Schilling’s journey with Entergy began in 2019 within the customer service department, but his foundation was laid in the supply chain sector, supporting the River Bend Nuclear Station. His diverse experiences have provided him with a unique perspective on the energy industry. Based in Baton Rouge, Schilling leads a dedicated team focused on building strong relationships within the East and North regions, spanning various parishes and municipalities.

“One of Entergy’s core expectations is making our customers more successful,” he said. “While not everyone has customer service in their title, we all play a role in delivering premier service. Our company exists to serve customers, and that responsibility is shared across the organization.”

The challenges his team faces are significant, but the rewards are even greater. “The work can be tough, but the impact is meaningful and that motivates me every day.”

Schilling finds inspiration in the moments that highlight the importance of Entergy’s work, particularly during restoration efforts following hurricanes and major storms.

“Witnessing the dedication of our crews working tirelessly to restore power is incredibly moving,” he said. “Seeing the lights come back on and the hope return to people’s eyes makes me proud to work for a company that has such a meaningful impact.”

Through his experiences in customer service, Seth has developed essential skills that contribute to his success and that of his team.

“Customer service touches nearly every corner of the company,” he said. “Understanding how all functional areas interconnect enables us to serve our customers better.”

We’re proud of Schilling’s work to engage with Entergy’s stakeholders and his commitment to giving back and making a difference in the communities where we work, live and serve.

Have a customer service need? Reach out to us.

Entergy Louisiana customers will have access to essential information about tax credits and deductions they might qualify for, including the federal Earned Income Tax Credit, a key program that helps lift many Americans out of poverty. In 2024, Entergy helped low-income customers receive $55 million in federal tax returns across the company’s service area. This year, Entergy’s trained tax volunteers will continue to assist customers in determining their eligibility for this and other credits, helping to maximize their potential refunds.

“We recognize that tax season can be a difficult period for many of our customers, and we are committed to ensuring they have the resources and support necessary to navigate this process with ease,” said Phillip May, president and CEO of Entergy Louisiana. “By providing these free services, we aim not only to assist our customers but also to give back to the communities we serve.”

Additionally, participants will learn about the Kids to College program, which offers a free child savings account funded by Entergy. Families that enroll their child in this program will receive a $50 contribution from Entergy, along with a match for savings in the account up to $300 this year.

The Super Tax Day events will take place at locations throughout Louisiana, making it convenient for customers to take advantage of this free and valuable service. Customers unable to attend an event in their area can still receive free, in-person tax preparation services by scheduling an appointment at one of the Entergy-sponsored Volunteer Income Tax Assistance sites, or VITA, through April 15.

Entergy Louisiana’s Super Tax Day dates, time and locations are:

• Saturday, Feb. 1, 10 a.m. – 2 p.m. | St. Maria Goretti Parish | 7300 Crowder Blvd, New Orleans, 70127
• Saturday, Feb. 8, 9 a.m. – 3 p.m. | University of Holy Cross | 4123 Woodland Dr, New Orleans, 70131
• Saturday, Feb. 8, 9 a.m. – 4 p.m. | Solacc Lafayette | 1101 Bertrand Dr, Lafayette, 70506
• Saturday, Feb. 15, 8 a.m. – 3 p.m. | East Baton Rouge Main Library Goodwood | 7711 Goodwood Blvd, Baton Rouge, 70806
• Saturday, March 8, 10 a.m. – 4 p.m. | Marrero Community & Senior Center | 1861 Ames Blvd, Marrero, 70072
• Saturday, March 8, 9 a.m. – 4 p.m. | Solacc St. Martinville | 900 Moore Ave, St. Martinville
• Saturday, March 15, 9 a.m. – 4 p.m. | East New Orleans Regional Library | 5641 Read Blvd, New Orleans, 70127
• Saturday, March 22, 10 a.m. – 4 p.m. | Algiers Regional Library | 3014 Holiday Dr., New Orleans, 70131
• Saturday, April 5, 10 a.m. – 4 p.m. | Hispanic Apostolate | 2525 Maine Ave, Metairie, 70003
• Saturday, April 12, 10 a.m. – 4 p.m. | Hispanic Apostolate | 2525 Maine Ave, Metairie, 70003
• Saturday, April 15, 9 a.m. – 4 p.m. | United Way of Acadiana | 215 East Pinhook Rd, Lafayette, 70501

