NOLA Low-Income – Entergy

Advocating for energy assistance on LIHEAP Action Day

Sue Henry — Thu, 13 Mar 2025 21:37:01 +0000

In partnership with the National ��ϳԹ�� and Utility Affordability Coalition, or NEAUC, Entergy joined industry partners, policymakers, and advocates in Washington, D.C., on March 3, for LIHEAP Action Day. Working alongside community action partners, we engaged lawmakers in discussions to continue and to increase funding for the Low-Income Home ��ϳԹ�� Assistance Program, or LIHEAP. This program helps vulnerable households maintain essential energy services, particularly during extreme weather conditions.

Highlighting customer impact

During LIHEAP Action Day, we conducted 25 meetings with congressional representatives and staff from Arkansas, Louisiana, Mississippi and Texas, highlighting the direct impact of LIHEAP funding on customers. Our community action partners provided customer testimonials underscoring the critical need for the program and its benefit to low-income households.

“Our commitment goes beyond advocacy. We are taking action to ensure our customers receive the support they need,” said Sandra Diggs-Miller, Entergy’s vice president of consumer and advocacy programs. “Our commitment is reflected not only in our presence on Capitol Hill, but also in our ongoing efforts to provide direct assistance to our customers who need it the most.”

Legislators expressed strong bipartisan support for the LIHEAP program and acknowledged its vital role in assisting low-income families. Many also recognized that current funding allocations do not fully meet the demand, leaving many households at risk.

Building on advocacy efforts

To build on the progress made during LIHEAP Day, we will continue to engage with policymakers regarding the program’s impact, while strengthening partnerships with advocacy groups and stakeholders to ensure a unified voice in future funding efforts.

Access to affordable energy is a critical issue for millions of households. Entergy is committed to working with federal and local leaders to support policies that provide reliable assistance to customers in need. By continuing to advocate for LIHEAP funding, Entergy reinforces our commitment to ensuring energy security for the most vulnerable communities.

Entergy New Orleans and Urban League of Louisiana partner to create clean energy jobs

Sue Henry — Wed, 16 Oct 2024 04:49:11 +0000

Entergy New Orleans and the Urban League of Louisiana have partnered to launch a career training program that bridges the gap between job seekers in underrepresented populations and career opportunities in the clean energy sector. Entergy New Orleans recently presented Urban League of Louisiana with a $25,000 check to support the workforce development initiative.

“We are honored to partner with the Urban League of Louisiana on this important workforce development program,” said Deanna Rodriguez, president and CEO of Entergy New Orleans. “By investing in this program, we are creating pathways for New Orleans residents to access job training and career opportunities.”

During the multi-year partnership, the program will funnel participants through pre-apprenticeship programs to opportunities in registered apprenticeship programs. The goal of the program is to provide educational tools, training, and resources for careers in the energy sector including line workers, electricians, and technicians.

“Training and connecting job seekers to new career pathways is one of the ways we work to close the racial wealth gap and strengthen the Louisiana economy for all,” said Judy Reese Morse, president and CEO of Urban League of Louisiana. “Through the Urban ��ϳԹ�� Jobs Program, in collaboration with our local energy partners and Congressman Troy Carter, the Urban League of Louisiana is expanding our apprenticeship offerings to ensure underrepresented communities are positioned to achieve their full career potential.”

Both Entergy New Orleans and Urban League of Louisiana are dedicated to promoting diversity, equity, inclusion and to ensuing equitable access to career opportunities in the energy sector.

To learn more about the Urban League’s workforce development program, click .

To learn about Entergy’s workforce development initiatives, click .

Entergy New Orleans and Urban League of LA partner to create clean energy jobs

Sue Henry — Tue, 15 Oct 2024 21:44:00 +0000

Both Entergy New Orleans and Urban League of Louisiana are dedicated to promoting diversity, equity, inclusion and to ensuing equitable access to career opportunities in the energy sector.

To learn more about the Urban League’s workforce development program, .

To learn about Entergy’s workforce development initiatives, .

Entergy New Orleans donates $383,000 to help vulnerable customers “Beat the Heat”

Entergy Team — Thu, 26 Sep 2024 08:37:00 +0000

This summer, Entergy New Orleans provided $383,025.25 through its “Beat the Heat” program focused on helping its low-income customers and communities stay cool and pay their bills throughout the summer. Through Entergy New Orleans’ “Beat the Heat” program, customers received bill payment assistance, fans, energy efficiency kits, home weatherization and invaluable support from local community partners.

