LITTLE ROCK, Ark. – Entergy Arkansas continues to actively monitor the winter weather expected to move through the state this week bringing snow, sleet and freezing rain. While forecasts are continually changing and the exact impact to the Arkansas service area is hard to predict, crews are prepared to adapt to whatever the environment brings.

Entergy has taken a series of proactive pre-winter actions to prepare to serve our customers during extreme temperatures, including:

• Undertaking normal storm preparation activities, including crews walking the lines for critical asset inspections and patrols in advance of cold weather.
• Control centers monitoring load balancing and will adjust settings to avoid cold weather outages.
• Additional “ground to sky” vegetation trimming across the state and specifically in the southwest region, which removes tree limbs that would normally have been above the power line.
• Insulating critical power plant equipment using improved methods and materials that allow them to withstand lower temperatures.
• Insulating or draining piping within power generation facilities with potential for standing water during normal operation, to prevent freezing and breaks.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.
• Inspecting and testing equipment that can be impacted by extreme cold, such as gas-filled circuit breakers.

As our teams prepare, we encourage our customers to prepare as well. Entergy’s����provides a list of safety tips, bill management assistance and energy efficiency resources to keep families safe and warm throughout the winter season.

Save money on energy costs

Winter temperatures and home heating inefficiencies can lead to higher-than-expected energy bills. Did you know air leaks and inefficient HVAC systems can lead to an additional����each year?

Entergy Arkansas wants to help customers keep their energy costs under control and on budget with its online��This one-stop shop offers resources to help customers manage energy usage and save money through energy efficiency and bill assistance programs including:

• �����Ի���
• ��like The Power to Care and��, a tool that makes it easy for customers to quickly and confidentially check eligibility for federal, state and local benefits.

Stay informed
Knowing what’s happening around you will help you make more informed storm-related decisions. Verify or update your contact information now at����to receive the most up-to-date information during weather events.

Get current news and updates on Entergy Arkansas’ restoration efforts by:

• Downloading the��Entergy App. Customers can use the app to report outages or check on the status of power at their home or business.
• Checking our��View Outage��website. Maps show where outages are located and give information about restoration progress.
• Following us on�������Ի�����Social media plays an important role in keeping you informed.
• Signing up for����about storm and restoration efforts by texting REG to 36778.
• Visiting the����website. The site has storm safety, preparation and restoration information that is updated throughout the day.
• Downloading the��Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies.

About Entergy Arkansas

Entergy Arkansas provides electricity to approximately 730,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Arkansas, visit the����and connect with��@EntergyArk��on social media.

���ϳԹ���-saving accessories, combined with regular maintenance, can help improve the efficiency of your fireplace while preserving its charm.

���ϳԹ���-saving extras

A number of fireplace add-ons can help save energy and reduce heat loss:

• Flue sealers.��Flue sealers are removable stoppers that prevent air from escaping through the chimney. These inflatable devices are inexpensive, and easy to install and remove. Place the flue sealer just below the damper to prevent heat loss and downdrafts when the fireplace is not in use. For maximum efficiency, have the flue cleaned before installation.
• Doors and covers.��Glass fireplace doors are designed to fit standard firebox openings. Secure fitting frames with fiberglass seals and adjustable inlet vents reduce heat loss. Removable fireplace covers- which are less expensive than glass doors-fit tightly around the fireplace opening to prevent heat loss when the fireplace is not in use.
• Heat exchangers.��Heat exchangers circulate warm air and force heat back into the room. While they improve the heating capacity of a fireplace by up to 10 percent, heat exchangers require routine cleaning to remove soot buildup, and installation is often expensive and complicated.
• Inserts.��By sealing off heat loss and radiating heat into the room, fireplace inserts can improve the efficiency of your fireplace by 65 percent or more. Double- and single-wall units are available, with double-wall models being the most energy efficient. Optional air-circulating fans improve heat distribution and overall efficiency. Professional installation is recommended.

Put a damper on heat loss

The damper on your fireplace is designed to prevent the warm air generated by your furnace from being lost through your chimney when the fireplace is not in use. Wear and tear can warp the damper so that it no longer seals tightly, reducing efficiency. Have your chimney cleaned and inspected each year by a certified professional. If the seal on the damper is not working properly, have it repaired or replaced.

