Installing advanced meters and the supporting communications network is one of several investments we have made to build a smarter, more resilient grid for everyone. Other enhancements include , the new and improved customer engagement portal, advanced software known as the Advance Distribution Management System used to visualize and control the distribution grid, the addition of new smart devices that can communicate with each other, and the ADMS system to coordinate and implement changes when an event occurs.

“Over the last few years, Entergy has significantly modernized the grid, most recently completing three million new meter installations across our four-state service area,” said Dale Claudel, Entergy’s vice president of grid modernization and strategy. “These new technologies bring real benefits to our customers, like putting more control in their hands to better manage their energy usage. It also gives us clearer insight to the power grid and how it is operating, ultimately creating a smarter energy future for our customers and communities.”

Advanced meters work together with other smart grid technology to identify power outages more accurately and automatically isolate them, which reduces outage times for our customers.

“These upgrades also lay the foundation for newer technologies and customer solutions, including distributed energy resources and energy storage,” Claudel said. “For example, solar panels combined with battery storage can play a key role in grid resiliency and flexibility in the near future. Our team is refining ways to integrate advanced energy technologies into the power grid and provide clean energy solutions for our customers.”

Be in control with myAdvisor

Advanced meters provide customers with many benefits, including online energy��management tools to help you better manage your energy usage and potentially save money on monthly energy bills.

After logging into your online, the customizable myAdvisor dashboard provides an overview of your account and personalized information:

• Usage and Cost: Compare energy usage and costs by month, day, hour and even 15-minute intervals for electric customers and one-hour intervals for gas customers. Also, see impacts of the weather, temperature and rainfall and view estimates of how energy is being consumed.
• Bill History: View past bills, including a breakdown of energy charges and fees to see how they change from month to month.
• Bill Projection: Get an estimate of what an upcoming bill may be, based on usage remaining similar over billing cycle.
• Bill Analyzer: Compare bills to the previous month and year, to understand impacts that may have been caused by the number of billing days, energy usage, fuel costs and weather.
• Home Assessment: Make these energy-saving tools more personalized to your home, including predicted savings and customized goals.
• Savings Plan:��Create a plan to help track savings and receive customized recommend actions to help meet savings goals.
• Proactive Alerts:��Set alerts to be notified by email or text for notifications set to your frequency preferences for the following:
• Usage has surpassed threshold amount set.
• Cost has surpassed threshold amount set.
• Status of usage and cost based on goals set.
• Bill Projection:��All registered myEntergy customers with an advanced meter can receive a notice of their estimated monthly bill during the billing cycle.

Customers can access these tools through or Entergy’s mobile app.

View more tutorial videos .��

BATON ROUGE, La. – Outages identified more accurately. Faster outage restoration response. Billing and service questions answered more efficiently. Additional energy-saving tools for customers. These are all benefits of Entergy Louisiana’s vision for a smarter energy future, through the company’s deployment of advanced metering.

This multi-year project is already underway with the design and build of the communications network and IT systems taking place over the past two years. Placement of the communications equipment on electric poles and structures has begun, and advanced meters will be installed at homes and businesses the company serves starting in mid-February with projected completion by the end of 2021.

“In partnership with the Louisiana Public Service Commission, we are laying the foundation for grid modernization technologies that will create a smarter energy future for Louisiana and offer a wide-range of benefits to our customers,” said Phillip May, president and CEO of Entergy Louisiana, LLC.

Upgrading to advanced meters has numerous advantages, including:

• New online tools will be available to help customers better understand and manage energy usage more effectively, which can lead to reduced energy consumption and potentially lower bills.
• No more waiting until the end of the month to review energy usage. Via the online tools, customers can log in to their accounts and view how much electricity has been used hours before, shown in 15-minute increments.
• With better information, Entergy Louisiana can answer customers’ billing and service questions faster and more effectively, improving customer service.
• The company will have a clearer real-time picture of the power grid and how it is operating. Outages can be identified more accurately, so crews can arrive on the scene faster and safely begin making repairs.