For more than 15 years, Entergy has provided free tax preparation for low-to-moderate income customers at VITA sites throughout the Entergy region, including locations across Louisiana.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. Entergy Louisiana is a subsidiary of ���ϳԹ��� (NYSE: ETR), a Fortune 500 company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability, resilience and growth of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

NEW ORLEANS – Cooler temperatures are here in our region, meaning some customers are turning on heaters to take the chill out of the air. Producing heat requires a lot of electricity, which can drive up your energy usage and bills.

Customers don’t have to compromise comfort to keep winter energy bills down. Entergy’s online  connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

Bill management resources  

Customers can choose when, where and how to pay with our bill management resources, including:

• ���ⴡ�屹�����ǰ���dashboard gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.
• PaperFREE billing allows customers to get their Entergy bill delivered directly to their email as soon as it posts and instant access to two years of billing history.
• AutoPay allows customers to avoid late fees, writing checks and paying for postage by having their bill automatically deduct from their bank account.
• Pick-A-Date allows customers to take full control of their budget by paying their bill on the date that works best for them.
• Level Billing allows customers to “level out” seasonal fluctuations, making their energy bill more consistent every month.

Resources for customers in need 

For customers experiencing financial hardship, we offer a variety of bill assistance options, including:

• Deferred payment: Customers may be able to make deferred payment arrangements by making a request through , the mobile app or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• Low Income Home ���ϳԹ��� Assistance Program: Funded through the federal government, LIHEAP helps low-income households meet their home energy costs by making payments on the customers’ behalf directly to energy suppliers. Customers can visit  to learn how to apply for assistance.
• �ʲ��⳾��Գ���extension: Qualifying customers who need a few extra days to pay their bill can request an extension through , the mobile app or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• The Power to �䲹����:��Entergy partners with third party agencies that provide utility bill assistance for seniors, disabled individuals and programs that are income-based. Through Entergy’s The Power to Care program, local nonprofit agencies provide emergency bill payment assistance to low-income older adults and individuals with disabilities. Learn more at 
• To help our customers thrive, Entergy has donated funds to form a new partnership with , a free, user-friendly website that makes it easy for customers to quickly and confidentially check eligibility for federal, state and local benefits.

Entergy Louisiana and Entergy New Orleans encourage customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit our mobile app���ǰ���.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

Earlier this month, Edge was awarded the James M. Shipp Jr Memorial Young Business Leader award from the Chamber of Commerce. This award is presented annually to a young individual who has displayed outstanding civic leadership ability, contributions to community progress, and has personal and/or business standing in Ouachita Parish.

“I was so delighted to receive this award,” said Edge. “To be recognized and honored for your hard work is a remarkable feeling. My goal is to always not only work hard, but also plant my boots in the community and help foster growth and success to help shape a more vibrant Louisiana.”

As an active community member, Edge is known for pledging her time with many organizations. She is currently active in GROWnela (serving as chair), North Louisiana Economic Partnership (NLEP), LIDEA, Louisiana Delta Community College Foundation, American Red Cross, Downtown West Monroe Revitalization, BRIP, The West Monroe West Ouachita Chamber of Commerce, Executive Committee for the Monroe Chamber of Commerce, The United Way, and LABI Emerging Leaders to name a few.

“Amanda continues to be a key contributor not only within the community, but within the workplace here at Entergy,” said Seth Schilling, manager, region customer service in North Louisiana. “She has been instrumental in many company projects including the Sterlington Solar project and the Bioresearch and Innovation Park that broke ground this year at the University of Monroe. We love having her on our team and are very proud of her achievements, she deserves it.”

Committed to leading by example, Edge is never afraid to open doors, facilitate discussion or have tough conversations when necessary. She has an unwavering dedicated to serving others, and is a testament to the power of perseverance, resiliency and excellence, a true representation of Entergy’s core values and future success.

