Utility infrastructure can face unique challenges during extreme cold weather, such as heavy, wet snow combined with gusty winds, which can weigh down tree limbs and stress power lines along with an increased demand due to the frigid temperatures.

To assist in potential restoration efforts, 1,600 workers are on standby ready to support our communities statewide. However, customers should anticipate slower restoration times due to icy road conditions and cold-load pickup challenges.

As a reminder, out of an abundance of caution, both companies have made the decision to suspend disconnects through Sunday, Jan. 26.

Proactive Winter Preparations

Entergy Louisiana and Entergy New Orleans have implemented comprehensive steps to prepare for and mitigate the impact of the extreme cold, including:

• Completed system patrols to identify and address vulnerabilities.
• Insulating critical power plant equipment using improved methods and materials that allow them to withstand lower temperatures.
• Insulating or draining piping within power generation facilities with potential for standing water during normal operation, to prevent freezing and breaks.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.
• Inspecting and testing equipment that can be impacted by extreme cold, such as gas-filled circuit breakers.
• Additional vegetation trimming, which removes tree limbs that would normally have been above the power line.

As our teams prepare, we encourage our customers to prepare as well. Entergy’s����provides a list of safety tips, bill management assistance and energy efficiency resources to keep families safe and warm throughout the winter season.

Restoration Challenges

While crews are ready to respond, icy roads and other winter hazards are expected to slow travel and restoration efforts. Additionally, cold-load pickup, the increased energy demand that occurs when power is restored to systems impacted by extreme cold, may delay restoration times.

We’re storm ready, 365 days a year

To ensure our company and customers are prepared for the winter weather ahead, we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips.

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

Out of an abundance of caution, both companies have made the decision to suspend disconnects through Sunday, Jan. 26.

Entergy has taken a series of proactive pre-winter actions to prepare to serve our customers during extreme temperatures, including:

• Insulating critical power plant equipment using improved methods and materials that allow them to withstand lower temperatures.
• Insulating or draining piping within power generation facilities with potential for standing water during normal operation, to prevent freezing and breaks.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.
• Inspecting and testing equipment that can be impacted by extreme cold, such as gas-filled circuit breakers.
• Additional vegetation trimming, which removes tree limbs that would normally have been above the power line.

As our teams prepare, we encourage our customers to prepare as well. Entergy’s����provides a list of safety tips, bill management assistance and energy efficiency resources to keep families safe and warm throughout the winter season.

We’re storm ready, 365 days a year

To ensure our company and customers are prepared for the winter weather ahead, we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips.

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

According to the National Oceanic and Atmospheric Administration’s��, a developing La Niña is expected to persist through the winter season. We can expect a warmer and drier season for our four-state service area. However, a sudden stratospheric disturbance or SSD is possible this season which can lead to short but extremely cold weather fronts like those we endured in recent years.

Over the past few years, parts of our service area experienced severe winter weather that brought high winds, freezing rains and ice accumulation. While weather can be unpredictable, we remain storm ready no matter the season.

We’re storm ready, 365 days a year

To ensure our company and customers are prepared for the winter weather ahead, we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips.

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.

NEW ORLEANS – Cooler temperatures are here in our region, meaning some customers are turning on heaters to take the chill out of the air. Producing heat requires a lot of electricity, which can drive up your energy usage and bills.

Customers don’t have to compromise comfort to keep winter energy bills down. Entergy’s online����connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

Bill management resources����

Customers can choose when, where and how to pay with our bill management resources, including:

• myAdvisor��dashboard gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.
• PaperFREE��billing allows customers to get their Entergy bill delivered directly to their email as soon as it posts and instant access to two years of billing history.
• AutoPay��allows customers to avoid late fees, writing checks and paying for postage by having their bill automatically deduct from their bank account.
• Pick-A-Date��allows customers to take full control of their budget by paying their bill on the date that works best for them.
• Level Billing��allows customers to “level out” seasonal fluctuations, making their energy bill more consistent every month.

Resources for customers in need��

For customers experiencing financial hardship, we offer a variety of bill assistance options, including:

• Deferred payment:��Customers may be able to make deferred payment arrangements by making a request through��,��the mobile app or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• Low Income Home ���ϳԹ��� Assistance Program:��Funded through the federal government, LIHEAP helps low-income households meet their home energy costs by making payments on the customers’ behalf directly to energy suppliers. Customers can visit����to learn how to apply for assistance.
• Payment��extension:��Qualifying customers who need a few extra days to pay their bill can request an extension through��,��the mobile app or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• The Power to��Care:��Entergy partners with third party agencies that provide utility bill assistance for seniors, disabled individuals and programs that are income-based. Through Entergy’s The Power to Care program, local nonprofit agencies provide emergency bill payment assistance to low-income older adults and individuals with disabilities. Learn more at��
• To help our customers thrive, Entergy has donated funds to form a new partnership with��, a free, user-friendly website that makes it easy for customers to quickly and confidentially check eligibility for federal, state and local benefits.

