou Gauche, and the work is 80% complete.�� Crew restoring service along Hwy-90 in Des Allemands and is about 80% complete.

St. James Parish – Estimated Date of Restoration:�� September 17

Number of outages as of 8 a.m.:�� 685 – 7% of customers remain without power��

Area Notes: Power has been restored to St. James High School, water treatment plant in Lutcher and Gramercy, Lutcher Sr. Citizens home, Noranda Alumina, Louisiana Sugar Refinery and River Road from Veterans bridge to VNM Motors.�� Lutcher Hospital and Louisiana Sugar Refinery were also restored.�� Customers along River Rd in Convent restored. Crews continue to make good progress at Convent, Uncle Sam and Vacherie Substations, and we energized feeders coming out of those substations in Lutcher and Vacherie.�� Additionally, Vacherie Elementary School, Sixth Ward Elementary School in Vacherie, and the Gramercy sewer lift station were restored.�� Crews are working the west bank of the parish as well as commercial and residential areas throughout the parish.

St. John Parish – Estimated Date of Restoration:�� September 17

Number of outages as of 8 a.m.:�� 2,169 – 11% of customers remain without power��

Area Notes: We have energized the feeder in Laplace that serves along Airline Hwy from the Spillway to Hwy 51 along with the Belle Point feeder that serves Ochsner Clinic Hospital, several commercial businesses along Airline Hwy and customers in Reserve from Central Ave to River Rd.�� Laplace Hospital, St. John VA Clinic, St. John High School, the St. John sewer lift station and St. John Parish Courthouse have been restored as well as multiple hotels and the Walmart in Laplace.�� West 10th Street in Reserve restored power to some commercial customers.�� Central St. to River road, Airline Hwy from St. Charles/St. John Parish Line to Hwy 51 and Hwy 51 from Airline Hwy to Total Choice Credit Union is energized as well as feeders in Garyville and Edgar.�� We are continuing to work on the feeders coming out of the Laplace Substation, Belle Point and Dutch Bayou.�� Congestion and rear access poles continue to pose challenges, but our crews are working with local officials and bringing in necessary equipment to address.�� Crews are working River Road in Reserve, parts of River Land Estate in Laplace, Lucy, Edgard, Wallace and the west bank of the parish as well as commercial and residential areas throughout the parish.

St. Tammany Parish

The vast majority of customers who can safely receive power have been restored.

Tangipahoa Parish – Estimated Date of Restoration:�� September 17��

Number of outages as of 8 a.m.:�� 5,465 – 8% of customers remain without power

Area Notes: While the estimated date of restoration is September 17 for the vast majority or 90% of customers, we have already begun to power certain critical facilities and other social infrastructure within the parish.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers and infrastructure restored include Hood Memorial Hospital in Amite, North Oaks Hospital in Hammond, Lallie Kemp Regional Medical Center in Independence, the Amite Lift Station, Tickfaw Fire Station, Southeastern University, the Wal-Mart Distribution Center and the Winn Dixie Distribution Center.�� In Amite, crews have made repairs on the I-55 crossing and have energized the feeder down Hwy 1054 North and South.�� Town of Roseland has been restored.�� Three Kentwood Feeders energized as well as three feeders and Wienberger Rd in Ponchatoula for the customers that can receive power.�� Crews continue to work in Loranger, Independence, Tickfaw, Amite, Ponchatoula, Robert and Hammond.