“We are dedicated to supporting our customers in need by providing bill payment assistance, distributing essential cooling resources and improving energy efficiency in homes so they can better manage their energy bills,” said Deanna Rodriguez, Entergy New Orleans president and CEO. “Our commitment is to be there for our customers, especially during extreme temperatures. We understand the economic difficulties many are experiencing, and we are here to help.”

For decades, Entergy New Orleans has partnered with local organizations to ease the burden of hot summer temperatures resulting in increased usage and higher energy costs for our most vulnerable customers. Year after year, this collaborative program provides our customers with energy bill assistance, tools and resources, and support during the critical summer months. Through this program the company:

Donated more than $3 million in funds from Entergy shareholders, employees and customers to The Power to Care program, which provides energy bill assistance to older adults and customers with disabilities.
Provided customers with free access to , an online resource that connects households in need with financial assistance and more.
Awarded more than $7,500.00 in grants to vulnerable customers to provide free resources like electric fans and home weatherization kits.
Donated to local organizations that weatherized homes for customers in need.
Held Entergy Navigators fairs in underserved communities, providing customers with assistance and resources to help manage their bills, energy efficiency kits, pro bono legal aid, Kids to College savings accounts and more.
Provided more than 100 free electric fans to help customers beat high temperatures and save on electricity bills throughout the summer.
Distributed 100 energy efficiency kits to customers. The kits included money-saving LED lightbulbs, advanced power strips, bathroom faucet aerators and V-seal weatherstripping.
Over 4 low-income homes were weatherproofed during neighborhood sweeps that were held in select, underserved communities.

Entergy is dedicated to ensuring all customers have access to the resources and support they need to stay safe and comfortable year-round. To learn more about our customer assistance programs, visit .

For more information about Entergy New Orleans, .

Bill management tools, events help Entergy customers keep cool and save money this summer

Entergy Team — Wed, 14 Aug 2024 03:19:00 +0000

Extreme heat can increase electricity use and costs, and the past two summers have brought record-level temperatures and high electricity usage by our customers. Entergy New Orleans and Entergy Louisiana are committed to helping our customers stay cool and save money this summer with bill management tools and customer assistance events.

Entergy’s newly launched online connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

“In the face of extreme temperatures, we’re doing all we can to keep costs down for customers with some of the lowest electricity rates in the country,” said Steven Benyard, Vice President of Reliability for Entergy Louisiana. “To help our customers take control of their budget and save money in extreme heat, we are connecting them with tools to monitor their energy use, manage their bills and find financial assistance.”

Track your energy use

Bill management tools like empower our customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity use over time can help customers identify habits that contribute to higher use and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage your bills your way

Entergy offers several flexible payment options so customers can choose when, where and how they receive their bills.

allows customers to pay their bills when it works best for them.
allows customers to “level out” seasonal energy use fluctuations, making their bills more consistent every month.
billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy encourages customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit our mobile app or .

Find financial assistance

For customers needing assistance to pay their bills, Entergy is here to help. Throughout this summer, Entergy is implementing a series of measures through its “Beat the Heat” program focused on helping our low-income customers and communities stay cool and pay their bills. The program provides bill payment assistance, fans and energy efficiency kits and support from local community partners to help hundreds of residential customers across the state.

In addition, Entergy partners with local and state organizations to connect qualifying customers with financial assistance including:

The Power to Care program provides emergency bill payment assistance to older adults and customers with disabilities.
makes it easy for customers to quickly and confidentially check their eligibility for federal, state and local financial assistance.
provides financial assistance for energy bills and other energy-related expenses.

For more ways to save energy and money, customers can visit .

J. Wayne Leonard Prosperity Center reopens

Tanzania Jones — Thu, 22 Dec 2022 22:51:00 +0000

Wayne Leonard, former chairman and chief executive officer of Entergy, is recognized as the center’s namesake for serving as a champion for underprivileged customers during his 14 years of leadership with the company before retiring in 2013. The center was established with the support of generous donors, including a $2 million contribution that was comprised of a personal gift of $1 million from Leonard and matched by Entergy. The Prosperity Center will expand its services to help low- to moderate-income individuals and families gain stability through services like financial education and coaching, free tax preparation, asset ownership programs and more.

Under Leonard’s leadership, Entergy’s low-income initiatives were created and continue to this day, providing solutions for households that struggle to afford their utility bills, while working to break the cycle of generational poverty and helping families achieve economic stability.