Entergy Louisiana and Entergy New Orleans encourage customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit��our mobile app��or��.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

Air leaks and inefficient HVAC systems can lead to an additional $400 in home energy costs each year. Rather than cranking up the thermostat as temperatures drop, try these affordable or even free tips to reduce your energy use and save money.

Prepare for cold weather

Keep heating costs low all season long by taking these tips to improve your home’s energy efficiency:

• Use solar energy:��Open curtains on the south-facing windows during the day to allow sunlight to naturally heat the home and close them at night to reduce the chill from cold windows.
• Insulate drafty windows:��Use a heavy-duty, clear plastic sheet on a frame or tape clear plastic film to the inside of window frames and make sure the plastic is sealed tightly to the frame to help reduce infiltration.
• Adjust the thermostat:��When you are home and awake, set the thermostat as low as is comfortable, but when you are asleep or out of the house, turn the thermostat back to save as much as 10% a year on your heating and cooling bills.
• Find and seal leaks:��Seal air leaks around utility cut-throughs for pipes and recessed lights in insulated ceilings, and unfinished spaces behind cupboards and closets.
• Maintain heating systems:��Schedule routine service for home����and replace furnace and heat pump filters once a month or as needed.
• Reduce heat loss from the fireplace:��Keep the fireplace damper closed unless a fire is burning and check the seal on the fireplace flue damper and make it as snug as possible.

By following these simple steps, you can stay warm and comfortable all winter long while keeping your energy bills under control.

We also offer free comprehensive residential energy audits and rebates to help reduce the upfront cost of installing energy-efficient equipment. Visit��entergy.com/energyefficiency��for more information.

Bill management resources

Entergy’s newly launched online����connects customers to bill management, energy efficiency and financial assistance resources. This new resource helps our customers explore simple ways they can lower their electricity use and costs.

Track your energy use

Bill management tools like����empower our customers to set electricity usage alerts and monitor how much energy they use each day. Tracking electricity use over time can help customers identify habits that contribute to higher use and budget their monthly expenses. With their myAdvisor dashboard, customers have access to usage and cost details, bill history, bill projections and analyzer tools and more.

Manage your bills your way

Entergy New Orleans offers several flexible payment options so customers can choose when, where and how they receive their bills.

• ��allows customers to pay their bills when it works best for them.
• ��allows customers to “level out” seasonal energy use fluctuations, making their bills more consistent every month.
• ��billing allows customers to get their bills emailed as soon as they post and instant access to two years of billing history.
• ��allows customers to avoid late fees, writing checks and paying for postage by having bills automatically deduct from their bank accounts.

Entergy New Orleans encourages customers who may need additional payment options to reach out. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit��our mobile app��or��.

About Entergy New Orleans

Entergy New Orleans, LLC provides electricity to approximately 208,000 customers and natural gas to approximately 109,000 customers in Orleans Parish, Louisiana. Entergy New Orleans is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy New Orleans, visit the����and connect with��@EntergyNOLA��on social media.

1. Be smart about holiday lighting. New Orleans is known for its vibrant holiday displays, but you don’t have to dim your festive spirit to save energy:

• : They use up to 80% less energy than traditional incandescent bulbs and last much longer.
• Use timers: Set your lights to turn on at dusk and off before bed to avoid running them all night.
• Unplug when not home: Ensure holiday lights and decorations are unplugged when you’re not around.

2. Efficiently heat your home. While winters in New Orleans are mild, occasional cold snaps can lead to higher heating bills. Stay warm without wasting energy:

• : Use weatherstripping around doors and windows to keep warm air in and cold air out.
• Use ceiling fans: Set them to rotate clockwise at a low speed to push warm air back down into the room.
• Skip turning up the heat during gatherings: More people mean less heating is needed. The added body heat from guests often keeps the space warm enough.

3. Cook smart in the kitchen. Holiday feasts are a staple, but ovens and stovetops can drive up energy usage. Cook efficiently with these tips:

• Cook multiple dishes at once: Use the same temperature, and keep the oven door closed.
• Keep lids on pots and pans: Covering your cookware helps cook food faster and saves energy.
• Use microwaves: Microwaves use less energy than ovens, making them ideal for reheating or cooking small portions.