Don’t let your energy dollars go up in smoke! You can save even more by checking out Entergy’s commercial and residential energy efficiency programs, which feature everything from free weatherization to rebates on energy efficient appliances.��See��what’s available in your area.

Content provided for Entergy customers, Powered by Questline RelationshipBuilder. © Questline Inc.

LITTLE ROCK, Ark. – Entergy Arkansas is reminding customers about available bill management and assistance resources after the company’s service area saw historic winter and record-breaking energy demand in January.

“This January brought snowfall and several consecutive days of below-freezing temperatures, causing some customers to use more energy to heat their homes,” said Ventrell Thompson, vice president of customer service for Entergy Arkansas. “Higher usage can lead to higher-than-normal bills, but we’re committed to providing resources, tools and payment options to help customers manage their energy costs through the winter months.”

Extreme weather impact and historic energy demand

According to the National Weather Service, January brought prolonged stretches of below average and even freezing temperatures to communities in Entergy Arkansas’ service area. The entire state of Arkansas experienced a significant winter storm January 9-10 that brought substantial snowfall to many areas, including more than six inches of snow in Little Rock, and a wintry mix of precipitation to the southern part of the state.

The chart below shows the average temperature lows and actual temperature lows from January 1-26 for these areas.

During this time period, the Little Rock area saw 14 days of temperatures at or below the average low.�� This extreme weather caused historic energy consumption as customers relied heavily on heaters and other appliances to stay warm.

The Entergy companies combined reached a new winter peak load of approximately 21,336 megawatt-hours during the week of Jan. 20, surpassing the previous record by nearly 790 MWh. Entergy Arkansas, specifically, surpassed its previous peak set in January 2024.

���ϳԹ��� usage varies by household

While cold weather drives increased energy consumption, the impact on individual customers varies based on numerous factors, such as thermostat settings, home size, insulation and location.

It takes a lot of power to heat homes, and this increased energy consumption can lead to higher-than-normal bills. For example, if it is 90 degrees outside and you want to cool your home to 72, that is a difference of 18 degrees. Meanwhile, if it is 30 degrees outside and you want to warm your home to 68, that is a difference of 38 degrees. The wider the temperature difference, the harder your system works.

Resources to track usage and manage bills

• Entergy’s Bill Toolkit��is a one-stop resource connecting customers to tools and information to better manage their energy bills. The toolkit offers guidance on tracking energy usage, understanding bill projections, and accessing payment assistance options. Key resources include:

• ���ⴡ�屹�����ǰ���dashboard: Gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.

• Bill analyzer tools:��Help customers understand changes in their energy consumption and plan accordingly.

• Different payment options:��Programs like Level Billing, AutoPay and Pick-A-Date can provide a more consistent monthly bill and offer control over payment schedules.

These tools empower customers to make informed decisions, monitor their energy consumption and budget effectively.

Customers in need of assistance or interested in bill management resources are encouraged to visit����or contact Entergy at 1-800-ENTERGY (1-800-368-3749).

Bill assistance options

Entergy Arkansas is committed to supporting customers with various bill management resources:

• Deferred payment arrangements:��Customers may be able to spread payments over time by putting in a request through myEntergy or the mobile app or by calling over the phone.

• Low Income Home ���ϳԹ��� Assistance Program (LIHEAP): Federally funded assistance for eligible households.

• The Power to Care:��Provides emergency bill payment assistance for seniors and disabled individuals through local nonprofit partners.

• ���貹���ٲԱ�����󾱱�:��Entergy has partnered with Single Stop, a free resource that helps customers check eligibility for federal, state and local benefits.

Entergy Arkansas encourages customers who may need additional payment options to contact us. To see if customers automatically qualify for deferred payment arrangements or payment extensions, they can visit��our mobile app���ǰ���.

Proactive winter preparedness

With winter weather not yet over, Entergy Arkansas urges customers to take proactive steps to weatherize their homes and improve energy efficiency. Simple measures, such as caulking, sealing windows and doors or using programmable thermostats, can help reduce energy usage and costs.