Terrebonne Parish – Estimated Date of Restoration:�� September 29

Number of outages as of 8 a.m.:�� 12,348 – 44% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date.���� We continue to clear roads and pick up poles and wire while simultaneously repairing feeder lines to critical customers.�� We expect to continue this focus while we expand to residential areas and restore power to the parish.�� Critical customers restored include the Terrebonne Sewer Treatment Plant and Targa.�� Crews continue to work on two lines around the Southland Substation South of Hwy 90 along the west side of Hwy 24 and continuing along West Park to Fairmont Drive. One of the main backbones are energized, and work will continue on laterals and taps to fully restore the line.�� Workers continue to repair significant damages around the Terrebonne substation to the four distribution lines that serve the area which include Bayou Gardens, Evangeline Business Park, Evergreen Estates and Broadmoor Heights.�� Three of the lines are energized. A fourth line is being repaired along with taps and laterals to be able to fully energize all customers who can receive power.�� Crews have energized two lines out of the Cascade substation which runs along both sides of Hwy. 24 South of Broadmoor to Highland Drive and includes Southland Estates, Colonial Acres, Stone’s Throw Apartments, Woodburn, and Deroche Estates.�� We will continue to make repairs to laterals and taps on the line to ensure that all customers who can receive power will be energized.�� Continue to work on lines from the Humphrey Substation, utilizing airboats and other specialized equipment to repair damaged lines. One of the lines is now energized with the other lines is 60% restored.�� One of the lines out of the Coteau Substation, which run along both Hwy. 660 and Hwy. 316 as well as along St. Louis Canal Road, has been energized and repairs on the second expected to be complete within a few days.�� In the Schriever Substation area, which runs along Hwy. 311 from Rebecca’s Pond Drive on the Northern end to Ellendale Blvd on the Southern end, both feeders are energized, and crews continue to repair work on laterals and taps. This will allow all customers who can receive power will be fully energized.�� In the Houma Substation area, we now have five energized lines and will continue to repair laterals and taps to ensure all customers who can receive power can be energized.�� This area is primarily located Southeast of the City of Houma south of Hwy 56.�� In the Coteau Substation area, we have now energized two distribution lines. Crews will continue to repair laterals and taps to make sure any customer who can receive power is fully energized. The area is located Southeast of the City and runs parallel along Hwy 24 and then Hwy 55 to Bourg and then to Montegut.�� We will continue to address major damages to lines in and around areas with an emphasis on trying to restore power to key commercial locations like grocery stores, pharmacies, and gas stations in the near future.�� Continue to communicate with the local EOC and assist the City and Parish with their specific needs in the area and quickly tie those services in when repairs are made, and a transmission source is available.��

Washington Parish

All customers who can safely receive power have been restored.

STORM RESTORATION PROCESS

• Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
• As we assess the damage, we will begin restoring service where it is deemed safe to do so.
• To help ensure a smooth resumption of service, we ask that customers experiencing outages turn off or unplug their air conditioners and large appliances so that when power is restored, those appliances may be turned back on gradually.

IMPORTANT GAS SERVICE INFORMATION

• Stay away from suspected gas leaks.
• Do not attempt to turn natural gas valves on or off.
• To report a gas leak, call 1-800-9-OUTAGE.

STAY INFORMED

We continuously keep our communities informed throughout a storm using the following channels:

• Disaster Resources
• Download our free app for your smartphone at��entergy.com/app.
• Sign up for text alerts. From your cell phone text REG to 36778.
• Visit the����website and our����page.
• Follow us on����or��.
• Call us at 800-9OUTAGE (800-968-8243).
• Follow updates in your local news media like radio television and newspapers.

During challenging work conditions, crews have restored power to over 13,300 customers from a peak count of 14,000 customers at 9:15 a.m.�� Entergy Texas expects to restore the remaining customers in areas that have experienced extensive damage and that can safely take power by late afternoon on Wednesday, 9/15.

Estimated Restoration Times:

All other areas have returned to normal operations.

Estimated restoration times could change based on further damage assessment. Please visit our s Map to keep up to date.

Outage Viewer map information:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself. ��The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• If you are aware of an inconsistency between the reported status and power availability at a location, please report your outage by texting OUT to 36778, use or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

For details on how to prepare for storms, updates, and other important tips, visit entergy.com/stormcenter, where you can also sign up for text messages and download the Entergy app. ��And follow us on Facebook and Twitter.

For the safety of our crews and your individual safety, please stay away from their work zones. ��If you need to report a problem with your service or get bill payment help, we’re just a phone call away: ��1-800-ENTERGY.

