We understand that recovering from Hurricane Ida’s devastation raises questions and concerns about where to start. To help our customers during this difficult time, Entergy is suspending all disconnect notices, late fees and no customer will be disconnected for non-payment if affected by the storm.
Ida ravaged communities across southeast Louisiana, causing connectivity and other associated issues. As a result, we are experiencing technical difficulties that may lead to delays in power status availability through our outage reporting tools, including the View Outages map and other tools.
Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing OUT to 36778 or go to MyEntergy or Mobile App and report your outage or dial 1-800-9OUTAGE or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible.
As a result of Hurricane Ida’s catastrophic intensity, eight major transmission lines that deliver power into southeast Louisiana were out of service. However, crews were able to bring one transmission source back online to begin delivering power into the Greater New Orleans area.
Despite consistently rising prices throughout the marketplace, Entergy Louisiana residential rates have declined by 6% over the last 15 years.
At Entergy Louisiana, we are always working to improve the reliability of your service. Every year, we strive to bring our customers the most dependable product possible, maintaining and improving the electric system using the latest technology.
In life’s most decisive moments, training matters. That’s the personal and professional mindset of Entergy Louisiana employee Ron Moore, who was recently recognized by the American Red Cross for taking action to help a choking victim in a West Monroe restaurant last September.
Entergy crews and contractors are working quickly and safely to restore power to customers in Louisiana after a strong band of storms brought high winds to the area Friday night into Saturday morning, causing approximately 37,000 outages statewide.
Entergy Louisiana crews are working quickly and safely to restore power following a strong band of storms that brought high winds to the area, causing approximately 37,000 outages statewide.
Entergy Louisiana’s storm restoration crews had another productive day bringing power back to customers who were impacted after this week’s winter weather brought freezing rain and ice Wednesday and into Thursday, causing widespread damage to the company’s electric system in central and north Louisiana.