Serving the New Orleans community and the surrounding area since 2017, the center has:

Helped participants save an average of $1,500 within six months and reduce their debts by $300.
Assisted with $15.5 million in asset purchases through the .
Granted over $1.3 million in mortgage and rental assistance.
Prepared 5,800 tax returns at no cost.
Provided over 1,400 one-on-one coaching sessions and 102 financial education workshops.

Learn more about the J. Wayne Leonard Prosperity Center reopening .

Self-Service Options Now Available for Customers to Sign up for Deferred Payment Arrangements

Entergy Team — Sat, 20 Nov 2021 08:35:00 +0000

Customers encouraged to act now if they are struggling to pay their bills

Entergy New Orleans customers, who are not currently enrolled in a deferred payment arrangement, now can initiate deferred payment arrangements through self-service options.

Customers are encouraged to sign up for up to a six-month deferred payment arrangement on the portal, through the Entergy Mobile App or through the company’s interactive voice response system by calling 1-800-Entergy. There are no eligibility requirements to qualify for a deferred payment arrangement.

Customers who are interested in renegotiating or extending a current deferred payment arrangement must speak to an Entergy representative by calling 1-800-Entergy or visiting one of the company’s two walk in Care Centers at 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center or 3400 Canal Street, New Orleans.

As a reminder, Entergy New Orleans has suspended disconnects for nonpayment for customers through Nov. 29. The company continues to work with community partners and the city to help those customers eligible for bill assistance to avoid disconnects. Entergy New Orleans will resume disconnects on Dec. 1 and customers are encouraged to take action if they are struggling to pay their bills.

Additional Payment Assistance Available

In addition to deferred payment arrangements Entergy New Orleans has several bill payment options for those needing help paying their energy bills, including payment extensions and level billing. For more information on bill payment options and assistance, please visit /billhelp/.

The Power to Care program, which is funded by donations from Entergy employees, customers and shareholders and the federal Low-Income Home ��ϳԹ�� Assistance Program are available to assist customers who may be struggling to pay their utility bills.

The City of New Orleans’ Rental Assistance Program also offers utility bill assistance. Please visit for information.

Don’t Fall Victim to Scams

Unfortunately, Entergy New Orleans continues to see an increase in attempts to scam customers. Please know:

Entergy customer service representatives never demand immediate payment from customers over the phone. Do not give up your personal information to strangers.
If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general’s office.
Learn more about how to spot a scam by visiting entergy.com/scams/.

Chill Your Bill – Easy Tips to Help You Save Money on Your Bill

New Orleans Team — Thu, 08 Jul 2021 19:34:00 +0000

With the hot, humid weather settling in, you’re likely adjusting your thermostat and using your air conditioner more.

There are simple steps you can take to help manage your bills during the hot weather months. Some impacts to your bill may include:

If you’re a typical residential customer using 1,000 kWh of energy one month and your usage increased by 500 kWh the following month, you may see a significant increase in your bill. Visit the myAdvisor tool on to view when you use the most energy. The usage and cost tool can compare your usage history by month, day, and hour.
During the warmer weather months, more energy is used to cool your home. In fact, cooling costs can account for as much as 55% of your monthly energy usage. The greater the difference between the outdoor temperature and the desired indoor temperature, the more electricity your air conditioning unit will use. We recommend setting your thermostat at 78°F. Learn more about how weather impacts your bill.

If you have difficulty paying your utility bills, Entergy New Orleans has flexible payment arrangements through its Enhanced Customer Assistance plan. Qualified customers can also receive assistance through Entergy’s The Power to Care program and the federal Low-

Here are additional steps to help lower your energy usage and cost:

Seal air leaks. Install weather stripping around your doors, windows and any location where there may be a path between the inside and outside of your home or business.
Conserve hot water. Wrap your electric water heater with a water heater blanket that can be found at local home improvement stores and set the thermostat to 120 degrees or medium.
Keep all doors and windows closed. Constantly opening doors and windows will let out the warm air, forcing your heater to work harder to keep the room at the set temperature.
Ensure fans are turning the right way. Fans should run clockwise at a low speed during the winter. This helps keep the cold air from blowing down on you.
Keep the air circulating. Do not block heat registers or air returns with curtains or furniture.

Close blinds, shades and curtains to keep the sun out and the cool air in. Also, close air conditioning vents in rooms that are not in use.

Check out Entergy New Orleans’ energy efficiency program. Visit the page for energy-saving solutions.

Call us at 1-800-Entergy to discuss our bill payment assistance plan or . The plan includes deferred payment arrangements for up to 12 months and payment extensions with waived late fees. Customers also can visit entergy.com/mypaymentoptions to find a payment option that best fits their needs.