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When Tammy Rankin was invited to the Hinds County School Board’s annual meeting, she was prepared to discuss power-related topics as Entergy Mississippi’s customer service representative. Instead, Rankin received an award of appreciation from Ivan Smith, district director, for providing outstanding support. 

“During the award presentation, Ivan stated that no matter what time of day or night, I will answer my phone to help,” Rankin said. “I was floored and excited at the same time.” 

Rankin serves as Entergy’s liaison with the district and works with Smith to resolve issues related to services provided by the company. Often the school district requires support outside of normal working hours, which Rankin embraces as part of the job.

“I’m glad to help whenever and wherever I can because being available and consistent is very important to me,” she said. “My goal is being readily available and helping ease their mind that Entergy is working to resolve any issues they’re having at their facilities.”