Entergy Arkansas’ power grid and its employees remain ready for the next weather event. The company is committed to investing in the reliability and resilience of its system to better serve its customers during future storms.

About Entergy Arkansas

Entergy Arkansas provides electricity to approximately 730,000 customers in 63 counties. Entergy Arkansas is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Arkansas, visit the����and connect with��@EntergyArk��on social media.

Meeting the demands of historic electricity usage during arctic blast

Entergy customers used more electricity during the January winter storm than ever before in cold-weather months, surpassing the peak winter usage recorded in the storms of January 2024. Entergy Arkansas, Louisiana, New Orleans and Texas service areas all recorded new high peak usage records, while Entergy Mississippi neared its record of peak usage.

As cold weather drove increased energy usage, Entergy closely monitored our equipment and weather conditions, taking appropriate steps to ensure reliable delivery of power to our customers. This included working closely with MISO, the electric grid operator for the central United States, to monitor grid conditions and prepare generators accordingly. Despite the record-breaking power usage,��Entergy’s fleet maintained production margins and provided enough generation to meet the energy load throughout the storm.

Storm ready: responding to winter weather events

While the January weather event did cause localized outages, crews quickly and safely restored power to just over 13,000 customers who lost service across Entergy’s service territory throughout the three day-event while navigating freezing temperatures, icy roads and hazardous working conditions.

The winter storm most heavily impacted Louisiana, bringing unique challenges like downed tree limbs and the strain of cold-load pickup, an increase in energy demand as power is restored to areas impacted by extreme cold. Despite these challenges, the company’s systems and teams proved resilient, minimizing the impact on customers across the state. Just two weeks prior, Entergy Arkansas swiftly restored power to its customers during a����with snow accumulations of nearly 15 inches in some areas and more than a quarter-inch of ice in others according to the National Weather Service.

Entergy stays storm ready with extensive��winter weather readiness measures��and remains prepared to respond to the next weather event.

Resources for customers

Customers can learn more about��bill management and assistance options following winter weather.

Whether customers have questions about their bill, need more time to pay or are looking for assistance, our one-stop shop connects them to available programs and services at��

“Our region has faced intense and prolonged winter weather this January, leading to increased energy usage as customers worked to keep their homes warm,” said Elizabeth Adams, Entergy chief customer officer. “Higher usage can lead to higher-than-normal bills, but we’re here to help with a variety of resources, tools and payment options to support our customers through the winter season.”��

Extreme weather impact and historic energy demand��

January brought prolonged stretches of below-freezing temperatures to many communities across Entergy’s service area. In the Greater New Orleans area, snowfall totals exceeded eight inches, breaking the previous official record of 2.7 inches set in 1963. Southwest Louisiana and the Capital Region also saw record-setting snowfall, with some areas accumulating up to a foot.��

During January, metropolitan areas across Entergy’s service area experienced prolonged stretches of temperatures 20 to 30 degrees below the average low. In fact, temperatures in our region were consistently lower than normal through January 26.����

It takes a lot of power to heat homes, and this increased energy consumption can lead to higher-than-normal bills. For example, if it is 90 degrees outside and you want to cool your home to 72, that is a difference of 18 degrees. Meanwhile, if it is 30 degrees outside and you want to warm your home to 68, that is a difference of 38 degrees. The wider the temperature difference, the harder your system works.����

This extreme weather caused historic energy consumption as customers relied heavily on heaters and other appliances to stay warm. Entergy and its subsidiaries, excluding Entergy Mississippi, experienced a new peak load of approximately 21,336 megawatt-hours during the week of January 20, surpassing the previous record by nearly 790 MWh. Entergy Louisiana saw the highest percent increase at 7.2%.��

���ϳԹ��� usage varies by household��

While cold weather drives increased energy consumption, the impact on individual customers varies based on numerous factors, such as thermostat settings, home size, insulation and location.��

Resources to track usage and manage bills��

Entergy’s Bill Toolkit is a one-stop resource connecting customers to tools and information to better manage their energy bills. The toolkit offers guidance on tracking energy usage, understanding bill projections and accessing payment assistance options. Key resources include:��

• ���ⴡ�屹�����ǰ���dashboard: Gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.����
• Bill analyzer tools:��Help customers understand changes in their energy consumption and plan accordingly.
• Different��payment��options:��Programs like Level Billing, AutoPay and Pick-A-Date can provide a more consistent monthly bill and offer control over payment schedules.

