Hurricane Sally has caused outages for some Entergy customers near Buras, Louisiana. Outages could continue occurring for other Entergy customers as the storm moves closer to landfall.

·¡²Ô³Ù±ð°ù²µ²â’s Hurricane Sally information website provides customers with storm restoration and recovery updates. Visit the site at entergy.com/hurricanesally.

Our restoration workers continue monitoring and planning for the potential impacts of Tropical Storm Sally over the next few days. Crews and contractors are on alert and ready to safely restore power to customers as quickly as possible.

We have crews working to rebuild the portions of the electric system in southwest Louisiana as a result of Hurricane Laura. Our commitment to that region does not impact our ability to support customers elsewhere or call in or shift additional resources to different areas. We have identified additional off-system resources to assist in responding to Sally. We are confident we can manage both events effectively.

We encourage customers to monitor all local weather alerts and have their storm plans in place. It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.

Along with standard storm preparations, Entergy continues to navigate through the pandemic by taking additional preparation steps and adhering to all CDC and state guidelines. Crews will continue to practice social distancing, even in the field, and we ask that customers do the same. For their safety and yours, please stay away from work zones. If you need to report a problem with your service at any time, call 1-800-ENTERGYÌý(1-800-368-3749).

Since flooding is a major threat for this event, we have already secured and mobilized high water vehicles and inspected our substation flood protection to ensure the pumps are gassed up and ready to go. Crews are also working to stage equipment and materials to higher ground in low lying locations. We have also patrolled the critical circuits that serve the Sewerage and Water Board facilities and will continue to work with them throughout this event.

You should stay safe during the storm.

There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGEÌý(1-800-968-8243).

Stay away from standing water and debris from trees and other vegetation. It may be electrically charged from underground or downed power lines.

We encourage customers to use these other means to interact with us during restoration:

• Download our free app for your smartphone at entergy.com/app.
• Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
• Visit our View Outages page.
• Follow us on or .
• Call us at 1-800-9OUTAGE (1-800-968-8243).
• Follow updates in your local news media, like radio, television and newspapers.

Unfortunately, we have seen an increase in attempts to scam our customers following Hurricane Laura.

• Entergy never demands immediate payment from customers over the phone. You shouldn’t give your personal information to strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.

Sally’ s forecast track has moved eastward, bringing the storm in as a Category 1 hurricane. The track east of but like that of Hurricane Isaac in 2012. Heavy rain and strongest winds are forecast for coastal Mississippi. Visit the to see “Sally Key Takeaways.�

Workers are preparing for potential power outages. Crews and contractors are on alert and ready to safely restore power to customers as quickly as possible.

We have crews working to rebuild the portions of the electric system in southwest Louisiana as a result of Hurricane Laura. Our commitment to that region does not impact our ability to support customers elsewhere or call in or shift additional resources to different areas. We have identified additional off-system resources to assist in responding to Sally. We are confident we can manage both events effectively.

We already have crews located in SE Louisiana and are relocating company personnel within the service territory and contacting offsite contractors and mutual assistance utilities to provide restoration workers to help restore power to our customers.

We encourage customers to monitor all local weather alerts and have their in place. It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.

Along with standard storm preparations, Entergy continues to navigate through the pandemic by taking additional preparation steps and adhering to all CDC and state guidelines. Crews will continue to practice social distancing, even in the field, and we ask that customers do the same. For their safety and yours, please stay away from work zones. If you need to report a problem with your service at any time, call 1-800-ENTERGYÌý(1-800-368-3749).

Here’s how we approach things at this stage:

• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Then we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.

Our restoration process is a team effort. As we respond to this storm, we will use a very detailed, rehearsed plan that has worked well for us during past storm events.

• Restoration involves not only workers from our area but also crews from other parts of the four states we serve, other utility companies and contractors.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.

Flooding

Since flooding is a major threat for this event, we have already secured and mobilized high water vehicles and inspected our substation flood protection to ensure the pumps are gassed up and ready to go. Crews are also working to stage equipment and materials to higher ground in low lying locations. We have also patrolled the critical circuits that serve the Sewerage and Water Board facilities and will continue to work with them throughout this event.

We take steps to protect the safety of our customers, our employees and our equipment during floods. We work closely with local emergency officials and civil defense departments to keep abreast of the latest conditions and expected flood stages and to ensure the safety of employees and the public in the event of flooding.

Sustained flooding could make many areas inaccessible and prevent us from quickly and safely restoring power in a timeframe customers may have come to expect from their experience in previous storms.

Restoration of affected locations could be hampered if workers are unable to access some areas or assess equipment covered with water. When flood waters recede and it is safe to do so, our workers will evaluate damage and begin restoration.