Please join us in congratulating Amanda Edge on being the 2024 James M. Shipp Jr. Memorial Business Leader award recipient and her outstanding civic leadership within Monroe and Ouachita Parish.

At Entergy, thousands of employees with unique experiences and backgrounds come together to power life in our communities. Among those dedicated to the company’s mission is Florence “Flo” Dumas.

Dumas, whose career at Entergy spans 37 years, is a customer service manager in the River Parishes of St. John the Baptist, St. James and St. Charles.

Previously, she worked as a senior lighting coordinator, service operator and customer service assistant.

“It’s truly an honor to work alongside some incredible people and serve our communities,”  Dumas said. “I learn something new every day, and I enjoy having the opportunity to contribute to projects that make a real difference in the places we call home.”

Dumas has worked on some significant projects in the last six months, including a proposal to bring a solar facility to St. James Parish, the company’s Beat the Heat efforts that saw the distribution of fans to older adults, a student-development program with St. James Parish School Board called the Salute 1st Training Academy and career fairs at River Parish-area schools.

While not every effort leads to a favorable outcome, Dumas knows that her role comes with purpose, and so long as she’s doing work to support her Entergy team and neighbors, she’s encouraged and always ready to tackle whatever comes her way.

Dumas added, “Building stakeholder relationships and being visible in our communities is critical to making sure our company is able to gain customer support and loyalty and, ultimately, continue providing service into the future. It’s a role I take very seriously because this is where I’m from, and these communities mean so much to me.”

Dumas also enjoys spending time volunteering in the community. She received the APEL Volunteer of the Year award in 2015 and currently serves in some capacity with organizations such as the River Region Chamber of Commerce (RRCC), St. John United Way, St. Charles Economic Development Council and American Association of Blacks in ���ϳԹ���.

In addition, she enjoys being active in her church and, recently, became the first African American woman appointed commissioner by Governor Jeff Landry to the Port of South Louisiana.

“To know Flo is to love her,” said Michelle Bourg, Entergy Louisiana vice president of customer service. “She’s a unique and key contributor to the success of the customer service team. Her vibrant personality, loving demeanor and commitment to get the job done is beyond admirable.”

Dumas enjoys spending time with family, traveling and serving in the choir at Mt. Calvary Baptist Church and attending Philadelphia Baptist Church with her fiancé. 

Join us in thanking Dumas for her unwavering commitment to the company and communities we serve.

Wherever you fall on the ‘love it or loathe it’ spectrum, changing the clocks can be disruptive. This year, daylight saving time will end on Sunday, Nov. 3 at 2 a.m., so before you go to bed on Saturday night, set your clocks back one hour.

While some may like the ‘fall back’ part of the time change because it provides an extra hour sleep on that night, the changes can disturb circadian rhythms and sleep.

The offers some to help ease the transition:

• It may take one week for the body to adjust.
• Reduce demanding physical and mental tasks as much as possible to allow time to adjust.

• Be vigilant while driving, at work and at home.
• You and others around you may be drowsy and less alert than usual, increasing the risks for making an error that can cause a vehicle crash or other accident.
• Those with existing heart disease may be at risk for a heart attack.
• Adjust to the time change gradually.
• About three days before the time changes, begin gradually moving the timing of wakening and bedtime, meals, exercise and exposure to light to 15-20 minutes later than your current times for those activities.
• About one hour after awakening, keep the lights dim and avoid electronic lit screens on computers, tablets, etc.
• Get enough sleep and be well rested for several days for the time change goes into effect.

 Some may have an easier time adjusting to the change than others. Your natural tendencies as either a morning person or an evening person, as well as how much sleep you get on a regular basis, can impact how disruptive the time change will be for you.

 Even though we may not like changing our clocks twice a year, it provides a convenient reminder to check your home safety list. Review your and have your furnace serviced by a certified electrician to make sure it is operating safely and efficiently.

 Before you set your clock back, remember to change the batteries in your smoke alarms and carbon monoxide detectors and you’ll rest even easier during that extra hour of sleep!