These tools empower customers to make informed decisions,��monitor��their energy consumption and budget effectively.��

Bill��assistance��options��

Entergy is committed to supporting customers with various bill management resources:��

• Deferred payment arrangements:��Customers may be able to spread payments over time by putting in a request through myEntergy or the mobile app or by calling over the phone.
• Low Income Home ���ϳԹ��� Assistance Program (LIHEAP): Federally funded assistance for eligible households.
• The Power to Care:��Provides emergency bill payment assistance for seniors and disabled individuals through local nonprofit partners.
• ���貹���ٲԱ�����󾱱�:��Entergy has partnered with Single Stop, a free resource that helps customers check eligibility for federal, state and local benefits.

Proactive winter preparedness��

With winter weather not yet over, Entergy urges customers to take proactive steps to weatherize their homes and improve energy efficiency. Simple measures, such as caulking, sealing windows and doors or using programmable thermostats, can help reduce energy usage and costs.��

Customers in need of assistance or interested in bill management resources are encouraged to visit����or contact Entergy at 1-800-ENTERGY (1-800-368-3749).��

JACKSON, Miss. – Entergy Mississippi is reminding customers about available bill management and assistance resources after the company’s service area saw prolonged cold temperatures in January.

“This January brought prolonged winter weather, causing many customers to use more energy to heat their homes,” said Robbie Kemp, vice president, customer service for Entergy Mississippi. “Higher usage can lead to higher-than-normal bills, but we’re committed to providing resources, tools and payment options to help customers manage their energy costs through the winter months.”

Extreme weather impact and historic energy demand

While Mississippi did not experience substantial snowfall compared to its neighboring states, the region did experience prolonged cold temperatures. This included 14 days, from Jan. 1-26, where temperatures dipped below the average low.

This extreme weather caused historic energy consumption as customers relied heavily on heaters and other appliances to stay warm. All Entergy companies combined reached a new winter peak load of approximately 21,336 megawatt-hours during the week of Jan. 20, surpassing the previous record by nearly 790 MWh. Although Entergy Mississippi individually did not set a new winter peak, it was only 46 MWh shy of doing so.

���ϳԹ��� usage varies by household

While cold weather drives increased energy consumption, the impact on individual customers varies based on numerous factors, such as thermostat settings, home size, insulation and location.

It takes a lot of power to heat homes, and this increased energy consumption can lead to higher-than-normal bills. For example, if it is 90 degrees outside and you want to cool your home to 72, that is a difference of 18 degrees. Meanwhile, if it is 30 degrees outside and you want to warm your home to 68, that is a difference of 38 degrees. The wider the temperature difference, the harder your system works.

Resources to track usage and manage bills

• Entergy’s Bill Toolkit is a one-stop resource connecting customers to tools and information to better manage their energy bills. The toolkit offers guidance on tracking energy usage, understanding bill projections, and accessing payment assistance options. Key resources include:

• ���ⴡ�屹�����ǰ���dashboard: Gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.

• Bill analyzer tools:��Help customers understand changes in their energy consumption and plan accordingly.

• Different payment options:��Programs like Level Billing, AutoPay and Pick-A-Date can provide a more consistent monthly bill and offer control over payment schedules.

These tools empower customers to make informed decisions, monitor their energy consumption and budget effectively.

Bill assistance options

Entergy is committed to supporting customers with various bill management resources:

• Deferred payment arrangements:��Eligible customers may be able to spread payments over time by putting in a request through myEntergy or the mobile app or by calling over the phone.

• Low Income Home ���ϳԹ��� Assistance Program (LIHEAP): Federally funded assistance for eligible households.

• The Power to Care:��Provides emergency bill payment assistance for seniors and disabled individuals through local nonprofit partners.
• ���貹���ٲԱ�����󾱱�:��Entergy has partnered with Single Stop, a free resource that helps customers check eligibility for federal, state and local benefits.