We are taking steps to protect from flooding our substations that distribute electric service to many customers over large areas. They consist of advanced equipment, including electronics and computers, that monitor and re-route power instantaneously through high-speed relays and equipment that protect the electric system.

Flooding can cause extraordinary challenges to our restoration efforts. Extensive flooding combined with repeated damage could affect our ability to provide customers an estimated time when we will restore their power.

You should stay safe during the storm.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay away from standing water and debris from trees and other vegetation. It may be electrically charged from underground or downed power lines.

Gas Customer Information

The location of many Entergy customers makes flooding a possibility when major storms cause coastal surges and heavy rainfall. As floodwaters rise, it raises the potential for water to penetrate the natural gas system in low-lying portions of the region and cause customers to lose gas service. Additionally, heavy rainfall and rushing water can erode the ground around buried utilities. This can potentially cause breaks in gas mains, making it possible for water to get into the system and result in customers losing gas service.

Entergy in preparation for the rain and wind expected from Sally is providing the following safety tips for residents to consider around natural gas facilities.

In the event of a flood:

• If you have flooding in or around your gas meter or appliances, call Entergy at 1-800 ENTERGY (1-800-368-3749).
• Turn off electrical power to each appliance and leave it off.
• If you notice a strong gas odor, or if there is other evidence of a natural gas leak, do not enter the premises.
• If water levels were enough to cover the gas meter, call Entergy to check your meter and regulator before using your gas system. Floodwaters may have shifted your home or caused other stresses to the gas piping, possibly resulting in a natural gas leak.
• Do not attempt to disconnect or work on your natural gas meter and piping.
• As wet electrical wiring is extremely hazardous, ensure the main electrical supply is shut off.
• If flooding has been severe, natural gas appliances should not be used until inspected by a licensed plumber or contractor.
• Do not attempt to place natural gas appliances back in service yourself. A licensed plumber or contractor will check, clean, repair and pressure test all gas pipes, which may have been clogged with mud or debris.
• Damage could also occur to switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and rusting metals parts, to name a few. Again, any reconditioning or repair work to natural gas appliances must be performed by a licensed plumber or contractor.

We encourage customers to use these other means to interact with us during restoration:

• Download our free app for your smartphone at entergy.com/app.
• Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
• Visit our View Outages page.
• Follow us on or .
• Call us at 1-800-9OUTAGE (1-800-968-8243).
• Follow updates in your local news media, like radio, television and newspapers.

Ìý

Sally is expected to slowly approach the coast of southeast Louisiana and Mississippi as a hurricane late Monday and Tuesday. The storm is expected to bring prolonged damaging winds and heavy rainfall. Winds could potentially gust over 100 mph near where the center makes landfall. In addition, tidal surges of 5 to 10 feet are now expected for southeast Louisiana north of where the center moves inland as well as for western portions of the Mississippi Coast. Visit the to see “Sally Key Takeaways.�

Workers are preparing for potential power outages. Crews and contractors are on alert and ready to safely restore power to customers as quickly as possible.

We have crews working to rebuild the portions of the electric system in southwest Louisiana as a result of Hurricane Laura. Our commitment to that region does not impact our ability to support customers elsewhere or call in or shift additional resources to different areas. We have identified additional off-system resources to assist in responding to Sally. We are confident we can manage both events effectively.

We already have crews located in SE Louisiana and are relocating company personnel within the service territory and contacting offsite contractors and mutual assistance utilities to provide restoration workers to help restore power to our customers.

We encourage customers to monitor all local weather alerts and have their storm plans in place. It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.

Along with standard storm preparations, Entergy continues to navigate through the pandemic by taking additional preparation steps and adhering to all CDC and state guidelines. Crews will continue to practice social distancing, even in the field, and we ask that customers do the same. For their safety and yours, please stay away from work zones. If you need to report a problem with your service at any time, call 1-800-ENTERGYÌý(1-800-368-3749).

Here’s how we approach things at this stage:

• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Then we will concentrate our resources on getting the greatest number of customers back the fastest.
• We can’t use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.

Our restoration process is a team effort. As we respond to this storm, we will use a very detailed, rehearsed plan that has worked well for us during past storm events.

• Restoration involves not only workers from our area but also crews from other parts of the four states we serve, other utility companies and contractors.
• Repairs begin with major lines to the substations, then to the lines and equipment serving neighborhoods, businesses and homes.
• Service lines to individual homes and businesses will be restored last because fewer customers are involved, and in the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.

Flooding

Since flooding is a major threat for this event, we have already secured and mobilized high water vehicles and inspected our substation flood protection to ensure the pumps are gassed up and ready to go. Crews are also working to stage equipment and materials to higher ground in low lying locations. We have also patrolled the critical circuits that serve the Sewerage and Water Board facilities and will continue to work with them throughout this event.

