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±õ²ÔÌýmore than 100 years of serving customers, we have faced many challenges together. But we have never wavered in our commitment to do everything we can to support our customers and communities. Entergy New Orleans recognizes that circumstances are different.ÌýWhether people are home more than usual causing potential higher bills or familiesÌýare in need ofÌýaccess to meals because schools have closed for the remainder of the school year, we are here for our customers during these unprecedented times.Ìý

Recently,ÌýEntergy New OrleansÌýlaunchedÌýaÌýhubÌýwithÌýlinks toÌýlocal, state and federal resourcesÌýfor residential customersÌýto accessÌýnonprofits,ÌýcommunityÌýfood distributions, updated COVID-19 information and more.ÌýÌý

Some of our customers are facing toughÌýand unique financialÌýchallenges. To help,ÌýEntergy New OrleansÌýhas developed several new flexibleÌýpayment optionsÌýfor customers who are having difficulty paying their utility bills due to the COVID-19 pandemic.ÌýWe’veÌýalsoÌýextended the suspension of disconnectsÌýfor non-paymentÌýuntil May 31, 2020.ÌýWe encourage customers toÌýmakeÌýelectric and gas billÌýpaymentsÌýto ensureÌýbalances do not continue to grow.ÌýÌý

The safety of our customers is very important.ÌýPlease remember,Ìýwhile there’s a lot of helpful information and resources available,ÌýweÌýurgeÌýcustomersÌýtoÌýalways remain aware andÌýnot toÌýfall victim to scams.ÌýEntergy never demandsÌýpayment over the phone or asksÌýcustomersÌýto buy a prepaid debit card to payÌýtheirÌýbill.Ìý

We understand that the energy we deliver isÌývitalÌýto managing through the COVID-19 crisis. Our employeesÌýareÌýworking to ensure that we are keeping the power on and the gas flowing.ÌýTogether, We Power Life.Ìý