Restoration process

• Here’s how we approach things at this stage to restore your power safely and quickly:
• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Next, we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.
• You may see trucks, other vehicles and workers lined up while we process them into our system, taking inventory of equipment and personnel and giving a complete safety orientation.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses, and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.
• When restoration starts, keep in mind that if you don’t see us working near you, we may be working on another part of the electrical system that you can’t see but must be repaired to get power to you.
• Following a storm, we deploy scouts to assess damage.
• As safety is always the highest of priorities, and as we assess the damage, we’ll begin restoring service where it is deemed safe to do so.
• Our employees are our greatest assets; we will keep our workers safe during a storm response.
• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.
• Facing severe weather can be extremely challenging; we’re committed to minimizing the effects of a bad storm.
• Weather forecasts and computer models based on knowledge from past storms are used to predict the estimated number of customers without power and the number of days needed to restore power.
• Power is restored faster in areas with less damage. Some of the hardest-hit areas may take longer, which should be factored into your personal storm plan. Remember, safety first.

• Once the storm passes, we can fully assess the damage and will have more information to share.

Safety is our number one priority

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.��
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to light your home.��
• Check on others that could be susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration. First responders also need to be able to access roads in order to safely assist people in emergency situations.
• We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • – Customers can register for outage text alerts through . Be sure to update your notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
  • Follow us on or .

Follow updates from your local news media, like radio, television, and newspapers.

As of 6 p.m., there are approximately 3,300 customers without power from a peak count of 14,000 at 9:15 a.m., the company expects to restore most customers who can safely take power by the end of today, Tuesday 9/14, with the hardest-hit areas receiving power by Wednesday late afternoon, 9/15.

Estimated Restoration Times:

Estimated restoration times could change based on further damage assessment. Please visit our ��map to keep up to date.

The Woodlands, Navasota, Huntsville, Silsbee, and Cleveland surrounding areas have resumed normal operations. All customers in these areas will be restored today.

Outage Viewer map information:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• If you are aware of an inconsistency between the reported status and power availability at a location, please report your outage by texting OUT to 36778, use or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

For details on how to prepare for storms, updates, and other important tips, visit entergy.com/stormcenter, where you can also sign up for text messages and download the Entergy app. And follow us on Facebook and Twitter.

For the safety of our crews and your individual safety, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: 1-800-ENTERGY.

Restoration process

• Here’s how we approach things at this stage to restore your power safely and quickly:
• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Next, we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.
• You may see trucks, other vehicles and workers lined up while we process them into our system, taking inventory of equipment and personnel and giving a complete safety orientation.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses, and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.
• When restoration starts, keep in mind that if you don’t see us working near you, we may be working on another part of the electrical system that you can’t see but must be repaired to get power to you.
• Following a storm, we deploy scouts to assess damage.
• As safety is always the highest of priorities, and as we assess the damage, we’ll begin restoring service where it is deemed safe to do so.
• Our employees are our greatest assets; we will keep our workers safe during a storm response.
• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.
• Facing severe weather can be extremely challenging; we’re committed to minimizing the effects of a bad storm.
• Weather forecasts and computer models based on knowledge from past storms are used to predict the estimated number of customers without power and the number of days needed to restore power.
• Power is restored faster in areas with less damage. Some of the hardest-hit areas may take longer, which should be factored into your personal storm plan. Remember, safety first.

• Once the storm passes, we can fully assess the damage and will have more information to share.

Safety is our number one priority

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. ��Call 1 800 9OUTAGE or 1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.��
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to light your home.��
• Check on others that could be susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.�� First responders also need to be able to access roads in order to safely assist people in emergency situations.
• We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • – Customers can register for outage text alerts through . Be sure to update your notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
  • Follow us on or .

Follow updates from your local news media, like radio, television, and newspapers.

��

Entergy Texas crews and contractors are working to restore power safely and quickly, while following COVID guidelines. As of 12:00 pm, there are approximately 9,913 customers without power. Based on current information, Entergy expects to restore most customers who can safely take power by end of today, Tuesday 9/14, with the hardest-hit areas by Wednesday night, 9/15.

Estimated Restoration Times:

Estimated restoration times could change based on further damage assessment. Please visit our Map to keep up to date.

