Entergy Mississippi crews, contractors, tree trimmers and scouts are working diligently to restore power following Saturday night’s severe weather system that caused widespread damages and a peak of 30,491 customer outages in the central and southern portions of our service area. As of 7 p.m., we have already restored power to about 26,000 customers.

Damage assessment is also underway and we anticipate this restoration event to carry over until Tuesday evening for some customers, particularly in the more severely impacted areas. Assessment has found damage to the distribution system and as of 7 p.m., assessment is 93% complete and has identified damages to 49 poles, 12 transformers, 32 cross arms, and over 17.4 miles of downed wire.

Entergy Mississippi has more than 900 workers including linemen, damage assessors, vegetation workers and support personnel engaged in the restoration effort.

We continue to urge everyone to be safe. Stay away from downed power lines as well as flooded areas. Do not walk in standing water and do not venture into areas of debris since you may not be able to see a power line that could still be energized and dangerous.

Customers can stay informed on restoration efforts through the following channels:

• Download the��Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s��View Outages��map. Maps show where outages are located and give information about restoration progress.
• Follow Entergy on��,�������Ի���. Social media��also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.

• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage or STAT for the status of your power outage. To sign up for text messaging, go to����or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).

• Visit the����website. The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the��Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in�������Ի���.

JACKSON, Miss. – Entergy Mississippi is reminding customers about available bill management and assistance resources after the company’s service area saw prolonged cold temperatures in January.

“This January brought prolonged winter weather, causing many customers to use more energy to heat their homes,” said Robbie Kemp, vice president, customer service for Entergy Mississippi. “Higher usage can lead to higher-than-normal bills, but we’re committed to providing resources, tools and payment options to help customers manage their energy costs through the winter months.”

Extreme weather impact and historic energy demand

While Mississippi did not experience substantial snowfall compared to its neighboring states, the region did experience prolonged cold temperatures. This included 14 days, from Jan. 1-26, where temperatures dipped below the average low.

This extreme weather caused historic energy consumption as customers relied heavily on heaters and other appliances to stay warm. All Entergy companies combined reached a new winter peak load of approximately 21,336 megawatt-hours during the week of Jan. 20, surpassing the previous record by nearly 790 MWh. Although Entergy Mississippi individually did not set a new winter peak, it was only 46 MWh shy of doing so.

���ϳԹ��� usage varies by household

While cold weather drives increased energy consumption, the impact on individual customers varies based on numerous factors, such as thermostat settings, home size, insulation and location.

It takes a lot of power to heat homes, and this increased energy consumption can lead to higher-than-normal bills. For example, if it is 90 degrees outside and you want to cool your home to 72, that is a difference of 18 degrees. Meanwhile, if it is 30 degrees outside and you want to warm your home to 68, that is a difference of 38 degrees. The wider the temperature difference, the harder your system works.

Resources to track usage and manage bills

• Entergy’s Bill Toolkit is a one-stop resource connecting customers to tools and information to better manage their energy bills. The toolkit offers guidance on tracking energy usage, understanding bill projections, and accessing payment assistance options. Key resources include:

• ���ⴡ�屹�����ǰ���dashboard: Gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.

• Bill analyzer tools:��Help customers understand changes in their energy consumption and plan accordingly.

• Different payment options:��Programs like Level Billing, AutoPay and Pick-A-Date can provide a more consistent monthly bill and offer control over payment schedules.

These tools empower customers to make informed decisions, monitor their energy consumption and budget effectively.

Bill assistance options

Entergy is committed to supporting customers with various bill management resources:

• Deferred payment arrangements:��Eligible customers may be able to spread payments over time by putting in a request through myEntergy or the mobile app or by calling over the phone.

• Low Income Home ���ϳԹ��� Assistance Program (LIHEAP): Federally funded assistance for eligible households.

• The Power to Care:��Provides emergency bill payment assistance for seniors and disabled individuals through local nonprofit partners.
• ���貹���ٲԱ�����󾱱�:��Entergy has partnered with Single Stop, a free resource that helps customers check eligibility for federal, state and local benefits.