Every kilowatt-hour you save during the holidays is money you can put toward what truly matters—whether it’s a special gift for a loved one, a donation to a favorite cause, or creating memories with family and friends. By making small adjustments, you can enjoy a season that’s both joyful and budget-friendly.

Want to learn about how you can save energy around your home? Schedule a free home energy assessment with an ���ϳԹ��� Smart energy advisor.

Call��504-229-6868��or��

��You don’t have to compromise comfort to keep your winter energy bills down. We recently shared free or low-cost energy efficiency tips that can go a long way in conserving energy and saving money during the winter season. If you do receive a higher-than-expected winter energy bill, we have additional resources to help.

Bill management resources ��

Choose when, where and how you pay with our bill management resources, including:

• AutoPay: Avoid��late fees, writing checks and paying for postage by having your��bills automatically deducted from your��bank account.��Learn more at .
• Level billing: We��average��bills over a rolling 12-month period, so you��have a more consistent bill each month of the year. Enroll at .
• MyAdvisor: Receive an estimate of what projected energy usage costs could be by the end of the billing cycle. Learn more at entergy.com/MyAdvisor.
• PaperFREE: Get your��bill delivered directly to your��email as soon as it posts.��Learn more at .
• Pick-A-Date: Choose what day of the month you get billed to line up with your budget and cash flow.��Learn more at .
• Understanding my bill: We’ve designed the Entergy bill to help make it easier to understand. Learn more at entergy.com/bill.

Resources for customers in need

For customers experiencing financial hardship, we offer a variety of bill assistance options, including:

• Deferred payment: Talk with us about your situation and we may be able to make deferred payment arrangements. Request a deferred payment arrangement through or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• Low Income Home ���ϳԹ��� Assistance Program: Funded through the federal government, LIHEAP helps low-income households meet their home energy costs by making payments on the customers’ behalf directly to energy suppliers. Visit com/bill-help to learn how to apply for assistance.
• Payment extension: Qualifying customers who need a few extra days to pay their bill can request an extension through or by calling 1-800-ENTERGY (1-800-368-3749) and following our automated response system menu.
• The Power to Care: Through a network of nonprofit agencies, The Power to Care helps pay utility bills of those facing extreme temperatures with no way to stay warm in the winter and cool in the summer. Learn more at .

Customers who are behind on bill payments should contact Entergy through or by phone at 1-800 ENTERGY (1-800-368-3749) to make payment arrangements and prevent disconnection. The Entergy app is also available to download for Android and iPhone operating systems at��entergy.com/app and can be used for your convenience to pay bills, monitor your usage and more.

NEW ORLEANS – Entergy’s Louisiana utilities and their dedicated crews and contractors are committed to providing customers with reliable service and are always ready to respond and restore power if needed, even during the winter season. Winter storms and the threats associated with them can develop and move in quickly, and that is why Entergy Louisiana and Entergy New Orleans are encouraging customers to join us in being prepared for whatever Mother Nature brings our way.

According to the National Oceanic and Atmospheric Administration’s , El Nino will remain in place across the winter season for the first time in four years. The expected results will be wetter and cooler winter months this year, bringing much-needed drought relief to our service area.

Last year, January and February brought major winter weather events to parts of our service area, with high winds, freezing rains, and ice accumulation. February and December of 2022 saw similar conditions, and the winter season of 2021 saw in more than 30 years.

While weather can be unpredictable, we remain storm ready no matter the season.

Entergy is committed to performing necessary winterization measures and other seasonal assessments on our power plants, transmission lines and facilities, and any other equipment and assets that can be affected by the cold. This includes inspecting and maintaining substations and transmission lines and testing equipment to identify any potential equipment performance issues.

When a weather threat arises, Entergy ramps up support:

• We use forecasts and computer models based on experience with previous storms to predict an estimated number and duration of outages that could possibly occur.
• Based on those estimates, the company calls on restoration workers from around the country to restore power as safely and quickly as possible for our customers.
• Entergy New Orleans and Entergy Louisiana continuously plan and improve the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.
• We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm.
• Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way.
• Our year-round storm preparations include the vegetation management program and the targeted “ground to sky” vegetation trimming, which removes tree limbs that would normally have been above the power line.
• We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now

Being prepared for possible winter weather can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our :

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips. ¬†

Entergy Louisiana and Entergy New Orleans encourage customers to verify their contact information in their online before severe weather strikes, so they receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our free mobile app, online at , or by texting OUT to 36778.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.