Entergy has implemented this new technology to increase the reliability of our service. This technological advancement emphasizes our commitment to customer-centricity by ensuring we deliver efficient, high-quality services to our customers.

“AI is becoming instrumental in serving our customers,” said Charles Long, Entergy’s senior vice president for power delivery. “This is just the beginning in using the most promising technology to increase efficiency and minimize disruptions.”

Our advanced metering infrastructure is more than just a network of smart meters; it’s a data storage house. The smart meters generate vast amounts of performance data and provide real-time insights into the grid’s performance. By applying AI to this data, Entergy can predict when distribution transformers are likely to fail. This predictive capability is transformative because it enables proactive maintenance that prevents unplanned outages.

Since deploying the AI application to the reliability management teams, Entergy has seen a significant improvement in the reliability of its service. In just one year, this initiative has prevented 536 unplanned outages and avoided over 48,000 outage minutes. These results underscore the power of combining AI with AMI data to enhance grid reliability.

“Combining vast amounts of data from our AMI meters with AI tools allows us to prevent problems before they occur,” said Andy Quick, Entergy’s vice president and chief AI officer. “Although we’re in the early stages of our AI journey, the benefits of the application of AI are already paying off. We’ll continue to integrate AI in our business operations and expect it to benefit both our customers and the company.”

The integration of AI and AMI offers several additional benefits:

• Operational efficiency – AI algorithms automate the detection of irregularities, which leads to more efficient operations and reduced need for manual intervention.
• Load forecasting – Advanced analytics help forecast and plan for peak demand periods.
• Regulatory compliance – This provides timely and more efficient reporting.
• Billing accuracy – The company is providing enhanced data that improves billing accuracy and reduces billing errors.

Improving for our customers is at the heart of this initiative. This work will be planned to minimize disruption to anyone impacted by the maintenance outage, and Entergy will notify customers prior to the time maintenance work is to be conducted.

Long added, “By utilizing this new AI technology, Entergy is setting a new standard for managing reliability. The success of this new program not only highlights the value of innovative technology in the energy sector, but it also promises increased reliability of electric services and enhanced customer satisfaction.”

Installing advanced meters and the supporting communications network is one of several investments we have made to build a smarter, more resilient grid for everyone. Other enhancements include , the new and improved customer engagement portal, advanced software known as the Advance Distribution Management System used to visualize and control the distribution grid, the addition of new smart devices that can communicate with each other, and the ADMS system to coordinate and implement changes when an event occurs.

“Over the last few years, Entergy has significantly modernized the grid, most recently completing three million new meter installations across our four-state service area,” said Dale Claudel, Entergy’s vice president of grid modernization and strategy. “These new technologies bring real benefits to our customers, like putting more control in their hands to better manage their energy usage. It also gives us clearer insight to the power grid and how it is operating, ultimately creating a smarter energy future for our customers and communities.”

Advanced meters work together with other smart grid technology to identify power outages more accurately and automatically isolate them, which reduces outage times for our customers.

“These upgrades also lay the foundation for newer technologies and customer solutions, including distributed energy resources and energy storage,” Claudel said. “For example, solar panels combined with battery storage can play a key role in grid resiliency and flexibility in the near future. Our team is refining ways to integrate advanced energy technologies into the power grid and provide clean energy solutions for our customers.”

Be in control with myAdvisor

Advanced meters provide customers with many benefits, including online energy��management tools to help you better manage your energy usage and potentially save money on monthly energy bills.

After logging into your online, the customizable myAdvisor dashboard provides an overview of your account and personalized information:

• Usage and Cost: Compare energy usage and costs by month, day, hour and even 15-minute intervals for electric customers and one-hour intervals for gas customers. Also, see impacts of the weather, temperature and rainfall and view estimates of how energy is being consumed.
• Bill History: View past bills, including a breakdown of energy charges and fees to see how they change from month to month.
• Bill Projection: Get an estimate of what an upcoming bill may be, based on usage remaining similar over billing cycle.
• Bill Analyzer: Compare bills to the previous month and year, to understand impacts that may have been caused by the number of billing days, energy usage, fuel costs and weather.
• Home Assessment: Make these energy-saving tools more personalized to your home, including predicted savings and customized goals.
• Savings Plan:��Create a plan to help track savings and receive customized recommend actions to help meet savings goals.
• Proactive Alerts:��Set alerts to be notified by email or text for notifications set to your frequency preferences for the following:
• Usage has surpassed threshold amount set.
• Cost has surpassed threshold amount set.
• Status of usage and cost based on goals set.
• Bill Projection:��All registered myEntergy customers with an advanced meter can receive a notice of their estimated monthly bill during the billing cycle.

Customers can access these tools through or Entergy’s mobile app.