We take steps to protect the safety of our customers, our employees and our equipment during floods. We work closely with local emergency officials and civil defense departments to keep abreast of the latest conditions and expected flood stages and to ensure the safety of employees and the public in the event of flooding.

Sustained flooding could make many areas inaccessible and prevent us from quickly and safely restoring power in a timeframe customers may have come to expect from their experience in previous storms.

Restoration of affected locations could be hampered if workers are unable to access some areas or assess equipment covered with water. When flood waters recede and it is safe to do so, our workers will evaluate damage and begin restoration.

We are taking steps to protect from flooding our substations that distribute electric service to many customers over large areas. They consist of advanced equipment, including electronics and computers, that monitor and re-route power instantaneously through high-speed relays and equipment that protect the electric system.

Flood can cause extraordinary challenges to our restoration efforts. Extensive flooding combined with repeated damage could affect our ability to provide customers an estimated time when we will restore their power.

You should stay safe during the storm.

• There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).
• Stay away from standing water and debris from trees and other vegetation. It may be electrically charged from underground or downed power lines.

We encourage customers to use these other means to interact with us during restoration:

Download our free app for your smartphone at entergy.com/app.

Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.

Visit our View Outages page.

Follow us on or .

Call us at 1-800-9OUTAGE (1-800-968-8243).

Follow updates in your local news media, like radio, television and newspapers.

NEW ORLEANS – ·¡²Ô³Ù±ð°ù²µ²â’s Louisiana companies are continuing to monitor and plan for the potential impacts of Tropical Storm Sally as it travels through the Gulf of Mexico over the next few days.

Forecasters expect this slow-moving system to bring heavy rains, high winds, high tides and coastal flooding to portions of southeast Louisiana. It is expected to increase to hurricane strength with winds of 100 mph before it makes landfall somewhere between southeast Louisiana and the Mississippi Coast.

Entergy Louisiana, LLC and Entergy New Orleans, LLC are preparing for the impacts of Sally and for potential power outages. While some work to restore power can be done on the ground, work in the air from bucket trucks can’t be performed in wind conditions of 30 mph or greater. The companies’ crews and contractors are on alert and ready to safely restore power to customers as quickly as possible.

The companies have crews working to rebuild the portions of the electric system in southwest Louisiana as a result of Hurricane Laura. Our commitment to that region does not impact our ability to support customers elsewhere or call in or shift additional resources to different areas.

Entergy encourages customers to monitor all local weather alerts and have their Ìýin place. It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.

Along with standard storm preparations, Entergy continues to navigate through the pandemic by taking additional preparation steps and adhering to all CDC and state guidelines. Crews will continue to practice social distancing, even in the field, and we ask that customers do the same. For their safety and yours, please stay away from work zones. If you need to report a problem with your service at any time, call 1-800-ENTERGY.

Stay Informed

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how customers can stay updated throughout the event:

• Download the Entergy App at . Customers can use the app to report outages or check on the status of power at their home or business.
• ·¡²Ô³Ù±ð°ù²µ²â’s View Outages website includes maps that show where outages are located and give information about restoration progress.
• Sign up for about storm and restoration efforts by texting REG to 368374.
• The website has storm safety, preparation and restoration information that is updated throughout the day.
• Operation: Storm Ready Guide is a free downloadable guide that helps customers plan and prepare for weather emergencies.

Follow Entergy on Social Media

Social media plays an important role in keeping customers informed, and the company places a high priority on updating its social media channels throughout an event. Customers can follow Entergy Louisiana on and , and Entergy New Orleans on and .

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. It has operations in southern, central and northern Louisiana. Both companies are subsidiaries of ºÚÁϳԹÏÍø.

ºÚÁϳԹÏÍø is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

Tropical Storm Sally is expected to bring high winds, heavy rains, high tides and coastal flooding to portions of southeast Louisiana and power outages could occur. Crews from Entergy Louisiana, LLC and Entergy New Orleans, LLC are on alert and preparing to respond should the systems impact the companies’ service territories.

·¡²Ô³Ù±ð°ù²µ²â’s storm team continues to work to restore power to customers in Calcasieu and Cameron parishes, the areas hit hardest by Laura on Aug. 27.

Crews have restored power to approximately 213,900 of the 270,900 customers who lost power at the peak of Hurricane Laura. ÌýAs of 9 a.m. Sunday, approximately 48,500 customers remain without power in heavily impacted southwest Louisiana. As we continue to restore service to customers, outage numbers may fluctuate on our outage map depending on current conditions, such as thunderstorm outages or temporary outages to make repairs.