Proactive winter preparedness

With winter weather not yet over, Entergy urges customers to take proactive steps to weatherize their homes and improve energy efficiency. Simple measures, such as caulking, sealing windows and doors or using programmable thermostats, can help reduce energy usage and costs.

Customers in need of assistance or interested in bill management resources are encouraged to visit����or contact Entergy at 1-800-ENTERGY (1-800-368-3749).��

About Entergy Mississippi

Entergy Mississippi provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than��, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the����and connect with��@EntergyMS��on social media.

Air leaks and inefficient HVAC systems can lead to an additional $400 in home energy costs each year. Rather than cranking up the thermostat as temperatures drop, Entergy Mississippi encourages customers to try these affordable or even free tips to reduce energy use and save money.

Prepare for cold weather

Keep heating costs low all season long by taking these tips to improve your home’s energy efficiency:

• Use solar energy:��Open curtains on the south-facing windows during the day to allow sunlight to naturally heat the home and close them at night to reduce the chill from cold windows.
• Insulate drafty windows:��Use a heavy-duty, clear plastic sheet on a frame or tape clear plastic film to the inside of window frames and make sure the plastic is sealed tightly to the frame to help reduce infiltration.
• Adjust the thermostat:��When you are home and awake, set the thermostat as low as is comfortable, but when you are asleep or out of the house, turn the thermostat back to save as much as 10% a year on your heating and cooling bills.
• Find and seal leaks:��Seal air leaks around utility cut-throughs for pipes and recessed lights in insulated ceilings, and unfinished spaces behind cupboards and closets.
• Maintain heating systems:��Schedule routine service for home����and replace furnace and heat pump filters once a month or as needed.
• Reduce heat loss from the fireplace:��Keep the fireplace damper closed unless a fire is burning and check the seal on the fireplace flue damper and make it as snug as possible.

By following these simple steps, customers can stay warm and comfortable all winter long while keeping energy bills under control.

Entergy Mississippi also offers free comprehensive residential energy audits and rebates to help reduce the upfront cost of installing energy-efficient equipment. Visit��entergy.com/energyefficiency��for more information.

Bill management resources

Entergy’s newly launched online����connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps customers explore simple ways they can lower their electricity use and costs.

Track energy use��

Bill management tools like����empowers customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity use over time can help customers identify habits that contribute to higher use and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage bills your way

Entergy Mississippi offers several flexible payment options so customers can choose when, where and how they receive their bills.

• ��allows customers to pay their bills when it works best for them.
• ��allows customers to “level out” seasonal energy use fluctuations, making their bills more consistent every month.
• ��billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
• ��allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy Mississippi encourages customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit��our mobile app��or��.

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than��, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the����and connect with��@EntergyMS��on social media.

JACKSON, Miss. – Entergy Mississippi crews, contractors, tree trimmers and scouts are working diligently to restore power to more than 45,000 customers following the recent severe system.

As of 9 a.m., Entergy Mississippi reports less than 36,000 customers are still without power.

Entergy Mississippi has more than 235 additional lineman, vegetation workers and damage assessors working alongside internal crews to restore power as quickly and safely as possible. Additional crews have been requested, and will work to ensure steady progress is made.

The company continues to urge everyone to be safe. Stay away from downed power lines as well as flooded areas. Do not walk in standing water and do not venture into areas of debris since you may not be able to see a power line that could still be energized and dangerous.

Customers can stay informed on restoration efforts through the following channels:

• Download the��Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check��Entergy’s��View Outages��map. Maps show where outages are located and give information about restoration progress.
• Follow Entergy Mississippi on�������Ի���. Social media��also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.

• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to����or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• Visit the����website. The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the��Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in�������Ի���.

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than��, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the����and connect with��@EntergyMS��on social media.