I want to praise our nuclear professionals – and those across our company — who focused on in-depth preparation, strong teamwork and unparalleled collaboration, with the safety of our folks and our communities being at the core of every decision related to the storm. While we are still doing safety walkdowns, damage assessments and checking on our team members, our facilities in Louisiana and Mississippi performed exceptionally well.

While our plants stayed on the grid during the event, producing power for our customers, our people also shined. Their nuclear professionalism is impressive and appreciated, but not surprising. While power outages remain across southeast Louisiana and Mississippi, Entergy’s utility crews continue to assess damages and work to restore power as safely and quickly as possible.

Entergy’s newly launched online connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

“In the face of extreme temperatures, we’re doing all we can to keep costs down for customers with some of the lowest electricity rates in the country,” said Steven Benyard, Vice President of Reliability for Entergy Louisiana. “To help our customers take control of their budget and save money in extreme heat, we are connecting them with tools to monitor their energy use, manage their bills and find financial assistance.”

Track your energy use

Bill management tools like empower our customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity use over time can help customers identify habits that contribute to higher use and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage your bills your way

Entergy offers several flexible payment options so customers can choose when, where and how they receive their bills.

• allows customers to pay their bills when it works best for them.
• allows customers to “level out” seasonal energy use fluctuations, making their bills more consistent every month.
• billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
• allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy encourages customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit our mobile app or .

Find financial assistance

For customers needing assistance to pay their bills, Entergy is here to help. Throughout this summer, Entergy is implementing a series of measures through its “Beat the Heat” program focused on helping our low-income customers and communities stay cool and pay their bills. The program provides bill payment assistance, fans and energy efficiency kits and support from local community partners to help hundreds of residential customers across the state. 

In addition, Entergy partners with local and state organizations to connect qualifying customers with financial assistance including:

• The Power to Care program provides emergency bill payment assistance to older adults and customers with disabilities.
• makes it easy for customers to quickly and confidentially check their eligibility for federal, state and local financial assistance.
• provides financial assistance for energy bills and other energy-related expenses.

For more ways to save energy and money, customers can visit .

The company is hosting an in-person event in LaPlace on July 25. The event, in partnership with local community advocate organization New Wine Christian Fellowship, will take place at the church, located at 1929 W. Airline Hwy., Suite 1933, LaPlace, from 8-11 a.m.

Customers will get a chance to:

• Learn about that help customers conserve electricity while staying comfortable.
• Be connected with available financial assistance (pending qualification), including Entergy’s The Power to Care Program for low-income older adults and customers with disabilities.
• Explore that empowers customers with resources and available assistance options through a one-stop online shop at .
• Receive free box fans and energy efficiency kits (limited supply).

The event will also give customers the opportunity to learn more from Entergy Louisiana on a variety of other services and programs. For example, customers will be able to receive information on adding security lighting to their home or business and even enroll their kids in our Kids to College matching savings account program.

To learn more about how Entergy supports its communities, visit entergy.com/communities.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. Entergy Louisiana is a subsidiary of ���ϳԹ��� (NYSE: ETR), a Fortune 500 company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

With the holiday season upon us, I wanted to thank you for your continued support throughout this past year. It has been appreciated because 2023 saw our company put forth major initiatives to better serve our customers and our communities.

We made great strides in providing you with clean and affordable power from diverse sources. Currently before the Louisiana Public Service Commission is a plan that would diversify our power generation mix by adding to complement our existing natural gas and nuclear power fleet. This balanced approach helps protect both customer bills and the natural resources we all enjoy.

This year, Entergy Louisiana also filed its customer-focused over the summer that would pave the way for a one of the most comprehensive in Louisiana history. Not only would the plan be done in a way that maintains low rates, but it would also hold our company accountable for providing you with high levels of service.

We are also proud of the role we have played this year in helping drive economic development success in the place we call home.

In 2024, we plan to continue our efforts to provide clean, affordable power; harden the grid for stronger, more frequent storms; and partner with our communities to spur more economic growth. We know we can accomplish these things with the support of our customers who inspire us every day to go the extra mile… because, together, we power life.

Thank you,

Phillip May
Entergy Louisiana President & CEO