Statewide damaged distribution equipment replaced includes 10,608 poles, 2,778 transformers and 22,654 spans of wire as of 8 a.m. Sept. 10. Crews have also identified approximately 1,600 transmission structures that were damaged or destroyed.

. For customers in Calcasieu and Cameron parishes, this means an extended restoration effort as the transmission and distribution systems will require nearly a complete rebuild. Once the transmission lines are flowing electricity into the city’s substations, power can flow through the distribution lines to homes and businesses that are able to safely accept power. As more generation and transmission services are available in southwest Louisiana, this should help improve our ability to finalize our restoration efforts.

Along with standard storm procedures, Entergy employees are navigating the COVID-19 pandemic by taking additional steps. Due to the added measures crews must take, restoration may take longer, especially where there are widespread outages.Ìý Also, crews will continue to practice social distancing, and we ask that customers do the same.Ìý For their safety and yours, please stay away from work zones.

Crews are focusing on restoring emergency services first and then will prioritize work to restore the greatest number of customers.Ìý

As we continue to restore power across our service territory, we want to ensure that you can accept power when it becomes available.Ìý Check for damage to the electrical equipment attached to your home or business and contact an electrician to make any needed repairs. For information on your home’s electrical equipment, visit www.entergy.com/hurricanelaura/home-repairs. If damage has been repaired by a qualified electrician, please call 1-800-ENTERGY to generate a service reconnection work order.

SOUTHWEST LOUISIANA

Lake Street – University – Prien

More than 225 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of E. McNeese Street, Sale Road (Contraband), Casino and South of downtown (Lake). Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Airport – Big Lake

More than 940 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of Gerstner Memorial (Smith), S. Lake Street (Solac), Graywood (Vincent) and Tank Farm. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Goosport – Moss Bluff – Iowa

More than 595 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of LA-90 & LA-397 (Chlomal), Goosport, Iowa, Gillis and Legion. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Central – East Lake Charles

More than 740 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of LA-14 & 7th Street (Broadmoor), E. Broad, S. Kirkman (Ford), Chennault (Legion), Oak Park, downtown (Ann Street) and I-210 & LA-14 (Greinwich). Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

City of Sulphur

More than 1,800 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of Beglis Pkwy, Hwy 27, Ruth St, Hwy 90, Old Spanish Trail, Burton St, and Maplewood Ave. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Toomey – Starks

More than 600 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working individual outages in the area. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

City of WestlakeÌý

More than 200 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of Old Hwy 90, Westlake Ave, and Sampson Ave. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Cameron Parish and the City of Hackberry

More than 300 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of Main St and Hwy 27 in Hackberry. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Jennings – Mermentau – Lacassine

More than 100 lineworkers and support personnel continue working to repair and rebuild the electric system in this area. Crews are working in the areas of Lacassine, Hayes and Bell City. Entergy is accommodating requests to remove its equipment and wire from both commercial and residential customers. Crews are dealing with traffic and access issues, entangled power lines and high temperatures.

Jefferson Davis Parish

Progress has been made in this area. There is significant damage to the transmission lines that serve the Iowa area, including those customers in the west side of Jefferson Davis Parish. We have damaged structures off road that are hard to access. Entergy is utilizing special equipment to make repairs. Estimated restoration for this area is Sept. 18.

STORM RESTORATION PROCESS

Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.

As we assess the damage, we will begin restoring service where it is deemed safe to do so.

Your preparation is essential too:

• Above all stay safe. A personal plan for you and your family is the best way to stay safe and be storm ready.
• Visit the website for planning tools that can help guide you through the decisions you need to make.
• Whether you shelter in place or evacuate you should make preparations to protect your home.
• Decide to stay or go well before the storm strikes.
• Basic emergency supplies and a first aid kit are key items to keep on hand during severe weather.
• Visit the website in advance for details on how to prepare for hurricanes and other types of storms.

KEEP SAFETY TOP PRIORTY

There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (800-968-8243).

Stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.

Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from ·¡²Ô³Ù±ð°ù²µ²â’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.

For the latest details, visit our new Hurricane Laura information hub at entergy.com/hurricanelaura. If the electric equipment appears undamaged, report the outage by texting REG to 36778 or by calling 1-800-9OUTAGE

We continuously keep our communities informed throughout a storm using the following channels:

• Download our free app for your smartphone at entergy.com/app.
• Sign up for text alerts. From your cell phone text REG to 36778.
• Visit the Entergy Storm Center website and our View Outages page.
• Follow us on Twitter.com/entergyla or Facebook.com/entergyla.
• Call us at 800-9OUTAGE (800-968-8243).
• Follow updates in your local news media like radio television and newspapers.