View more tutorial videos .��

Just two years after the first meter was installed in January 2019, the company is now two-thirds of the way through its planned installation of approximately 3 million meters across our four-state service territory of Arkansas, Louisiana, including New Orleans, Mississippi and Texas. The project is expected to be completed in 2021.

“This is a significant achievement for Entergy as advanced meters lay the foundation for the next generation of grid technologies for our customers,” said Dale Claudel, Entergy’s vice president of grid modernization and strategy.

Advanced metering has already begun to provide Entergy customers greater insight into their energy usage, new tools to help them better manage usage and enhanced communication between our company and our customers. With the implementation of a new distribution management system in November, advanced meters provide nearly instant awareness of power outages customers may be experiencing. These advanced meters also support more effective outage management during storm restoration work, which was demonstrated earlier this year.

Advanced Technology Supports Storm Restoration

For the first time during Hurricane Zeta restoration, advanced meter technology led to the restoration of power to 1,000 customers without sending a crew to the location or calling customers to confirm the status of power.

“Restoring power to a thousand customers may not seem like a lot for a storm that caused more than 480,000 outages, but the glance into how this system will work in the future is exciting,” said Distribution Operations Centers Director Clay Adams. “There’s a time-savings component related to this efficiency, but there are also safety benefits and customer impacts. Each case we can close without rolling a crew means our employees are on the road less, restorations are completed sooner and our customers are informed faster.”

During a storm, advanced meters are helping us to visualize, analyze and efficiently manage repairs, reducing outage times while quickly and accurately allowing our distribution operators to verify service restoration. Identifying the precise location of outages improves the accuracy and speed of detecting the upstream cause of outages and allows our operators to triage problems more quickly.

These are all benefits of Entergy’s vision for a brighter energy future, through upgrading our systems with new technology to modernize the electric grid. And it starts with advanced metering, which over time will allow us to continue delivering safe, reliable and affordable electricity to you.

We’re always looking for better ways to serve you and the community you love. To help guide you through the process, we’re introducing a new energy assistant, Ami. Ami is here to keep you informed throughout the meter upgrade process and to share with you all the ways a new meter will benefit you.

Select your region to learn more:

Advanced meters are now being installed at customers’ homes and businesses in Arkansas, Louisiana, Mississippi and Texas. By the end of 2021, the advanced metering infrastructure is projected to be complete across our entire system, which means approximately 3 million customers will then have access to better energy management tools and other benefits.

NEW ORLEANS – Outages identified more accurately. Faster restoration response. Billing and service questions answered more efficiently. Additional energy-saving tools for customers. These are all benefits of Entergy’s vision for a smarter energy future, through the company’s deployment of advanced metering for Entergy Louisiana and Entergy New Orleans customers.

This multi-year project is already underway with the design and build of the communications network and IT systems taking place over the past two years. Placement of the communications equipment on electric poles and structures has begun, and advanced meters will be installed at homes and businesses starting in February. Meter installation is expected to be complete in New Orleans by the end of 2020 and in the rest of Louisiana by the end of 2021.

“In partnership with our regulators, we are laying the foundation for grid-modernization technologies that will create a smarter energy future for all of Louisiana and offer customers a wide-range of benefits,” said Melonie Stewart, vice president of distribution operations for Louisiana.

Upgrading to advanced meters has numerous advantages, including:

• New online tools will be available to help customers better understand and manage energy usage more effectively, which can lead to reduced energy consumption and potentially lower bills.
• No more waiting until the end of the month to review energy usage. Via the online tools, customers can log in to their accounts and view how much electricity has been used hours before, shown in 15-minute increments.
• With better information, Entergy can answer customers’ billing and service questions faster and more effectively, improving customer service.
• Entergy will have a clearer real-time picture of the power grid and how it is operating. Outages can be identified more accurately, so crews can arrive on the scene faster and safely begin making repairs.

Advanced metering has been implemented by the majority of other United States utilities. It is digital technology that enables secure two-way communication between the customer and Entergy, and each meter is equipped with a network radio. The radio transmits meter readings to the electric network access point, housed on an electric pole near the meter. This data is then transmitted to the utility through a secure cellular network. Advanced metering also brings opportunities for potential new programs that can help further reduce customers’ energy usage and better support environmentally sustainable communities.

Entergy Louisiana customers can learn more about a smarter energy future in Louisiana by visiting . Entergy New Orleans customers can visit for New Orleans-specific information. A video explaining how advanced meters work can be found .

Entergy Louisiana’s more than 93,000 natural gas customers in the greater Baton Rouge area ��and Entergy New Orleans’ more than 106,000 natural gas customers also will have their gas meters upgraded with new technology that will provide customers with data needed to better manage gas usage and help lower bills.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. The company has operations in southern, central and northeastern Louisiana.

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 106,000 customers. Both companies are subsidiaries of ���ϳԹ���.

���ϳԹ��� is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $11 billion and nearly 13,000 employees.

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