JACKSON, Miss. – It’s the most wonderful time of the year, filled with cozy gatherings, cherished traditions, and festive decorations. Whether you plan to set up a sparkling outdoor display or create a warm atmosphere indoors, Entergy Mississippi encourages customers to keep safety top of mind this holiday season. ����

According to the National Fire Protection Association, U.S. fire departments respond to an estimated average of 835 home structure fires per year caused by decorations, excluding trees. These incidents result in an annual average of 3 civilian fire deaths, 30 civilian fire injuries and $14 million in direct property damage. Nearly 20% of these decoration-related fires are caused by lamps or bulbs, while candles account for 11%.

To help keep the holiday season safe and joyful, Entergy Mississippi encourages customers to keep the following tips in mind when decorating for celebrations:

Indoor lighting:

• Position your tree safely: Place it in a stand with water and keep it away from heat sources like fireplaces. Check the water daily to prevent your tree from drying out.
• Inspect lights carefully: Discard any strands with frayed cords or cracked bulbs to avoid shock hazards.
• Choose energy-efficient LED lights: Cool-burning LED lights help you save on energy costs and stay safe.
• Avoid flammable decorations: Don’t use candles on or near the tree and choose non-flammable decor.
• Turn off lights when unattended: Always switch off lights when leaving the room or going to bed.

Outdoor lighting:

• Use outdoor-rated lights only: These lights are made to withstand weather conditions and keep your home safe.
• Plug into GFCI outlets: Ground Fault Circuit Interrupter outlets provide added protection from electrical shocks.
• Choose UL-listed lights: UL labels ensure that your lights are tested for outdoor safety.
• Keep connections dry: Use rubber gaskets to keep water out of sockets and keep lights off the ground by hanging them on stakes.
• Switch off outdoor lights when away: Save energy and enhance safety by turning off outdoor lighting when you’re not home or are going to sleep.

For more tips on how to practice lighting and decoration safety during the holiday season, visit the .

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than , Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the and connect with @EntergyMS on social media.

JACKSON, Miss. – Entergy Mississippi is joining Utilities United Against Scams to recognize the ninth annual Utility Scam Awareness Day on Wednesday, November 20. Utility Scam Awareness Day is an advocacy and awareness campaign focused on educating customers and exposing scammer tactics.����

For years, scammers have posed as utility workers and attempted to steal financial information or obtain immediate payment from customers by threatening service interruptions. This is known as a utility impostor scam.��

The theme of this year’s campaign is “Anytime, anyone, anywhere.” Customers of all ages and demographics must stay vigilant against utility impostor scams. While advanced digital scam incidents have increased in recent years, in-person and telephone impostor scams are still frequently reported.��

“Utility scams are increasingly sophisticated with fraudsters using phone, online and in-person tactics to target potential victims,” said Robbie Kemp, Entergy Mississippi vice president of customer service. “We urge customers to stay safe and remember that anyone can be susceptible to utility impostor scams.”��

Entergy Mississippi is a member of UUAS, which continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,830 toll-free numbers used by scammers against utility customers out of operation.����

“We encourage customers of all ages to stop and verify any unusual utility company requests before making a payment, regardless of whether the customer is contacted via phone, internet, or in person,” said UUAS Executive Director Monica Martinez. “While scammers often target elderly and vulnerable populations, customers in all age groups are reporting utility impostor scam incidents that take place online, on the phone, and in person.”��

As a reminder, utilities will never ask for payments using a pre-paid debit card, gift card, or cryptocurrencies, and they will provide multiple notices before any service interruptions are implemented.��

Customers who suspect that they have been victims of fraud should call 1-800-ENTERGY (1-800-368-3749). Be sure to have all details and any supporting documents available to discuss the suspicious activity on your utility account with an Entergy representative. You should also contact the proper authorities, such as the local police, the state attorney general’s office, or

Visit entergy.com/scams for information and tips on how customers can protect themselves from impostor utility scams. Follow along with Entergy Mississippi on and and join the conversation by using ��

About Utilities United Against Scams��

Utilities United Against Scams (UUAS) is a consortium of more than 150 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations. UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.��

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than , Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the and connect with @EntergyMS on social media.