Proactive winter preparedness

With winter weather not yet over, Entergy urges customers to take proactive steps to weatherize their homes and improve energy efficiency. Simple measures, such as caulking, sealing windows and doors or using programmable thermostats, can help reduce energy usage and costs.

Customers in need of assistance or interested in bill management resources are encouraged to visit����or contact Entergy at 1-800-ENTERGY (1-800-368-3749).��

About Entergy Mississippi

Entergy Mississippi provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of ���ϳԹ���, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than��, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Mississippi, visit the����and connect with��@EntergyMS��on social media.

According to the National Weather Service, temperatures in Louisiana shattered historic lows, by more than 10-degrees in some locations, accompanied by significant snowfall in some areas. In Greater New Orleans alone, snowfall totals climbed to over 8-inches, eclipsing the previous known record of just 2.7-inches set back in 1963 (reliable data was not kept until 1948). Southwest Louisiana and the Capital Region also saw record-setting weather with some sites totaling one-foot of snow.

Despite these conditions, Entergy Louisiana and Entergy New Orleans experienced peak outages of just approximately 6,500 and 2,400 customers, respectively.

“Our teams worked tirelessly in preparation and in in the face of unprecedented weather challenges,” said Jason Willis, vice president of reliability for Entergy Louisiana and Entergy New Orleans. “I want to personally thank our crews for their dedication and sacrifice during this event, as well as our customers for their patience and support as we worked to restore power safely and quickly when called upon.”

To assist in the restoration efforts, more than 2,750 workers were on-hand to support our communities statewide.

The winter storm brought unique challenges, including icy roadways, downed tree limbs, and the strain of cold-load pickup, an increase in energy demand as power is restored to areas impacted by extreme cold. However, through proactive measures, Entergy Louisiana and Entergy New Orleans ensured that restoration efforts remained efficient and effective.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

Entergy Louisiana and Entergy New Orleans: Winter weather response and system performance

Utility infrastructure can face unique challenges during extreme cold weather, such as heavy, wet snow combined with gusty winds, which can weigh down tree limbs and stress power lines along with an increased demand due to the frigid temperatures.

To assist in potential restoration efforts, 1,600 workers are on standby ready to support our communities statewide. However, customers should anticipate slower restoration times due to icy road conditions and cold-load pickup challenges.

As a reminder, out of an abundance of caution, both companies have made the decision to suspend disconnects through Sunday, Jan. 26.

Proactive Winter Preparations

Entergy Louisiana and Entergy New Orleans have implemented comprehensive steps to prepare for and mitigate the impact of the extreme cold, including:

• Completed system patrols to identify and address vulnerabilities.
• Insulating critical power plant equipment using improved methods and materials that allow them to withstand lower temperatures.
• Insulating or draining piping within power generation facilities with potential for standing water during normal operation, to prevent freezing and breaks.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.
• Inspecting and testing equipment that can be impacted by extreme cold, such as gas-filled circuit breakers.
• Additional vegetation trimming, which removes tree limbs that would normally have been above the power line.

As our teams prepare, we encourage our customers to prepare as well. Entergy’s����provides a list of safety tips, bill management assistance and energy efficiency resources to keep families safe and warm throughout the winter season.

Restoration Challenges

While crews are ready to respond, icy roads and other winter hazards are expected to slow travel and restoration efforts. Additionally, cold-load pickup, the increased energy demand that occurs when power is restored to systems impacted by extreme cold, may delay restoration times.

We’re storm ready, 365 days a year

To ensure our company and customers are prepared for the winter weather ahead, we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips.

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

The impact of winter storms is very difficult to predict, but forecasts indicate the approaching weather system could bring below freezing temperatures, snow, ice or freezing rain beginning as early as this evening. We are all keenly aware of the damage major winter storms has caused in recent years. We’ve learned from them and we’re ready.

Cold weather restoration is handled differently

We use a����in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related. Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.

Customer preparations and storm safety

Hazards are all around us following severe winter weather – from downed electric lines and equipment to personal generator risks.

Customers should be finalizing last-minute preparations as weather conditions allow. We want you and your family to remain safe with any preparations and precautions, especially for anticipated freezing temperatures and potentially dangerous surroundings outside – whether on the road or if the weather in your area brings winter conditions.