The Navasota and Huntsville surrounding areas will resume under normal operations given only minor storm impacts. All customers in these areas will be restored today.

Outage Viewer map information:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself. ��The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• If you are aware of an inconsistency between the reported status and power availability at a location, please report your outage by texting OUT to 36778, use or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

For details on how to prepare for storms, updates, and other important tips, visit entergy.com/stormcenter, where you can also sign up for text messages and download the Entergy app. And follow us on Facebook and Twitter.

For the safety of our crews and your individual safety, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: ��1-800-ENTERGY.

Restoration process

• at this stage to restore your power safely and quickly:
• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Next, we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.
• You may see trucks, other vehicles and workers lined up while we process them into our system, taking inventory of equipment and personnel and giving a complete safety orientation.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses, and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.
• When restoration starts, keep in mind that if you don’t see us working near you, we may be working on another part of the electrical system that you can’t see but must be repaired to get power to you.
• Following a storm, we deploy scouts to assess damage.
• As safety is always the highest of priorities, and as we assess the damage, we’ll begin restoring service where it is deemed safe to do so.
• Our employees are our greatest assets; we will keep our workers safe during a storm response.
• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.
• Facing severe weather can be extremely challenging; we’re committed to minimizing the effects of a bad storm.
• Weather forecasts and computer models based on knowledge from past storms are used to predict the estimated number of customers without power and the number of days needed to restore power.
• Power is restored faster in areas with less damage. Some of the hardest-hit areas may take longer, which should be factored into your personal storm plan. Remember, safety first.

• Once the storm passes, we can fully assess the damage and will have more information to share.

Safety is our number one priority

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.��
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to light your home.��
• Check on others that could be susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration. First responders also need to be able to access roads in order to safely assist people in emergency situations.
• We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • – Customers can register for outage text alerts through . Be sure to update your notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
  • Follow us on or .

Follow updates from your local news media, like radio, television, and newspapers.

��

Nicholas could adversely affect Hurricane Ida restoration as Entergy’s Louisiana storm team continues making progress restoring power across southeast Louisiana. Our workforce has restored 91%, or 861,000 of the 948,000 total customers who lost power.

In Louisiana, we have restored 88%, or 610,000 of our customers who lost power due to Hurricane Ida. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.

Hurricane Ida outage information at 6 a.m. included:

Hurricane Ida restoration continues where it is safe to do so and where power can be received.

Visit our dedicated Hurricane Ida restoration website��to get the most up-do-date estimated times of restoration.

Maps with Hurricane Ida power estimated restoration times can be viewed here��for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.

These restoration dates represent the vast majority of customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more.

As of 11 a.m. Sept. 13, we had returned 218 of the 226 affected transmission substations and 191 of 211 affected transmission lines. Less than 262 miles of transmission lines remain out of service.

Entergy’s Texas and Louisiana crews and contractors are safely responding to Hurricane Nicholas.

• The companies have crews working to repair and rebuild portions of the electric system in southeast Louisiana because of Hurricane Ida.
• Our commitment to that region does not impact our ability to support customers elsewhere.

Entergy encourages customers to continue monitoring local weather alerts and implementing their storm plans.

• It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.
• Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

Stay Informed

Outage/Restoration Information

In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. An estimated restoration time of Sept. 29, for the areas that received the heaviest damage from Ida, was provided to affected customers.

Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.

Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting “STAT” to receive your outage status.

We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:

• Texting “OUT” to 36778. Using or our mobile app.
• Dialing 1-800-9OUTAGE (1-800-968-8243) to report your outage to the automated system or speak to a representative.

Customers must have a registered account to sign up for outage texting. If you were signed up for outage texting before we transitioned to the myEntergy portal last year, you must create a myEntergy account before re-registering for texting services.

If you attempt to register or report an outage via text and receive a message stating “Entergy: Unauthorized User” or a message stating “We’re sorry but this phone number isn’t authorized for two-way texting. To register, please go to myentergy.com,” this means you don’t have an active account.