“We are dedicated to supporting our customers in need by providing bill payment assistance, essential cooling resources and energy efficiency offerings for homes so they can better manage their energy bills,” said Robbie Kemp, Entergy Mississippi vice president of customer service. “Our commitment is to be there for our customers, especially during extreme temperatures. We understand the economic difficulties many are experiencing, and we are here to help.”

Entergy Mississippi regularly partners with local organizations to ease the burden of hot summer temperatures that cause increased usage and higher energy costs for our most vulnerable customers. Year after year, the Beat the Heat program provides our customers with energy bill assistance, tools and resources, and support during the critical summer months. Through this program the company:

• Donated more than $641,000 in funds from Entergy shareholders, employees and customers to¬†The Power to Care program, which provides energy bill assistance to older adults and customers with disabilities.
• Provided customers with free access to , an online resource that connects households in need with financial assistance and more.
• Awarded more than $9,000 in grants to vulnerable customers to provide free resources like electric fans and home weatherization kits.
• Donated to local organizations that weatherized homes for customers in need.
• Held a customer engagement event, providing more than 400 customers with assistance and resources to help manage their bills, energy efficiency kits, pro bono legal aid, Kids to College savings accounts and more.
• Provided more than 200 free electric fans to help customers beat high temperatures and save on electricity bills throughout the summer.
• Distributed 650 energy efficiency kits to customers. The kits included money-saving LED lightbulbs, advanced power strips, bathroom faucet aerators and V-seal weatherstripping.

Entergy Mississippi is dedicated to ensuring all customers have access to the resources and support they need to stay safe and comfortable year-round. To learn more about our customer assistance programs, visit .

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than , Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the and connect with @EntergyMS on social media.

I want to praise our nuclear professionals – and those across our company — who focused on in-depth preparation, strong teamwork and unparalleled collaboration, with the safety of our folks and our communities being at the core of every decision related to the storm. While we are still doing safety walkdowns, damage assessments and checking on our team members, our facilities in Louisiana and Mississippi performed exceptionally well.

While our plants stayed on the grid during the event, producing power for our customers, our people also shined. Their nuclear professionalism is impressive and appreciated, but not surprising. While power outages remain across southeast Louisiana and Mississippi, Entergy’s utility crews continue to assess damages and work to restore power as safely and quickly as possible.

Entergy’s newly launched online connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

“In the face of extreme temperatures, we’re continuing to take steps to keep costs down for customers with some of the lowest electricity rates in the country,” said Robbie Kemp, vice president of customer service. “To help our customers take control of their budget and save money in extreme heat, we are connecting them with tools to monitor their energy use, manage their bills and find financial assistance.”

Track your energy usage

Bill management tools like empower our customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity usage over time can help customers identify habits that contribute to higher usage and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage your bills your way

Entergy Mississippi offers several flexible payment options so customers can choose when, where and how they receive their bills.

• allows customers to pay their bills when it works best for them.
• allows customers to “level out” seasonal energy use fluctuations, making their bills more consistent every month.
• billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
• allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy Mississippi encourages customers who may need additional payment options to reach out before a payment is due. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit our mobile app or .

Find financial assistance

For customers needing assistance to pay their bills, Entergy Mississippi is here to help. Throughout this summer, Entergy Mississippi is implementing a series of measures through its “Beat the Heat” program focused on helping our low-income customers and communities stay cool and pay their bills.

Most recently, the program assisted than 400 customers in Cleveland, Mississippi. Entergy volunteers partnered with local community advocate organization Boss Lady Economic Planning Development to distribute energy efficiency kits, box fans, cases of water, lawn chairs, and plastic swimming pools. Customers in Jackson received energy efficiency kits and box fans at a drive-thru event held in partnership with New Horizon Church.

 

In addition, Entergy Mississippi partners with local and state organizations to connect qualifying customers with financial assistance including:

• The Power to Care program provides emergency bill payment assistance to older adults and customers with disabilities.
• makes it easy for customers to quickly and confidentially check their eligibility for federal, state and local financial assistance.
• provides financial assistance for energy bills and other energy-related expenses.

For more ways to save energy and money, customers can visit .

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than , Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the and connect with @EntergyMS on social media.