Advanced metering has been implemented by the majority of other United States utilities. It is digital technology that enables secure two-way communication between the customer and Entergy Louisiana, and each meter is equipped with a network radio. The radio transmits meter readings to the electric network access point, housed on an electric pole near the meter. This data is then transmitted to the utility through a secure cellular network. Advanced metering also brings opportunities for potential new programs that can help further reduce customers’ energy usage and better support environmentally sustainable communities.

Learn more about the company’s vision for a smarter energy future in Louisiana by visiting . A video explaining how advanced meters work can be found .

B-ROLL for media:����

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After nearly 30 years on the front lines of customer service for Entergy, Greg Fenn is now part of the vanguard working to transform the way the company operates.

“Customers are going to see a huge shift in the way we do business over the next three to five years,” Fenn said.

Fenn is a member of an Entergy team leading the way toward building a smarter energy future that will feature improved outage response, new tools to help customers save money, and improved customer service.

Entergy’s vision for that future took a big step forward in Louisiana recently when state regulators unanimously approved a multi-year plan to install advanced meters at homes and businesses served by Entergy Louisiana.

“Our customers are expecting a different level of service these days, and an advanced metering system is the platform that enables us to get there,” Fenn said.

Fenn was ready to help drive that change. “I wanted to be part of something that will transform our company and help our customers, and I jumped at the opportunity.”��

He is now part of a team supporting projects that will both change how Entergy interacts with customers and modernize Entergy’s grid.

Advanced meters are the foundation for creating a smarter energy future. Over the next 18 months, Entergy Louisiana will build and deploy the IT systems and infrastructure needed for the technology and installation of the advanced meters. Meter installation will begin in early 2019 and be complete by the end of 2021.

For customers, the upgrade to advanced meters will produce numerous benefits.

“It gives customers options and control. It will allow for such things as energy management systems and daily usage monitoring so customers can manage their energy consumption, which can lead to lower bills,” Fenn said.

Customers can also anticipate faster outage restoration. The meters will provide a clear, real-time picture of the power grid, allowing employees to identify outages more quickly and accurately, Fenn said.

“With better information, we can answer customers’ billing and service questions more quickly and effectively,” Fenn said.

“Advanced metering systems will provide tons of data,” Fenn said. “We will need to have the systems and people in place to use that data so it provides value to our customers.”

Learn more about Entergy Louisiana’s vision here:��

BATON ROUGE, La. – Entergy Louisiana customers are a step closer to enjoying the benefits of a smarter energy future – which include faster outage restoration, improved customer service and access to money-saving tools.

The Louisiana Public Service Commission voted today to approve a multi-year plan to install advanced meters at homes and businesses served by Entergy Louisiana.

“The commission’s action lays the foundation for grid modernization technologies that will create a smarter energy future for Louisiana and offer a wide-range of benefits to our customers,” said Phillip May, president and CEO of Entergy Louisiana, LLC. ��

Upgrading to advanced meters has numerous benefits:

• Customers can get timely and more detailed information on their energy use, so they can manage their power consumption, which can lead to lower bills.
• Entergy Louisiana will have a clearer real-time picture of the power grid and how it is operating. Outages can be identified more accurately, so crews can arrive on the scene more quickly to make repairs.
• With better information, we can answer customers’ billing and service questions more quickly and effectively, improving customer service.

Over the next 18 months, Entergy Louisiana will build and deploy the systems and infrastructure needed for the technology and installation of the advanced meters. This timeline is based on experiences from other utilities that have modernized their power grids. Meter installation will begin in early 2019, and by the end of 2021, homes and businesses in the Entergy Louisiana service area can be part of a smarter energy future. Learn more about our vision here:��.

Entergy Louisiana’s more than 93,000 natural gas customers in the greater Baton Rouge area also will have their gas meters upgraded with new technology that will provide customers with data needed to better manage gas usage and help lower bills.��

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. With operations in southern, central and northeastern Louisiana, the company is a subsidiary of ���ϳԹ���.

���ϳԹ��� is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $10.8 billion and nearly 13,000 employees.

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