To register for myEntergy, visit and select “Sign Up”. For added security purposes, the first time you log in to myEntergy, you will be asked to reset your username and password and confirm your account preferences.

• Once registered, you can text “REG” to 36778 to sign-up for outage texting. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• At that point you’ll be able to report an outage at your location by texting “OUT” to 36778.

View Outages is a visual representation of the state of the grid.

• The green and red lines are intended to provide users with indications that line segments are generally either energized or de-energized.
• However, as our crews restore power from events like Hurricane Ida it is important to understand that there is a high volume of electrical-system switching activity that may result in data latencies impacting updates to View Outage Maps.
• View Outage maps should not be relied upon for detailed planning purposes. For planning purposes, users should rely upon the location- specific information provided by signing into their account.
• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, downed wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.

We caution customers to be aware of unscrupulous attempts to swindle our customers during storm recovery.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

View Hurricane Ida Damage and Restoration Photos and Videos Here

Customer Safety and Information

You should stay safe as we restore service outages caused by tropical weather.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
• Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.

We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.

Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.

On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday–Friday, 8 a.m.–5 p.m. for assistance or visit Payment Assistance.

For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.

If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.

For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.

Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida’s impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.

Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren’t estimating usage based on historical information while customers are without power.

Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please go to for convenient digital payment options to avoid paying for postage.

Responding simultaneously to a major storm and COVID-19 could affect our response:

• Along with standard storm preparations, Entergy employees continue navigating the COVID-19 pandemic by taking additional steps. These include traveling separately if necessary, adjusting crew staging locations and greater use of drones.
• Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.

• The 2020 Atlantic hurricane season was the busiest season ever recorded with 30 named storms. Entergy found itself in the cone of uncertainty for seven named storms during last year’s hurricane season. Five named storms hit Louisiana last year, making it the most active storm season ever for the state.
• We demonstrated our restoration ability last season by assembling large restoration workforces to quickly restore power to our customers.
• We are ready to take appropriate action before, during and after severe weather.
• Based on previous storm responses and annual storm exercises, we are constantly updating and improving our operations related to storm damage restoration.
• is our internal process of continuous planning, preparation and training. And an early step, when facing a storm, is to prepare to bring in extra personnel to support the effort.
• We have worked to storm-harden our system. From aggressive preventive maintenance programs to using steel transmission structures near the coast, elevating substations that might flood and installing “isolation” devices on lines to reduce outages, our goal is always to restore power safely and quickly.

Restoration Process

Our current Hurricane Ida workforce stands at 20,000. At its peak, our workforce numbered nearly 27,000 who came from 41 states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

Here’s how we approach things at this stage to restore your power safely and quickly:

• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Then we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.
• You may see trucks, other vehicles and workers lined up while we process them into our system, taking inventory of equipment and personnel and giving a complete safety orientation.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
• Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay restoration in those communities.
• When restoration starts, keep in mind that if you don’t see us working near you, we may be working on another part of the electrical system that you can’t see but must be repaired to get power to you.

Following a storm, we deploy scouts to assess damage. It may take up to three days before we know how long until power is restored.

As safety is always the highest of priorities, and as we assess the damage, we’ll begin restoring service where it is deemed safe to do so.

Our employees are our greatest assets; we will keep our workers safe during a storm response.

• Keeping our workers safe from worsening weather conditions may limit our ability to restore service as quickly as we’d all like.
• We are committed to keeping our employees safe and sheltered during dangerous periods caused by high winds, flooding and other severe storm conditions.
• For strong hurricanes, we evacuate from the predicted landfall area, but quickly return as soon as conditions are safe to begin restoration.

Facing severe weather can be extremely challenging; we’re committed to minimizing the effects of a bad storm.

• Weather forecasts and computer models based on knowledge from past storms are used to predict the estimated number of customers without power and the number of days needed to restore power.
• Power is restored faster in areas with less damage. Some of the hardest-hit areas may take longer, which should be factored into your personal storm plan. Remember, safety first.
• Once the storm passes, we can fully assess the damage and will have more information to share.

Hurricane Ida Information Hub

View Hurricane Ida Damage and Restoration Photos and Videos Here