We urge customers to take extreme care with heaters, fireplaces and generators. Check in on your neighbors, especially seniors and disabled.

Personal generators are very useful following a disaster, but��. The primary hazards to avoid when using a generator are carbon monoxide poisoning from the toxic engine exhaust, electric shock or electrocution and fire. Generators should be operated in accordance with manufacturers’ standards. Incorrectly connecting a generator to a home or building’s electrical system can create a danger for utility workers and the public.

Stay alert for��. If you smell natural gas, or if you hear a blowing or hissing noise, open a window and leave the area immediately. Do not operate electrical switches. If possible, turn the outside main gas valve off and call your natural gas provider, remaining away from the potential leak. Entergy gas customers should call 1-800-ENTERGY (800-368-3749).

Above all, stay safe. A����is the best way to remain safe and be winter storm ready.

Stay informed and stay in touch
As you make your plans, we will keep you informed throughout about our response. We send storm and restoration updates to customers who are signed up to receive notifications from us.��

Verify your contact information in��your����before severe weather strikes, so you receive our notifications. Download our free app for your smartphone at��entergy.com/app. And sign up to receive notifications ahead of a storm:����or by texting REG to 36778.

If this storm impacts your area, you can��report an outage��quickly and easily through our digital options – using either our free mobile app, online at��, or by texting OUT to 36778.

Visit our����a one-stop website for information on winter storm safety, preparation, restoration and regular updates specific to the storm. You can also access the��View Outages map��from here and learn more about winter safety, for example:

• : Make a plan, make a kit.
• : A lifeline during a disaster.
• : Get the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Indoor and outdoor tips.
• : Know the signs.

Out of an abundance of caution, both companies have made the decision to suspend disconnects through Sunday, Jan. 26.

Entergy has taken a series of proactive pre-winter actions to prepare to serve our customers during extreme temperatures, including:

• Insulating critical power plant equipment using improved methods and materials that allow them to withstand lower temperatures.
• Insulating or draining piping within power generation facilities with potential for standing water during normal operation, to prevent freezing and breaks.
• Inspecting and maintaining substations and transmission lines that are critical to Bulk Electric System reliability.
• Inspecting and testing equipment that can be impacted by extreme cold, such as gas-filled circuit breakers.
• Additional vegetation trimming, which removes tree limbs that would normally have been above the power line.

As our teams prepare, we encourage our customers to prepare as well. Entergy’s����provides a list of safety tips, bill management assistance and energy efficiency resources to keep families safe and warm throughout the winter season.

We’re storm ready, 365 days a year

To ensure our company and customers are prepared for the winter weather ahead, we continue to implement unique readiness plans at each power plant and review measures taken with transmission lines and transmission facilities, while reviewing critical systems and infrastructure preparedness across the grid.

When a weather threat arises, we��. We use forecasts and computer models based on experience with previous storms to predict damages and associated restoration resource needs. Based on those estimates, the company may call on����if needed to aid in restoring power safely and quickly for our customers. Entergy continuously plans and improves the process of assessing damage, positioning personnel in the right place with the required materials to restore power as safely and quickly as possible.

We take steps to maintain and control vegetation across our service area, completing annual clearing of right-of-way areas to minimize the impact from fallen trees or branches following a storm. Prior to storms impacting our area, vegetation crews perform pre-storm patrols of circuits to mitigate any imminent threats within the right of way. Our year-round storm preparations include the vegetation management program and the targeted “ground to sky”��vegetation trimming, which removes tree limbs that would normally have been above the power line. We also use artificial intelligence and satellite imagery to help predict when trimming may be needed.

Customers should prepare now��

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center:

• : Make a plan, make a kit.
• : Winterize inside and out.
• : A lifeline during a disaster.
• : Download the app, report an outage.
• : Safety after the storm.
• : Know the hazards.
• : Know the signs.
• : Indoor and outdoor tips.

Verify your contact information in your online����before severe weather strikes, so you receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our��free mobile app, online at����or by texting OUT to 36778.

About Entergy Louisiana

Entergy Louisiana provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of ���ϳԹ���, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.